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Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ziply Fiber has 2 locations, listed below.

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    Customer Review Ratings

    4.55

    Average of 1,491 Customer Reviews

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    Review Details

    • Brett N

      Date: 07/23/2025

      We were very pleased with the time and thoroughness in resolving our problem. The representative was courteous, understanding and provided constant communication.

    • Suzanne m

      Date: 07/22/2025

      Our internet has changed hands several times. *******, Frontier and now Ziply. We were promised Fiber in 2020 to be installed by Spring of 21 or early 22. Instead, we found we were only receiving less than 1MB download speed. We were ignored for YEARS of complaints and finally a technician found that we had a cap from a prior provider - *******. We were promised a decreased **** and while taking a mere $20.00 off the $170.00 **** a month this stopped and there ****ing department seems to be dying a slow and painful death. Bills being received after due date. NOW my **** has increased by at least $60.00 since 2025. I am paying for fiber service without the benefit AND no date of when it will be available. I am still at less than 5MB download speeds. My last **** said I owed over $400.00 with no explanation of the additional $255.00 added. Currently trying to get my landline working as it stopped working days ago. I keep calling and receiving different reasons for the outage. I was just informed a technician will need to be sent out. I have had to call monthly to fix my **** as it has been wrong, late or indiscriminate charges added. There have been late charges added even when the payment was made weeks before due date and Their website does not reflect in real time changes made. I have to trust that the customer service *** is accurate and has documented the new total due. IF THERE WAS ANY OTHER PROVIDER I WOULD SWITCH WITH **** IN MY HEART AND SOUL! I actively discourage anyone from using this company every chance I have.

      Ziply Fiber

      Date: 08/13/2025

      Hi *******. We are truly sorry for the ongoing frustration youve experienced. What youve describedfrom years of slow speeds, missed service promises, and inconsistent billingis unacceptable, and you deserve far better. At the very least, it sounds like a billing and account review is in order so we can assess the reasons for some of those larger charges, and make sure everything is current on our end. We'd love an opportunity to make this right. When you have a moment, can you please send us an email at ************************************* with your account number or service address? That's all we need to get started, and hopefully get this all back on track. Thanks!

    • Cynthia M

      Date: 07/19/2025

      I would always recommend this service to my friends and family!!! Thank-you Ziply Fiber for your ***************** and customer satisfaction!!! ????????

    • Stephen T

      Date: 07/17/2025

      Good customer service. Competent tech support upgrading my line. Overall good uptime.

    • John S

      Date: 07/17/2025

      When I subscribed to their service, the price was $49. A couple of years later, they hiked it to $55. Then to $60, now - $75.They demanded credit card number for a $10 discount so in fact, they charge $85. This outfit abuses its virtual monopoly in our market which is illegal. I attempted to communicate this simple concept to their customer "service" located in the *********** but apparently they are not bound to the US laws.They promised fiber service YEARS ago but have never delivered, speed is slow but they charge $5 for "road maintenance". No kidding.If there is any - ANY - alternative, go for it.

      Ziply Fiber

      Date: 08/13/2025

      Good afternoon ***. Thank you for leaving your feedback here. We hear you loud and clear, and want to know if there is anything we can do to improve your impression of us. We know rate increases are never a welcome sight, but we do clearly communicate when/why with regard to our planned rate increases. We can also talk plans for fiber expansion, and see if there have been updates for your area! Can you please send our team an email at ************************************* with your service address or Ziply account number? That will get us started, Thanks!

      John S

      Date: 08/14/2025

      This is baloney!1. You never inform us in advance - you just charge our accounts the amounts you choose. 2. There is no need to "check" - you are not planning to deploy fiber in our area even though the conduit had been installed 6 years ago, and you received federal funds to improve infrastructure and just stole our [taxpayers'] money.3. And finally, your business is not affected by tariffs, and even if it were, price hike from $49 to $85 (over 73%!!!) is nothing short of criminal. I doubt you increased your employees' salary 73%. I addressed the issue with the ***, ***, and our congressman - price gouging is outright illegal.

    • Bud B

      Date: 07/13/2025

      **************** was helpful, fair and thoughtful in handling the restarting my service after a short pause caused by my credit card getting compromised.

    • Donald W

      Date: 07/08/2025

      It's not customer service very pleasant experience highly recommend it

    • Gail C

      Date: 07/04/2025

      My problem accessing my voicemail was corrected quickly and professionally. I appreciate the quick response and the follow up call.

    • Shalline N

      Date: 06/25/2025

      Excellent service! My tech helped me with everything. He was knowledgeable and fast.

    • Gary E

      Date: 06/25/2025

      customer service was professional, courteous and helpful in answering my questions, and they resolved the questions I had quicklly.

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