Business Profile

Computer Software Developers

Microsoft

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,363 total complaints in the last 3 years.
2,129 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Trek bike online. Microsoft Edge browser claimed that its special july 4th - so i am getting ****% cashback. No activation needed. I made a purchase, however it did not show up for a while on Microsoft cashback system. So I reported a missing transaction. The response came a week later, saying if its not showing ** in a month, contact them again with screen shots and order numbers, they will fix it. I contacted them 3 weeks ago with the requested information. However nothing is fixed and no response. I even reported missing transactions again, Basically a complete scam. I will be reporting this to attorney general and potentially news channels if it will not get resolved.
Business Response
Date: 09/04/2023
Dear *************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/30/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The incoming mail server for my e-mail account, ***************** has not delivered my incoming mail since Friday, August 18, 2023 9:01 PM PST. I am unable to reach anyone through the Microsoft Outlook.com prompts in order to resolve this issue. A phone number nor a mailing address is displayed and indicated to be as one, an account, that *** receive inquiries as to the status of their Outlook.com accounts. I could not locate a feature on how to recover undeleted emails that were simply not delivered at the time the incoming mail stopped, Friday, August 18, 2023 9:01 PM PST. I need assistance recovering all e-mail messages that I have not received as of today's date or the time of response, whichever is later.
Business Response
Date: 09/05/2023
********************************************,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft issue. A senior member from the Microsoft Team will investigate this matter and contact you directly to work toward a?resolution. Your new case number **********.
Sincerely,?
Microsoft Corporation?
Customer Answer
Date: 09/23/2023
The complaint was not resolved. Please reopen Case No. ******** (********) and follow up with
Microsoft on our behalf. A letter from Ms. **************** BBB
Great West & Paci?c Resolutions Coordinator dated 9/12/23 was received on 9/21/23. The complaint
should have not been closed because Microsoft did not answer and no other communications from this
BBB were received other than the letter dated 9/12/23, although I had called and was informed that
two initial BBB case con?rmations would be sent within the last week of August. At this point, I
have not received a response from the BBB or Microsoft, of which I can o?er a statement of
satisfaction because service was not rendered. I will contact the BBB to discuss my case and
review additional information, but I continue to expect written documentation of all communications
and prefer to continue to attempt to resolve the complaint in this manner. I understand that
e-mail would be the alternative form of delivery to delivery of correspondence through the ********************** postal service and that the complaint will remain open because the underlying matter, denial
of service while in receipt of payment, continues to occur and such communications remain
undelivered through the postal service, if
such communications were sent through the postal service.

Customer Answer
Date: 09/23/2023
The BBB is requested to reopen and move forward with Complaint ID #********. The response from Microsoft that was delivered from the BBB again on September 22, 2023, but that was not received on any other occasion other than on September 21, 2023 within a letter dated September 12, 2023 is rejected because the original letter containing such information was never received and a senior member from the Microsoft Team never made direct contact with anyone to work toward a resolution.
The complaint was not resolved. Please reopen Case No. ******** (********) and follow up with Microso?? on our behalf. A le??er from Ms. **************** BBB
Great West & Pacific Resolu??ons Coordinator dated 9/12/23 was received on 9/21/23. The complaint should have not been closed because Microso?? did not
answer and no other communica??ons from this BBB were received other than the le??er dated 9/12/23, although I had called and was informed that two ini??al
BBB case confirma??ons would be sent within the last week of August. At this point, I have not received a response from the BBB or Microso??, of which I can
offer a statement of sa??sfac??on because service was not rendered. I will contact the BBB to discuss my case and review addi??onal informa??on, but I con??nue to
expect wri??en documenta??on of all communica??ons and prefer to con??nue to a??empt to resolve the complaint in this manner. I understand that e-mail would
be the alterna??ve form of delivery to delivery of correspondence through the ************* postal service and that the complaint will remain open because the
underlying ma??er, denial of service while in receipt of payment, con??nues to occur and such communica??ons remain undelivered through the postal service, if
such communica??ons were sent through the postal service.

