Business Profile

Computer Software Developers

Microsoft

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,650 total complaints in the last 3 years.
2,328 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/07/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June 10th, 2025-August 7, 2025 My computer and leased server were hacked and I no longer have access to the email associated with my Microsoft Account. ******************** refuses to cancel my subscription because I no longer have access to the email through no faut of my ********* addresses should never be used for account user ID.
Business Response
Date: 08/13/2025
Dear ***** ***,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your subscription cancellation request.
Upon reviewing the account associated with the email address ******************** we have confirmed that the Microsoft 365 Personal subscription has already been successfully canceled.
If you have any further questions or require additional assistance, please feel free to reach out.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. That appears correct and my credit card company has credited the account. So I believe we are now good.

Sincerely,

***** ***
Initial Complaint
Date:08/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON JULY 2ND , 2025 EYE PURCHASED ********* MVP BUNDLE ( WHICH INCLUDES BOTH MADDEN 26 & COLLEGE FOOTBALL26 ) FOR EARLY 7 DAY ACCESS . EYE HAVE SUCCESSFULLY DOWNLOADED & PLAYED COLLEGE FOOTBALL 26 PER RELEASE DATE BUT AS FOR MADDEN 26 WAS EARLY RELEASE DATE IS TODAY at 11AM & THE GAME SAYS EYE DO NOT OWN IT & JUST SHOWS ADD ONS SAYING THE GAME IS SOLD SEPARATE .
Business Response
Date: 08/13/2025
Hi ******* ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue you're experiencing with the ** SPORTS MVP Bundle.

We understand that you purchased the bundle on July 2, 2025, which includes ********** 26 and College Football 26, with 7-day early access. While you've successfully accessed College Football 26, Madden *** 26 is showing as not owned and only displays add-ons, even though the early access release was scheduled for today at 11AM.

This is a known issue affecting some Xbox users, and were here to help you resolve it. Please try the following steps:

Troubleshooting Steps

Restart Your Console

Hold the Xbox power button for 1015 seconds until it shuts down.
Wait a few seconds, then turn it back on.
This can help refresh your game library and sync your purchases.

Use EA Play Trial (If Available)

If you have EA Play, download the 10-hour trial of ********** 26.
This often triggers the system to recognize the full game as owned.

Install via Xbox Mobile App

Open the Xbox app on your phone.
Search for EA Sports ********** 26 and select the correct edition.
Tap Install to Console to push the game directly to your device.

Contact EA Support

If the issue persists, please reach out to EA Support or file a bug report via the Xbox Insider app.

We appreciate your patience and are confident one of these steps will help you access ********** 26 as intended. If you need further assistance, feel free to contact EA Customer Support Number: ************** or Live Chat Support
Visit the EA Help website ***********************
Click Contact Us
Log in with your EA Account
Choose your game (e.g., ********** 26)
Select the issue type (e.g., Missing Content or Game Not Recognized)
Choose Chat to speak with an EA Advisor (available 24/7)

Best regards,

Microsoft Corporation
Customer Answer
Date: 08/16/2025

Complaint: 23715267

I am rejecting this response because:

Sincerely,

******* ********
Customer Answer
Date: 08/22/2025
AMEND CONTRACT
Initial Complaint
Date:08/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My card was charged for unauthorized payment
Business Response
Date: 08/12/2025
Dear ****** ******.

Thank you for reaching out regarding an unexpected charge on your account. We understand how concerning this can be and want to help you resolve it quickly.

To investigate the charge, please follow these steps using Microsofts official billing support tool:

Visit the Billing Investigation Page
Go to: *********************************************************************************************************************************************************************

Review the Charge Details
The page will guide you through identifying the source of the chargewhether its related to a Microsoft subscription, a one-time purchase, or a third-party app.

Sign In to Your Microsoft Account
Youll be prompted to sign in to view your billing history and subscriptions. This helps confirm whether the charge is linked to your account.

Submit a Support Request
If the charge remains unclear after reviewing your billing history, you can submit a support request directly from the page for further investigation.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/13/2025

Complaint: 23714625

I am rejecting this response because:

Sincerely,

****** ******
Initial Complaint
Date:08/07/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I play on Xbox, and I was just perm-banned for playing Battlefield 6, and I didn't break any rules. I only play pretty much one game, and that are Arma Reforger and i just started playing Battlefield 6 today finished two games and my xbox account got perm- banned can you please help me get unbanned ive got alot of money on this account
Business Response
Date: 08/12/2025
Dear **** ******,

Thank you for reaching out. We understand how frustrating it is to face a permanent ban, especially after investing in your Xbox account and games like Battlefield 6 and Arma Reforger.

