Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,650 total complaints in the last 3 years.
2,328 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/17/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My dad has been trying to get his email back but no one at Microsoft will help him. They sold him a product and told him to get a new email. He needs his old email because he has his family contacts and addresses. My dad is almost 80 and Microsoft hung up on him, sent him a denial. He can easily prove who he is with someone. Why is Microsoft treating an elderly disabled vet like he does not matter! His email matters very much! Please help him.
Business Response
Date: 01/23/2024

Hi ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your father's account incident.
Please provide his account to create a new case to proceed with a manual validation process in which he will be requested to provide more information to attempt the account.
We will wait for your response.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:01/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am locked out of my PRE PAID XBox live account at Christmas. I filled out 20 different tickets nine to unlock my account t with no resolution. I spoke to a rep online to update my phone and email so o can be contacted about unlocking my account on Jan ********. Updated and told would be contacted. Nothing. Ive spoken to reps via phone just to be conveniently disconnected while trying to remove my debt card info and cancelling. Always told my concerns wereescalated which they never were. Still currently locked out and has to call my bank to send a new debit card. Its fraud.
Business Response
Date: 01/23/2024

Hi *****************************,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Prepaid Xbox live subscription account incident.
We reviewed further your account ************************* and did not find any issues with your account or any ********************** live subscription either previous cases.
We recommend you contact directly Xbox customer support for further assistance.
Sincerely,?
Microsoft Corporation.
Initial Complaint
Date:01/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Learn more 1 respond.bbb.org 2 edit-document.com 3 ftc.gov 4 ic3.gov 5 econsumer.gov My recent experience with Microsoft customer service was far from acceptable. I purchased a home version of Microsoft office and was disappointed that it did not come with the full teams set of tools. Contacted Microsoft customer service four times to investigate the possibility of upgrading my recent purchase to include the full teams tools. Spoke to four individuals.all of which struggled to understand my simple request and to enter my information into their database. Twice I was disconnected, on a subsequent call I asked to speak with a supervisor, waited on hold for a long period of time, then was told that a supervisor was not available but would call me back.no call. This was in sharp contrast to the last time I reached out to Microsoft customer service. It was Christmas of ****, I recently purchased a new computer for Christmas for my two young boys. Along with the computer, I purchased an educational Microsoft game. Early Christmas morning, after the boys opened their presents, I loaded the game and launched it on the computer. A prompt asked if we would like to adjust the display setting to maximize the resolution of the software. The image went to less than an inch and was unreadable. Puzzled, I called the ***** customer service number on the CD and on the 2nd ring, Christmas morning, a live person picked up the call and diligently walked me thru the steps required to reset the machine. I told that story as an example of exceptional customer service over 100 timeVery disappointed in how your support services have changed.
Business Response
Date: 01/22/2024
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:01/16/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A Elite Pro Series 2 controller was purchased brand new from Gamestop on december 23, 2023. After I opened it, the controller did not work properly. I brought it to Gamestop and they can not exchange opened controllers. I was informed that I have to go through XBOX. I contacted them on January 2, **** at 2 pm est. They sent me an email with a shipping label for me to send the controller. I sent it in. I received it back today and parts were missing and the controller wasnt even put together completely. I have asked for a refund and they refuse to. All they said they can do is send me another rebuilt controller.
Business Response
Date: 01/23/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Microsoft Corporation
Customer Answer
Date: 01/28/2024

Complaint: 21154747

I am rejecting this response because: I was contacted once and they have not yet responded at all. Nothing has been done. I would like my NEW replacement controller if I can not get a refund. Ans as in NEW, I do not mean refurbished. The controller was only purchased 7 days prior and did not work from the second the box was opened and the warranty replacement came broken as well.

Sincerely,

*********************
Business Response
Date: 02/02/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau, we understand your frustration on this issue, please keep in contact an communicate any concerns to our agent,please check your inbox for our agents email.

Microsoft Corporation
Customer Answer
Date: 02/08/2024

Complaint: 21154747

I am rejecting this response because: I still have not received any correspondance since you stated on Feburary 2, **** that i would be receiving an email.