Business Response
Date: 09/26/2023
Dear *********************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. Please contact the agent that was assigned to you for a further investigation on your issue.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/06/2023
The content of the complaint remains the same. I received a phone call that was stated to be from Microsoft. However, this call was scheduled without appointment or notice and occurred at the end of the *** average business day, 3:56 PM ***. No overall improvement of the condition occurred, other than a feature that was inadvertently inaccessible as of yesterday, accessing files through "Documents", "My Content", "One Drive" or the other Office Applications. However, such appeared changed today. I prefer to not receive unscheduled calls or updates via phone. I prefer to have the issue resolved in writing. I have one more set of communications to upload to this server as of today's date.
Business Response
Date: 10/23/2023
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** has been working with you on this issue. Upon checking,we were able to confirm the case has been archived as you became unresponsive and werent collaborating with our agent. We were also able to confirm this is the second support case that gets closed due to this reasons. Based on this information, we will be closing this complaint as theres no further action we can take.

We consider this complaint as closed and wont be answering further concerns regarding this matter.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/30/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i had a suspension given to me after I was called racial explicative by another player. I reported said player and sent said player a message to get them to confess to calling me a ni**** and a f** a racial and homophobic insult. This was a series of explicative by a group of people. After I complained about the player. I was banned. I had appealed. After that the ban was permanent. I was given notification that I do no qualify to talk to anyone about it. With this ban I lose any intellectual as well as any game progress as a result of this person and group doing what is called trolling. I explained this all. It can be verified if Xbox moderators record chat between people."Were sorry to hear about your recent unpleasant encounter with another player. While a certain amount of smack talk is allowed on the service, once it begins to upset, demean, or, even worse, hurt other members of the Xbox *************** thats when Xbox Safety must take action to discourage this type of conduct."So xbox used to collect data from kids, and had to have a lawsuit to correct that behavior. In this instant a group of people, be they adults or kids were able to smack talk racial and homophobic insults and I got punished because i contacted the one person who led the insults. I have spent thousands of dollars on my account and use my games to relieve severe anxiety. I would have sent this complaint sooner if I had known it was an option. My game system was banned as well. My xbox became useless. I had to get a earlier model then start a diff account. I have not spent to buy the games i had as this was an unfair result. This is a great way for xbox to make money by making me buy a new xbox.This happened March 26, 2023. Xbox gives you no option to contact them. Whether its for product or service. I talked to one person who said there was nothing they could do.My account on ********************** was steadynready459 thank you ***********************
Customer Answer
Date: 08/31/2023
Your Xbox Safety Case Review XBOX:03777778 the case number
Customer Answer
Date: 09/02/2023
the total communication with xbox
Business Response
Date: 09/06/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution.Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/07/2023

Complaint: 20545251

I am rejecting this response because: I was given directions for review of case that cannot be followed. I tried to follow the directions but there is no orange hammer icon I was told to hit to review. I was suspended when someone use racial insults and other at me. This does nothing to even explain why. The person who contacted me said they could not even tell me why i was suspended.

Sincerely,

*************************
Business Response
Date: 09/15/2023
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau. Unfortunately our agents cannot disclose that information, to appeal or receive more information about your suspension please visit **********************************************************************************************************.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/23/2023
The information sends you to a page in your account that says banned user cannot log in.
Customer Answer
Date: 09/23/2023

Complaint: 20545251

I am rejecting this response because: the instructions for an appeal to have your case reviewed is directed to a page with no options for review. The people resposible for that should be contactable.

Sincerely,

*************************
Initial Complaint
Date:08/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a out of warranty replacement computer from Microsoft it was delivered completely destroyed by ****** I have been trying to address the issue with Microsoft (seeking a refund or immediate replacement), but they have been unresponsive. They have started an investigation into the matter with ****** while I've paid for a device that is completely ruined. I'm am very upset at the terrible service and lack of accountability
Business Response
Date: 09/05/2023

Hi ************;
Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your Surface replacement issue. A senior member of our Microsoft team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********
Sincerely,
Microsoft Corporation

Customer Answer
Date: 09/05/2023

Complaint: 20544795

I am rejecting this response because: my complaint is not resolved and no action has been taken my microsoft other than to provide me with a case #. The ************ I have is to accept their response (they've done nothing) or reject it. Microsoft should provide me with a laptop that is not damage as anyone would expect with purchasing a computer from a reputable source. They have not done this yet.

