Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,233 total complaints in the last 3 years.
2,093 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Microsoft,I recently purchased an Xbox Elite Controller and unfortunately, I have encountered an issue with the * button. Despite numerous attempts to fix it, the button simply does not respond. I understand that technical issues can arise from time to time, however, I am disappointed to find that there is no email address provided for customer support.Instead, I am required to spend a considerable amount of time sitting on hold waiting for a representative. As a busy individual, this is a major inconvenience for me. I would appreciate it if you could provide me with an email address where I can report this issue and request a replacement controller.I am confident that this issue can be resolved quickly and efficiently through email communication. I would be grateful if you could arrange for a replacement controller to be sent to me as soon as possible. Thank you for your attention to this matter, and I look forward to hearing from you soon.
Business Response
Date: 05/01/2023
Hi ****,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox controller issues. A?senior member of our Microsoft Team will investigate this matter and contact you directly to work toward a?resolution. Your new case number **********
?
Sincerely,?
Microsoft Corporation?
Initial Complaint
Date:04/23/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My website geekteam.com has not been showing up on Bing,com for the past several years but it shows up on all other search engines. In fact when I do a search for geek team on bing.com, the address and phone number for Geek Team in displayed along with our ***************** and Linkedin Profiles for the business but another website address called geekteam4hire.com has been associated with it instead which is very concerning. I have attached screenshots for your reference. When I do another search for the actual hostname geekteam.com, it does not come up in search results on Bing.com. It seems geekteam.com is being blocked on Bing.com. Why? Can you please kindly fix this at your earliest convenience and let us know why the website geekteam.com is now showing up on Bing.com. Thank you.
Business Response
Date: 05/02/2023
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Bing issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/12/2023

Complaint: ********

I am rejecting this response because:

"Microsoft did not respond and is acting in bad faith by giving me the run around. Microsoft sent an email form a no-reply email stating that case ******** was created and that someone would follow ** in 2 business days but they never followed up. I have wasted over 80 hours so far trying to get help from Microsoft regarding this issue. Our website geekteam.com is still being blocked from being indexed by Bing.com. Once again I ask that someone from the Microsoft executive call me at ************ and email as well. Thank you."

Sincerely,

***************************
Business Response
Date: 06/20/2023
We apologize for the delay on our contact attempts,we have pushed your case, however we will leave you our contact information. visit ******************************************************** call ************.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/02/2023

Complaint: 19972965

I am rejecting this response because: once again nobody from Microsoft has reached out to me and they did not provide a name or contact information and are insulting me by giving me a link to their useless support site and a phone number that is for product support. I have submitted several tickets with support and have gotten no help which is why I filed this complaint in the first place. The phone number provided is useless it is just for the regular Microsoft support line for their products not a real human being that I can talk to regarding my issue.
My website was wrongfully de-indexed by Microsoft which is very concerning. It seems it was de-indexed because I have a competitors product listed on my website -- ****** that I also provide support for in addition to Outlook. Our website was de-indexed as soon as Bing detected that we ranked high for Outlook support. This is an unfair business practice. I have filed multiple support tickets and have just been give the run around. I was told they have to wait 3 months since I filed a support ticket for the Bing team to review it. I don't even know what date that would be. I feel I am just going in circles and they are doing it intentionally. They keep asking me to re-submit support tickets. I have already submitted several support tickets and have at least 100 back and forth emails and each time when I prove to them there are no issues they tell me to submit another ticket and I go through the whole process again. This is starting to become abuse.
I have been pushed out of business by Microsoft and this is causing me financial losses. This is malicious, hateful and with ill intent.
Please note, I have a 6 year old child that lives with me that I also support and this is causing us financial pain.
If someone from Microsoft does not reach out to me by Friday Jul 7th, I am considering filing a police report against Microsoft for theft of data and for holding my website hostage and acting in bad faith. This is not what you would expect from a fortune 500 *************** and it is really unfortunate that Microsoft refuses to help a small woman business owner in tech and has basically pushed me out of business.
Please have the Bing webmaster team review my website for indexing and re-index the site immediately. Thank you.

Business Response
Date: 07/14/2023
Dear ***************************,

We understand your frustration about the current issue and want to make it right, A senior member of our Bing Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7021037861.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/02/2023
Hello,

Can you please reopen this complaint?

