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Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Microsoft has 93 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Microsoft

      1 Microsoft Way Redmond, WA 98052-8300

    • Microsoft Inc

      1065 La Avenida St Mountain View, CA 94043-1421

    • Microsoft

      10222 Mci Dr N Pinellas Park, FL 33782-6102

    • Microsoft

      4643 S Ulster St Ste 700 Denver, CO 80237-2865

    • Microsoft

      5335 Wisconsin Ave NW Ste 600 Washington, DC 20015-2054

    Customer Complaints Summary

    • 5,695 total complaints in the last 3 years.
    • 2,372 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/09/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is about a defective product. Microsoft Windows has a program called bitlocker that is supposed to protect data on the hard drive. Instead, the program locks you out of your computer if you dont know the bitlocker key.I have a computer only a month old. I did not knowingly activate bitlocker. I know it was though because I made a mistake and put a software program on the computer that was incompatible and lost access to my computer. Now its going to cost a small fortune to send my computer back to ****** to have bitlocker removed. In the earlier versions of windows, I could simply reset my computer when there was a problem.Not anymore. The so-called smart engineers of bitlocker have cost me hours of trying to find the bitlocker key which I did not find. Microsoft is supposed to be better than this.

      Customer Answer

      Date: 05/09/2024

      I finally found the bitlocker key and formatted my drive.  Microsoft could have saved me a lot of trouble if they had not put this unwanted software on my computer.  Home users like me do not need help from Microsoft to keep my files safe.

      Consider my complaint resolved, though I am very upset with Microsoft.

      Business Response

      Date: 05/14/2024

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7041376385.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Microsoft brand computer mouse Within one year of todays date from amazon.ca. 17 days Ago, the scroll on the mouse ceased to function effectively. I went immediately online to file a warranty claim for my mouse that no longer function as intended.Microsoft has not made it nearly impossible To file a warranty claim, but they force you to log in to a Microsoft account to file any warranty claim. This is unacceptable and A huge roadblock to filing a claim.Once I was able to file a claim a representative promptly followed up with hours assisting me. After that initial conversation, I was told that the device was defective and needed Warranty replacement.Communication stopped from Microsoft for 14 days. There is no other method to get in touch with Microsoft. It impossible to understand the status of my claim or get in touch with someone to move it forward.Now that two weeks have passed with my inability to function with a broken mouse in my job, I finally received follow up. The warranty replacement has started to be processed, and I kindly requested that the replacement be overnighted due to the gross delay on Microsoft end and resolving this very simple matter and inability to follow up effectively for 14 days (I opened a separate case, and was replied to quicker to the representative, simply closed the case, did not answer my questions, and did not offer any help to give me resolution). Even apologizing or offering an alternative the representative processed the warranty replacement with 7 to 10 day shipping once processed which has yet to happen.I spent hours being sent on wild goose chases by Microsoft employees who have no care to help leaving me in a position where I am held hostage by the mouse I am using and inability to assist and my ability to do work.Not only am I looking for overnight shipping and a prompt replacement of the defective device, but I am looking for compensation for this gross delay inhibiting my work.

      Business Response

      Date: 05/13/2024

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041319858.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 05/14/2024

       
      Complaint: 21686336

      I am rejecting this response because:
      It is not a response. 

      Sincerely,

      *************************

      Business Response

      Date: 05/16/2024

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request 7041319858,we see that our Tier 3 advocate ****** has been working with you on this issue.Please continue cooperating with our agent so we can reach a resolution.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 05/20/2024

       
      Complaint: 21686336

      I am rejecting this response because: they have not provided a sufficient response.  

      Sincerely,

      *************************

      Business Response

      Date: 05/31/2024

      Dear *************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** has been working with you on this issue. Please continue cooperating with our agent so we can reach a resolution.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 06/03/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************
    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed up for any service with Microsoft or gave my credit card information. Please remove my information from your company database.

