Business Profile

Computer Software Developers

Microsoft

Headquarters

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Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,654 total complaints in the last 3 years.
2,330 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/14/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
08/14/2025 Microsoft Request Number ********** Once again, Microsoft did not contact me today as requested. I cannot get Microsoft Technical Software Support. This is not the way it is supposed to work.I am requesting that a Supervisor contact me tomorrow, August 12, 2025, between the hours of 1-3pm USA Eastern time. I am unable to call Microsoft back and I have not been able to use the ** system.I need a MS *** who is experienced with Networking and Windows Credentials. I have 2 ****************** (Ethernet) with mixed ***************** who cannot talk to each other.Kindly respond.****** ****** *******************A Microsoft *** had previously remotely changed two of my computer configurations. They do not work. I have desperately tried to get Microsoft to ***ly back to me with a Tech *** qualified in Networking and Windows Credentials. I have been continuously ignored despite a number of attempts to contact MS *********** *** said .. "this was unacceptable" by Microsoft and assured me that it would be corrected. This was three days ******* sad that a once great company has degraded into an "I don't care" organization. I am an 83 year old retired *** Computer Professional. I am also a Veteran and am disabled (not from ****************** Microsoft simply does not care.
Business Response
Date: 08/20/2025
Dear ****** ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution. Your new case number is **********.

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I checked my emails one morning and seen a email from Xbox saying i violated one or more of their community standards and got permanently banned and never really gave any other information which I know I have done nothing wrong since in atleast the last couple months Ive been mostly playing offline games so Im pretty sure this was a wrongful ban. I have been using this account for the last 11 years Ive spent a countless amount of money and time into it and I am contacting you to see if theres anything you can do about this. Thank you. Gamertag for Xbox account: *************** email: ************************
Business Response
Date: 08/20/2025
Dear *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account enforcement concern.
We understand how concerning it can be to receive a permanent suspension, especially when you feel it may have been issued in error. We appreciate you sharing your gamertag and email address, which helps us better understand your situation.
Please note that all Xbox enforcement actions are handled exclusively by our Xbox Safety team. If you believe your account was suspended in error, you can submit a case review through the official Xbox Enforcement website:
**********************************************
Once signed in, youll be able to view any enforcement actions on your account and, if eligible, submit a case review for further evaluation. Please be aware that not all enforcement actions qualify for review, and decisions made by the Enforcement team are considered final.
We understand the time and investment youve made in your account and appreciate your patience as you go through the appropriate channels for resolution.
Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Xbox account was falsely banned permanently no warnings no recent bans no nothing mind you I dont talk on the game. I just spent money buying games to play. So I went to bed and woke up today with a email stating Im banned Ive never did anything bad on my account I spent thousands of dollars on my game. Its upsetting that I have to contact you guys and women about this issue
Business Response
Date: 08/20/2025
Dear Raekwon *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account enforcement concern.
We understand how concerning it can be to receive a permanent suspension, especially when you feel it may have been issued in error. We appreciate you sharing your gamertag and email address, which helps us better understand your situation.
Please note that all Xbox enforcement actions are handled exclusively by our Xbox Safety team. If you believe your account was suspended in error, you can submit a case review through the official Xbox Enforcement website:
**********************************************
Once signed in, youll be able to view any enforcement actions on your account and, if eligible, submit a case review for further evaluation. Please be aware that not all enforcement actions qualify for review, and decisions made by the Enforcement team are considered final.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/20/2025

Complaint: 23748410

I am rejecting this response because:

Sincerely,

Raekwon *****
Business Response
Date: 09/04/2025
Dear Raekwon *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account enforcement concern.
We understand how concerning it can be to receive a permanent suspension, especially when you feel it may have been issued in error. We appreciate you sharing your gamertag and email address, which helps us better understand your situation.
All Xbox enforcement actions are handled exclusively by our Xbox Safety team. If you believe your account was suspended in error, you can submit a case review through the official Xbox Enforcement website:
?? **********************************************
Once signed in, youll be able to view any enforcement actions on your account and, if eligible, submit a case review for further evaluation. Please note that not all enforcement actions qualify for review, and decisions made by the Enforcement team are considered final.
Have you already submitted a case review through the site? If so, please let us know the approximate date so we can better understand the timeline and follow up accordingly.
Were here to support you and appreciate your patience as we work through this together.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/04/2025

