Business Profile

Computer Software Developers

Microsoft

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,650 total complaints in the last 3 years.
2,329 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Microsoft 365 subscription was set to expire 8/6/25. to avoid yearly subscription fees, i spoke on the phone to microsoft sales **** they suggested i purchase a lifetime Office 2024. i wanted to wait to purchase their product until my 365 subscription expired but the sales *** pushed it through on 7/7/25. they did not say my email app "outlook" was NOT included in this package. when my 365 subscription expired, outlook stopped working. i was informed today that office home and business 2024 does include outlook.but was $100.00 more. after chatting for more that 2 hours with microsoft, they said a refund of my original purchase was not possible-over the 30 day policy and i would have to pay
Business Response
Date: 08/14/2025
Dear ***** *******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution.

We will monitor your support case through resolution.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am the original owner of a Microsoft account that was compromised through a phishing scam. The attacker gained access and changed the security information, locking me out of my own account. Despite multiple attempts to recover it through Microsofts official support channels, my account was permanently suspended.This account contains valuable purchased games, including Minecraft and Sea of Thieves, as well as important personal data stored on ********. Microsofts support team has refused to restore access or transfer my purchases to a new account, stating that the suspension is permanent and irreversible.I am deeply distressed by this situation, as I spent a significant amount of money on this account and cannot afford to lose my games and data. I have cooperated fully with Microsofts investigation and provided all requested information, but the resolution offered is unacceptable.I am seeking assistance to recover my account or at least have my purchased games and digital content transferred to a new account. I am willing to comply with any additional verification procedures or accept reasonable risks involved in the recovery process.
Business Response
Date: 08/14/2025
Dear ***** ********,
Thank you for contacting Microsoft Corporation via the Better Business regarding your account recovery issues. We have reviewed your submitted account recovery forms and you were not able to provide enough information to validate yourself as the account owner. Your only method to regain account access with be through the account recovery form (**********************************). You can submit the form up to two times per day. Please try to submit information not previously provided.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/08/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my account was hacked and taken over and permanley banned which i had no control over since i was in the hospital seeing my dad ive spend over 2k on this account i dont care about the money all i want is my childhood account back.
Business Response
Date: 08/14/2025
Dear **** *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****
Initial Complaint
Date:08/08/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was falsely permanently banned from using my account I didnt message anyone or say anything to anybody I was watching ******* when I randomly received a permanently suspended message so now Im a couple hundred bucks from the games I buy down the drain for no reason my account is ********* there was no strikes recent and I havent received a temporary ban in over a year so theres no reason to suggest why Id get a ban not to mention a permanent one
Business Response
Date: 08/15/2025
Dear ***** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account suspension.
We understand how important your account is and how frustrating it must be to lose access to games you've purchased. Please note that enforcement actions, including permanent suspensions, are handled exclusively by our Enforcement Customer Experience team.
To proceed, we kindly ask that you contact the Enforcement team directly through the following link:
**********************************************************************************************************
There, you can review your enforcement history and, if eligible, submit a case review.
We appreciate your understanding and thank you for your continued support of Microsoft.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/15/2025

Complaint: 23721041

I am rejecting this response because: I was told I tampered with my account but I checked this and its clean my friends use my account so let me know what is supposedly on my account and I can ask them also the fact that Xbox would rather ban me for something random but let people talk to children inappropriately on *************** posts is sickening

Sincerely,

***** ******
Customer Answer
Date: 08/26/2025
Yes it has been resolved Microsoft has gotten in contact with me and BBB is no longer needed for this thank you
Initial Complaint
Date:08/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My order number at microsoft store website is Order Number: ********** I returned my order intact, because it didn't arrive on time Your shipment by *** 1ZW8597X9013398078 Delivered On Wednesday, June 11 at 9:32 A.M.I got email on Fri, Jul 11, 3:11PM saying the refund is processed I should receive the refund in a couple of days but now it been nearly a month I still didn't receive the refund I called customer service several times it would help.
Business Response
Date: 08/14/2025
Dear Chaochao Wei,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Devices Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/19/2025

Complaint: 23720361

I am rejecting this response because:****
I got an email from microsoft about my order details although i've provided in this complaint****
here is the order details again****
Yes the email i used is ****************************

return tracking number is 1ZW8597X9013398078
my phone number is ********** which is same as in the order you can call me to ask any questions,
Thanks

Sincerely,

Chaochao Wei ****
Business Response
Date: 08/29/2025
Dear Chaochao Wei,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your concern.
Upon reviewing case number **********, we confirm that our Tier 3 advocate has been in contact with you and provided a final resolution on August 29th. To ensure you have received all relevant communications, we are also sharing the resolution details via this channel:
Following a thorough investigation, we can confirm that refund for Order #********** was successfully processed on July 11th from our end.

