Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,684 total complaints in the last 3 years.
2,360 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been locked out of my business email for 10 days, been on hold for over 15 hours, have a case number and no one is getting back to me or solving the two step authentication issue I DO NOT HAVE THE OLD CELL PHONE ON RECORD TO LOG IN. I have already proven ownership with *******, release my account to me. I am paying for a product and you are stonewalling me.
Business Response
Date: 05/14/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041395088.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/14/2024

Complaint: ********

Please call me regarding ticket number 2405030040006439
The engineer has yet to call me back and I have endless errors and issues on my end.

Sincerely,

*********************
Business Response
Date: 05/28/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request, we see that our Tier 3 advocate has been working with you on this issue. Please continue cooperating with our agent so we can reach a resolution.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:05/10/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When searching my golf course (********************************) using Bing, it has a Nonrelated one-star review for a golf course that is not ours (***********************) show up in our listing. This is doing ongoing harm to our business and needs to be removed from our listing immediately. This situation has gone on for far too long and must be addressed. It is unacceptable for a 1-star review, which pertains to a different business and not ours, to be posted on our listing. This review must be removed from our listing immediately. Thank you for the help in getting this resolved.complaints filed SIR18929010 april 30th 2024 SIR18935619 may 1st 2024 SIR18946834 may 3rd 2024 SIR18984415 may 10th 2024
Customer Answer
Date: 05/15/2024
Despite previous communication indicating the removal of the erroneous listing, when searching for ******* ***************** on Bing, this one-star review for ***********************, an unrelated establishment, is still displayed.
Customer Answer
Date: 05/16/2024
Hello BBB,

Thank you for assisting in resolving this issue. Once you intervened on my behalf, Microsoft took action and corrected our listing.
This matter has been resolved.

Business Response
Date: 05/20/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We understand your concerns and want to assure you that we take them very seriously.
For this specific issue, we have an available source to submit your inquiry directly related to Bing search results. We encourage you to proceed with the following steps as this is the correct and only way to submit a Bing issue. This is a standard process and cannot be bypassed.
If you have noticed any factual errors, misleading information, or other issues on Bing search results that need our attention, please follow these steps:
Visit the Bing homepage or How to report a concern or contact Bing - Microsoft Support
Scroll down and locate the Feedback link at the bottom of the page.
Click on the Feedback link and provide us with details about your concern.
Submit your feedback through our system.
Please note that reporting a concern will not necessarily result in the removal of a URL from search results. However, it helps us identify areas where we can improve.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/21/2024

Complaint: 21693404

Dear Microsoft Corporation,

I am writing to express my dissatisfaction with the response provided by your team regarding the issue I reported. Unfortunately, I must reject your response due to the following reasons:

Firstly, it is disheartening to note that the problem with our listing was resolved only after I reported it to the Better Business Bureau (BBB). Prior to this, I had given Microsoft numerous opportunities to address the issue. Despite filing multiple complaints, I was repeatedly informed that no action would be taken because the search algorithm was responsible for the erroneous information.

The issue in question was a simple matter of deleting incorrect information about an unrelated company that was mistakenly included in our listing. I expected a prompt resolution from a company as reputable as Microsoft. It is disappointing to see loyal customers treated in such a manner.

Moreover, in your response, you emphasize that there is a process for handling such complaints. However, this process is evidently flawed. After almost a month, there was no resolution until the BBB was involved. This delay and the initial lack of action are unacceptable.

I truly expected better from Microsoft and its services. It is a sad day when a company of your stature fails to effectively support its customers.

Sincerely,

*********************
Initial Complaint
Date:05/10/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These are the facts related to this dispute:On March 26, 2024, my computer was updated by Microsoft.I went to my computer the following morning and all my Microsoft applications were missing (Word, Excel, etc.)There was a message from Microsoft indicating that I needed to download a new application.I did try to download the new application because I was in desperate need of a document for work. I used my credit card to download the application.I was never able to launch the application and never opened it on my computer. I tried reaching out to Microsoft and only got recorded messages no live support.As such, I was never able to open the document. The application was never received in a manner that I could use it.I have the entire Microsoft suite of applications through work, but it was not visible after the update from Microsoft.I never used the application. I dont need the application.Im requesting an immediate resolution to this ridiculous matter caused by Microsoft and the fact that they have access to my computer that allows them to make unwanted changes.
Business Response
Date: 05/15/2024
Dear *****************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041447985.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:05/09/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********** are writing to express our dissatisfaction and to file a formal complaint against Microsoft for the poor quality of customer support, which significantly is impacting our small business operations.Date of Initial Contact: Ticket #****************Date opened 5/7/2024, 12:42:49 PM Multiple Calls with Support Representative: Issues occurred over several calls.Nature of the Complaint:1. Inadequate Response Time: After waiting for approximately one and a half days for a callback, the timing of the calls was highly inconvenient (starting at 7 AM without prior agreement on this timing).2. Communication Barriers: The support representative, named Pushup or similar, called from *****, and poor call quality made the communication extremely difficult. There was a notable delay in voice transmission, frequent disconnections, and an echo causing me to hear my own voice, which made the conversation nearly incoherent and impossible.3. Lack of Technical Support for macOS: the representative stated an inability to conduct a remote session after realizing the type of my operating system, which shows a lack of preparation and capability to support diverse client platforms.4. Unfulfilled Promises: The representative promised to call back in 15 minutes to resolve network issues but never called back and until the next day! leaving the issue unresolved.Resolution Sought:Given the serious nature of these issues and their impact on our business, we are seeking:Immediate and direct intervention to resolve the technical issues that we are facing.Compensation for the business time lost due to these unresolved issues.A review and improvement of Microsoft's customer support protocols, especially regarding availability and technical support capabilities for all operating systems.We trust BBB will consider this complaint seriously and help facilitate a fair resolution. Thank you for your attention to this urgent matter.Sincerely,*****
Business Response
Date: 05/15/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7041448416.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/15/2024

Dear Better Business Bureau:

We truly appreciate your help in the business in reference to complaint ID ********, the problem has been resolved.

