Complaints

This profile includes complaints for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

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  Microsoft Corporation

  175 W 2700 S Salt Lake Cty, UT 84115-3022

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  10222 Mci Dr N Pinellas Park, FL 33782-6102

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  4643 S Ulster St Ste 700 Denver, CO 80237-2865

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Microsoft account got hacked a month ago. I've filed a account recovery form and never got anything back. Case number **********

  Business Response

  Date: 08/20/2025

  Dear *******,

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery issue.
  Weve reviewed your submitted account recovery form associated with Case #**********. Unfortunately, the information provided was not sufficient to validate you as the account owner. For security reasons, the only way to regain access to a Microsoft account is through our secure account recovery form.
  You can access the form here:

  **********************************

  Please note:

  You may submit the form up to two times per day.
  Try to include information not previously provided, such as past passwords, account creation details, or services used.
  We understand how important your account is and appreciate your patience as you work through this process. If you have any questions or need help with the form, feel free to reply to this message.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23753950
  
  I am rejecting this response because: Hello,

  I'm writing to express my dissatisfaction with the current process and lack of support regarding the transfer of my account data to another account. Despite multiple attempts to resolve this issue, I have not received a satisfactory explanation or solution.

  As a customer, I expect a more transparent and efficient process when it comes to managing my personal data, game progress, purchases, and achievementsespecially given the investment Ive made into the Xbox ecosystem. The inability to transfer this data or get adequate support has left me frustrated and concerned about the flexibility and user control ********************** offers.

  I would like to understand why this process is so limited and what steps are being taken to improve it in the future. I also request a more personalized resolution to my case.

  Looking forward to a response that takes this issue seriously.

  Thank you,

  ******* ********
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, on August 15th, and for some reason, I was unable to log into my computer, saying that my pen has been Requested a change it then prompted me to try to sign into my live account that I used in which case it's said. The password had been used to often be used anymore. I attempted to recover my password. And it told me that my phone number, it could no longer be used for verification purposes. I've gone through all the support. Try to request it through a official form. Try to contact them through a phone. And I've been denied anything. I have the phone number on file. I have the email. Half the account, but it won'let me recover or change the password. That's been used too many times I don't understand why I can't just use my phone number for 2 part. Authentication, to recover my account. And I can't get a straight answer or recover any of my accounts now, even when prompted to get a code sent to a different email. That doesn't exist. It won't let me do anything I can't contact anybody and I don't know what to do anymore because somebody tried to log into my account besides me with the wrong password, too many times and I'm somehow suffering the consequences of having my computer encrypted against my Request and locked out of doing anything else on my computer. It seems unacceptable, and as a large corporation with access to numerous resources. The fact that I can't get ahold of anybody. Whatsoever it's disappointing. I'm losing my own hard drives through another person's influence. It's unacceptable.

  Business Response

  Date: 08/21/2025

  Dear ****** ***********, 

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your account recovery request.

  Please visit ********************************** to provide information necessary to confirm you are the rightful owner of your Microsoft Account. This is the only method to regain account access. You can submit the form up to two times per day. Please try to submit information not previously provided. If you have already submitted this and you passed the validation, please confirm the Microsoft account email address so we can further review. 

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey,This is not the first time I'm trying to resolve this issue with microsoft about my microsoft account "*******************************************"Its been complianced locked, its so frustrating to deal with this. I already tried to resolve this with this form: **************************** They just gave me some answer stating "Violation confirmed" which I won't accept of course. It is my account, they can't just take it away from me. I'll link you a screenshot of that answer which also includes the *** number. I also shows you screenshots when I sucessfully passed the **** when I got asked for it.Which is no longer possible to fill out now for the account because its restricted now from sending security codes/doing ACSR. Hope you understand what I say here. So don't tell me to fill that out please because this is not a solution for the problem I have.I just hope that someone is willing to help me with my account because my whole life is connected with it as you can imagine :D Thanks!