To appeal this ban, please follow these steps:

Xbox Enforcement Case Review
Visit ****************************************************************************************************************** and sign in with your banned account. If eligible, you can submit a case review explaining your situation.

Activision Ban Appeal

If the ban was triggered by Battlefield 6, you may also need to appeal through ********** at *****************************************. Provide your gamertag, date of ban, and a clear explanation.

Please note that enforcement decisions are handled by dedicated teams and may take several days to review. We recommend submitting only one appeal per platform and waiting for a response.

Let us know if you need help gathering information for your appeal or if you have any other questions.

Sincerely,

Microsoft Support Team
Initial Complaint
Date:08/07/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Xbox account (Gamertag: ****** was permanently suspended on August 5, 2025. The enforcement history gives no reason, no details, and no option to appeal. It just says "under review" and "no details are available at this time." I contacted support, but they only redirect me back to the same blank page. They also then completely cleared my enforcement page and then locked the ability to screenshot the page afterwards and it gives me a message that says "Sceenshots are blocked for security reasons" but allowed me to screenshot it before they had cleared my enforcement page.Ive spent years building up my account and paid for games and subscriptions. I believe this suspension was either an error or false flag, and Im simply asking for a full explanation and a fair review.Microsoft has denied me the ability to defend myself or even understand what I allegedly did wrong.
Business Response
Date: 08/13/2025
Dear H Q,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 09/25/2025
Quill Hikari
Initial Complaint
Date:08/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son was mass reported by a grown man and his friends. My son is 15, he's had his xbox account for years and we have put so much money into it. Some skins are worth $500. The grown man harassed my child on game and on tiktok, he finally won by getting his account permanently banned. My son didn't receive any warnings and no reason for the ban. I attached a few screenshots from the grown man's tiktok.Microsoft/xbox has not listed a reason and the we have no access to the account. My son's email is ********************* and his xbox name was Psyrigs
Business Response
Date: 08/13/2025

Thank you for reaching out to learn more about this accounts suspension.

This account was suspended for engaging in the manipulation of Xbox services. This activity can include, but is not limited to:

Using unauthorized software to make changes to your account, game saves, or interact with Xbox services in an unauthorized way
Unlocking achievements, prestige level, in-game ranks, or other content the account did not earn
Manipulating the followers or other data related to friends and followers through unauthorized software or unauthorized interactions with Xbox services
Manipulation of game clips and screenshots through unauthorized software or unauthorized interactions with Xbox services
Interfering with or manipulating the network traffic of your devices or the devices of others

Cheating and/or tampering with accounts and devices disrupts the game for other players and diminishes their hard work and dedication. Xbox Live should be fun and safe for everyone. To ensure that players continue to have a positive experience, we cannot allow these kinds of violations on the service.

For additional information about how to participate on Xbox Live in a safe and productive way,please visit our Stay Safe page (**********************************************************************************************************), the Microsoft Services Agreement (**************************************************************), and Community Standards for Xbox (**********************************************************************).

Going forward,please keep in mind that especially bad or repeated violations of Microsofts Community Standards for Xbox may lead to additional action, including permanent account suspensions or device bans.

Sincerely,

Microsoft corporation
Initial Complaint
Date:08/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Xbox account wokej, was permanently suspended from Xbox enforcement team on 08/01/2025 and I feel as I did not do whatever the reason I was suspended for because it will not tell me the reason my account wokej was suspended for! I did file for an appeal but it was denied!!!
Business Response
Date: 08/12/2025
Dear ********* ******.

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox suspension. After reviewing your complaint we notice this matter only can be resolve by the Xbox enforcement team, due that I proceed to contact the Enforcement team and they provide us the following information:

This account was suspended for engaging in the manipulation of Xbox services. This activity can include, but is not limited to:

Using unauthorized software to make changes to your account, game saves, or interact with Xbox services in an unauthorized

Unlocking achievements, prestige level, in-game ranks, or other content the account did not earn

Manipulating the followers or other data related to friends and followers through unauthorized software or unauthorized interactions with Xbox services

Manipulation of game clips and screenshots through unauthorized software or unauthorized interactions with Xbox services

Interfering with or manipulating the network traffic of your devices or the devices of others

Cheating and/or tampering with accounts and devices disrupts the game for other players and diminishes their hard work and dedication. Xbox Live should be fun and safe for everyone. To ensure that players continue to have a positive experience, we cannot allow these kinds of violations on the service.
For additional information about how to participate on Xbox Live in a safe and productive way, please visit our Stay Safe page (**********************************************************************************************************), the Microsoft Services Agreement (**************************************************************), and Community Standards for Xbox (**********************************************************************).