      Business Response

      Date: 05/13/2024

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041329765.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email and invoice from this company calling themselves Microsoft office 365. They sent me an invoice# INV848700592970698590178435. They are claiming that I owed them $399 for the Microsoft office program as the free trial had expired.They said they're going to deduct $399 from my account. I never ordered this service. I don't own a computer or laptop. All I have is my cell phone which has internet through ***** mobile. I have no need for their service.They said to call their customer service at *************.I called them and they said that they already took the money out so there's nothing they can do. I check my bank account. Thankfully no money is missing but I am deeply concerned.

      Business Response

      Date: 05/14/2024

      Dear *********************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041377601.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 05/14/2024

       
      Complaint: 21685182

      I am rejecting this response because: their response does nothing to fix x the issue 

      Sincerely,

      *********************************

      Business Response

      Date: 05/16/2024

      Dear *********************************,

      We are grateful for your contact to Microsoft Corporation via the Better Business Bureau regarding your issue. We have reviewed your complaint and recent service request **********, and we see that *****, our Tier 3 advocate, is helping you with this problem. He has also given you detailed information and advice to fix the issue, please follow the directions provided as from Microsoft end, no further steps can be done.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Microsoft on 4/23/24 about a problem with a Xbox Elite Pro Controller that was purchased directly from their website. The controller was having connectivity issues. At that point customer service told us to ship the controller in and it would be serviced, as it was still under warranty until 5/22/24. I packaged the controller appropriately in a box with bubble wrap. On 4/30/24 I was notified that the controller was not being serviced and was not provided a reason why. Multiple phone calls and emails with them did not produce any answers either. They shipped the controller back to me without servicing the product. On 5/6/24 I received the controller back. It was poorly packaged, in a paper bag, and damaged because it was not packaged properly by Microsoft. I then contacted Microsoft again, this being the 7th phone call and third supervisor I would be speaking to, and was told that they would escalate the case and I was to ship the controller back. Was never provided with a shipping and there has been no follow up from the Microsoft company. Emails go unanswered or I am given long winded answers that do not solve the problem. There were shipped a controller in good condition that was just having connectivity issues and I received back a controller that is now damaged and unusable. All I wanted was for them to fix a controller that was still under warranty. Now I would like a replacement since the controller was damaged due to their negligence. I have provided pictures of the package prior to opening it, where you can see holes and the product stickers no out of the bag and pictures of the damage done to the controller because it was not packaged correctly. Ive also included a picture of the receipt

      Business Response

      Date: 05/13/2024

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041319178.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 05/17/2024

       
      Complaint: 21684317

      I am rejecting this response because: I have sent the controller in for a second time on 5/10/24 and the device was revived by the company on 5/13/24 I have provided pictures of the email from Microsoft providing the shipping label and a photo of the confirmed delivery from *** and they are claiming to have not received my device now. Now my controller is lost  and have not heard from the company. Again, delivery confirmation is provided in the picture provided. 


      Sincerely,

      ***********************

      Customer Answer

      Date: 05/20/2024

      Microsoft has had my controller since 5-13-24 and I still have not received any updates and my account still says that the controller has not arrived at their facility. I have attached a picture from *** with confirmed delivery and tracking number. They have also not made any attempt to contact me about this case. They have not offered any resolution.

      Business Response

      Date: 05/31/2024

      Dear ***********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request 7041319178,we see that our Tier 3 advocate ***** had been working with you on this issue. Upon checking, I was able to confirm this case was closed as our agent confirmed the correct information has been provided.

      The tier 3 advocate attempted to make an exception for your issue with the controller, but they did not have the option to do so. We are unable to override this decision,and we cannot modify the resolution they offered you.

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

      Sincerely,

      Microsoft Corporation
    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft is not accepting purchase of software from other vendors as according to them. it was an illegal purchase. I received a better purchase, and same software as theirs.

      Business Response

      Date: 05/13/2024

      Dear ***************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint, we have determined we cannot provide further assistance. We understand this isnt the resolution you had hoped for, but this is based on our policies and procedures.