Complaint: 23748410

I am rejecting this response because:

Sincerely,

Raekwon *****
Initial Complaint
Date:08/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was recently(august 13 2025) permanently banned from xbox/Microsoft for no reason. the website to see enforcement actions only says "No details available" I used to love xbox/Microsoft and I have spent 1000$+ on their platform. I request a refund or my account to be unbanned. if it matters here my username on there platform is "Lucas6228"
Business Response
Date: 08/20/2025
Dear ***** *****,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/14/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My xbox account SuperiorLoLz with the email address *********************** was falsely suspended by the lack of security and protection on the platform. There is an exploit or software going around where people can send false reports. Microsoft has said that the have been actively trying to help prevent and get rid of these exploits but the issues have been resolved but more keep reappearing. If Microsoft were actively trying to prevent this issue they would have stopped it from causing any further damage. Many people have been banned by the same issue Ive been banned for. This is an ongoing problem that Microsoft needs to fix so people can feel safe on their platform without them feeling like they are vulnerable to being attacked by this exploit. As a result my account has been suspended indefinitely. My account was restricted due to violations of the User Agreement violations that I did not commit. I had asked for more information on the situation and what was the reason I was suspended. Ive received an incompetent response that my account is permanently suspended with no care whatsoever to help me recover my account back. Ive tried to contact support but I cant submit a request because they have restricted my access to certain things I can do which includes contacting support. This situation is deeply unfair and has caused me to lose all the money Ive put into the account that I will never get back. I am requesting that Microsoft reopen and fairly review my account with proper investigation. I would like to work with Microsoft to resolve this professionally.
Business Response
Date: 08/20/2025
Dear ******* *******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Accounts and Billing Team to investigate this matter and work with you directly toward a resolution. Your new case number is **********.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:08/14/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Microsoft 365 personal is trying to take money out of my account every single day $9.99, I never authorize this account nor do I have this This account is closed. I am trying to deal with them, but you cant deal with them without a phone number, they are trying to money out of my account, luckily my account is locked And they cant get the money out, but they are constantly trying to take it out every single day this is fraud and if they not stop, I would take this to a further criminal matter. I need someone to contact me because they are trying to take money out of my account **** do not know why
Business Response
Date: 08/19/2025
Dear *** ******,
Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your Microsoft 365 subscription cancellation.
Following a thorough review of the account associated with the email address *********************** we have successfully cancelled the subscription in question. Please note that the subscription was previously in a ******* state, which triggered the attempted charge. Now that the cancellation is complete, no further billing attempts will occur.

Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for a Microsoft 365 Standard Business Subscription. I have all of my credentials and am able to log into their ************* However, when I log into my account to download their apps and access my files, their site shows that I DO NOT have an active subscription. I called their support and was told that this was an issue for their 'Data Team' and a ticket was created. I was then told it would be a minimum of one week, despite paying for the service. I explained that this was not acceptable and asked for a Supervisor. The agent said he was putting me on hold, but simply hung up on me. So I called their Data Team and gave them the ticket number, the agent then explained this issue should not have been sent to them and told me to call their customer service and explain that the issue was not with the **** team. I did that, now 2+ hours into these phone calls, and was again told I must open a ticket for the **** team. In short, I am still on hold attempting to have my 6th conversation to simply request I get the service I paid them for. They are refusing to provide what I have paid for and are playing games, sending me in circles.
Business Response
Date: 08/19/2025
Dear ****** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance. We have contacted a senior member of our Business Accounts Team to investigate this matter and work with you directly toward a resolution.Your will be contacted shortly.
We will monitor your support case through resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/19/2025

Complaint: 23745232

I am rejecting this response because:
The very nature of my complaint was that they are refusing the service that I pay for and demanding I wait for them to get around to address the issue. Providing a response, several days later, stating that their updated solution is to have me wait longer is both laughable and offensive. They need to fix the issue now...simple.