  Business Response

  Date: 08/20/2025

  Dear Darya Nifty,

  Thank you for reaching out to Microsoft Corporation via the Better Business Bureau regarding your account recovery concerns.

  We have reviewed the account recovery form you submitted on August 11th. Unfortunately, the information provided was insufficient to verify your identity as the account owner. Additionally, we were unable to locate other Account Recovery (ACSR) forms, which may be due to one of the following reasons:

  -The form was submitted using a different link than the one provided below.
  -The form(s) submitted are older than 30 days and no longer accessible.

  Please note that the only method available to regain access to your account is by submitting a new recovery form at **********************************. You may submit the form up to two times per day.

  We recommend submitting a new form with as much accurate information as possible. Once submitted, kindly notify us so we can proceed with a review.

  Please try to submit information not previously provided.

  Sincerely,

  Microsoft Corporation

  Customer Answer

  Date: 08/21/2025

   
  Complaint: 23753615
  
  I am rejecting this response because: Hey there, the last ACSR I did was on August 1th, where I used my contact email: ********************************
  
  It got verified, please help me
  
  Sincerely,
  
  Darya Nifty

  Business Response

  Date: 09/02/2025

  Dear Darya Nifty,

  Thank you for contacting Microsoft Corporation via the Better Business regarding your account recovery issues. We have reviewed your submitted account recovery form submitted on August 11th and you were not able to provide enough information to validate yourself as the account owner. Your only method to regain account access with be through the account recovery form (**********************************). You can submit the form up to two times per day.

  Please try to submit information not previously provided.

  Sincerely,

  Microsoft Corporation

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding my hacked Microsoft account I have contacted microsoft support/Xbox support many times and have provided all account ownership details screenshots etc.. but all the times they only end up suspending my account which is hacked because of security protocols.Microsoft refuses to recover my account since 2FA is enabled by the hacker but it is still possible to recover the account and ******************** sends the same email which says account permanently suspended every time I escalate my case I have talked to a lot of live agents who told me this is unfair but they can't do anything about it for microsoft reading this I want you to do a data transfer on my account. I request that you transfer all associated data (including Minecraft and Xbox progress) to a new email account

  Business Response

  Date: 08/21/2025

  Dear ****** Vm,
  
  Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your account recovery request.
  
  To proceed, please visit ********************************** and provide the necessary information to verify your ownership of the Microsoft account. This is the only available method to regain access. You may submit the form up to two times per day, and we recommend including details that have not been previously provided.
  
  If the account cannot be verified through this process, we regret that no further action can be taken.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23752815
  
  I am rejecting this response because:ACSR doesn't work since hacker turned on 2FA
  
  Sincerely,
  
  ****** Vm

  On my original case I have provided all information needed to verify the account ownership that is enough and the acsr method which you suggested doesn't work since 2FA is enabled by the hacker.please read the original case and look at the account ownership proofs if you once again reject it I might have to call my lawyers.I have been trying to recover my account for over 4 months now. I hope you read all the ownership proofs and get my account data transferred to a different email which is said in original case.

  Thank you

   

  Business Response

  Date: 09/05/2025

  Dear ****** Vm,
  
  Thank you for contacting Microsoft Corporation through the Better Business Bureau regarding your account recovery request.
  
  To proceed, please visit the following secure link:
  
  **********************************
  
  This form is the only available method to verify ownership and initiate recovery of your Microsoft account.
  
  You may submit the form up to two times per day, and we recommend including any details that may not have been provided previously to improve the chances of successful verification.
  
  Please note that if ownership cannot be confirmed through this process, we regret that no further action can be taken.
  