Microsoft said someone would reach out and they logged a new case number: ********** but nobody has responded. I have attached a screenshot for your reference.

Can you please ask Microsoft to email me their attorney's name and address? Thank you.

I don't want a link to an online form to fill out. I just want as I stated the name and address of their corporate attorney -- I would like to send a certified letter. Thank you.
Business Response
Date: 08/08/2023
Dear ****,

We will reopen the case as you requested, one of our agents should contact,as per our attorneys office please call ************ and ask to be redirected to their office.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/10/2023

Complaint: 19972965

I am rejecting this response because:
I have reopened this case at least 10 times and at no point did anyone from Microsoft reach out to help me and nor did the anonymous person responding to the BBB complaint provide their name or contact info which is very concerning. We just keep going in circles with one line answers from Microsoft saying someone will reach out and to contact their product support line. You can't reach Microsoft legal department by calling the support line or get help with a website being wrongfully delisted by Bing webmasters. The phone number provided is not for Bing Webmaster tools or the engineering department.
I would like to send a certified letter to Microsoft andI specifically asked who it should be address to and the mailing address it should be mailed to and I still have not gotten an answer.
I feel Microsoft is abusing the Better Business process and they should not be allowed to do this.

Sincerely,

***************************
Business Response
Date: 08/18/2023
Dear ***************************,

We understand your frustration about the current issue, we are making an investigation for your previous case, as for now we will open a new case for you to get your issue solved, we appreciate your patience and apologize for any inconvenience.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/22/2023

Complaint: 19972965

I am rejecting this response because:
I keep getting the same responses from Microsoft. The person respoding to the BBB on behalf of Microsoft still has not provided their name, phone number or email address that they can be reached at which is very concerning. Furthermore, no one has reached out from Microsoft to date regarding this complaint.
Once again I feel Microsoft is abusing the better business bureau process. Thank you.

Sincerely,

***************************
Business Response
Date: 09/13/2023
Dear ****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. Please check your inbox as our customer support agent has contacted you. If you have an email of a closed case, please feel free to reply to that email to get back in contact with our agent.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/15/2023

Complaint: 19972965

I am rejecting this response because I got a support ticket from Microsoft on August 18, ***************************************** within 2 business days and there was no contact. I just responded to it like I did for the other one that was sent to me and I highly doubt they will respond.
"Weve logged a support request and will contact you.  Weve been notified that youre experiencing an issue and have logged a support request on your behalf. Your service request number is **********.  One of our senior advocates will contact you within two business days."
Four requests were emailed by Microsoft since since I filled this complaint back in May but nobody from Microsoft has reached out. I have attached two screenshots for your reference.
Again we just keep going in circles.
If the person at Microsoft responding to this complaint really wants to help then why don't they provide me with their name, direct email address and phone number. Thank you.

Sincerely,

***************************
Business Response
Date: 10/03/2023
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business, we have record that there has been multiple instances where you have contacted our support team and or executive escalation team member, however after a search on Bing we can find an active domain geekteam.com. We will consider the case as resolved as the Domain appears on the search engine. Please feel free to reach the Bing team for any future issues, visit ************************************************************************************************************************************************************************************************************

Sincerely,

Microsoft Corporation
Customer Answer
Date: 10/06/2023

Complaint: 19972965

I am rejecting this response because eventhough Microsoft has finally re-indexed my website they have suppressed my hard earned ranking. My website was ranking in the number one and two spots for the keyword "Microsoft Outlook Consultant" and now it has gone to ZERO. This is just wrong on many levels. I deserve to be in the number one and two spot because I have been helping people on Microsoft Outlook since ************************* the Microsoft System Builder program building custom computers and selling them to school kids going to college and I even sold to ************** for their computer lab and I am a Microsoft Partner. My website was de-indexed from Bing right after it was ranking in the number 2 spot for the keyword "Microsoft Outlook Consultant" as is evidenced by the graph in Bing Webamster Tools. I can't even access Bind Webmaster Tools anymore, I just tried to login and my password was not working, I reset it and it is asking me enter the code that was sent to Microsoft Authenticator which I have never used to login to Bing Webmaster Tools and it is not giving me any other workaround option to login.
1) Please remove the authenticator login that is coming up when I try to login into Bing Webmaster Tools using *************************** .
2) Please remove the blockage on the Keyword "Microsoft Outlook Consultant". Just because I also help people with ****** products does not mean it is okay for you to block my website from ranking high for the Keyword "Microsoft Outlook Consultant". People who use Microsoft Outlook are not interested in ****** Workspace, just like people that use Windows are not interested in Macs or Chrome. It is just a small percentage of people that use ****** compared to Microsoft. I help people with both and it is mostly non-profits that I help with ****** Workpsace because it is free but the majority of my clients are on Outlook and Microsoft 365 and I am an expert at Outlook, I have even solved problems for companies that Microsoft tech support has not been able to.
Thank you for re-indexing the geekteam.com website on Bing.com but please kindly fix the two requests I have made above. Thank you.
Sincerely,

