Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,695 total complaints in the last 3 years.
2,371 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought my son an Xbox for Christmas worked great for a few weeks then stopped connecting to Wifi so switched to hard wire the console worked then it stopped working all together. I tried to send the console in at 1 point and never got a shipping label. Reached out shortly after had to make a new repair order sent the console in and they were supposed to repair it. got it back from them today 5/7/24 turned it on tried to connect to the internet and STILL WONT connect. Called them and they want me to send the console BACK again. I either want my money back or a new Console this is RIDICILIOUS will be adding reviews where i can to warn others about this
Business Response
Date: 05/13/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041314800.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/13/2024

Complaint: 21678971

I am rejecting this response because:
Someone needs to contact me via phone ************
The microsoft email is *************************** the last case/repair is what this complaint is about.

Sincerely,

*******************************
Business Response
Date: 05/16/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Please continue cooperating with our agent to move forward with the resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/16/2024

Complaint: 21678971

I am rejecting this response because: okay will I'm not accept a response until I get and actual resolution ************ call

Sincerely,

*******************************
Business Response
Date: 05/28/2024
Dear *******************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.
We wanted to provide a response regarding the issue with your device. Our agent, *****, has thoroughly reviewed the situation, and we remain committed to resolving it promptly.
Based on our standard procedures, we have two primary resolution options:
Device Inspection and Repair: We recommend sending the device to our service center for a thorough inspection. Our technicians will assess the issue and perform necessary repairs to ensure the device functions optimally. Once the repairs are complete, we will return the device to you.
Device Replacement: Alternatively, if the issue cannot be resolved through repair, we can proceed with a replacement. In this case, we will provide you with a new device of the same model or a comparable one.
Please note that we do not offer any additional options beyond these two. Our goal is to ensure your satisfaction and resolve the issue efficiently.
If you agree with either of the above options, please visit our official web page for further assistance and as mentioned above, all possible options have been analyzed and for this case the repair/replacement, according on what the technicians conclude, will be all the options to resolve this matter.
Thank you for choosing Microsoft, and we appreciate your patience during this process.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/28/2024

Complaint: 21678971

I am rejecting this response because: Well then replacement needs to be sent you already failed to/lied about repairs because the xbox still won't connect.

Sincerely,

*******************************
Initial Complaint
Date:05/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am an Xbox ultimate game pass subscriber. I created Microsoft account for ********************** live, my email address I used to sign up was hacked I changed it to my new email address and now I can not log in to the live account or ********************** game pass. All the techs that I spoke with at Microsoft refuse to help me or hang up on me. I just want to be able to utilize the service I pay for once a month.
Business Response
Date: 05/13/2024
Dear *********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041329245.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are subscribed to Microsoft 365 Family plan and we've had our e-mail account for more than 20 years.Recently our e-mail address was compromised and Microsoft has locked it (five days ago). I followed all the instructions provided on their website in order to unlock it (filled out forms online, and then filled out more forms they subsequently requested), but after that we heard NOTHING from Microsoft. Microsoft 365 Family plan allegedly comes with the Tech Support (live chat and such), but to get it one needs to login to an existing account which I can't do since it's locked! Tried to call them, but their automated system directs me to the online route which I have already tried without any progress.Over the years we've collected a lot of documentation and contacts of people and organizations in that e-mail account, and now we simply can't access it. Microsoft is not closing the account and is not reinstating it, they simply don't communicate with us. This is one of the worst experiences we've had with any company.
Business Response
Date: 05/13/2024
Dear *****************************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request 7040960846,we see that our Tier 3 advocate ****** has been working with you on this issue.Please continue cooperating with our agent so we can reach a resolution.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However, Im totally dissatisfied with the way the issue was handled by Microsoft. Communications from them were infrequent, messaging - very confusing, I was asked to complete same forms over and over again without any progress and so on.
It took Microsoft 11 days(!) to resolve the issue

Sincerely,

*****************************************
Initial Complaint
Date:05/07/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have emails ************************** and ********************* and both of these emails have not been working properly. Please refund the charges on my credit card account.
Business Response
Date: 05/14/2024
Dear **********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7041375283.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/14/2024

Complaint: 21677397

I am rejecting this response because:
In addition to this, please process a refund as well. Thanks.