  We appreciate you're understanding and thank you for your continued trust in Microsoft.
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23752815
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** Vm

  The acsr form doesn't work and live agents have told me that there are other ways can I get in contact with a account specialist to transfer my data email me 

  Thank you

• Initial Complaint

  Date:08/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is ****** ***** and my account is RyZe **** and recently at the end of July, I was falsely and permanently banned by the Xbox network I was supposedly suspended for engaging in the manipulation of Xbox services. Ive literally never done this in my life. I havent played my Xbox the past like a year and I get onto play with some old high school buddies and all of a sudden Im banned, but Im very unsure how I could be banned ifI havent played for so long. I am a content creator and I was using my Xbox to make an income and Ive tried to contact Microsoft for the past monthand nobody responds to my emails. I tried to send an email to the legal team now Im trying the Better Business Bureau. Hopefully they fix my problem. *** never engaged in an activity like this. It could possibly be a Dios attack on my account since I am a content creator, and people me. and this is a very false band that is just wrong. Ive put time and money into this account. Had that account for the past probably seven years, probably put 7 to ********************************* games and DLCs for content, creation, etc. I would love to see the Better Business Bureau help me to get this solved. It would mean the world to me sincerely, ******.

  Business Response

  Date: 08/21/2025

  Dear ****** *****,
  
  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account suspension. After reviewing your complaint we notice only the Xbox enforcement team can revoke your suspension due that we contact them and they provide us the following information: 
  
  Thank you for reaching out to learn more about this accounts suspension.
  
  This account was suspended for engaging in the manipulation of Xbox services. This activity can include, but is not limited to:
  
  Using unauthorized software to make changes to your account, game saves, or interact with Xbox services in an unauthorized way
  Unlocking achievements, prestige level, in-game ranks, or other content the account did not earn
  Manipulating the followers or other data related to friends and followers through unauthorized software or unauthorized interactions with Xbox services
  Manipulation of game clips and screenshots through unauthorized software or unauthorized interactions with Xbox services
  Interfering with or manipulating the network traffic of your devices or the devices of others
  
  Cheating and/or tampering with accounts and devices disrupts the game for other players and diminishes their hard work and dedication. Xbox Live should be fun and safe for everyone. To ensure that players continue to have a positive experience, we cannot allow these kinds of violations on the service.
  
  For additional information about how to participate on Xbox Live in a safe and productive way, please visit our Stay Safe page (**********************************************************************************************************), the Microsoft Services Agreement (**************************************************************), and Community Standards for Xbox (**********************************************************************).
  
  Going forward, please keep in mind that especially bad or repeated violations of Microsofts Community Standards for Xbox may lead to additional action, including permanent account suspensions or device bans. 
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely, 
  
  Microsoft Corporation

  Customer Answer

  Date: 08/21/2025

   
  Complaint: 23752743
  
  I am rejecting this response because:  i am rejecting this response. It's because I cannot accept it. I have not used my Xbox for the past year. Therefore I cannot be banned for essentially anything. The enforcement team is just banning me for whatever reason. Maybe it's because they know me being a ******* or I use my Xbox to make my income in to play certain games and DLC's in Xbox exclusives.  As I said, I have not played on the Xbox for a year.Therefore I have not even touched it really?So I'm very unsure of how I could be banned here.I am very disappointed in xbox enforcement for letting this happen

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:08/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 14th 2025 Microsoft banned my Xbox account for no reason. I only had one prior strike (you need 6 to get permanently banned) and hadn't been on my account at the time I received the banned. When I want to their enforcement page to appeal the ban I looked at the details of the ban and it said there was no reason. I tried to appeal my ban and ask why I got banned but received no response. After waiting about a day I tried to check the status of my appeal for the ban only to find out they had terminated my account. I received no Gmail or reason for the denial of my appeal. I am seeking a further investigation into my accounts termination. I have spent upwards of 2,000$ on the account and if I can't get it back after a wrongful termination then I would like compensation.

