Business Profile

Computer Software Developers

Microsoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,364 total complaints in the last 3 years.
2,129 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Microsoft Elite 2 Core Wireless controller from Best Buy on 3/31/23. After a while of using it I noticed it had a defect in the left trigger and engaged Microsoft for a warranty repair. They sent me label and I packaged up the device and shipped it off, however they never received it. I opened an investigation with *** and *** closed it saying "The package is not claim eligible because the liability period has passed" which isn't true because the drop-off was on 6/12/23 and the investigation was started on 6/28/23, and is within the 21 day window they have for package liability. Microsoft then falsely claimed to me in an email that *** never received the device and couldn't start a claim with them and closed my case any ceased communication with me on this issue. I would like Microsoft to send me a replacement as this was not an issue I created. I have included all relevant information below and as an attachment.*** Tracking #: 1ZW8597X9039407750 Microsoft Service Request #: **********
Business Response
Date: 09/04/2023
Hi *********************;
Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your Xbox controller replacement issue. A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********
Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/29/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON 8/14/23 I pre-ordered ****** 24 for the Xbox console. I have purchased this franchise game every year for as long as I have had an Xbox. I purchased it on August 14th (preordered might I add) excited to play the new features that were released. I launched the game the day I was allowed to play it, and none of the features I was excited to try were available on the version purchased. I did some researching and found that the new features were only available on an Xbox Series X/S consoles which I do not have. I immediately deleted and uninstalled the game from my console (the same day I made the request for a refund only for Xbox to not refund it). I tried contacting them on four separate occasions and they just simply state "Our refund policy does not allow refunds for digital game products that have been played or consumed. Thanks for understanding." This is outrageous! How was I to know none of the features advertised for months would not be available on the console that I have?! I had to launch the game only to find that this was not available to me. This is just a matter of principal at this point. I am not looking for anything free, but I work hard for the money I have and have been a loyal customer to the ********************** for many many years. I am beyond satisfied with them and honestly just want them to make this "right".
Business Response
Date: 09/04/2023
Hi *******,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox game purchase and refund request.
After reviewing your account ****************************************** unfortunately, we did not find any recent purchase in the last 3 months
Please provide the Microsoft account in which you made the purchase to investigate it further,
Sincerely,?
Microsoft Corporation?
Initial Complaint
Date:08/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8-28-23 I tried to purchase a green xbox console S controller on sale from Microsoft. After a few attempts re-entering information, I reached out to customer service and "******" escalated the issue, but failed to resolve the issue. I offered to use a different credit card so I can get the controller in two days. He doesn't care that the escalation is gonna take a week b4 I can get the controller and can't guarantee the item currently available at the price currently available. He then basically says I'm a credit card frauder that has been caught and tells me he can cancel the escalation and I can go buy it from a third party if I want. I asked for a supervisor and he presents "Von" who give me a bunch of lip service that still doesn't offer a resolution, especially after asking to file a formal complaint about the ******. ***********?) She tells me to answer survey at end. I ask for a manager and they offer "******" and after waiting am giving "*****" who isn't sure what he does around the office, but after misrepresenting the lies, says he has sent an email to the appropriate people and nothing else is said. This has been pretty bad and I can't really trust anything has been done to resolve the issue other than insult a multiple of ways. I got screenshots of the chat, but I'm sure Microsoft has the transcripts.
Business Response
Date: 09/04/2023
Dear ************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox purchase issues. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation

Customer Answer
Date: 09/05/2023

Complaint: 20533789

I am rejecting this response because:
they didn't even acknowledge the complaint like they didn't read the issue and sent a cookie cutter response. The response doesn't even address the issue even superficially. It seems like customers really don't matter to microsoft.

Sincerely,

Moctesuma *******
Customer Answer
Date: 09/14/2023
After this experience with Microsoft I regret even getting the xbox console s. Being called a thief and then consistently lied to by their customer service and now ignored, I really just want my money back, but stores won't take back open electronics. I'll be happy if they give me a refund and they can have their console back.
Business Response
Date: 09/22/2023
Dear ************************,

We sincerely and deeply apologize for the inconveniences, problem this issue has generated for you, we appreciate the patience you have had. We have sent $50 USD to your account as compensation for your troubles and experiences with customer support.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/25/2023

Complaint: 20533789

I am rejecting this response because: Considering the issues I've experienced with Xbox customer service, I prefer to no longer use any xbox product. If you can just refund my console instead, it would be appreciated and I will take my business elsewhere as your agent was so eager to point out previously.

