Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,231 total complaints in the last 3 years.
2,093 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own an Xbox series X. The **** port recently just stopped working. There is no way to repair this problem at home. This means I have to request service by Microsoft. The same company who's Xbox just failed me. The cost of the repair will be 50% of the cost of a new Xbox. How is it fair that my expensive device just stops working to no fault of my own? Xbox has a history of devices working great and then just failing and I'm sick of it.
Business Response
Date: 05/03/2023
Dear ***********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:04/28/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I believe that my Xbox account was falsely banned, and the appeal system is flawed.Without any warning, my account was hit with a permanent ban, which was a first-time offense. The Enforcement Team did not provide any information regarding why my account was banned, and the appeal process was confusing and unclear. Even though I appealed the ban, I had no idea what I was defending myself against. The Enforcement Team eventually emailed me back claiming that I was cheating, but I can confidently say that this never happened. I strongly believe that my account was hacked at the time the alleged offense occurred.I have evidence that my account was compromised, but the Enforcement Team did not provide me with any opportunity to defend myself against their claims. They shut down my appeal without any further explanation, leaving me in a state of confusion and frustration.It's important to note that I have purchased several games with this account and have invested a lot of time and money into the Xbox platform. The permanent ban on my account means that I will no longer have access to these games or be able to play online with other users, causing me significant inconvenience and financial loss.I find it unacceptable that I have no explanation of my ban after my appeal is over. Additionally, there seems to be no other way to contact the Enforcement Team to combat this false ban. My account has been in use for over 20 years, and it has been taken away from me when I have not broken any rules.Therefore, I request that Microsoft Corporation lift the ban on my account and allow me to regain access. I believe that this ban was a result of a false accusation, and I am confident that I have not violated any of Xbox's terms of service.Thank you for your time and attention to this matter. I hope for a prompt and satisfactory resolution.Microsoft Account: ********************** Xbox Account: STEELBARBER
Business Response
Date: 05/03/2023

Hi *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox banned account issue.

After further review of the account ********************** and did not find your account as banned.
In case you are still experiencing issues with it and if you have not yet contacted support about this issue, visit Xbox support for further assistance.

Sincerely?
Microsoft Corporation.
Customer Answer
Date: 05/03/2023
Dear BBB,
Thank you for your response regarding my Xbox account issue. I have received an update from Microsoft support that my account has been unbanned and I now have access to it. I received an email from *** at Microsoft support that reads:
"Greetings *****, This is *** with Microsoft support again. Thank you for your patience while we have looked into your account and waited for enforcement to review. They have investigated the information that I provided them and upon concluding their investigation, they determined that they would lift the ban on the account, and you should have access back to the entire account now.
If you are unable to sign in or are still finding that you don't have access, please let me know and I will reach back out to them, but they informed me that the account should now be accessible to you.
Thank you for reaching out and allowing me the opportunity to assist with this matter. I am glad that it worked out and you have your account back. Please let me know if there is anything further that you need assistance with. Have a great day! Sincerely, **********"

I am happy to report that my account is now accessible and the issue has been resolved. I appreciate the attention that was given to my case, and I thank you for your help in bringing this matter to Microsoft's attention.
Sincerely,
*****
Initial Complaint
Date:04/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft and Xbox are constantly taking payments of $14.99 twice a month out of my **** account. I have opened up and investigation with my **** and they cannot seem to help. Microsoft from *******, ********** is the name of the merchant that is showing up for these charges. Now there is a charge for this month in April 2023 from Microsoft Ultima. I did not authorize any of these charges and I do not even own an Xbox and never have. I don't use any gaming machines at all. I am a student and do not have time to play with games.Microsoft is constantly initiating charges as of: March 3, 2023 for $14.99 Merchant Category Code **** ******* ** March 27, 2023 for $14.99 Merchant Category Code **** ******* ** April 26, 2023 for $14.99 Merchant Category Code ****** ******* ** I cannot get a copy of the April **** statement yet because it won't generate until early May.
Business Response
Date: 05/03/2023
Dear ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your recurring charges. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Customer Answer
Date: 05/30/2023
This complaint was originally filed and send to Microsoft because thats whose name is showing up on my **** account. However, after speaking to Microsoft, they informed me that it is not them , but Xbox that is removing money from my **** account. ******************** and Xbox are constantly taking payments of $14.99 twice a month out of my **** account. I have opened up and investigation with my **** and they cannot seem to help. Microsoft from *******, ********** is the name of the merchant that is showing up for these charges. Now there is a charge for this month in April 2023 from Microsoft Ultima. I did not authorize any of these charges and I do not even own an Xbox and never have. I don't use any gaming machines at all. I am a student and do not have time to play with games. Microsoft is constantly initiating charges as of: March 3, 2023 for $14.99 Merchant Category Code **** ******* ** March 27, 2023 for $14.99 Merchant Category Code **** ******* ** April 26, 2023 for $14.99 Merchant Category Code ****** ******* **. Another charge came in on April 26, 2023 I have provided a screenshot. I cannot get a copy of the April **** statement yet because it won't generate until early May. Im not sure sure which company is at fault but since they are both connected somehow, I want the unauthorized charging stopped and a refund issued immediately. I do not own an Xbox and I never have. I own two *********** machines. A PS4 and a PS5. My boyfriend plays with these machines. I do not. I only play games on my cell phone. None of which are Microsoft or Xbox. Not sure where or how they got my information but ** getting ready to close my **** account Ive had my account over ten years and never had any problems like this. My **** has opened an investigation a month or more ago and still no answer. Please DO NOT ask me to accept a resolution until I get a refund and someone actually takes responsibility for these charges.
Refund, do not debit my **** account for anymore money
Business Response
Date: 06/01/2023
Dear *********************,
We understand your position, we have investigated the case previously made for you and we see that there were three contact attempts made on the first week of may by our agent and no response received, please visit ************************************************ or call ************ to reach one of our agents to gain assistance.
Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/06/2023