***************************
Customer Answer
Date: 10/09/2023
Please tell Microsoft that Bing.com has indexed our web page on Microsoft Outlook and it is showing up. Thank you so much for your collaboration and for fixing it. :-). It is greatly appreciated it.
I am still unable to login to Webmaster Tools but I will work on it and let you know in a couple of days if it is working or not. Thank you.
Initial Complaint
Date:04/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
bought game chips for gop3 poker game for ****** and did not recieve what i purchased i want what i bought or my money back
Business Response
Date: 04/26/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/26/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/23/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
April 10 - I purchased a new Minecraft game after microsoft/minecraft lost my old game and did not get back to me when I put in a help ticket.April 16 - I managed to recover my old Minecraft account and requested a refund for the one that I bought. April 17 - refund request was rejected by Microsoft. Their refund policy for game bought clearly stated 14 days. I was only 6 days in. I asked for clarification.April 18 - Microsoft gave me the same email (twice now) and still refuse to refund me. I replied back stating that I have read the refund policy and I am still within that 14 days. Did not hear back till April 21.April 21 - Same email template, word for word. 3 times. Tomorrow April 23rd would be the 14th day. I am absolutely helpless. Please help.
Business Response
Date: 04/26/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, they still has not given me any options for refund. Please keep this case open.
Sincerely,

***********************
Initial Complaint
Date:04/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few days ago on 4/18 or there abouts my Xbox account was stolen from me and the email on said account was changed to a ******* .ru extension. I went through the process of trying to get my account back when i filled out the questions presented to me and sent a screenshot. I was told today 4/22 that They were unable to recover my account because some of the information didn't match. I do not remember when i created the account as it was so long ago. I have games that i have purchased on this account that i wish to no lose. and as well i lose access to all my save data of my games on my Xbox and currently cannot play any games as it wants me to sign in. This is annoying My Gamertag is AidenMoonBow
Business Response
Date: 04/26/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/28/2023

Complaint: 19970276

I am rejecting this response because:

Sincerely,

***********************
Customer Answer
Date: 05/03/2023
I rejected the businesses response because they did not and still have yet to contact me regarding my case, when they responded I got an email stating they would contact me within two business days. They still have yet to reach out to me
I rejected microsofts response last saturday the 29th of April . I did not get a chance to write in why i was rejecting it as the mobile version of the website did not seem to want to give me a spot to type. I would like to add that i am rejecting the business response because after their response to the complaint on the very same day i received an email stating someone would be reaching out to me within two business days. They did not and still have not. So i would like the official rejection message to be: They did not contact me when they said they would and as of today they still have yet to. Thank you for taking the time to read this
Business Response
Date: 05/09/2023
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we were able to confirm our agent contacted you and stated the ownership validation failed.Considering this information, our agent closed the case as unresolved.