Sincerely,

Moctesuma *******
Business Response
Date: 09/29/2023
Dear Moctesuma *******,

We have reviewed your case, as you mentioned before we are deeply ashamed of the service experience you have received as this is not the experience we want you to have with Microsoft and Xbox, we checked your account and see that a full refund of your console may not be possible due to multiple factors, also we have given you $50 USD credit to your account for you to purchase a brand new controller form our store.Again we apologize for all of the inconveniences and bad experiences you have had, and we hope you have a great gaming experience.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My teenage daughter's Microsoft account was hacked on 8/2/2023. The hacker changed her email address from her email ********************** to ******************************* and also changed the password. I contacted Microsoft immediately and they assigned me AutoCSR submission number: ********* and Case #**********. I provided all of the relevant information, including the date the account was created (2/7/2021) the date she last changed the password (1/13/2022) and where the account was created (***************, **), her gamertag (Star1000S) along with some other details. I uploaded the file with details into Microsoft's secure file exchange, and was told to expect a response within 72 hours. Weeks later, when I had heard nothing, I called on 8/16, and was again told that the issue would be resolved within 72 hours. The representative said it had been escalated and seemed surprised that so much time had passed. I waited an additional week and called on 8/24, asking to speak to a supervisor. The representative assured me that a supervisor would call me back that day and said that the escalation department did not take phone calls. It has been an additional three days and I've heard nothing. It. has now been almost a month since she has been able to play Minecraft, which is one of the main ways she connects with her friends. I finally bought her Java today and she created a new gamertag so she can resume play. She had previously bought Minecraft for $29.99, and had bought rank for $50. Even though I purchased Minecraft again, which I shouldn't have had to do, she does not have access to her rank or her stats. I'm upset about the lack of communication, and even more upset that every time I get off the phone with Microsoft, I assure my daughter that the issue will be resolved in 72 hours, when nothing happens and no one reaches out to us. I would appreciate if her account could be ************************* and we could be refunded.
Business Response
Date: 09/05/2023
Hi *************************,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft issue. A senior member from the Microsoft Team will investigate this matter and contact you directly to work toward a?resolution. Your new case number **********.
Sincerely,?
Microsoft Corporation?
Customer Answer
Date: 09/05/2023

Complaint: 20529280

I am rejecting this response because of the amount of time and energy it took to get accurate information. Three customer service representatives that I called previously reviewed the account and assured me that it would be recovered within ****************************************** I had nothing to worry about, that these things happen all the time, and that they would make sure my daughter's account was *************************. I understand that because the security information was changed, that restoring the account may not be possible. What I don't understand is why three different representatives gave me and my daughter false information and false hope. My daughter's account was hacked on August 2nd. I called Microsoft on August 3rd. We waited for a month, hoping that what the representatives told us was true. Each time they said 72 hours, and we ended waiting a month with no word from anyone. We ended up needing to buy Minecraft again, and my daughter lost the rank that she had previously purchased. I would like to be refunded for both the Minecraft purchase and the rank purchase on account of how poorly this situation was handled. Thank you for your time.

Sincerely,

*************************
Business Response
Date: 09/14/2023
Hi ******,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau. Im sorry if this is not the answer you were looking for. In this case the agent gave you the right information about your issue. Im going to proceed closing the case.
Sincerely,?
Microsoft Corporation?
Customer Answer
Date: 09/19/2023

Complaint: 20529280

I am rejecting this response because I would like to be compensated for the inconvenience and the wasted time and money after being strung along for more than a month and repeatedly given inaccurate information.

Sincerely,

*************************
Business Response
Date: 10/06/2023
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ******* has been working with you on this issue. Upon checking,we were able to confirm the case was closed correctly as our agent based their resolution on our policies and procedures. We sincerely apologize as we understand this isnt the resolution you had hoped for, but theres no further action we can take regarding this matter.

Considering this information, we will be closing this complaint as theres no further action we can take. We wont be answering further concerns regarding this matter.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/06/2023

Complaint: 20529280

I am rejecting this response because they did nothing to address my initial concerns and clearly value money over their customers.
Initial Complaint
Date:08/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft removed $13.37 off my account after this service was cancelled back in March. I have provided a email as well as the amount on Monday that the company took off. The company has also attempted several other times to remove money
Business Response
Date: 09/01/2023
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/01/2023

Better Business Bureau:

Cash app was able to get me the refund due to Microsoft taking money from my account when service was cancelled.