If the refund has not yet been reflected on your account/payment method (MasterCard ending in 9534), we kindly recommend contacting your banking institution for further assistance.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Long story short, I purchased a subscription through Xbox/Microsoft, then they deleted my subscription early, causing me to lose all of my data, so Id like a refund of the subscription.
Business Response
Date: 08/19/2025
Dear ***** *********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been harrassed, and stalked by a group of hackers and complained about it multiple times. Today i turned my xbox on only to find my accounrs been permanently banned for no reason. Im absolutely devastated and i have spent a ridiculous amount of money on that account. Very disappointed with microsofts technical support for not taking action against the hackers that have threatened me and many other players. Please unban trippyrealm it is unfair that i have had that account for 10+ years and its all gone with little to no reason. I deserve an explanation as well as a refund for all of my purchases if my account will not be enabled again. I have been so loyal to microsoft for years and the fact that i have to go to this length to get my account proves that the gaming community in xbox is full of toxic people and the players need justice for these people ruining our games
Business Response
Date: 08/13/2025
Dear ****** ********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Permanent suppending my account for know action on my Xbox for know reason at all on *******
Business Response
Date: 08/13/2025
Dear ****** *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account concerns.
We understand your frustration with the permanent suspension of your account. Please note that enforcement actions are handled exclusively by our Xbox Safety team, and the only way to reach them is through the official Enforcement site:
**********************************************
Once signed in with your Microsoft account, you may be able to submit a case review if the action qualifies. If the option is unavailable, it means the enforcement decision is not eligible for appeal.
Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Customer Answer
Date: 08/18/2025
Nothing is in highlighted what I did wrong. Unsuspend me or I'll take action
Business Response
Date: 08/26/2025
Dear ****** *******,
Thank you for reaching out. I understand you're experiencing difficulties accessing your Microsoft account and Office 2024 product, and I truly appreciate your patience.
To proceed with a further review of your case, could you please provide the gamertag associated with the account and the case number you received when you first contacted support? This will help us locate your records and assist you more effectively.
Once we have this information, well be able to move forward with the appropriate next steps.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was permanently suspended for allegedly violating terms of service that i am not in violation of and cannot submit an apeal against this claim. My email associated with the account had been in data breaches
Business Response
Date: 08/13/2025
Dear **** *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:08/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft offers a rewards program to users. You complete offers, search and earn using Bing etc. They also have restrictions, and these restrictions seem to come at random, and their customer support can not tell you how or why you were restricted. They send you automated responses with guidelines, that even when followed, do not guarantee your rewards account being restricted. If you check hard in their TOS, using search and earn solely to get rewards is a violation, which is absolutely absurd. They incentivize you to use their product to drive up usage and make Bing look like a more competitive search engine for investors and shareholders. If they are going to use rewards users to manipulate their numbers, they can at least have solid, unvague guidelines on why we get penalized for participating in the program completely normally.
Business Response
Date: 08/12/2025
Dear **** *********,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding the Microsoft Rewards program.
We understand how frustrating it can be to experience account restrictions, especially when you've been actively participating in good faith. While Microsoft Rewards is designed to encourage engagement through activities like searching with **** and completing offers, its true that the program has specific terms of service that govern usage. These guidelines are intended to ensure fair participation and prevent misuse.
If you're currently facing a particular issue with your Rewards account, wed be happy to look into it further. Please share more details about the situation and include the affected account information so we can assist you appropriately.
We appreciate your feedback.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/13/2025

Complaint: 23716297

I am rejecting this response because:

They havent solved the issue, or even addressed what I complained about. Please, send this upcoming script back to Microsoft through your channels:

Subject: Re: Microsoft Rewards Account Restrictions Request for Specifics

Dear Microsoft Corporation,

Thank you for your response via the Better Business Bureau. I appreciate the effort to sound empathetic, though phrases like account restrictions and terms of service read more like corporate camouflage than genuine engagement.

Lets be clear: Ive participated in Microsoft Rewards with diligence, consistency, andfranklymore patience than your system deserves. Ive endured broken streaks, vanishing puzzle pieces, cooldowns that defy logic, and a support structure that seems designed to exhaust rather than assist. And now, after playing by the rules, Im met with vague insinuations of misuse.

If the program is truly about rewarding users, then why does it feel like a trapdoor waiting to spring on anyone who dares to engage too enthusiastically?

Im happy to provide account details, but I expect more than a templated apology and a shrug disguised as policy. Specifically:

What exact behavior triggered this restriction?
What evidence supports it?
What recourse exists for users wrongly flagged?

If Microsoft Rewards is going to penalize good-faith participation, the least it can do is offer transparency. Otherwise, it starts to look less like a rewards program and more like a Kafkaesque loyalty test.

Looking forward to a response that goes beyond boilerplate. Because if loyalty is measured by how much frustration a user can endure, I think Ive earned platinum status.