This enforcement has been reviewed and determined to be accurate, as such the suspension will be upheld.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 5, 2025, my Xbox account was permanently suspended without any explanation. I received an email stating I violated Community Standards, but it provided no details or evidence.I believe this was a false ban I had joined a party where someone may have been using unauthorized mod tools. I did not engage in or initiate any violations. I have never used cheats, mods, or done anything that would justify a permanent suspension.I submitted a case review through Xboxs Enforcement website, but I received no response. Ive spent years and hundreds of dollars building this account and feel I am being unfairly punished for something I did not do.I have followed all official channels and support steps but have only received vague, automated replies. I am asking Microsoft to conduct a real investigation and restore access to my account.
Business Response
Date: 08/12/2025
Dear ****** *********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was banned for saying Hi to my sister. Shes 7 and I'm in the Military and this is how we communicate; there was no reasons given and I cannot appeal. This AI system does not work, really what I want is for Microsoft to basically disappear but in the meantime i want my account unbanned. ******************** should have humans review each ban before its enforced but their too greedy to hire, the yd rather just s**** over their loyal customers.Please unban my account
Business Response
Date: 08/12/2025
Dear ****** ********

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ***** **********. This complaint concerns Microsoft Xbox support regarding Case #**********.In July 2025, I submitted a repair request through Microsoft Complete for my Xbox Series X, which was approved with a $0 repair fee. I paid $49 for warranty coverage and selected expedited shipping. Despite this, my Xbox was not returned on time. *** tracking showed repeated delays and gaps in updates, yet Microsoft provided no proactive communication.When I contacted Microsoft support, I was transferred multiple times, placed on long holds (30+ minutes), and given conflicting information. A callback I requested resulted in no agent speaking to me I believe this may have been a tactic to mark my case as resolved without addressing the issue.I asked for chat transcripts (which had been shared in the past), but was told Id need to request them through Microsofts privacy portal, causing further delay. On August 5, 2025, I spoke with a supervisor named *******. He refused to provide any information on what steps would be taken internally to address the poor service, calling it private.I asked for compensation. ******* offered only 2 months of Game Pass and stated it was non-negotiable. I reluctantly accepted while clearly stating I was not ************ filing this complaint to seek accountability for the dismissive, inconsistent, and unprofessional handling of my support case.
Business Response
Date: 08/12/2025
Dear ***** **********,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your recent repair request under Microsoft Complete for your Xbox Series X.
We sincerely apologize for the inconvenience you encountered throughout this process, including the shipping delays, lack of proactive communication, and the challenges faced during your interactions with our support team. We understand how frustrating this must have been and appreciate your patience.
Weve reviewed your case thoroughly. While expedited shipping was selected, delivery timelines can occasionally be impacted by external factors beyond our control.We also confirmed that the 2-month Game Pass compensation has been successfully applied to your account.
At this time, we are unable to offer any additional compensation. We truly regret that your experience did not meet expectations and want to assure you that your feedback has been noted and will be used to improve our service.
If you have any further questions or need assistance, please dont hesitate to reach out.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/18/2025

Complaint: 23711624
I reject Microsofts response because it fails to provide meaningful accountability, transparency, or a proper resolution.

Microsofts response cites external factors beyond our control as the cause of the delays, yet this does not reflect the facts of my case. My Xbox was held by Microsoft for an unreasonable period of time before being handed off to the carrier. This was a Microsoft logistics failure, not a ***** problem.
Microsoft states that they reviewed my case thoroughly, but their response does not provide any findings from that investigation. A blanket apology without explanation is not acceptable.

Key Issues Ignored in Microsofts Response:

Breakdown of ***************** I purchased Microsoft Complete, which guarantees expedited service. The process I experienced fell well below that standard, with unreasonable delays and no proactive communication.
Contradictory and Dismissive Support I was repeatedly given inaccurate or conflicting information, and escalation was refused even when I explicitly requested it.
Inappropriate Conduct by Support Staff I received a call from a support agent named ****, whose comments during the call were highly unprofessional and inappropriate. Instead of addressing my concerns, his behavior worsened the experience and undermined trust in Microsofts support process. This matter should have been addressed in Microsofts investigation but was ignored in their BBB response.

What I Am Requesting:
I am not asking only for compensation I am asking for accountability. Microsofts BBB response must include the outcome of their internal investigation and address the following:

The actual timeline of my device while it was delayed in Microsofts possession.
The reasons the expedited process under Microsoft Complete broke down.
Why escalation was denied despite my clear and repeated requests.
What actions Microsoft is taking to prevent other customers from enduring the same treatment.
How Microsoft has addressed the inappropriate conduct by the support agent ****.