We will be closing this complaint considering this information.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:04/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted Microsoft Corporation Support after several attempts. When I finally made contact, I was directed to provide my phone number and wait 5 minutes for a return call. The call from, what I was told was from Microsoft phone number was from ************. In all, there were four transfers to four individuals with what I believe were Indian Accents. I was informed that it would cost me $499 to download a copy of Visio 2016 Standard Edition, when I can purchase Visio 2021 Standard Edition for $309. I stated that I already own the key for Visio 2016, my PC had crashed several months ago. I was then asked to provide my Key to the software, which I did, and was told the key had already been used. I responded that it was that I used the key. To this I was told I needed to provide a credit card for $499, I said no and the person hung up.Case Numbers: ********** ********** ********** What i stated to Microsoft was "My PC crashed a few months ago. I loaded Vision 10 professional, which is obsolete. I found my key for Visio 2016 standard edition. Because of my job I generally do not have internet access, so web-based software is not a solution for me. I need to be independent from the internet, for this reason all my software resides on my PC".In my opinion, there are several legal issues made here that I can not place in this complaint.
Business Response
Date: 04/26/2023
Hi *********************,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Visio program and reinstallation request. We suggest you in this case to visit this page
Flowchart Maker and Diagramming Software | Microsoft Visio
******************************************************************************************************************************************************************************************************************************************************.

And click on how can I transfer my existing copy of Visio to a new computer?
And follow the instructions.
For further assistance if required, click on the proper right icon to get support.

Sincerely,?
Microsoft Corporation?
Initial Complaint
Date:04/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm a disabled veteran who has memory issues so remembering things is hard to do. I've been paying a monthly fee and an annual fee for longer than 2yrs. I have not used this service since. I've changed my cc 4 times in the last 2yrs I've called Microsoft help about this charge and was laughed at, told my claims are impossible and I asked for the account info I was put on hold and hung up on. There is a que that you have to wait in that was a 20hr wait time. I was called 3 times at 1am and no one answered. The second time I called and was called I think 3 hrs later.... that's when I was hung up on. My bank is saying there is nothing they can do.
Business Response
Date: 04/27/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:04/21/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For several months, I have been encountering problems with my Hotmail email account, which is managed by Microsoft, specifically with regards to its storage capacity. As a result, I have not been receiving any new emails, and some of my old emails containing important files have vanished. Despite deleting hundreds of emails, my inbox still shows no available space. I have been using this email account for over 15 years and do not believe that I should be required to pay for extra storage, even when deleting these emails. Therefore, I would appreciate it if someone could contact me to help resolve this issue.
Business Response
Date: 04/25/2023
Dear ***************************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 04/27/2023

Complaint: 19966694

I am rejecting this response because:

I received a call from a tech support rep, but I need to be connected with someone from sales and support, as the tech support rep ******* resolve my issue. This issue concerns more with my payment of $20 which I shouldnt have paid.
If you can please have a sales or account rep call me that would be great.

Sincerely,

***************************************
Business Response
Date: 05/05/2023
Dear ***************************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************************
Initial Complaint
Date:04/20/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
a glitch through xbox one s cost me $65.93. I bought Call Of Duty Cold War through the online app store on 11/29/2020. The game recently did an update but after it updated, it said I need to purchase the game. So I repurchase the game to see what would happen, but after I purchase it, it still says the game needs to purchased. I summit a refund right them and there. Wait a few weeks to deal with the issue of the game not working because their customer service ***** so bad, trying to find the right time to call is nearly impossible. plus they wouldn't respond to any of my emails about the issue, so I just had to wait tell I could get the on the phone. finally find time to get them on the phone to resolve the issue (which took 2hrs). the guy is had me look through my bank statement and I notice my that the first refund never got issued. I was like WTH! Then resubmitted another one just for it to get denied
Business Response
Date: 04/25/2023
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 04/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:04/20/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been working with the Flight simulator support team for a few weeks now. I am being told it is my ** and that i cannot escalate anything to a manager to get help. I am requesting a full refund on all planes and game i bought. The sim started freezing during update 6 and i have not been able to play it since then. I have gone to the reaches of created a ******* video which shows the issue. I am being told its my machine but everything is new and checks out. I have even reset the ** just in case. The amount of non caring during this chat i have attached is infuriating my account ********************* has been suspended from the msft forums i because i have been seeking and trying to get help for since update 6. I am being told i am too hostel. I think someone from MSFT needs to really hone in and figure out why people are being silenced for this issue. The sim loads fine but once you get in it freezes 5 to 10 seconds the whole time you play which makes it unplayable. I have invested a good amount of money into the game so i expect every single cent to be returned since no one seems to know what is going on at MSFT Games. If nothing can be reached then we will need to go down another road.
Business Response
Date: 04/25/2023
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

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Customer Answer

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Customer Answer

Complaint statuses

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