Sincerely,
**** *********
Business Response
Date: 08/26/2025
Dear **** *********,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding the Microsoft Rewards program.
Kindly provide the primary email address associated with your Rewards account so we can proceed with a detailed investigation into the restriction placed on your account.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/27/2025

Complaint: ********

I am rejecting this response because:

Thank you for your latest non-response, whichtrue to formmanages to dodge every substantive point I raised while offering the same hollow request for my account details. Im not sure whether this is incompetence, cowardice, or a masterclass in corporate gaslighting, but its certainly consistent.

Let me be clear: I did not file a BBB complaint to receive another round of your templated were sorry youre experiencing issues drivel. I laid out specific, documented failures in your Rewards system, including unexplained restrictions, contradictory support messages, and a complete lack of transparency around enforcement mechanisms. Your reply, which conveniently ignores all of that, reads less like a resolution and more like a shrug in email form.

If your team is incapable of articulating how restrictions are determined, why theyre applied, or what internal processes govern them, then say so. But dont insult my intelligence by pretending this is a support ticket. This is a formal complaint about systemic failure, not a request for another robotic apology and a link to your useless FAQ.

Your refusal to engage with the actual content of my message is not just lazyits cowardly. It suggests either a total lack of internal accountability or a deliberate strategy to stonewall users until they give up. Im not interested in playing that game. Im interested in answers. Real ones. Not another round of please provide your account info so we can send you the same canned response weve sent a dozen times before.

If Microsoft is truly incapable of explaining its own enforcement policies, then thats a scandal in itself. If you can explain them but choose not to, then youre complicit in a system designed to obscure, deflect, and frustrate. Either way, this response is unacceptable.

I expect a reply that addresses the actual substance of my complaint. Not a form letter. Not a deflection. Not another request for information you already have. If you cant provide that, then escalate this to someone who can.

Sincerely,
**** *********
BBB Complaint #********
Customer Answer
Date: 09/03/2025
Information requested is below signature.
Business Response
Date: 09/11/2025
Dear **** *********,
Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding the Microsoft Rewards program.

Kindly provide the primary email address associated with your Rewards account so we can proceed with a detailed investigation into the restriction placed on your account. Without this information, we will not be able to take further actions or conduct an investigation regarding your concern.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/11/2025

Complaint: 23716297

I am rejecting this response because:

I provided the account details in my last response. Reading comprehension doesnt seem to be Microsofts strong suit.
My primary email is: **********************************

I am filing this complaint against Microsoft Rewards Support due to their repeated failure to investigate or resolve a documented issue with my account. I have submitted multiple support tickets, provided detailed evidence, and explicitly requested escalation. In return, Ive received evasive replies, irrelevant boilerplate, and ultimatelycomplete silence.

This is not a request for compensation. It is a demand for a formal, detailed report outlining Microsofts internal handling of my case. Specifically, I am requesting:

1. A chronological log of all actions taken by Microsoft Rewards Support in response to my complaint, including timestamps and agent identifiers.
2. A copy of all internal communications, notes, and decision-making records related to my support tickets.
3. An explanation of the criteria used to assess my evidence, and the rationale for dismissing or ignoring it.
4. A statement clarifying whether my case was ever escalated, and if not, why escalation protocol was bypassed.

This request is made in good faith and in accordance with my rights as a consumer. Microsofts failure to provide transparency or accountability reflects a broader pattern of negligence and disregard for its users. If they are unable or unwilling to produce this report, that refusal should be documented as part of this complaint.

All correspondence regarding this matter should be directed to my email: **********************************.

I expect a substantive responsenot another template. If Microsoft cannot meet this standard, I will pursue further escalation.

Sincerely,
Sean
---

Business Response
Date: 09/22/2025
Dear **** *********,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Microsoft rewards issue. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********
We will monitor your support case through resolution.

Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/23/2025

Complaint: 23716297

I am rejecting this response because:
Your senior account morons handwaved away my complaints the same way regular support did, while continuing to offer unsatisfactory explanations or transparency. Try again.
Sincerely,

**** *********
Business Response
Date: 09/30/2025
Case has been closed on our system due to the profanity usage and lake of professional communication from Mr. ****** side.
Customer Answer
Date: 09/30/2025

Complaint: 23716297

I am rejecting this response because:
The profanity came from your complete inability to answer simple questions, instead copying and pasting an identical email that failed to answer the question. Your support techs are not given proper training to answer questions and solve problems, theyre taught to just find it, say you have the problem, then send you to guidelines that do not fix or prevent the problem. Your company is dog ****, and whomever had been answering these is an idiot. You also need spellcheck, cant even spell lack properly, and you have the audacity to speak of professionalism. Dont bother answering this, as youre all dishonest mongoloids.
Fuck you,

**** *********

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