Sincerely,

***********************
Customer Answer
Date: 09/05/2023
I just recently filed a complaint against Microsoft and the amount was credited back. On yesterday 9/5/23 Microsoft attempted to double the amount. This was cancel back in March and they are still attempting now they are doubling the amount. I am going to move forward with this if this company doesn't stop illegally attempting to take money after a subscription has been cancelled over 6 months ago
Business Response
Date: 09/22/2023
Dear ***********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. Could you provide the email Linked to the charges? We will transfer this information to one of our agents to find and cancel the subscription.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/29/2023
I never received anything from the BBB. You all keep sending a message saying you have sent me something and you havent sent me a response. I have reached above the BBB because it's clear if I'm sent something I will respond like I do with any other
Initial Complaint
Date:08/26/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon,I have not been able to access my Microsoft email account, which was created for me by my parents 27 years ago. This account holds special meaning to me, as it was made for me by my parents specifically.Unfortunately, I have not been able to recover it, as I never had any recovery linked. I'd like to have my email address, ****************** linked to the account, so I may use this email as my primary email.Both my parents and myself have not changed the account password in ***** years.I did have my Skype attached to it, which I can provide.Please let me know what can be done to attach my recovery email to the account.Thank you,*****
Business Response
Date: 09/01/2023
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Account recovery. Please follow this link, it shows instructions on how to recover your account:
****************************************************************************************************************************************************************
If you have any questions, please feel free to contact us.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/25/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Friday August 25th, 2023 My Xbox Live account was unjustly suspended. They claim I violated Terms of Service by attempting to change my profile to something funny but have failed to provide me with the specific part of the ToS that I allegedly violated. They refuse to articulate. My current pfp is no different than what I attempted to change it to. I'll attach the picture.I'd like for them to repeal the suspension and upload my picture. It's lewd, offensive or otherwise a violation. The only reason they would have suspended me is because the person who is the subject of the picture is someone the so called moderator who reviewed my upload request personally dislikes
Business Response
Date: 08/30/2023
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your temporary suspension. We reached out to the Xbox Rangers on your behalf to get more details on the suspension (which was lifted after 24 hours).
Rangers referenced the Xbox Community Standards article: ********************************************************************** specifically the sections stating:
* Content you post needs to suit a wide audience
* Don't share pictures that *** be considered distasteful or inappropriate
* Don't use Xbox as a platform for discussing politics
Since your gamer pic is of a highly controversial political figure, Rangers do not allow it on the Xbox platform for the reasons listed above.
We hope this answers your questions. Please let us know if we can be of further assistance.
Sincerely,
Microsoft Corporation

Customer Answer
Date: 08/30/2023

Complaint: 20524476

I am rejecting this response because: it's a clear and obvious lie. I'll send this one picture as proof. I have dozens of other examples of the same individual with different photoshop edits and professionally taking pictures being accepted as pfps. I was unjustly targeted for a non political and non offensive image. Your response makes zero sense under these circumstances and I insist on compensation for the time i was unfairly suspended and the acceptance of my requested pfp change.

Sincerely,

*******************************
Initial Complaint
Date:08/25/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 365 product. I have requested a TAX receipt, so far they have not supplied this.
Business Response
Date: 08/31/2023
Hi ***********;
Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your tax receipt request. A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********

Customer Answer
Date: 08/31/2023

Complaint: 20523436

I am rejecting this response because: It is a SIMPLE matter of supplying a BASIC TAX receipt, this purchase informs the customer that TAX IS INCLUDED!! So far, every response from them is just the same, someone will contact me at a later date. It is now over a week since the purchase of their product and still NO TAX RECEIPT. My accountant needed this receipt to be included in my AUGUST tax declaration to SAT (The Mexican Tax Authority) THAT DEADLINE FOR ****** has now passed. It is now going to be difficult to match up the outgoing amount with a TAX RECEIPT (If they ever produce the outstanding one) with subsequent months tax declarations.