Complaint: 19993722

I am rejecting this response because:
I want to be sure this issue is resolved once and for all before I accept their decision There is fraudulent activity on my bank account and I have to close my account, but ********************/Xbox need to refund my money and delete my payment method on file I never made any purchases and they acknowledged that

Sincerely,

*********************
Business Response
Date: 06/16/2023
Dear ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we have reopened an investigation for your charges, case number **********,an agent will contact you.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/21/2023

Complaint: 19993722

I am rejecting this response because: the last time an agent was supposed to contact me, they emailed me and I had no way of knowing because I dont check emails all day long. Im a student online and immersed in my schoolwork daily. If they want me to accept their response, I am requesting a callback on my new phone number at **************

Sincerely,

*********************
Business Response
Date: 06/29/2023
Hi *********************,

We have reviewed your case and see that our agent has contacted you via phone call to solve your issue, please keep the communication with our agent until the case has been resolved.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 07/07/2023

Complaint: 19993722

I am rejecting this response because: Microsoft and Xbox agents acknowledge that there is an issue with my bank account being used for someone named ***** personal Xbox subscription, yet refuse to give me a refund. Microsoft of *******, ********** clearly shows up as the merchant on the transaction in my bank account. My bank has been gracious in granting me the first three refunds. Microsoft needs to do their part and give me a refund of $14.99 since it shows they have been debiting my bank account each month.

Sincerely,

*********************
Business Response
Date: 07/19/2023
Dear *********************,
We have investigated the case and see that our agent has successfully removed your credit card information from the account that was linked to the purchases to prevent future charges, unfortunately our Pay Ops team has not been able to issue a refund for the $14 USD from the purchase. we Sincerely apologize for the inconvenience of the refund, however we will close the case.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 07/28/2023

Complaint: 19993722

I am rejecting this response because: Microsoft is at fault for the charges continuing to come through their portal. They should have taken responsibility for the charges especially since this fraudulent activity have been brought to their attention numerous times. Im very disappointed that with all the money Microsoft has they couldnt refund a measly $14.99 Sorry to hear they are doing that badly
I closed out my bank card and got a new one.

