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Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ziply Fiber has 2 locations, listed below.

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    Customer Review Ratings

    4.55

    Average of 1,491 Customer Reviews

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    Review Details

    • Eric M

      Date: 05/12/2025

      My monthly bill almost doubled after my first year, but I was able to contact customer service and they lowered my bill back to its original rate and credited my account for the overcharge. The customer service **** ****** was very friendly and helpful

    • Bob W

      Date: 05/09/2025

      I have had the same phone number for over 46 years and never missed a payment. After Ziply quit sending the bill to me by the ***************** and going on line paying, that is when everything went bad. They saved a few cents on paper and postage and made even more money charging late fees brought on by the system they changed to. Because my business needs the land line, i thought about selling it off because of this.

      Ziply Fiber

      Date: 05/20/2025

      Greetings, ***! This sounds like we could have done a better job supporting you while we were migrating our systems. We'd love to take a deeper look at what happened so we can elevate this feedback to our management team and improve this experience going forward. Can you please shoot over an email to ************************************* with your current (or former) account number, so we can get started? Thanks!

    • Curtis B

      Date: 05/07/2025

      I have had a positive experience with Ziply with no major issues with internet service or outages.

    • Lorna y

      Date: 05/06/2025

      Been with them before they were Ziply. This Company beats out ALL internet providers, especially their customer service. very short wait time, very polite representatives and superfast wifi. when a tech is needed they are quick, patient and prompt (as in very little wait time) and when I have needed a tech to my residence, they were here the very next day fixing my issue (which has only happened maybe twice in 6 yrs) I HIGHLY recommend Ziply. They are also understanding of hardships and work with their customers. in my opinion they are loyal to their customers, so I am loyal to them. Very fair priced as well!!

    • J. P.

      Date: 04/22/2025

      Ziply has started to install their system in our area, but has caused so many problems for the homeowners that the City of ********* has suspended their right-of-way permit. They are only allowed to do restoration work for the damage they have done. I complained in Late January and they have still not fixed their drainage ditch mess in front of my house, continually making promises but not following through. ***************************************************************************************************************************

      Ziply Fiber

      Date: 05/01/2025

      Thanks for sharing your experience with us here, and we'd like to take this opportunity to apologize that it has not been an optimal one, up until this point. We evaluate all possible construction damage on a case-by-case basis, and authorize repairs through a formal evaluation process. We'd be happy to work with you to have the location evaluated. Can you please email us a ************************************* with additional details, and maybe some photos? If we are working with you already, we will happily supply any updates ASAP. 

      J. P.

      Date: 05/02/2025

      No, I have already contacted you at that email address twice before. Its now up to the city to decide whether your latest work is satisfactory for the stormwater control, and Im waiting to see if you are going to replace the destroyed plants.

    • Michael L

      Date: 04/19/2025

      I usually attempt to use the ** (artificial intelligence) resources in solving 'internet' issues simply because waiting on telephone hold for long periods of time is too depressing. ESPECIALLY when the tech support number hangs up on you after ***** minutes of waiting to talk to a human. This time I gave up on the ** and tried the telephone. The call was answered by a human in about 3 minutes and she fixed the problem (from her side) in like 10 minutes. (she had to reset some equipment that was located outside my house.)A year-or-so ago I needed a technician to do some rewiring and upgrade some equipment - and they did an excellent job back then, also.ZIPLY purchased the local network from ******** several years ago. My **************** has greatly improved since that time.

    • Mark S

      Date: 04/19/2025

      ZIPLY has steadily supplied us with the speed and service we need/expect for years now. Their field techs have been friendly, efficient resourceful and very competent. We happily recommend ZIPLY.

      Ziply Fiber

      Date: 04/23/2025

      Glad to hear we have a happy customer, ****! Thanks for sharing your feedback here. 

    • Thomas F

      Date: 04/19/2025

      The associate I talked to was a very polite , knowledgeable , and helpful person who took the time to resolve my issue.

    • Tracie S

      Date: 04/16/2025

      I have been very happy with my Ziply service and the customer care provided. I feel confident that when there's a problem I can call customer service and it will be resolved.

    • Alexander S

      Date: 04/13/2025

      It's good when it works. On Thu the Internet started being intermittent. Ever since they've scheduled already two appointments with 4 hour arrival window each so we had to wait for them already for 8 hours and nobody ever showed up! Time for another provider!

      Ziply Fiber

      Date: 04/23/2025

      Oh no! We don't like to hear that! We've been really focused lately on making sure we set clear expectations regarding our technician visits, and you certainly should have been contacted if we weren't going to make it to an appointment. If you'd like us to help get this one back on track, we will gladly do so. Please just send us an email *************************************** with your address or account number, and we'll get on this quickly. 

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