Sincerely,

**********************
Business Response
Date: 05/16/2024
Dear **********************,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau about your issue. We have looked into your complaint and recent service request **********, and we see that our Tier 3 advocate ********* has been helping you, please keep working with our agent to resolve this matter.
Best regards,
Microsoft Corporation
Customer Answer
Date: 05/17/2024

Complaint: 21677397

I am rejecting this response because:

im working with the agent but would like to get a refund. Please advise on the refund. Thanks
Sincerely,

**********************
Business Response
Date: 05/30/2024
Dear **********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request, we see that our Tier 3 advocate referred you to M365 Business Support, please address all aspects of issue, including the refund to the M365 Business Support channel to get the matter fully resolved.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/30/2024

Complaint: 21677397

I am rejecting this response because:
The refund was not given and the item was not resolved. Please advise when you can give me the refund. Thanks
Sincerely,

**********************
Business Response
Date: 06/05/2024
Dear **********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please address all aspects of issue, including the refund, to the M365 Business Support channel to get the matter fully resolved. If no resolution has been provided, please proceed again to open a M365 Business Support ticket.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/05/2024

Complaint: 21677397

I am rejecting this response because:
I opened a ticket but would like this resolved properly.
Sincerely,

**********************
Business Response
Date: 06/10/2024
Dear **********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Since you have opened a Ticket on M365 Business Support channel, please wait for their resolution as that one is the correct channel to get the matter fully resolved.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/10/2024

Complaint: 21677397

I am rejecting this response because:
Please keep this case open

Sincerely,

**********************
Business Response
Date: 06/17/2024
Dear **********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We hope the Ticket on M365 Business Support channel was helpful, we remain attentive to any concern.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/17/2024

Complaint: 21677397

I am rejecting this response because:

They did not solve my problem and process the refund, please advise.
Sincerely,

**********************
Business Response
Date: 06/27/2024
Dear **********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We hope the Ticket on M365 Business Support channel was helpful, we remain attentive to any concern.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 06/27/2024

Complaint: 21677397

I am rejecting this response because:

RE: [EXTERNAL] RE: billing inquiries - TrackingID#****************
A refund was not provided and customer service has not responded appropriately.
Sincerely,

**********************
Business Response
Date: 07/03/2024
Dear **********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please address all aspects of issue, including the refund, to the M365 Business Support channel to get the matter fully resolved. If no resolution has been provided, please proceed again to open a M365 Business Support ticket since this is our proper channel to be assisted.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/03/2024

Complaint: 21677397

I am rejecting this response because:
I already spoke to them to get it resolved and forwarded it to the manager. No luck. Please contact them and help resolve this issue. Unacceptable way of resolving everything.
Sincerely,

**********************
Business Response
Date: 07/12/2024
Dear **********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Please continue working with our business team regarding both of your request, if you get no response, feel free to open a new ticket, below a I share the multiple options we have:
Go to *******************************************************, sign in with your Business Assist email account, type your question and select Get help.
Send an email with your issue to: ************************************************.
Chat with an expert.
Call ************.
Select "Business", then select "Microsoft 365" and call **************
Sincerely,
Microsoft Corporation
Customer Answer
Date: 07/12/2024

Complaint: 21677397

I am rejecting this response because:

they are not willing to work with me at all and I cant keep opening a new ticket. Please have them resolve this issue.
Sincerely,

**********************
Business Response
Date: 07/18/2024
Dear **********************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Be informed, that the appropriate channels to get this matter solved are the ones already shared, since this is a business concern, no other departments can help, and the customer is the one who needs to create the ticket since will require a sign in action with your Microsoft account.
Please visit: Get support - Microsoft 365 admin | Microsoft Learn or learn how to get online or phone support for your Microsoft 365 for business subscription. You must be an admin for a business subscription to get support.