Sincerely,

*******************************
Business Response
Date: 09/13/2023
Hi ************;
Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your Surface replacement issue. Based on your previous case number **********
We must wait for ***** to complete the case.
Please wait for a response from ***** and stay connected with him for any further notification of your case.
Sincerely,
Microsoft Corporation

Customer Answer
Date: 09/19/2023

Complaint: 20544795

I am rejecting this response because:
I purchased a new computer. It was delivered in a state that was badly damaged. It has no been replaced. *** waited over a month for replacement. Microsoft blames ***** delays, but that is not who I bought by computer from. I have paid for a computer that I do not have and nothing has been done to address my issue.

Sincerely,

*******************************
Business Response
Date: 09/22/2023
Hi *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your Surface replacement issue. Based on your previous case number **********
if you have not received an update so far, please feel free to send an email to *****, so you can get a response and further information as to your case.
Sincerely,
Microsoft Corporation

Customer Answer
Date: 09/22/2023

Complaint: 20544795

I am rejecting this response because:
I have not heard back from Microsoft. I have emailed 5 or 6 times this week with no reply. My computer has not been delivered in working order. No replacement has been sent. It was over a month ago I paid for it.

Sincerely,

*******************************
Business Response
Date: 09/26/2023
Hi *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your Surface replacement issue. Based on your previous case number ********** we found your case is still open and is handled by ***********
Please get in touch with him for further information.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/28/2023

Complaint: 20544795

I am rejecting this response because:
I bought a computer from Microsoft well over a month ago. I still have no computer. My complaint has not been resolved despite sending multiple daily emails about it.

Sincerely,

*******************************
Business Response
Date: 09/29/2023
Hi *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your Surface replacement issue. Based on your previous case number ********** the order was created on 9/22 and arrived 9/28.
Please get in touch with the person who assisted you for further information if required.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 10/02/2023

Complaint: 20544795

I am rejecting this response because:
NO REPLACEMENT HAS BEEN SHIPPED. I paid for a new computer over 6 weeks ago. Microsoft store has not delivered on my purchase in any way shape or form.