Sincerely,

*********************
Business Response
Date: 02/22/2024
Dear *********************,
We have checked the cases and see that you had multiple cases at once, could you please check your inbox or call registry, if you find something please feel free to reply or call back, if not please reach back and we will open you a new case.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 02/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I am no longer dealing with microsoft. I have thrown out the controller since ***** is responding like they said they were going to.

Sincerely,

*********************
Initial Complaint
Date:01/16/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid for Microsoft 365 and I cannot get into my email. All of the options to get into my email dont work. Ive called countless times and no help. I just want access to my account.
Business Response
Date: 01/23/2024

Hi *****,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your account incident.
We reviewed further the account ********************** and there is not Microsoft account found or previous service request.
We recommend you contact directly Microsoft customer support for further assistance.Also you can fill the online recovery form at
****************************************************************************************************************************************************************
Sincerely,?
Microsoft Corporation.

Customer Answer
Date: 01/30/2024
I am unable to get into my account which is ************************* This has locked me out of every account I have. I have filled out the form 15 times to get access again but you keep denying it. I dont have access to the phone number on file. I have access to my default email. I am willing to physically prove who I am. You cannot get someone on the phone. When I did, they hung up. This also means I dont have access to my Microsoft office account, which I paid for. If you arent going to let me in, I want a full refund for that. This is my lively hood. Ill go to an office in *********** to prove who I am. I need access to this email. I will not go away until you help me.
Business Response
Date: 02/06/2024

Hi *****,

Thank you for?contacting Microsoft Corporation via the Better Business Bureau, regarding your account incident. A senior member of our Microsoft account team will investigate this matter and contact you directly to work toward a?resolution.Your new case number **********
Sincerely,?
Microsoft Corporation,
Customer Answer
Date: 02/06/2024

Complaint: 21154311

I am rejecting this response because:

Sincerely,

*********************

i am comfortable with someone contacting me. This was the only way to avoid closing the case since it is not resolved. I will await your response. Do not contact me via the email you have on file. I am unable to get in there. Please use the email you have on file, but change to @gmail.com
Business Response
Date: 02/08/2024

Hi *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account incident. Based on the previous case number **********
Please follow the instructions provided. It is recommended that you fill the online recovery form to regain the access if you approve the process in question.
For further assistance, please feel free to visit Microsoft.com.
Sincerely,
Microsoft Corporation,
Customer Answer
Date: 02/08/2024

Complaint: 21154311

I am rejecting this response because:
You keep rejecting those and Im giving your correct information. Im not going to go away. Im happy to drive to a location and show my drivers license, passport or ssn card. Give me a chance to prove this another way, as your system is faulty.
Sincerely,

*********************
Business Response
Date: 02/22/2024
Hi *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account incident. Based on the previous case number **********
Please follow the instructions provided. It is recommended that you fill the online recovery form to regain the access if you approve the process in question.
For further assistance, please feel free to visit Microsoft.com.
Sincerely,
Microsoft Corporation,
Initial Complaint
Date:01/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft Support Outlook/Hotmail Account Recovery I am a Senior Citizen and Disabled Veteran that needs access to my Microsoft Outlook Hotmail account. I have tried to contact Microsoft Support many time and have yet to be able to contact anyone to address my problem to recover my Outlook Hotmail Account. As a Senior Citizen, Disabled Veteran I feel there should be a way to contact the Microsoft Support in order to validate who I am!The initial problem is that I previously used a Landline Phone # which no longer exist, therefore I am unable to receive a Security Code to recover my account. I need to be able to communicate to the Microsoft Support my Cell Phone in order to restore my validation process!However, all I get from Microsoft is a system generated form to fill out, which is then returned each time with a computer generated comment that Microsoft cannot Validate Individual! I have tried calling, writing and filling out multiple forms and have still been unable to communicate with anyone from Microsoft support! I need to recover my Outlook-Hotmail account. I cannot use the landline recovery phone number because it no longer active.I have tried several times to go through the online processes, but I keep getting a generic response, "unable to verify." There has been no real action to verify me. I need assistance because my email has important documents and information that I cannot obtain in any other way,
Business Response
Date: 01/23/2024
Hi *****,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft account access request. A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a?resolution.Your new case number **********
Sincerely,?
Microsoft Corporation.
Customer Answer
Date: 01/27/2024
Ref: 21153711
I am working with Microsoft and have been told that it will / or may take a Month of inactive before account can be ************************* / recovered -
So I'll wait!
Customer Answer
Date: 01/27/2024