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

      Sincerely,
      Microsoft Corporation

    • Initial Complaint

      Date:05/08/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft is denying me my access to my xbox live account and the over 500 gb of game play saved on my drive and preventing and denying my rehabilitation for improving cognitive functions and improve my motor skills as i am a disabled woman and playing those games was my therapy . I accessed Microsoft account using my yahoo email of ******************** , and it was a free xbox live account and not a paid one , I tried to download my profile to a second console in the bedroom and the "system" failed to do so and somehow created a different gamer tag and swapped my email address for log in on my original gamer tag. the "system"added a new log in to something different than i had been using and has locked me out of the original account and i have no idea what info its looking for to validate my own account as i fill out every piece of info it asks for on the reinstatement form twice a day for the last 4 weeks and it still rejects it. idk if it changed something else when it created the alternate Hotmail email and since no one at Microsoft except the "system" can access that info i remain blocked out . None of the links , blogs, chats, forums, and other info Microsoft says to try works . It has switched back to 18 year old account info that i dont know or have access to, i can get every other code sent to my yahoo email address except for the ones to reset my password so their "system" has me blocked and doesn't send those codes yet will all the other ones . Its ridiculous to think that their almighty ai "system" is perfect and infallible and to rely on it 100% and take away all control over special situations from the reps at even the higher levels is just very bad business practice . I would like access to my original gamer tag account so i can log into my main console and play my therapy games again or for Microsoft to send me a new console either with 500gb of games loaded or the ability to obtain them at no cost to me.

      Business Response

      Date: 05/16/2024

      Dear ******************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041535973.

      We will monitor your support case through resolution.

      Sincerely,

      Microsoft Corporation

      Customer Answer

      Date: 05/17/2024

      So far so good even though it was a little glitchy getting back on , however i have additional concerns as i still do not fall into the A-typical scenario as i have more than one pc in the home and the ip address is probably different and don't want to risk getting booted off again by logging into a different pc and locked out , if there is a way to avoid a lock down again can it be avoided on your end passably ? once that issue is addressed i will close this complaint .

      Business Response

      Date: 06/28/2024

      Dear ******************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.

      To answer your question, you should be able to sign in on another computer without any issues. However, if you do encounter any problems,please don't hesitate to contact us again and we will assist you promptly.

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

      Sincerely,

      Microsoft Corporation

    • Initial Complaint

      Date:05/08/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been double charged my monthly fee of $16.99 for the last 4 months. I have contacted them and only been told that I am mistaken and there are no charges. The additional $67.86 and $70 in fees they have caused due to over-drafting my account.The duplicate charge transaction *************************************************************************************************************

      Business Response

      Date: 05/13/2024

      Dear ***************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041318501.

      Sincerely,                                                                                           

      Microsoft Corporation

      Customer Answer

      Date: 05/13/2024

       
      Complaint: 21682740

      I am rejecting this response because: They have yet to follow up with me or provide any kind of resolution outside of responding to an email from you and none of mine nor communications from PayPal directly. 

      Sincerely,

      ***************************

      Business Response

      Date: 05/16/2024

      Dear ***************************,

      We understand your frustration on the situation, however we can see that one of our agents is investigating your issue and is working towards a resolution. Please maintain communication with the agent until a solution is reached.

      Sincerely,

      Microsoft Corporation
    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Overview: A brand new Xbox controller was sent to the Xbox service center for repair (faulty buttons) in February of 2023, but it has still not been returned as of 05/07/2024. It is now out of warranty. I have called many times to resolve the issue with the support department, but no action has been taken to remedy this Details:- The controller was originally purchased on December 25, 2022 for $159.98 (pre-tax). A special case for the controller was also purchased for $39.99. The total post-tax was $216.37. - The controller was delivered on 01/11/2023 - The controller was shipped for repair at the Xbox service center on 2/24/23 - The controller was received by the service center on 3/6/2023 - We after that date (not recorded) received three buttons that were originally on the controller, but not the device itself. - The warranty on the device ended on 3/8/24, still not returned - I have called support on 4/30/2024, 3/14/24, 3/4/2024, 2/27/24 to discuss this issue, each time with the promise of reaching back out to resolve, but with no resolution reached.