Sincerely,

*******************************
Business Response
Date: 10/05/2023
Hi *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau, regarding your Surface replacement issue. Based on your previous case number **********
There is an order in progress for a laptop 3, looks like it was created 09/22 and arrived 09/28. If that was the issue, then it is almost resolved.
Get in touch with ***** if you need anything else.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid total of $520 for two laptops Surface go and surface 3 repairs May 2023. It is now August 2023 and both laptops are not working for the same reason I sent for repairs. Both stop working while in use. After many attempts to get a live representative to assist was asked to send the laptops for repair and pay the same $520. I reached out to an computer repair expert about the incident and was told that this issue is very common due to Microsoft lack to use quality parts. So basically Microsoft should recall and be responsible for repairs. Now, my daughter and I are out of luck unless I pay $520 again for repairs I just paid not even 3 months ago. Also let me add both laptops are primary use is for school/education purposed. School started on Monday 8/28 which was a half day then on 2nd day, Tuesday 8/29 while she was in class her Surface Go just stopped working. As the consumer I know I am being ripped off. I know this is not an isolated issued and has to be affecting everyone who purchased these laptops. This issue brought me a lot of stress. I just can't believe a company that makes millions would treat and not acknowledge their wrong doing instead of mistreating consumers like myself. I want to make it very clear that I am not trying to take advantage or tell any lies. I just want both laptops fixed or replaced so I can put this matter behind me. I also suggested to the representative that Microsoft should stand behind their work and include an warranty once repairs are completed. My laptops should not have the same problems not even 3 months later for me to have to pay for the repairs again. I also told representative that the initial problems were not the fault of user but due to faulty parts. Also would like to mention that I was not provided with a details as to what was fixed or replace. Which makes me feel that is due to Microsoft knows its not user error. Therefore, my payment for repairs should be reimbursed in the first place.
Business Response
Date: 09/06/2023
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Surface repair. We understand your frustration about the current issue and want to make it right, A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep-seated frustration and growing alarm regarding the degradation of user experience in ******************** products, a matter that I feel requires immediate attention. Over the years, I have remained a dedicated user of ********************'s offerings due to their reliability and user-friendly nature. However, recent developments have eroded this trust and left me with significant concerns.In the past, one of the defining factors that set Microsoft products apart was their ease of use. A simple PIN or password was all that was required for seamless access. Unfortunately, this streamlined approach has been replaced by a convoluted and time-consuming process that entails repeated logins and additional steps such as PIN retrieval via email, significantly hampering my efficiency and productivity.Furthermore, the intricate relationship between Microsoft updates and third-party app developers has proven to be an ongoing source of frustration. Regular updates are essential for security and functionality, yet the lack of synchronization between Microsoft's updates and those of app developers often results in broken programs. This lack of cohesion not only disrupts my workflow but raises concerns about the meticulousness of quality assurance procedures.Attempts to address these issues with Microsoft's support channels have only exacerbated the problem. A recent experience attempting to file a complaint via the company's designated channel proved to be exasperating. Multiple updates were required, leading to a sequence of interruptions and disruptions. This not only contradicts the promise of seamless user support but also calls into question the effectiveness of Microsoft's complaint resolution mechanisms.
Business Response
Date: 09/05/2023
Hi ***********************,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft issue. Im here to let you know that Microsoft will consider your complaint.
Sincerely,?
Microsoft Corporation
Initial Complaint
Date:08/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been locked out of my Microsoft account for almost a year. When I purchased the product in June 2022, I'd have issues logging in. I changed my phone number in February 2023, and ever since, I've not been able to sign into my account or use any of the Microsoft products. Yet they still charge me. I was finally able to get elevated to actually speak with customer support, however, after a week, still can't get into my account. The customer service rep has a strong accent, so there is a really bad language barrier when communicating. He just doesn't understand everything I tell him. He calls at the worst times, when I'm at my job and can't take personal calls, when I'm at the gym, and several times as I was leaving to go to work. I tell him to call me at a certain time and he calls way too early or too late. None of the attempted resolutions have gotten me in my account. Due to these issues, I lost an $800 work contract with a client because I could not utilize the software to do the job. I was locked out of it. I do not like that everything is online, and initially I wanted to purchase the software and download it to my computer with a product key. Instead Microsoft only offered the Microsoft 365 online account and having to use apps. I am beyond frustrated with the product and terrible customer service. My case ID is ********. I want a complete refund for all my months of unaccessable service and the ability to download the software I do use and buy as a customer for my small businesses. This Online Cloud Garbage with all these MFA's and verification requirements, coupled with outsourced customer service with language barriers is completely unacceptable. I purchased a product to use it. Instead I lost money and a work contract because of Microsoft's inability to resolve customer issues.
Business Response
Date: 09/04/2023
Dear ************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox purchase issues. We understand your frustration about the current issue and want to make it right. Please follow this link:
****************************************************************************************************************************************************************
to help you get back your account, please feel free to reach us back.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/04/2023

Complaint: 20540299

I am rejecting this response because: It was not for an XBOX, but for Microsoft 365, using the account and online apps. I have not been able to log into my account since I changed my phone number 7 months ago. This is another example of poor receipt of communication and responding with the wrong messages. This has been a constant back and forth with no resolution. I lost income because of failure on Microsoft's side in restoring my account. I have a product I have been paying for for over a year with no access to my own account the majority of the time. They continued to take my money, but give no products or services for my time and expense. This has been a great thorn with horrible customer service and resolution. Once again, this is for the Microsoft 365 account. NOT AN **********************. Could these people be more inept?

Sincerely,

************************
Business Response
Date: 09/13/2023
Dear ************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issues. We apologize for the error on our previous message, to recover the account please follow this link:
****************************************************************************************************************************************************************

to help you get back your account, please feel free to reach us back.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an old computer that I haven't not used since the summer of 2021, and that no longer works so I can't log onto it to stop the Microsoft subscription. I have tried logging into the account I do have to unsubscribe, but that's not the account that the charge is associated with. I no longer have the account information associated with the recurring charge. Microsoft makes it impossible to cancel it without signing in on the account, and I have scoured their page to find a number to call but everything leads back to a request to log in on the account, and they provide no number to call to cancel it. Beyond frustrated that I've been billed $7 per month directly from my checking account for over a year for something I no longer use, and Microsoft makes it impossible to stop the charges.
Business Response
Date: 09/04/2023
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/12/2023
So I got a really unhelpful response from Microsoft telling me to log into my account to cancel it at 2am on September 5. Which is the exact issue being complained about. When I responded to the email saying how unhelpful that response was I got the below email back the next day. I don't understand what they mean by validating the account, if they can cancel it.
Service request **********

Greetings,

Thank you for your reply.