Complaint: 21153711

I am rejecting this response because:- I need the Landline phone number removed and replaced with my cell phone number so I can receive the Microsoft security code to validate who I am and recover my outlook/hotmail account. The ******************** support Admin process has put me back in the same loop of going through a process that lead's back to that same old Landline phone # verification plus prossibly waiting a Month and realy not knowing if the process works- Not sure about the Month wait results? I am willing to do whatever it takes!

Sincerely,

***********************
Business Response
Date: 02/01/2024
Hi *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft account access request. A senior member of our Microsoft It is required to pass the manual validation process if you cannot, unfortunately you cannot retrieve the account. You can reopen your case number ********** or contact directly Microsoft support for help.
Sincerely,
Microsoft Corporation.
Customer Answer
Date: 02/05/2024

Complaint: 21153711

I am rejecting this response because: I am having a difficult time with the Microsoft *************** I have continuesly followed the instructions to recover my Outlook/Hotmail account to simply end up with a Computer generated response to fill out a recovery form that leads directly back to the Landline phone number for verification. Then the case is closed for not enough verifiable information!
I need to be able for Microsoft Tech. Support to remove the Landline phone # & replace it with my "Cell Phone #" so that I can validate who I am! I talked with a fellow senior who had the same problem that the Microsoft Tech Support Team corrected! My Outlook/Hotmail account has many imdical, business & family contacts that are extremely important to me.

Sincerely,

***********************
Business Response
Date: 02/08/2024
Hi *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft account access request.
Based on your previous case, we stand with the response provided.
Sincerely,
Microsoft Corporation.
Initial Complaint
Date:01/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
RE: Microsoft Surface Laptop I bought this laptop from Best Buy in the year 2021, June (approx.) I used this laptop to do my yoga practices only. just for 2 hours everyday. Since Dec 2023, my laptop is not switching on. If it does, its shuts off by itself. This issue started after I was advised to update the system. I tried to reach Microsoft and was not able to get hold of them via telephone. Then I went online via chat and had a discussion with the customer service team. They advised me to download recovery image and I did and followed the steps as advised. But even then it has the same problem. They say its a hardware problem. How can it happen? I hardly used this laptop. I have another ******* laptop which I use it regularly for 13 years and its working great. I paid **** CAD and within 3 years the laptop failed. Please help me to repair/replacement laptop
Business Response
Date: 01/22/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 01/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Customer Answer
Date: 01/23/2024
This issue is not yet resolved.

RE: Microsoft Surface Laptop

I bought this laptop from Best Buy in the year 2021, June (approx.) I used this laptop to do my yoga practices only. just for 2 hours everyday. Since Dec 2023, my laptop is not switching on. If it does, its shuts off by itself. This issue started after I was advised to update the system.
I tried to reach Microsoft and was not able to get hold of them via telephone. Then I went online via chat and had a discussion with the customer service team. They advised me to download recovery image and I did and followed the steps as advised. But even then it has the same problem. They say its a hardware problem. How can it happen? I hardly used this laptop. I have another ******* laptop which I use it regularly for 13 years and its working great.
I paid **** CAD and within 3 years the laptop failed. Please help me to repair/replacement laptop

Please help to solve this issue

Thanks
Sand
Business Response
Date: 01/25/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Upon checking, we were able to confirm our agent sent an email requesting the devicesinformation to provide further assistance. Please get back to our agent to continue working on this case.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/01/2024
Find enclosed copy of the invoice as per Mr. ****** of Microsoft request
Customer Answer
Date: 02/02/2024
Hi
***** From Microsoft contacted me. He requested for a copy of the purchase invoice and serial number. I have sent the details to ***** a week before. Later I did not get a response from him
please let me know the progress
thanks
sandy
Customer Answer
Date: 02/05/2024
Hi
***** requested me 3 information which is enclosed and given below

Purchase invoice enclosed
Serial number is ************
Registered my laptop with Microsoft as per Larrys advise

Thanks
Sandy
Business Response
Date: 02/09/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Upon checking,we were able to confirm the case remains open and being worked on. According to the case, you should be updated by February 12th, so please keep collaborating with our agent towards a resolution.