  Business Response

  Date: 08/21/2025

  Dear ******* ******, 

  Thank you for contacting Microsoft Corporation via the Better Business Bureau regarding your Xbox account. Your Gamertag was found to be in violation of the Xbox Terms of Use or the Xbox Live Code of Conduct and subsequently banned from accessing Xbox Live. After a thorough review, we have determined that the account in question was suspended for manipulating Xbox services and the suspension will be upheld. Specifically, our enforcement team has evidence that the account used unauthorized software called Partyhax to make changes to the account, game saves, or interact with Xbox services in an unauthorized manner.
  
  It's important to note that cheating and tampering with accounts and devices not only disrupts the game for other players but also undermines their hard work and dedication.We are committed to ensuring that Xbox Live remains a fun and safe environment for everyone. Unfortunately, to maintain the integrity of our service, we cannot tolerate such violations.
  
  For more information on why we take cheating seriously, we encourage you to visit our Stay Safe page (******************************************************************).

  Sincerely, 

  Microsoft Corporation

  Customer Answer

  Date: 08/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been banned on xbox with no reason, I have done nothing wrong. I have appealed it and didn't even get a response no explanation no emails no messages just that I'm banned permanently for inappropriate conduct or content. I want for this to be looked at because clearly it wasn't as ive done nothing wrong also I'd like the reason I was banned in the first place and an apology My email is ************************ and you can contact me there if this isn't resolved I'll be taking it to court ive spoken to my lawyer and been recommended this as first option before so as you have no evidence of me doing something I didn't do and there has clearly been a mistake made and it's been looked over and not corrected-****

  Business Response

  Date: 08/20/2025

  Dear **** *****,
  
  Thank you for reaching out to Microsoft Corporation through the Better Business Bureau about your Xbox suspension. We were unable to investigate your request because you did not provide the email address or gamertag linked to the suspended account. If you would like us to look into this matter, please provide the following information:
  
  Email address linked to the Xbox account: 
  Gamertag: 
  
  Sincerely,
  
  Microsoft Corporation

  Customer Answer

  Date: 08/21/2025

   
  Complaint: 23750502
  
  **** *****

  Hi sorry for the miscommunication my Gamertag is Ban3xButBK and my email is ********************** hopefully we can get this resolved I wasn't even playing at the time I just turned on my xbox ready to play and had a message come up but I haven't done anything or said anything rude to anyone thanks -Wade 

  Business Response

  Date: 09/05/2025

  Dear **** *****,
  
  Thank you for your patience while we investigated the indefinite suspension of your Xbox account, ********************** gamer tag Ban3xButBK.
  
  We have contacted the Xbox Enforcement Team regarding your case. After a thorough review, they have confirmed that the enforcement action taken on Jul 31, 2025, is correct and in line with Xbox Community Standards.
  
  Enforcement Actions Are Final
  Please note:
  
  Only the Xbox Enforcement Team has the authority to issue or remove enforcement actions.
  
  These actions are based on verified evidence and cannot be reversed by customer support or any other team.
  
  If your case qualifies, you may still request a Case Review through the official enforcement portal:
  **********************************************
  
  Once signed in with your suspended account, navigate to the Enforcement History section. If eligible, youll see the option to submit a review request.
  
  Account Security Reminder
  If you believe your account was compromised, we recommend:
  
  Changing your Microsoft account password immediately.
  Enabling two-step verification.
  Reviewing your sign-in activity at ***************************************************
  