      Business Response

      Date: 05/13/2024

      Dear *********************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041312581.

      Sincerely,                                                                                           

      Microsoft Corporation
    • Initial Complaint

      Date:05/07/2024

      Type:Delivery Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I call Microsoft at the number listed on their page at ****************************************************************************** which is ************** And all I get is a f****** prerecorded message telling me to visit some link, which is just some unrelated f****** page.How do I get f****** support from this company.

      Business Response

      Date: 05/13/2024

      Dear *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041328543.

      We will monitor your support case through resolution.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 05/14/2024

       
      Complaint: 21679049

      I am rejecting this response because:

      There is no resolution here. Closing now would be the same redirection issue of just sending people in a circle where they are unable to resolve anything because A leads to B leads to C leads to A, e.g. Calling them leads to a web link, which leads to a web page, which tells them to call a phone number, which leads them back to the same web link -- without any way to actually contact any form of support.

      Sincerely,

      *****************************

      Business Response

      Date: 05/15/2024

      Dear *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** has been assigned to your case and has contacted you via email. Please collaborate with our agent towards a resolution.

      We will keep monitoring your case through resolution.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 05/16/2024

       
      Complaint: 21679049

      I am rejecting this response because:

      Awesome, thanks for the update. 

       

      Business Response

      Date: 05/29/2024

      Good afternoon, 

      Please add a couple of days to contact the customer, as I'm awaiting on the T3 agents' response so I can provide an update to the customer. 

      Thanks in advance. 

      Business Response

      Date: 05/31/2024

      Dear *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** has been working with you on this issue. Upon checking, we were able to confirm the case has been closed as our agent has tried to contact you several times and they havent received an answer. Please get back to our agent to get the case reopened and receive further assistance.

      We will keep monitoring your case through resolution.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 06/01/2024

       
      Complaint: 21679049

      I am rejecting this response because nothing has been resolved.

      Sincerely,

      *****************************

      Customer Answer

      Date: 06/01/2024

      Please Verify that someone, and not some *************** has actually read the complaint, and is willing to respond to that complaint.
      Assigning the case to some "Tech Support" who is allegedly going to contact me, and then closing the case without actually ever giving a response, simply put, is not a response.
      The reason it will not resolve this complaint, is because doing the previous course of action has nothing to do with the issue at hand, and shows that the complain was never actually read by the company.

      Business Response

      Date: 06/10/2024

      Dear *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. As we mentioned on our last communication, your service request ********** has been closed due to your unresponsiveness towards our agent ******. Once again, for you to receive further assistance, please reply to one of our agentscommunication emails, so the case gets reopened.

      If the case doesn't get reopened, we will provide a new service request number.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 06/10/2024

       
      Complaint: 21679049

      I am rejecting this response because:

      Refusal to even acknowledge the complain -- does not justify as a resolution.

      Business Response

      Date: 06/18/2024

      Dear *****************************,

      Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request 7041328543,we were able to confirm you have decided to not collaborate with us, so the case will remain closed and no further assistance will be provided as you ignored our instructions. We understand this isnt the resolution you had hoped for,but this is based on our policies and procedures.

      Considering this information, we will be closing this complaint as theres no further action we can take regarding this case. No further concerns will be answered regarding this matter.

      Sincerely,
      Microsoft Corporation

      Customer Answer

      Date: 06/18/2024

       
      Complaint: 21679049

      "we were able to confirm you have decided to not collaborate with us" -- Sounds more like you are projecting.

      I am rejecting this response because:
      Refusal to even acknowledge the complaint -- does not justify as a resolution. 

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