Rest assured we will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/09/2024
Ok I will wait for ***** to respond. Thank you!
Customer Answer
Date: 02/14/2024
Hi
today is 15th and havent heard any information from ***** of Microsoft. As per your previous conversation, he should have responded on Feb 12th
please update
thanks
sandy
Customer Answer
Date: 02/21/2024
This issue is not yet resolved.
***** from Microsoft have not contacted me . He has to provide me an update on Feb 12th. Havent hear from him. Please do not close my case.
please update me

thanks
Sandy
Business Response
Date: 02/27/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********,we see that our Tier 3 advocate ***** had been working with you on this issue.Upon checking, we were able to confirm the case has been closed as our agent confirmed your device is out of warranty. Our advocate also informed you about the repair options you have, but they didnt receive an answer from you, so the case has been closed.

Please let us know if you would like to continue with one of this repair options so we can provide further assistance.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/27/2024
Sorry I dont want to continue with the repair options. I file the claim in courts.
thanks
Customer Answer
Date: 03/06/2024
Please close the case with BBB. I am not satisfied with the Microsofts response. Will file the claim directly in courts. Thank you for all your help
Initial Complaint
Date:01/16/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried now for over a year to stop Microsoft charging a monthly subscription fee for a service that was cancelled. $120 is probably a conservative estimate
Business Response
Date: 01/22/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 01/25/2024

Complaint: 21153156

I am rejecting this response because:

I am still paying the subscription to something I haven't used for 4 years. Surely there is someone who can help me find my username to stop this recurring charge.

Sincerely,

*********************
Business Response
Date: 02/01/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Upon checking,we were able to confirm the case has been closed as you dont remember the username. Our agent provided you instructions to find your username. Please get back to our agent with the username to receive further assistance.

We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/01/2024

Complaint: 21153156

I am rejecting this response because:
Closing the case is not appropriate. It has not been resolved at all. I have found my ID and I have no subscriptions, yet Microsoft is still charging me. At this point, I am going to have to cancel my credit card and open a new one. I would like someone to reach out to me and HELP me solve the problem; not just give me a link and then call it done. That is no customer service.

Sincerely,

*********************
Business Response
Date: 02/08/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 02/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/16/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My email address was hacked with messages sent to everyone on my email list. It was accompanied by a request for recipients to use their credit card to purchase an Amazon gift card for a present for a relative. I immediately changed my password, which worked briefly. Now, the message is that I am using the wrong password and I am told I cannot change it again since there had been too many attempts.My complaint is that you cannot CALL or SPEAK to anyone at Microsoft to get reasonable support to fix the problem.
Business Response
Date: 01/22/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 01/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*************************************************
Initial Complaint
Date:01/16/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account recently Compromised and Indefinitely shut down, unable to transfer information due to lack of information which is bull, hundreds of dollars has been spent on Xbox gold/ultimate misc. games and features including an old account from ************************* when it was around and a original Minecraft account All of my records include,* Original Alias of Account before it was changed * Original Recovery email of account * Phone number * Previous Passwords * Emails Stating everything was changing date of getting compromised * Receipts of gold/ultimate and misc. purchases through account * Serial Numbers of consoles used previously * Dates of Contact with Microsoft about this current issue, including emails that state they cant help any farther * Still receiving promo emails on separate account associated with username This has taken way to **** long and needs resolved i would appreciate if it was resolved without any further issues
Customer Answer
Date: 01/17/2024
Issue has been resolved as of 1/17/23
thanks to xbox support/cdoc recovery team
Business Response
Date: 01/23/2024
Dear ****** ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Microsoft Corporation
Customer Answer
Date: 01/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********

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