Sincerely,

****** ******
Business Response
Date: 08/29/2025
Dear ****** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.
Following our review of support ticket #****************, we confirm that our Office 365 Data Protection agent, ****** *., has been in contact with you. We kindly ask that you continue working with ****** through the open ticket to ensure we can provide a timely and effective resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 08/29/2025

Complaint: 23745232

I am rejecting this response because:

It is true that ****** has emailed me to coordinate a time to call me and attempt to restore my service. However, upon rearranging my schedule to accommodate her, she committed to calling me at a specific time on a specific date but never did. I had no missed calls, nor any voicemails. I did reach back out to her via email and she confirmed she has the correct number, but continued lying stating she had tried to call me and that she had left a voice mail. I want access to my account or a full refund. Period.

Sincerely,

****** ******
Business Response
Date: 09/09/2025
Dear ****** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.
According to our records, our Office 365 Data Protection agent, ****** *., has been in contact with you and has asked for the best time to connect with you to assist you on this matter, we kindly ask that you respond to our agent and continue working with ****** through the open ticket to ensure we can provide a timely and effective resolution.
Sincerely,
Microsoft Corporation
Customer Answer
Date: 09/09/2025

Complaint: 23745232

I am rejecting this response because:

****** has repeatedly made
appointments with them never shows up. Then when I email her she will give me
options for a new time, I will tell her which day/time work for me and she will never respond. They have moved this case to another agent ***** who did the exact same ******** fact, he was supposed to call me today at 9am and he did not. At this point it is clear that this is just a scam by Microsoft and they have no intention of unlocking my account . I demand that they unlock my account immediately!

Sincerely,

****** ******
Business Response
Date: 09/18/2025
Dear ****** ******,
Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your grievance.
After reviewing your associated support ticket ****************, we have confirmed that the issue has been resolved, in case you need further assistance please replay to the most recent email received regarding this matter so we can clarify any doubt you may have. We appreciate all your cooperation to resolve this matter.
Sincerely,
Microsoft Corporation
Initial Complaint
Date:08/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I added a wildcard domain to my app service on azure. Usually when I add a domain, a free certificate is added to my app service. This time, azure charged me $299 for it. I had no idea that they were going to issue me a wildcard SSL certificate for $299. You also charged me $69 for another domain. They should have warned me that I wasn't going to get the free certificate!!!! What the hell? Certificates within the app service have been free until now. I want the certificate deleted and the amount refunded to me immediately!!!
Business Response
Date: 08/26/2025
Dear **** *****,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your issue. We understand your frustration about the current issue and want to make it right,A senior member of our **************** and Support Team will investigate this matter and contact you directly via email or phone call to work toward a resolution

Sincerely,

Microsoft Corporation
Initial Complaint
Date:08/13/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My hotmail account (********************************)was hacked on July 7, 2025 with a trojan rat. I submitted form after form after form! I have tried EVERYTHING microsoft advised me to do! I CANNOT change password because the hacker already changed the password! They have stolen my identity! I had sensitive info on that email! I filed a report with the *** and purchased identity monitoring! I cannot believe a huge Company like Microsoft does not have a customer service phone number to speak with a live agent! I have done everything possible to get back control of my email! I give up! I will NEVER use Microsoft again! I have had this email since 2006! I keep getting responses from Microsoft that I didnt provide enough info! I have given as much info as I have to give!I got so frustrated, I deleted the app and all data disappeared! I would really like to get this account back!
Business Response
Date: 08/19/2025
Dear **** ********,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

Please visit ***************************************; to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided.

Sincerely,

Microsoft Corporation
Customer Answer
Date: 08/20/2025

Complaint: 23743717

I am rejecting this response because: I have filled out these forms numerous times! I cannot submit any more information because I dont have any! I have done everything Microsoft instructed me t via email, nothing worked! I had this email since 2006 when I was using it as a job requirement working at home. When I left that job in 2008 I stopped using it! I was only using this email for online purchases and such! The hackers got my password somehow and changed it so I had no access, but I can see them using it! I received an email from Microsoft on that day at 6:47 am stating a new app had access to my data through a thunderbird connection. I did not check my emails until early afternoon and The hackers had already had access! I am so disappointed that Microsoft doesnt have a customer service phone number! I contacted the CEO of Microsoft via email twice, never received a response! I would like to know if the hackers are still using MY email, but I guess I will never know! I am disappointed that you do not believe this email belongs to me or OFFER another way I can prove its me! Well I will never use or purchase another Microsoft product ever! I tried to upload some photos from the hackers on my email and a copy of my drivers license but would not accept!