Phone number:
**************
Billing support hours:
English: Monday through Friday, 9 AM-5 PM
Technical support hours:
English: 24 hours a day, 7 days a week
Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/07/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear better business bureau I'm reaching out to bbb today because ************** having problem issues with Microsoft locking me outta my email account I had create on my personal behalf for school work related consumer has been trying to reach Microsoft by telephone but Microsoft does not offer technical assistance telephone support to the public they only offer chat assistance support though by using there official website page Microsoft consumer has not been able to log into her Microsoft email about for about 3 days Microsoft customer consumer been trying to ******************** corporate office on yesterday but not able to reach them directly after Microsoft consumer customer verification her personal information including name date of birth telephone number mailing address they lock me outta my account now the ******************** account user not able to access her email by using Microsoft login support page
Business Response
Date: 05/13/2024
Dear *********************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041311654.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/13/2024

Complaint: 21677124

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
Date:05/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are 3 separate orders in the snips attached. I originally requested a refund on the one that's by itself. They denied it because you are only allowed so many refund per year and I had previously requested one. The content purchased on all of these does not work with the game. The content is useless to me. They can check my history over the 20 years I've had an Xbox account and Flight Simulator is the only game I've ever requested a refund this year for because they don't seem to screen the third party content to make sure it's compatible with their game. I'd like them to refund these purchases as they do not work and I won't be buying anymore content for this particular game. I also can't find anywhere publicly where it says their policies on how many refunds are available per year or I wouldn't have bought this content taking a chance it might not work. They are not standing behind the content they allow third parties to sell on their platform.
Customer Answer
Date: 05/07/2024
I should have added to this that in both cases I asked for a refund immediately within 30 minutes of purchasing the content as soon as I discovered it did not work. I did try deleting and reinstalling as well as restarting my console and nothing worked. So I immediately asked for a refund rather than waiting so this should also support my claim that the content does not work. Sorry I forgot to add this information.
Business Response
Date: 05/13/2024
Dear ***************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly to work toward a resolution. Your new case number is 7041309364.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/14/2024

Complaint: 21675544

I am rejecting this response because: I need to know when they will be reaching out to me. Their response is very vague and doesn't seem like they are actually going to do anything to provide me a refund. I have already tried to uninstall/reinstall the content and restarted the game and console and nothing works. The content is just bad and they need to provide a refund. I let the first one just slide and thought I'd let it go when they denied the refund but since the second purchase also does not work it's not right for them to take someone's money and provide content that does not work. Also so far I have not even received an initial email from Microsoft so I don't believe they are trying to help.

Sincerely,

***************************
Business Response
Date: 05/16/2024
Dear ***************************,

We understand your frustration on the situation, however we can see that one of our agents is investigating your issue and is working towards a resolution. Please maintain communication with the agent until a solution is reached.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 05/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Customer Answer
Date: 05/16/2024
Once I agreed to close the BBB case Microsoft emailed me to let me know they couldn't offer a refund and sent me to a generic site to troubleshoot which Ive already done. Had I known they would just write this off and offer me no resolution I wouldn't have accepted their response. Can the case be reopened or do I need to create a new one?
Business Response
Date: 06/27/2024
Dear ***************************,

You can reply to the last email and the case will be reopened, in the case that this does not happen, feel free to reach us back or open a new case on your own. We appreciate your patience.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 06/27/2024

Complaint: 21675544

I am rejecting this response because: I will accept their response once this is actually resolved the last time I accepted their response they stopped attempting to help me.