Until Microsoft provides a substantive response that directly addresses these issues, their reply cannot be considered complete or satisfactory.

Sincerely,

***** **********
Business Response
Date: 08/29/2025
Dear ***** **********,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your recent Xbox Series X repair under the Microsoft Complete 3-Year Protection Plan.
We understand that your device was received on July 31st, following the repair request initiated on July 25th. While Microsoft Complete typically includes 23 business day shipping once the repair is processed, the total turnaround in your case extended beyond that window.
This delay may have been influenced by several external factors, such as:
Weekend timing: The request was placed on a Friday, and weekends may not count toward business day processing.
Processing time: Approval and dispatch of the repair may have taken additional time before shipment.
Shipping logistics: Carrier delays, weather conditions, or high-volume periods can impact delivery schedules.
Inventory availability: If specific parts or replacement units were temporarily unavailable, this could extend the timeline.
We sincerely apologize for the inconvenience caused, especially regarding the long hold times and conflicting information you received. Your feedback has been taken seriously and shared with the advocates managing service requests to improve communication and ensure that order status updates are handled more clearly and efficiently in the future.
Please note that while weve taken steps internally to address these concerns, were unable to share further details about our internal processes.
We appreciate your patience and understanding, and were committed to improving your experience moving forward.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/29/2025

Complaint: 23711624

I am rejecting this response because:

I appreciate Microsofts acknowledgment of delays and communication issues. However, their BBB response contains inaccuracies, contradictions, and omissions and provides no tangible resolution.

1. Microsofts Response Misstates the Facts

Microsofts letter claims my repair request was initiated on Friday, July 25, 2025.
In fact, Microsofts own service portal shows the order was created on Monday, July 21, 2025, with a label generated on Tuesday, July 22, 2025, and my device received at their service center by Thursday, July 24, 2025.
*********** confirm that the replacement label was not created until Friday, July 25, 2025, and Microsoft did not hand the package to *** until Monday, July 28, 2025.

This proves Microsofts weekend timing explanation is false and the real cause of delay was Microsofts own internal handling between 7/21 and 7/28.

2. Verified Timeline of Events

Per Microsoft Service Portal

7/21/25 (Mon): Repair order created.
7/22/25 (Tue): Shipping label generated.
7/24/25 (Thu): Device received and processing started at service center.
7/31/25 (Thu): Device delivered back to me.

Per *** Tracking

7/25/25 (Fri): Replacement label created (*** had not yet received package).
7/28/25 (Mon): *** shows We Have Your Package at *******, ***
7/297/30/25: Package routed through ***********, ** ? ********, ** ? *************, ** ? Casper, WY ? Billings, MT ? Bozeman, MT.
7/31/25 (Thu): Package arrived in *****, MT and delivered.

This confirms a 10-day turnaround despite Microsoft Complete advertising 23 business days once processed.

3. Root Cause Not Addressed

Instead of acknowledging why my console sat for days before *** pickup, Microsofts reply listed only generic possible factors (weather, volume, weekends). These are speculative and not tied to my case. The *** log shows no weather or shipping delays the delay was purely Microsofts.

4. Communication Failures

During this period I was repeatedly given inconsistent information, subjected to excessive hold times, and denied escalation. Even in this BBB response, Microsoft refuses to disclose the actual handling timeline which is why I had to reconstruct it from their own portal and ***.

5. Lack of Resolution & Dismissal

Microsoft offers only an apology and vague assurances. There is no remedy for the loss of use of my console during the extended turnaround, despite my paid Microsoft Complete coverage explicitly promising faster service.

Worse, Microsoft has continued to dismiss the issue, relying on generic explanations that do not align with the facts. This approach further damages their reputation with me as a customer and shows no genuine interest in remediation.

6. Requested Resolution

To fairly resolve this complaint, I request:

An extension of my Microsoft Complete plan equal to the number of days my console was out of my possession (at minimum, 10 days).
A service credit (such as Xbox Game Pass Ultimate time or equivalent account credit) to reasonably compensate for the disruption and Microsofts service failure.

Closing

Microsofts current response is inadequate because it:

Misstates the start date of my repair case.
Relies on speculative excuses contradicted by ************
Offers no remedy despite acknowledged delays.
Demonstrates dismissal rather than genuine resolution.

I have provided both Microsofts own portal timeline and *** tracking records that confirm these facts. I respectfully request the BBB ensure Microsoft responds with (1) factual documentation of this case and (2) a concrete resolution, not another generic apology.

Sincerely,

***** **********

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Microsoft is NOT a BBB Accredited Business.