Sincerely,

**** ********
Initial Complaint
Date:08/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son's Xbox/Microsoft account (Gamertag: CronusStrafe, Email: ************************ was permanently suspended on July 22, 2025 and July 24, 2025, with both appeals denied.We believe the enforcement was triggered by false, coordinated reports from automated/bot accounts, not by any actual violation of the Community Standards. The reporting activity pattern suggests abuse of the enforcement system.I am requesting that Microsoft conduct a manual, independent review of the enforcement data and verify the reporting sources. If confirmed as false reports, I request reinstatement of my account.A formal escalation letter with full details and supporting evidence is attached to this complaint for reference.
Business Response
Date: 08/21/2025
Dear ******* ******,

Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account suspension. After reviewing your complaint we notice only the Xbox enforcement team can revoke your ban due that we proceed to contact them and they provide us the following information:

Thank you for reaching out to learn more about this accounts suspension.

This account was suspended for engaging in the manipulation of Xbox services. This activity can include, but is not limited to:

Using unauthorized software to make changes to your account, game saves, or interact with Xbox services in an unauthorized way
Unlocking achievements, prestige level, in-game ranks, or other content the account did not earn
Manipulating the followers or other data related to friends and followers through unauthorized software or unauthorized interactions with Xbox services
Manipulation of game clips and screenshots through unauthorized software or unauthorized interactions with Xbox services
Interfering with or manipulating the network traffic of your devices or the devices of others

Cheating and/or tampering with accounts and devices disrupts the game for other players and diminishes their hard work and dedication. Xbox Live should be fun and safe for everyone. To ensure that players continue to have a positive experience, we cannot allow these kinds of violations on the service.

Our team takes an evidence-based approach to enforcement and make our decisions based on the evidence we find while investigating that claim. Attempting to get someone suspended by sending in a flood of reports does not affect how we make our enforcement decisions, as everyone gets a fair investigation based on evidence rather than volume of complaints. Should we issue a suspension, it would be due to a violation of the Xbox Community Standards so rest assured that malicious attacks are unfounded if there has not been any violation of our policies.

For additional information about how to participate on Xbox Live in a safe and productive way, please visit our Stay Safe page (**********************************************************************************************************), the Microsoft Services Agreement (**************************************************************), and Community Standards for Xbox (**********************************************************************).

Going forward, please keep in mind that especially bad or repeated violations of Microsofts Community Standards for Xbox may lead to additional action, including permanent account suspensions or device bans.

Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.

Sincerely,

Microsoft Corporation

Customer Answer
Date: 08/21/2025
Complaint: 23743714

I must respectfully but firmly dispute Microsofts response regarding the enforcement action against my sons Xbox account (Gamertag: CronusStrafe). The reasons are as follows:

1. Lack of **************************start="591" data-end="594">
Microsofts response relies on a generic statement referencing unauthorized software or service manipulation without presenting any account-specific, verifiable evidence. A sanction of this magnitude requires substantiated proof, not a broad citation of policy. In the absence of such evidence, the suspension cannot be presumed valid.

2. Good ******************* data-start="968" data-end="971">
My son has never engaged in unauthorized software use, achievement manipulation, tampering with Xbox data, or any comparable violations. His gameplay is legitimate and transparent. He publicly streams his sessions on Twitch, which serves as contemporaneous evidence of compliance. Representative examples include:
Clip 1: *****************************************************************************
Clip 2: ************************************************************************************

These broadcasts, along with past sessions available on his channel, demonstrate regular and fair gameplay without the use of unauthorized software or exploits.

3. Procedural ***********************start="1686" data-end="1689">The response provided to the BBB constitutes a boilerplate explanation rather than a substantive review. Such a response fails to meet basic standards of fairness and due process. If an automated system flagged the account, then a manual, human-led review is necessary to correct a potential error.

4. Requested *******************start="2021" data-end="2024">We are not requesting an exception to policy. Instead, we are requesting:
A full, manual review by a qualified enforcement representative.
Disclosure of the specific evidence that allegedly justifies the enforcement action.

Until such a review is conducted and the evidence presented, this enforcement action must be considered arbitrary and unfounded.

Sincerely,
******* ******, Sr.

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