Sincerely,

***************************
Business Response
Date: 07/04/2024
Dear ***************************,

Unfortunately our agent is not able to assist you with technical issues inside the game, Microsoft Flight simulator, however in compensation to the bad experience you had with the game and the loss of time, they have added $50 credit to your account, ********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 07/04/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased Minecraft Java Edition on Tuesday July 30th 2019. I have recently tried to log on to my account to notice that it has been erased, along all other Mojang Accounts. I no longer have access to the game that I have purchased and therefore request a refund or a copy of the new, playable version of the game.
Business Response
Date: 05/13/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our technical support to investigate this matter and work with you directly toward a resolution. Your new case number is 7041318299.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/30/2022 I ordered from Microsoft the following:Order Number ********** Surface Laptop 5 Package Includes Surface Laptop 5 - 13.5", Sandstone (Metal), 12th Gen ***** Core i7, 16GB RAM, 512GB SSD $1,529.99 Microsoft Complete for Surface Laptop - 2 year $149.00 In total I paid $1999.73 with taxes.- I have been trying to reach Technical Support because the laptop has a cracked screen due to accidental fall which as part of the Microsoft Complete 2 year included should be repaired. First, I did it online through the Microsoft Account following all the instructions but through this process Microsoft wants to charge me $380 because for some reason it doesn't recognize that my ************* is still in the 2 years warranty. I tried to call Technical Support but an automated system just gives me the same instructions and there is no human that answers that line. I did an online chat with a conversation number **********. also unsuccessful. I tried to contact the only Microsoft Store near me which is in ********. I went through all the options. There are no employees answering that phone, not even the sales department.
Business Response
Date: 05/13/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041328324.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/21/2024

Complaint: 21674330

I am rejecting this response because:
The solution proposed by the business is not one that aligns with the standards we had originally expected when paying for the guarantee of the device. While they are offering to repair it, they are not sure whether or not that will be possible and if not will send us a refurbished device, a solution that we are not very satisfied with.
However, we are still in negotiations with them in hopes of coming to a more adequate solution.

Sincerely,

***************************
Business Response
Date: 05/30/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. After reviewing your complaint and recent service request **********, we see that our Tier 3 advocate ***** has been working with you on this issue. Upon checking,we were able to confirm the case remains open and being worked on. Please keep collaborating with our agent towards a resolution.

We will keep monitoring your case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled a subscription with Microsoft or at least i thought i had. however they have a very sneaky policy and another location and separate account i was unaware of where you have to cancel "Auto renew" in order to use any microsoft programs i have to buy them, i do not have them because I cancled them but they are still charging me for a service i can not access/use. this is fraud. it is flat out stealing. I would like to see microsoft stop using this policy as it is unethical. they do this on purpose to steal your money and have been pulling $8.82 out of my account since **********, 2023. here are my invoice numbers all for the amount of 8.82. for a total of $61.74.10/31 - G030941601 12/5 -G033284359 1/7 - G036122951 2/6 - G037760210 3/5 - G040250438 4/6 - G042464488 4/1 - G046392798
Business Response
Date: 05/13/2024
Dear ***************************,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is 7041313176.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 05/13/2024

Complaint: 21673948

I am rejecting this response because: I feel that Microsoft is using this as yet another tactic to delay from what they actually need to do to ensure they provide me with quality service and will continue to steal money from my account. I would like a full refund from this current bill period May 2024 through the time I canceled the account and have been paying for a service I can no longer access and use. November 2023. I would also like Microsoft stop using the sneaky tactic of auto renewal )which I did not turn on so of course I did not turn off) as a way to steal from people who think they have broken ties with them.

Sincerely,

***************************
Business Response
Date: 05/16/2024
Dear ***************************,
We are grateful for your contact to Microsoft Corporation via the Better Business Bureau regarding your issue. We have reviewed your complaint and recent service request **********, and we see that our Tier 3 advocate ***** has been assisting you, please continue working with our agent to get this matter solved.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried to contact Microsoft in many ways but cannot find a phone number. I've been charged multiple years for a subscription to Office that I cannot use as I no longer have my Microsoft login information. I have moved 4 times and no longer have the same phone numbers for verification. I have tried multiple times to retrieve my password but, due to many moves and changes, I cannot answer enough questions correctly to get access. I don't want access to my old Microsoft account. I simply want them to stop charging me for a service that I haven't used in years. There seems to be no way to communicate with them without logging in.
Business Response
Date: 05/10/2024
Dear *************************,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. Im going to provide you a specific link you can use to cancel your subscription and also the Microsoft Phone number.

Link: *********************************************************************************************************************************************************************

Phone number: ****************

Sincerely,

Microsoft Corporation

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Microsoft is NOT a BBB Accredited Business.