Many thanks,

***********************
Initial Complaint
Date:05/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft is selling "backwards compatible" XBox 360 titles. These titles do not function on the new Series X generation of XBox consoles. A request for refund for non-functioning titles has been rejected three times because they artificially limit the number of refund requests annually. Requests to either fix the emulation problems or honor the refund requests, which otherwise meet all requirements for a refund, go either unanswered or answered by a bot with a canned refusal -- attempts to reach a higher level of support have failed.
Business Response
Date: 05/14/2024
Dear *************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041389615.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/09/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested a Microsoft Teams account for my home computer in October 2023. Microsoft charged a $4 monthly fee. I wanted to cancel this subscription after the first month because I began working outside the home but despite many attempts at phone calls, chats and endless hold times and being stuck in a loop of Microsoft staff, transfers, inabilities to connect or speak to a live human who could assist, my attempts were unsuccessful.Upon a ****** search, I am not alone. Microsoft's intentional actions of all items mentioned above keep many in the same cycle of aggravation and frustration, and I'm sure there are many who just don't try or give up trying to cancel these services.Although $4 monthly is not a lot of money, it is absurd that there is no way to cancel when you are not using them. Shame on this conglomerate corporation!
Business Response
Date: 05/15/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041446482.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/15/2024

Complaint: 21688040

I am rejecting this response because: The Microsoft business has not yet refunded the money, provided an explanation of services provided and they have not cancelled this subscription. Please do not close out this case until this is resolved.

Sincerely,

*********************
Business Response
Date: 05/28/2024
Dear *********************,

Thank you for contacting Microsoft via the Better Business Bureau,we have investigated your case and see that you have been refunded the subscription, these can take up to 30 days depending on your financial institutions.

Sincerely,

Microsoft Corporation.
Customer Answer
Date: 05/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:05/09/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft has been the computer programming software for most of the personal computers systems that we have had in my family. It's ubiquitous throughout the technology world there's works and word and word perfect we use for papers and and to communicate since *** IM. I know C plus plus and some html it's just cut and paste now. It's a structural arguments to perform or run tasks in a specific order and then the ability to run many programs and prioritize those.
Business Response
Date: 05/13/2024
Dear ***************************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7041320474.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:05/09/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My complaint is about a defective product. Microsoft Windows has a program called bitlocker that is supposed to protect data on the hard drive. Instead, the program locks you out of your computer if you dont know the bitlocker key.I have a computer only a month old. I did not knowingly activate bitlocker. I know it was though because I made a mistake and put a software program on the computer that was incompatible and lost access to my computer. Now its going to cost a small fortune to send my computer back to ****** to have bitlocker removed. In the earlier versions of windows, I could simply reset my computer when there was a problem.Not anymore. The so-called smart engineers of bitlocker have cost me hours of trying to find the bitlocker key which I did not find. Microsoft is supposed to be better than this.
Customer Answer
Date: 05/09/2024
I finally found the bitlocker key and formatted my drive. Microsoft could have saved me a lot of trouble if they had not put this unwanted software on my computer. Home users like me do not need help from Microsoft to keep my files safe.
Consider my complaint resolved, though I am very upset with Microsoft.
Business Response
Date: 05/14/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7041376385.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Microsoft brand computer mouse Within one year of todays date from amazon.ca. 17 days Ago, the scroll on the mouse ceased to function effectively. I went immediately online to file a warranty claim for my mouse that no longer function as intended.Microsoft has not made it nearly impossible To file a warranty claim, but they force you to log in to a Microsoft account to file any warranty claim. This is unacceptable and A huge roadblock to filing a claim.Once I was able to file a claim a representative promptly followed up with hours assisting me. After that initial conversation, I was told that the device was defective and needed Warranty replacement.Communication stopped from Microsoft for 14 days. There is no other method to get in touch with Microsoft. It impossible to understand the status of my claim or get in touch with someone to move it forward.Now that two weeks have passed with my inability to function with a broken mouse in my job, I finally received follow up. The warranty replacement has started to be processed, and I kindly requested that the replacement be overnighted due to the gross delay on Microsoft end and resolving this very simple matter and inability to follow up effectively for 14 days (I opened a separate case, and was replied to quicker to the representative, simply closed the case, did not answer my questions, and did not offer any help to give me resolution). Even apologizing or offering an alternative the representative processed the warranty replacement with 7 to 10 day shipping once processed which has yet to happen.I spent hours being sent on wild goose chases by Microsoft employees who have no care to help leaving me in a position where I am held hostage by the mouse I am using and inability to assist and my ability to do work.Not only am I looking for overnight shipping and a prompt replacement of the defective device, but I am looking for compensation for this gross delay inhibiting my work.
Business Response
Date: 05/13/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041319858.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/14/2024

Complaint: 21686336

I am rejecting this response because:
It is not a response.

Sincerely,

*************************
Business Response
Date: 05/16/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request 7041319858,we see that our Tier 3 advocate ****** has been working with you on this issue.Please continue cooperating with our agent so we can reach a resolution.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/20/2024

Complaint: 21686336

I am rejecting this response because: they have not provided a sufficient response.

Sincerely,

*************************
Business Response
Date: 05/31/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ****** has been working with you on this issue. Please continue cooperating with our agent so we can reach a resolution.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:05/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never signed up for any service with Microsoft or gave my credit card information. Please remove my information from your company database.
Business Response
Date: 05/13/2024
Dear ***********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041329765.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation

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