Sincerely,

*********************
Initial Complaint
Date:04/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have canceled their office 365 business standard subscription on 3/17/2023. **** confirmed it via case#********. he stated: "That's correct, your Microsoft 365 ***************** subscription that was purchased on 3/27/2023 has been disabled.You'll be entitled to a pro-rata refund, this will show in your next invoice from ** for any money that you're owed." however, Microsoft charged my credit card again on 4/27/2023. i did a Chat with ****** on 4/27/2023 at 11:42PM. he stated the following "It was not charged," "And also, it was meant to be charged annually but that has been cancelled already. No charges was made from **," "Microsoft does not charge anyone for a disabled/suspended subscription," "Kindly confirm you CC company and file a complaint with them."****** is clearly wrong because i am seeing a charge when i login to my credit card account.
Business Response
Date: 05/03/2023
Dear *****************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Office 365 Business subscription. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 11226787.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
IN DECEMBER 19 , 2023 I PAID ****+ FOR A SURFACE STUDIO..4 MONTHS LATER ITS DEFFECTIVE..MY SON WEN TO MICROSOFT STORE IN ** AND IN STEAD OF SPEEDING UP THE PROCESS TO SHIP TO THE CENTER THEY SEND IT UOS 3 DAY SELECT..OTS RIDICULOUS AT THE AMOUNT OF MONEY I PAID+ I BOUGHT 4YRS WARANTY TO BE SO SLOW... ITS STILL NOT ARRIVED IN ******* AND ITS ALMOST 4 DAYS..AND WILL NEED ANOTEH 4 DAYS BACK PROBABLY THIS IS COMPLETE JOKE AT THE MONEY I HAVE PAID PLUS INSURANE I BOUGHT PLS EITHER SPEED UP DELIVERY OR GIVE PARTIAL REFUND FOR THE MONEY..I HAVE THE RECEIPT AND ALSO THE RECEIPT FOR 4 YRS WARANTY THIS IS BY FARTHE SLOWEST AND SERVICE EVER HAD WHERE U WAIT 4 DAYS TO SHIP A LAPTOP TO A CENTER WHILE ITS MICROSOFT FAULT TAHT IT IS DEFECTIVE ..STAYING SEVERAL WEEK WITHOUT LAPTOP WHILE ITS MICROSOFT FAULT PLS CONTACT ME FOR DETAILS WITH SERIAL NUMBERS AND ALL..EITER SPEED UP THE DELIVERY OF A NEW LAPTOP AS PER WARANTY I BOUGHT OR GIVE ME PARTIAL REFUND FOR THE RIDICULOUSLY HUGE PRICE I PAID TRACKING NUMBER *** Status Notification, Tracking Number 1ZW8597X8920300929 THIS IS BEYOND BAD SUPPORT OK..IT HAS CHANGED SEVERAL PLANES AND WENT ON SEVERAL TRAILERS..SO FAR A TOLA OF 8-9 CITIES!!!! I PAID ****+ FOR LAPTOP THATS DEFECTIVE AFTER 4 MONTHS AND FOR WHICH I PAY ALMOST 500 USD WARANTY FOR 4 YRS AND I GET THIS HORRIBLE SERVICE?ITS UNACCEPTABLE
Business Response
Date: 05/02/2023
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Surface Studio. After reviewing your complaint and recent service request SR ********** we see that our Tier 3 advocate ***** has been working with you on this issue. According to the *** tracking number your device is scheduled for delivery May 3, 2023.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/02/2023

Complaint: 19992891

I am rejecting this response because: HE WORKS BUT CANT DO ANYTHING...U SHIOPED **** USD BACK WITH NO SIGNATURE AT ALL AND WITH THE CHEAPEST DELIVER EVER ..TRAILER..HAVE U HEARD BY AIRPLANE..IF THIS GET LOST BC U SENT **** USD BACK WITH NO SIGNATURE REQUIRED, WHILE MY SON IS A STUDENT WHO HAS CLASSES, AND IF *** LEAVES THIS AT FRONT DOOR, THIS WILL BE STOLEN AS HE LIVES IN A COMPLEX OF APARTMENTS..U R RESPONSIBLE FOR THIS. ..NO NORMAL COMPANY SENDS **** USD LAPTOP WITH NO SIGNATURE REQUIRED ON DELIVERY..ALSO 3 DAYS ****************..AT **** USD U CANT EVEN AFFORD TO SHIP EXPEDITED OVERNIGHT WITH SIGNATURE..I STILL WANT PARTIAL REFUND AND ***** CANNOT SOLVE ANYTHING OK..ITS THE MANAGEMENT HIGER UP THAT HAS TO CONTACT ME..I AM OPENING ANOTHER COMPLAINT AS U DONT EVEN CARE AT ALL..I WILL EB CONTACTING ******************* ON LINKEDIN AND ******* AS WELL..IF LAPTOP GETS LOST AFTER *** LEAVES IT AT FRON DOOR THAT NO SIGNATURE IS REUIRED, MICROSOFT IS RESPONSIBLE FOR THIS..U R INE OF THE **** COMPANY EVER

Sincerely,

***************************
Initial Complaint
Date:04/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent in my Xbox series x for repair and they lost my elite controller and power cord and have not returned it for 2 months. I have called several times and spoke to several people and they still have not replaced nor reimbursed me for my property they lost. I just want my property back or be reimbursed for it. It is beyond reasonable to not replace my property Xbox lost. I have called many times to resolve this issue and I have reached my patience limit. I need my Xbox elite controller and power cord back for my Xbox or be reimbursed for it. It's been two months to long and I need my property back that Xbox lost.
Business Response
Date: 05/03/2023
Dear *********************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding accessories you sent in with your Xbox that you did not receive back.For future reference, we recommend that you only send in the device needing service do not send accessories:
*************************************************************************************************************************