Sincerely,

***********************
Customer Answer
Date: 09/05/2023
I have attached a screenshot of the only receipt I have access to. As you will see there is a TAX amount of ****. My point is this should not be ZERO as they say the purchase of the Micro 365 Personal includes TAX.
All I have ever wanted is a tax receipt for my accountant to include in my August tax account statement. It is now 5th September.
They sent me the following email - twice! Once on 1st September and AGAIN on 2nd of September.
Hi ******,
My name is Elizabeth with Microsoft Customer Support. I hope you are having a nice day. We understand that you wish to receive an invoice showing tax for your order.
For Consumer products, you can use the link in this article to find your invoice in your order history: tax bills, tax statements, and tax numbers for Microsoft Store.
If you have a Microsoft account, you should be able to log in to your Microsoft account using this link ******************************* search for the order history section. If you encounter any problems or are unable to download your invoice under your order history, please reply to this email and attach a screenshot of what you see so that we can continue with the investigation.
If any other issues arise you may contact Customer Support and one of our support representatives will be happy to provide further assistance.

We sincerely apologize for any inconvenience that you have experienced. I appreciate your understanding and patience while this problem was investigated and thank you for being a member of the Microsoft community.

Sincerely,

********************** (she/her)

Microsoft Customer Support & Services
Customer Answer
Date: 09/06/2023

Just a quick update.
They are now trying to say that this product is POSSIBLY - *** FREE.
I have attached a screen shot showing that the $1,299 includes ***!
They sent me this email today:

Service Request **********

Hi ******,

This is ********* again with Microsoft Customer Support. Thank you for confirming the Unique ID for the account, we were able to validate you as the account owner.
Currently, when viewing your Order History on our end, the purchase is showing no tax charged. We have engaged one of our product teams to confirm if an invoice can be generated that shows if any tax was charged on the order. I am unable to provide an estimated time frame for the resolution, however I will be sure to keep you updated as to any progress on the open investigation.
If any other issues arise you may contact Customer Support and one of our support representatives will be happy to provide further assistance.
We sincerely apologize for any inconvenience that you have experienced, and I appreciate your understanding and patience while we work to provide a resolution.

Sincerely,

********************** (she/her)

So, it is now TWO WEEKS since I first requested the *** RECEIPT and still NOTHING!!!!
Kindest regards

***********
Customer Answer
Date: 09/10/2023

Dear *********,
NOT MY LAST COMMUNICATION WITH YOU!!!!

Comments please.

Here is a copy of your OWN information YOU provide.
The YELLOW highlighted point are the most relevant!

How do I add my *** (Federal Taxpayer Registration) to the bill I get when purchasing Microsoft 365 Family or Microsoft 365 Personal?
Go to your account dashboard and sign in with the Microsoft account associated with your Microsoft 365 Family or Personal subscription.
On the top navigation, select Payment and Billing > Address Book. Here you will find Manage tax information.
Add a new *** or edit it to apply this on the invoice of your next purchase.
If you have a monthly or yearly recurrent billing subscription, this addition or modification of the *** will be reflected on the invoice the next time you're charged.
Can I add or modify my *** to a purchase that has already been confirmed?
Once your Microsoft 365 purchase is confirmed, you will no longer be able to add or modify your billing information, so it is very important that you add this information before making payment for your purchase. I added my *** BEFORE PURCHASE!
If you're on a monthly or yearly recurrent billing subscription this addition or modification of the *** will be reflected on the invoice the next time you're charged.
Why don't I get a CFDI (Comprobante Fiscal Digital por Internet)?
Microsoft Corporation, as tax resident in ****************************, is only able to issue invoices under the laws of jurisdiction and is not obligated to provide a CFDI electronic invoice.
Is the invoice I receive valid for my accounting operations in ******?
An invoice generated by foreign entities (in this case Microsoft Corporation) that includes the respective *** is valid for tax purposes in ******. (We recommend consulting your accountant for more.)

As you can see the highlighted part in RED is to confirm I added my *** BEFORE the purchase and so there is no reason why this TAX INVOICE can not be issued.

Regards.
Subject: SIR16121470 * Microsoft Customer Support & Services

Service Request **********

Hi ******,

This is ********* again with Microsoft Customer Support. Thank you for your patience.

Unfortunately, our product team has confirmed tax invoice is not supported in ****** by design, and there is nothing we can do to generate one. You may use this link for more information: Billing information for Microsoft 365 for home in ****** * Microsoft Support

We understand that this is not an ideal resolution, and we understand the frustration that can be involved with this specific issue. I imagine that my answer was not what you might have been hoping for, and I sincerely empathize with you. However, as no further resolution can be offered, I will move forward with closing this case and this will be my last communication.