  We understand how important your account is to you, While we cannot reverse the enforcement decision, we hope this information helps you take the appropriate next steps.
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:08/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,Someone I know contacted Microsoft Corporation regarding a permanent console ban along with a permanent account ban (Case #*********. They were told that they were permanently banned due to partaking in Discord servers that engaged in spamming Minecraft Realms. They were confused, as they have never participated in such activity, let alone have ever used Discord. They showed me the email they received from Microsoft, and upon reading it, it became clear why they were banned (3 of my personal accounts were banned at the same time as well).About a year ago, I engaged in Discord servers that were involved in the harassment of Minecraft players, using bots to spam messages and crash realms. I deeply apologize for my past actions. During the Xbox Enforcement Teams investigation, I believe they mistook my friends Xbox and account for mine because I was signed into his Xbox with the account *********** (Email: ************************** I only used his Xbox a couple of times to play Forza Horizon (which you can see in my play activity). His Xbox, nor his account, were ever used for malicious activities. Since around July of 2024, I stopped engaging in those activities and now only join those servers because I opened my own realm, which frequently gets nuked with Discord links.I am not asking for any of my accounts to be unbanned; I just wanted to make things clear with Xbox Enforcement. My sole request is that my friends Xbox and account **************, Email: *********************** be unbanned, because he has been affected by my actions, and if Xbox would like to allow me one more chance to enter the community again, that would mean the world to **** sincerely apologize for the disruption I caused to the Xbox community and have personally apologized to many of the realm owners that I have affected. I would deeply appreciate the opportunity for my friends Xbox and account to be reinstated.Thank you for your time.

  Business Response

  Date: 08/21/2025

  Dear **** *******,
  
  Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your concern.
  
  After thoroughly reviewing your complaint and consulting with the Xbox Enforcement Teamwho are solely authorized to evaluate and reverse enforcement actionswe have confirmed that the suspensions applied to the account and associated devices were upheld following a reinvestigation. The findings indicate that the account was linked to three Discord servers identified as hubs for coordinated harassment activities in Minecraft. These included mass bot messaging and realm crashing, and the individual in question was listed as an owner in those servers. The connection was verified through account links to the Discord profile.
  
  Given the nature and severity of these violations, the enforcement actions will remain in effect.
  
  As there are no further steps available in this case, we will proceed to close the complaint.
  
  Sincerely,
  
  Microsoft Corporation

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Access to my 30 year account has been restricted. ******** demands that I provide a governmental ID to enter. Due to identity theft concerns, I will not provide this. I have provided the correct verification code (sent to my cellphone) at least 10 times in the last two days. Please help me. ---- Per the attachment, I have tried to use LinkedIn forms & they have been waist of my time. Attachment contains visuals of their ************ responses into their forms (most recent at the top). --- Please just get them to reopen my access without governmental ID.

  Business Response

  Date: 08/20/2025

  Dear ******** ******,
  
  Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your ******** account concerns. After reviewing your complaint, we determined that only the ******** team is able to address this issue. They have informed us that they will take your case, investigate the matter further, and contact you directly to resolve it.
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely, 
  
  Microsoft Corporation

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23749973
  
  I am rejecting this response because:   
  
  until  LinkedIn actually restores my account the issue not resolved.   
  LinkedIn actually does not even need to contact me,  just restore the account.   
  It really is quite simple,  restore my 30 year account without any type of governmental ID.

  Please note, LinkedIn is a company of Microsoft  (to which Microsoft lists LinkedIn on their SEC filing).   
  To be honest,  I do not believe anyone from LinkedIn will actually address the issue.   
  The end result,  will be that the account remains closed due LinkedIn tried to contact me & did not get a response, etc. etc. 
  Some other hurdle,  that LinkedIn will create to keep the account blocked.

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 09/05/2025

  Dear ******** ******,
  
  Thank you for reaching out to Microsoft Corporation through the Better Business Bureau regarding your LinkedIn account concerns. After reviewing your complaint, we determined that only the ******** team is able to address this issue. They have informed us that they will take your case, investigate the matter further, and contact you directly to resolve it.
  
  Considering this information, we will be closing this complaint as theres no further action we can take regarding this case.
  
  Sincerely, 
  
  Microsoft Corporation

• Initial Complaint

  Date:08/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STOP AUTO UPDATING

  Business Response

  Date: 08/20/2025

  Hi ***** *********,
  
  Thank you for contacting us. Here are the Official Microsoft support channels **************** or visit ********************************************************** to reach one of our agents to gain assistance. Once you have contacted support you will receive a case number. Additionally you can try the recovery form, to recover your account, **********************************.
  
  Sincerely,
  
  Microsoft Corporation.