Your subscription for Microsoft 365 Personal has been canceled and no future payments will be processed.

Unfortunately, since we were not able to validate the ownership of the account, a refund cannot be provided.

I understand the frustration that can be involved with this specific issue, and I sincerely empathize with you. However, as no further resolution can be offered, I will move forward with closing this case.

We sincerely apologize for any inconvenience that this may have caused you.
Thank you for your patience and understanding.

Sincerely,

**********
Accounts & Billing Support Advocate
Microsoft Customer Support & Services
Monday Friday 10AM to 7PM EEST
Microsoft Support | Manage Microsoft Devices | Microsoft Account Profile | Microsoft Privacy Statement
Legal Disclaimer: The information contained in this message may be privileged and confidential. It is intended to be read only by the individual or entity to whom it is addressed or by their designee. If the reader of this message is not the intended recipient, you are on notice that any distribution of this message, in any form, is strictly prohibited. If you have received this message in error, please immediately notify the sender and delete or destroy any copy of this message.

EU Customers only: The ******************* provides an online dispute resolution platform, which can be accessed here: **********************************. More information on this is available here: *************************************************************************************;

Report a SCAM: **********************************************************;

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Business Response
Date: 09/29/2023
Dear *******************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate *** has been working with you on this issue. Upon checking, we were able to confirm the case has been closed as our agent informed you, we cannot provide a refund as you didnt validate the account. The process of validation consists of validating the customer is actually the owner of the account in question.Regardless, our agent did turn off the auto-renew feature and cancelled the subscription, so you wont continue getting billed.

We understand this isnt the resolution you had hoped for, but we stand by our advocates resolution as its based on our policies and procedures. Based on this information, we consider this complaint as closed as theres no further assistance we can provide. We wont be answering further concerns regarding this matter.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/29/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has a feature in Windows that forces unwanted application installs on users. Today, TikTok was installed on my computer without any prompting or permission. I only know it happened because I got a pop-up and it started sending me notifications to use the app. It is well known that Microsoft has done this for some time, but it is getting out of hand. If I buy a computer, no software provider should be able to install apps without my permission. Just because I use Windows as my operating system (really, what choice do most people have?) does not allow them to decide what applications are installed on my PC.Furthermore, the average consumer does not have the option to turn this off, so even if you uninstall it, it can just be automatically installed again by Microsoft. The ability to turn this setting off is limited to enterprise and education editions of Windows. All other users have to find instructions for editing the registry to disable it forcibly. Microsoft does not want you to turn off this invasion of our personal digital space. Editing the registry is outside the skill or comfort zone of most users. It is as if Microsoft knows that users do not want this, and most people would turn it off if they could, so they make it difficult. I can reject updates from Microsoft, including security updates and other important things, so why can't I reject unwanted installs of social media applications (and anything else)?
Business Response
Date: 09/04/2023
Dear *****************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/29/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
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I purchased a Minecraft bedrock and Java Deluxe edition on 8/22/2023 on the Minecraft website. I did not receive a key, but just an email to download. It did not even ask what account to apply it to. This game was applied to the wrong account. It was applied to email: ********************* user *************** . It was purchased for CarrotGaming222, email *************************** The account it was applied to already has the Java edition of Minecraft. It was purchased around 10 years ago through Mojang directly. This was before Microsoft owned Minecraft. I was told the system will not let you purchase it again. The system did allow another purchase and the company (Microsoft) says they do not have a record of the previous purchase. I believe this is a system error because the owner changed from Mojang to Microsoft. They apparently did not get this record of purchase. It was so long ago that I do not have the receipt. When I contacted support for assistance I asked to change the game from one user to another. They replied that they could not do that, but I could get a refund within ****************************************************************** and it was denied. It says it has been to long. I just want a game code to apply it to carrotgaming222 account or a refund, so I can purchase it for that account. The website has no phone to contact a person, but will only allow email. The response I am receiving seem like they are generated by a computer and not a person. I am uploading my receipt and the **************** Response email stating I had 14 days to return.
Business Response
Date: 09/05/2023
Hi ***************************,
Thank you for?contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft issue. A senior member from the Microsoft Team will investigate this matter and contact you directly to work toward a?resolution. Your new case number **********.
Sincerely,?
Microsoft Corporation?

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