We have contacted a senior member of our Devices team to investigate this matter and work with you directly toward a resolution. Your new case number is **********. Upon review of the case notes, we see that you and agent ***** are in communication. Please work with him to resolve your issue.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation

Customer Answer
Date: 05/04/2023

Complaint: 19991904

I am rejecting this response because: I have already explained to Microsoft many times on several different phone calls that I do not possess the receipt for my elite controller nor power cord I threw all of that away when I purchased the elite controller. This company is stealing my property and doing everything they can to ensure it's difficult and impossible to return my property, reimburse me for it or replace it. Something this simple should not be so complicated. It has been 3 months since they lost my property and have done nothing to correct there mistake. As a consumer this is the worst customer service I have ever received from any company and I will not be buying any more Microsoft products. Be that as it may I still need my property back or have it replaced by Microsoft. I shouldn't be waiting 3 months and counting to do something as simple as this should be. I've included a screenshot of the elite controller I need returned, replaced or reimbursement for. I need my power cord back as well. Everytime I have spoken to someone at Microsoft support they rather be rude and argue with me when their responsible for this problem they caused. Highly inappropriate for a business to conduct themselves as they have done in my case. I want my elite controller and power cord back post haste!

Sincerely,

*********************************
Business Response
Date: 05/09/2023
Dear *********************************,

Thank you for your response. After reviewing your complaint and recent support case ***********)we see that agent ***** has asked you to provide the serial number and gamer tag of the controller. We understand you no longer have the proof of purchase.If you can provide the serial number and/or gamer tag of the controller, we can make an exception for you. You mentioned you purchased the controller for your nephew can you please provide his gamer tag?

We checked with the ************** and they did not report receipt of accessories with the Xbox console. Had we received anything extra, it would have been shipped back and tracking information provided.

In conclusion,if you are able to provide gamer tag or serial number of the controller, please reply to agent ****** email. If you are unable to provide proof of ownership,we will be unable to move forward with the resolution you seek.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/11/2023

Complaint: 19991904

I am rejecting this response because: I have told them from the start I do not have the serial number and he didn't even get to use the controller due to the Xbox series x failing and having to send it back for repairs. The gamer tag doesn't matter if he never even got to use the new controller due to the Xbox failing after only 4 months of ownership. Supervisor ***** told me no worries they would replace my elite series controller and this representative ***** is basically saying they will not. I don't understand why I was told it would be replaced if they really are not going to replace it. This is bad business and very poor customer service. I will not ever buy another Microsoft product and intend on informing others not to as well. I can't believe a business such as Microsoft would lie and say there is nothing they can do when I was originally told it would be replaced! They basically stole my property and are refusing to give it back or replace it. This is by far the worst customer service experience I've ever had with any business. I do not appreciate them stealing my property and not returning it. How is this considered legal?