Thank you for being a member of the Microsoft Community. I hope you understand that we value your loyalty and although I am unable to fulfill your request, we hope that you can continue to enjoy Microsoft services. Thank you for your understanding and patience while we tried to resolve this issue.

Sincerely,

********************** (she/her)

Microsoft Customer Support & Services
ormation...
Customer Answer
Date: 09/12/2023

Please find attached the latest email from me to Microsoft, and their email reply to my PREVIOUS email.
My request for this *** RECEIPT seems to be not making any further progress.
What do I do NEXT?
Contact the *** Authorities both in ****** and the *** in *******?
I will not just let this company charge *** on their products if they refuse to provide *** receipts!
THIS IS A TYPE OF *** FRUAD and this is ILLEGAL?
Kindest regards.
Business Response
Date: 09/15/2023
Hi ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau,regarding your tax receipt request.
Based on the case number ********** After further review we stand with the response provided on your case.

Microsoft Corporation
Customer Answer
Date: 09/19/2023

Complaint: 20523436

I am rejecting this response because:
After NOT giving in to them, and NOT accepting their excuses, I SUGGESSTED that they give me a COMPLETE REFUND.
The reasons for my suggested solution was because of their inability to provide a SIMPLE Tax Receipt:
1) I could obtain a genuine Microsoft 365 product from a third party supplier online and and a LOWER cost.
2) ************ on behalf of MICROSOFT will provide a tax receipt.
Microsoft have accepted this suggestion and have today refunded me the full purchase price of their 365 *************** product.
My concern is that MICROSOFT are still in breach of TAX laws in many countries and most people would give in to them, and stop trying to get the correct legal receipts that EVERY CUSTOMER who requests one deserves.
I am now in the process of obtaining the Microsoft 365 product (With TAX receipt) from a third party supplier.
I would appreciate that the Better Business Bureau investigates this situation further as MICROSOFTS business practices are just WRONG!

Sincerely,

***********************
Business Response
Date: 09/22/2023
fHi ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your tax receipt request.
Based on the case number ********** After further review we stand with the response provided on your case.

Customer Answer
Date: 09/22/2023

Complaint: 20523436

I am rejecting this response because:
It is unacceptable to purchase goods from ANY COMPANY stating that TAX in included and then the company (MICROSOFT) WILL NOT provide a TAX RECEIPT!
They are charging customers TAX and not paying this to the correct TAX authority, This must be some type of TAX FRAUD or Tax EVASION? Which ever it is this is WRONG and should be reported to the POLICE!

Sincerely,

***********************
Business Response
Date: 09/26/2023
Hi ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your tax receipt request.
We suggest you the following, you can submit feedback at Ideas Community (microsoft.com) and sign in with your Microsoft account and provide your comments.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/28/2023

Complaint: 20523436

I am rejecting this response because:
It is NOT a real response. They are just sending automated replies.
This proves we are not dealing with people just machines!!

Sincerely,

***********************
Business Response
Date: 09/29/2023

Hi ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your tax receipt request.

Based on the case number ********** After further review we stand with the response provided on your case.
We suggest you the following, you can submit feedback at Ideas Community (microsoft.com) and sign in with your Microsoft account and provide your comments.

Customer Answer
Date: 09/29/2023

Complaint: 20523436

I am rejecting this response because:
It is a standard AUTOMATED reply. Has NOT dealt with my complaint in any way! This company needs to be fully investigated for posible TAX FRAUD.

Sincerely,

***********************
Business Response
Date: 10/03/2023

Hi ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau.
You can submit feedback to Microsoft.
Send feedback or report a concern - Microsoft Support
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/03/2023

Complaint: 20523436

I am rejecting this response because:
Once again it is an automated response. They are not providing anything additional.

Sincerely,

***********************
Business Response
Date: 10/12/2023
Hi ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your tax receipt request.
Based on the case number ********** After further review we stand with the response provided on your case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/12/2023

Complaint: 20523436

I am rejecting this response because:
They continue to send an automated reply.
They do not supply TAX receipts. This is unlawful.

Sincerely,

***********************
Business Response
Date: 10/17/2023
Hi ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your tax receipt request.
Based on the case number ********** After further review we stand with the response provided on your case.

Customer Answer
Date: 10/17/2023

Complaint: 20523436

I am rejecting this response because:
They DO NOT RESPOND
THIS IS JUST AN AUTOMATED REPLY they keep sending!!!
They have not said WHY they can NOT supply a tax receipt for customers who have PAID for goods INCLUDING TAX!!!!!

