Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ziply Fiber

  PO Box 1127 Everett, WA 98206-1127

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  Ziply Fiber

  P O Box 740416 Cincinnati, OH 45274

Review Details

• Review fromAustin R

  Date: 09/20/2025

  3 stars
  Called about acquiring a current promotional deal in my area that would take my service from $105 to $45, at same speeds. No changes other than price. The agent tried canceling my account. They also raised my fee $30 after the initial year going against what I was told when I originally signed up. I'm sure something was in the fine print somewhere to s**** us over that. Other than that it has been relatively good service. Still a better alternative than Xfinity.

• Review fromDeb R

  Date: 09/20/2025

  5 stars
  Ziply service is way better and what a person should expect from an ISP than our old one. Ziply seems to understand that they need to have satisfied customers and they have always treated me with respect and prompt attention to my issues. They deal with any problems quickly and efficiently and seem very helpful and professional in their approach.

• Review fromFrank P

  Date: 09/14/2025

  5 stars
  i have had no problems with zipply fiber in nine months i have had it.

• Review fromJay P

  Date: 09/14/2025

  5 stars
  I had two great **** in the last year! Before the change over from a few years ago, the customer service was horrid. They finally have some good ***** ****** to the last two I talked with!Eve and a really nice young man :)

  Ziply Fiber

  Date: 09/23/2025

  Thanks for dropping in and sharing this great feedback, ***! We're glad we've been able to deliver a better experience for you over the last few years! Have a great day. 

• Review fromMarcia S

  Date: 09/12/2025

  5 stars
  Representative asked for details, and understood my issue to resolve it to my satisfaction,

• Review fromChase R

  Date: 09/04/2025

  1 star
  Told us they were going to cancel our old account after installing new at the new house with same zip code. We trusted they were going to cancel first account and didnt and we were charged over 2k with zero refund. The only way we knew was because someone reached out on linkden saying we were keeping them from getting internet. Ziply lied and stole

  Ziply Fiber

  Date: 09/23/2025

  Yikes, *****. This sounds like a delicate situation that needs to be reviewed more closely. If we gave you an assurance that an account would be closed, and it wasn't and you were charged, that goes against our best practices and deserves a second look. If you'd like a member of our team to take a closer look at this, we are here for you. Please send the account info for your prior account (the one that ran up these charges) over to ************************************** and we will dig into this ASAP. Thanks for sharing your feedback here - hopefully we can help you out!

• Review fromPaul M

  Date: 09/03/2025

  1 star
  Ziply Fiber is dishonest and not transparent. They knowingly falsely represent the service they provide and their coverage area. Their customer support representatives have told me on multiple occasions that my location would receive service within a specific timeline. Two years ago they said 6 months, a few months ago they told me 1 month, and now they say We have no plans. Yet on their website my address is clearly located within their Fiber Ready coverage area. My girlfriend lives less than a mile away and has service. After receiving such poor customer support from **********************, I will be warning everyone I know about their poor customer support and discouraging anyone from signing up for their service. Truly a disappointment. I hope a fiber alternative or ISP competitor becomes available soon.

• Review fromKyle E

  Date: 08/28/2025

  1 star
  Ziply Fiber is not customer friendly. I had a scheduled termination of services set for August 26 due to poor streaming quality, buffering, and an inability to work. Before service was disconnected I decided to give the company one more shot and keep them for another month so I paid for the month. They kept my money and turned off my service anyway. Said it had to do with a "cooling off period." ****************. Terrible internet and terrible people.

  Ziply Fiber

  Date: 09/23/2025

  This is interesting feedback, ****. We will only shut off service if we have a firm order for cancellation from a customer. We do not have "cooling off periods" where we will shut off service and continue to bill a customer, but it is possible that we had an active order for cancellation of service that did not get 'paused' properly prior to you deciding to continue service. We'd like to have a member of our *********** team look into your experience to see what we could have done better, and make sure that you weren't billed for services we never rendered. Can you please send us an email with your old Ziply account number? We can be reached at ************************************** Reference this review in your email so we have some background info before proceeding! Thanks. 

• Review fromJerome D

  Date: 08/18/2025

  5 stars
  After having a series of problems with long distance calling and internet connectivity, ****** (1.5) with technical support got the problems solved. She was persistent and smart in working the problem and in staying in touch with me. She is certainly one of the best technical support people Ive ever dealt with. Thank you, ******.

  Ziply Fiber

  Date: 09/23/2025

  This is really awesome feedback to see! We love hearing about when our team members help make someone's day better. Thanks for taking the time to share some good vibes about your experience with ****** - we will pass it along to her supervisor!

• Review fromMarilyn H

  Date: 08/15/2025

  5 stars
  I've had nothing but good experiences with the Ziply people. I just had electrical issues at home and I needed to get back on the internet after it was knocked out in the process of getting the electrical issues taken care of. In addition, I was not doing well on several other fronts as I'd just lost my beloved dog. The wonderful tech support gal (Thank you *****!) walked me through everything and got me back on the internet for an important meeting scheduled for the following day. She was knowledgeable and kind. A great combination in a tech support person. I'm so grateful. Thank you Ziply for having such great people as ***** working for you. PS Great pricing and great internet service. Again, so grateful on many fronts.