Sincerely,

*********************************
Business Response
Date: 05/19/2023
Dear *********************************,
Thank you for your response. We are currently waiting for an update into the investigation regarding your missing power cord and Elite controller. We hope to have a response by mid next week.
We were able to listen to your call with advocate ***** (April 3, 2023 7:44). Call details indicate that the advocate promised to send a temporary Xbox 1 controller and an HDMI cable, which you have confirmed receipt of. She also promised to investigate the missing Elite controller and the power supply by escalating to an offline team to research the missing accessories. As mentioned above, we are trying to get an update on that investigation. During the call, she did not promise to send you a replacement Elite controller.
In order to send a replacement Elite controller to you, ***** would have needed the serial number of the device and/or proof of purchase. Agent ***** also was unable to process an order to send a controller without that information. If you are able to provide any documentation for the Elite controller purchase, please send it to us and we will re-open your support case with ***********
Sincerely,
Microsoft Corporation
Initial Complaint
Date:04/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been a huge customer of ******************** for a long time but this is rubbing me off the wrong way. I changed my motherboard and the last time I did it they didn't give me a hard time and give me a brand new key. They keep telling me the keys don't work and they can't do nothing about it and they keep giving me a very bad attitude. They really need to provide better customer service and have better options when people change their hardware. This key was working fine just yesterday and these people just don't want to do their jobs. I need an apology and several Keys given to me.
Business Response
Date: 05/03/2023
Dear *******************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:04/27/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had an email account with Outlook, msn.com for over a decade or more. On April 8, 2023 my email stopped working, no sending or receiving. Nothing. The message that popped up said I was over my storage limit. **** GB out of 15 GB allowed. ???????? WTH??? Why was I only cut off now???? I have spent days, and countless hours attempting to delete old, useless emails. The features to delete many at a time DOES NOT WORK!!! NOT ON MY PHONE. NOT ON MY LAPTOP!!! I tried calling numerous support phone numbers for help. Zero human contact. They blow you off to some online bot. And hang up on you.Disgusting and shameful!!! BUT, THEY ARE MORE THAN HAPPY TO OFFER YOU SEVERAL LEVELS TO PAY FOR ADDED STORAGE!!! THIS IS A SCAM!!! I AM NOT THE ONLY ONE THAT'S HAVING THIS ISSUE!!! After doing some searches to try to figure out how to remedy, fix and delete emails, I discovered many are having the same issues. This is a ploy to force people to buy their "products" and it's absolutely criminal!!!! There was no notice, no warning. THIS IS ABSOLUTELY WRONG!!!! FIX THIS MICROSOFT!!! YOU'RE COMPANY ***** ENOUGH MONEY OUT OF THE PEOPLE ACROSS THE ****** ***** CANNOT TAKE IT WITH HIM. HE NEEDS ZERO MORE MONEY!!! ESPECIALLY OF MINE!!!! I want someone to call me and help to figure out this issue. ************ Please text me first, so I know it's not spam. Regards.*********************
Business Response
Date: 05/03/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:04/26/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to get technical support from Microsoft. In order to log into my corporate OneDrive account, it says I need to download a newer version of Office 2013. In order to do that, I need to log into my Office 365 account. When I try to log into my Office365 account, it says "Please wait a little while for ** to fix this. There is a problem on our end." When I call in to Microsoft Business support, it says in order to get support, my number needs to be associated with the admin account, which can only be done by logging into my Office 365 account (see above) and then it hangs up on me.
Business Response
Date: 05/03/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/03/2023

Complaint: 19985984

I am rejecting this response because:
I did receive an email informing me that Service Request #:********** has been opened, but I have since received a second email a few hours later informing me that Service Request #:********** has been closed with no contact from Microsoft.

Sincerely,

*********************
Business Response
Date: 05/10/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. Your case was transferred to our commercial team case ******** our agent will contact you soon.
Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/16/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
They got me in touch with a support rep who was able to assist me. Thank you very much.

Sincerely,

*********************
Initial Complaint
Date:04/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My email was abruptly suspended without explanation or warning. As a result, critical information regarding my home, employment status, and other vital information has been lost or suspended. Microsoft is holding this information for ******. Extortion is at play here by a corporation, We are requesting email be temporarily restored to avoid further injury and damages.
Business Response
Date: 05/03/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/03/2023

Complaint: 19984514

I am rejecting this response because:

Outrageous. Microsoft "response" is a 44 question interrogatory. Which includes a request for my credit card number (insert attached interrogatory here ).
This is not a "response" this is an outrageous non responsive dismissive practice.

Sincerely,

*************************
Customer Answer
Date: 05/09/2023
The above complaint is against Microsoft.

Microsoft response was a Red *******. They pretended that my email account was locked out, and I was a potential security risk. This is false on its face. I am not locked out of my email. This is a Red ******* perpetrated by Microsoft so they could simply close there case. They have indicated that they are not sure I am who I say I am, and can proceed no further. This process is only applicable when your locked out of your email for forgetting your password. It does not even apply in this case. This is what ***** and Goliath looks like today.

See Microsoft response below :

Hello,

Thank you for using Microsoft products and services, we appreciate your business. This email is to confirm that your support case has been closed, the d****** of the service request case are as follows:

Service Request #:**********

Closed Date: 5/04/2023 8:35 PM UTC

Did we resolve your issue?

Yes, during my first contact

Yes, after multiple contacts

No

Thank you in advance for your valuable feedback and time.
-Microsoft **************** and Support

Cordially,

*************************

************
Business Response
Date: 05/10/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. You need to verify the ownership over the account before granting access or making any change to the account, please visit **************************************************************************************************************************************************************** .

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/12/2023

Complaint: 19984514

I am rejecting this response because:
Microsoft is not mitigating the original problem or complaint, there in fact making matters worse.
I already have access to the account, I am not requesting they make any change either.
Their Response is actually non responsive and combative in nature. Instead of mitigating the original
complaint they are making matters worse.

Sincerely,

*************************

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