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Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ziply Fiber has 2 locations, listed below.

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    Customer Review Ratings

    4.55

    Average of 1,491 Customer Reviews

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    Review Details

    • Karla F

      Date: 06/21/2025

      When in doubt, leave it out, but not so, this service is awesome. 10 out of 10. PERIOD.

    • Joe H

      Date: 06/06/2025

      All good except a glitch in **** pay system thanks

      Ziply Fiber

      Date: 06/11/2025

      Hi ***. We appreciate the feedback. If you experience any issues with autopay, please let us know via email at ************************************* at your earliest convenience. Thank you. 

    • Nellie R

      Date: 06/05/2025

      Excellent care, coverage and communication. Very helpful, informative and reliable. Thank you

    • Ron P

      Date: 06/03/2025

      Easy to deal with and provides great and reliable service.

      Ziply Fiber

      Date: 06/11/2025

      Hi ***. Thank you for leaving us feedback, we appreciate it!

    • Reid A

      Date: 05/29/2025

      Wanted downgrade my internet speed - didn't need the higher bandwidths. Got connected to a *** quickly and the change was efficiently made, billing adjusted, and discount provided. Very happy with the service.

    • Mary H

      Date: 05/26/2025

      My service ended with Ziply Fiber on March 20th and payment was removed automatically from my account in April. I called Ziply Fiber the following day 4/14 to have money refunded to my account as I live on a fixed income. I was told by ****** they were unable to put the money back into my account and that a check would be sent. And given confirmation numbers. I called again on 5/5 and told the check was sent April 23rd and should arrive May 7th-14th. I called again 5/26 and was told to call a different number about a wire card. And that Ziply was not involved anymore. I called and talked with **** on 5/26. He stated they received the claim on May 23rd and should receive a card in 7 - 10 business days. Ziply Fiber should have never taken the money out of my account a month after service ended. And I should never have been given the run around to get my money back. I would never recommend Ziply fiber to anyone. **************** has been a joke.

      Ziply Fiber

      Date: 06/11/2025

      Hello ****. We want to look into this for you. Can you please reach out to us via email at ************************************* at your earliest convenience? Thank you. 

    • debbie b

      Date: 05/20/2025

      The 2 times that I have contacted Ziply, the customer service ***** have most helpful, answered my questions and resolved the issue I contacted them about. Most recently I questioned the increase in my monthly charge & the *** was able to offer a discount & further advised me that if this happened in the future to not hesitate to call back & they would check for additional discounts. Awesome! This would never be the case with Spectrum. I love Ziply! Keep up the great work.

    • Francis F

      Date: 05/18/2025

      The Ziply Fiber Representative was on time, efficient, quick to solve any problems that arouse. He was courteous and answered all of our questions with clear answers.

    • Michael T

      Date: 05/18/2025

      Restarted service after vacation period ended. It was simple as they kept all my info. Not much to do for me. Rep. *** very courteous and helpful.

      Ziply Fiber

      Date: 06/11/2025

      Hi *******. We appreciate your feedback! Have a great rest of your day. 

    • Azen C

      Date: 05/12/2025

      Ziply worked in my neighborhood for months. I found them to be very easy to be around,and to communicate with. Any problem was always mitigated quickly.
      The representatives I talked to were top notch. I am sorry to hear when people are angry about being inconvenienced and write bad reviews. My review is honest and comes from experience. I'm still on the fence about changing over but based on what I've seen, I'm sure I will.

    Ziply Fiber is NOT a BBB Accredited Business.

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