Sincerely,

***********************
Business Response
Date: 10/19/2023
Hi ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your tax receipt request.
Based on the case number ********** After further review we stand with the response provided on your case.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/20/2023

Complaint: 20523436

I am rejecting this response because:
This is getting boring! Same AUTOMATED reply every time from both them and the BBB.
Waste of time trying to get an answer, or so it seems?

Sincerely,

***********************
Business Response
Date: 10/20/2023
Hi ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your tax receipt request.
Based on the case number ********** After further review we stand with the response provided on your case.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/20/2023

Complaint: 20523436

I am rejecting this response because:
Same reason as yesterday!! Automated replies from both Microsoft and BBB.
What is the point of this service if you only keep sending the same replies.
MICROSOFT is committing TAX FRAUD and nobody does anything about it.

Sincerely,

***********************
Business Response
Date: 10/23/2023
Hi ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your tax receipt request.
We recommend you contact the Microsoft ****************** for further assistance.
Feel free to visit Contact Us - Microsoft Support
Copy and paste it on your browser and sign in with your account to get help.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/25/2023

Complaint: 20523436

I am rejecting this response because:

The same reason stated in the last 10 messages.

Sincerely,

***********************
Business Response
Date: 10/30/2023
Hi ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your tax receipt request.
We recommend you contact the Microsoft ****************** for further assistance.
Feel free to visit Contact Us - Microsoft Support
Copy and paste it on your browser and sign in with your account to get help.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/31/2023

Complaint: 20523436

I am rejecting this response because:
Same reply and they do NOTHING!

Sincerely,

***********************
Business Response
Date: 11/02/2023
Hi ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your tax receipt request.
Yes, as recommended in multiple times, you contact the Microsoft Billing Department.
The receipt tax is not provided. If you have any questions feel free to open a case directly with the Microsoft Billing Team.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 11/08/2023

Complaint: 20523436

I am rejecting this response because:
Done this, received the same response over and over again, they say can NOT supply TAX receipt.
My question is still, WHY?

Sincerely,

***********************
Initial Complaint
Date:08/25/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March of 2023, I purchased a brand new Xbox Series X, which came with a new Xbox Controller. I also purchase Microsoft's extended warranty, titled "Microsoft Complete", which advertised coverage as "Play worry-free with accidental damage coverage for your Xbox console and included controller - for up to three years." This is spelled out on their support site at ***************************************************************************************************************************************************** I have attempted to request a warranty replacement for my controller multiple times. I initially called in and explained the warranty coverage and requested a replacement for my controller, which had developed the often reported "stick drift" after less than 5 months of usage. I was told to fill out a form for receiving a replacement. I proceeded to fill out the corresponding form and was emailed back that my controller was out of warranty, which was incorrect. I called again to request a warranty replacement and was told that Microsoft Complete does not cover controllers, despite the information clearly outlined. Then I was told that I would have had to buy multiple warranties at the time of purchase - which was not an option provided when I purchased the Xbox in March of 2023 via the Microsoft Store.I proceeded to request that my extended warranty purchase be fully refunded since they were not honoring the terms of my warranty. I was then transferred to another individual ****** within the store to handle that request. After explaining the situation and waiting on hold for about 10 minutes, I was disconnected by Microsoft and no attempt to call me back was made. When I attempted to receive another callback, I received the automated message that my "account has reached the daily callback limit."I would like the company Microsoft to begin by replacing my controller or refunding me for the extended warranty. I would also like them to stop falsely advertising their extended warranties to customers.
Business Response
Date: 08/30/2023
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding warranty coverage for your Xbox controller. We have contacted a senior member of our Devices Support Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We see that advocate ***** contacted you on August 29th and you have replied. Please continue to communicate with ***** to work toward a resolution. We will continue to monitor your support case.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/07/2023
This issue has now been resolved through their support team.
Initial Complaint
Date:08/25/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has locked me out of my computer for months now. The message is about a pin # that has expired. It brings up a microsoft account that I have no memory of. Then when you try to reset the password for the account, it asks for your last 2 passwords. Impossible to supply. Then it shuts down everything for 24 hours. How can it be legal to just shut down your computer? I have been trying for months to be able to to use my own computer with no results.
Business Response
Date: 08/30/2023
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Microsoft is NOT a BBB Accredited Business.