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Collections Agencies

I Q Data International Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

199 total complaints in the last 3 years.
86 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/26/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a leasing contract with the Axio apartments. They were transitioning management owners as I was moving out. The manager at the time **** ***** stated on 8/11/23 after a shooting occurred several residents could move out without any financial consequences for leaving before the notice date previously provided. I then moved out end of around or about 28th day of August 2023. I then spoke with staff in the office of newly named ******** financial manager Mrs. ****** She stated she would follow- up, but didnt. So I followed up again days later on 7th of September 2023 with a ****** ******** who stated things was all out of order and he would follow up with me by 2 pm the following day and he did not, which I did reach out several more times in person with no communication back. Then in November of 2023 i was contacted by one debt collector at the time wouldnt provide his name and became very disrespectful as I tried to explain to him that the debt was invalid. Later finding out his name was *** ****** Each conversation with him was the same rude, disrespectful and unprofessional. I attempted to reach out to Axio ****** ******** again with no luck. I have attempted to challenge this via credit dispute and each time it has been sent back within 2-3 weeks not to mention the amount is increasing with various amounts weekly. I then made contact with the debt collection office and each time asked that it be recorded. I was hung up on, then when I called back was connected to *** ****** When I asked for debt validation I was told I had to send in a written request which I did not do, but received a letter in mail dated July 11th, 2024 but this conversation was in August of 2024 and letter was received in August of 2024 as well. I have email communication to validate my agreement that I would not be charged fees for moving before the date of the 60 day notice. I also have receipt of payment for July 2023 & notice amount in Aug.2023 with payment receipt to confirm amount
Customer Answer
Date: 09/30/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Shamika *******, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:_
******* *******
Date: 09/26/2024

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on 08/26/2024 for 3rd time by Select one -> Email, ((PHONE)), Mail, or ((Other))(Please specify)_I had a representative send in dispute letters via credit repair 3 times since April 2024 and then called ******* to speak with someone but the agent *** ***** is always unprofessional and rude which makes communication hard, but in my conversations did ask phone call be recorded and if could send 2 times for sure.
  
  *****
- The reason why I believe the alleged debt is not Valid is because I had an agreement with the property manager at the time of residency that no additional charges or fees would be charged for moving out. I also moved out at the end of August 2023 and informed, so dont owe for September 2023. Made contact several times to resolve balance of owed rent for month of August, but made a payment my day of moving completely out of unit. Documents attached below.
  
  *****
- The account number:_0008995909__
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 10/10/2024
Thank you for bringing this matter to our attention. In accordance with the Fair Debt Collection Practices Act (FDCPA) and other state and federal laws, our office is unable to publicly address any complaint or issue brought forth by a consumer without their express consent. If you would like to have your situation reviewed, we encourage you to telephone our office toll-free at ************ or correspond with us by mail to: IQ Data International, ****************************.
Customer Answer
Date: 10/10/2024

Complaint: 22342083

I am rejecting this response because: I have my lease which shows I was in lease agreement with the Axio Apartment and that it was set to end for 07/2023 which is accurate for the month to month charge of $187 for July to August of 2023. I moved out August 28th, 2023. The document sent shows that my communication was via email from **** ***** which was the Property manager at that time. I have also included the payment receipt for the month of July 2023 and the payment receipt of a partial payment for the month of August which was submitted when I was completely moved out, but I also submitted the notice given on August 8th showing what was owed for that rents payment at the time of moving. There are dates and times for those correspondences via email. Since they said they have no documentation of it. I also submitted what was sent to me from them of the itemized breakdown of the charge but it doesnt reflex that additional fees they keep putting on every week either.

Sincerely,

******* *******
Initial Complaint
Date:09/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Clear Creek Landing, I do not have a contract with IQ Data International, they did not provide me with the original contract as I requested.
Customer Answer
Date: 09/25/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Jordan Boer, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:_____Jordan Boer______________________________ Date: 9__/_25_/__2024__

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on __05/12__/___2024 by Select one -> Email, Phone, Mail, or Other (Please specify)_________mail________
- The reason why I believe the alleged debt is NOT valid is: The burden of proof falls on the collection agency not the consumer (me) , I find it concerning that IQ Data International is not complying with legal requests. I request IQ Data International provide proof they sent debt validation, as is my legal right. If IQ Data International cannot provide proof I demand this account be removed from my credit report as is my right per FCRA section 623.(a)(i) . This is my last request before I file a formal complaint with the CFPB and the FTC_________________________________________________________________________________
- The account number:_____________________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer Answer
Date: 09/27/2024
This debt does not belong to me I’ve reached out multiple times to IQ Data International to request the original contract to verify this debt and have not received the contract. This debt was purchased by a third party debt collector. This account must be deleted the status of this debt is not correct and the account was bought for less than then what was owed by the third party collector. You can see in my attached credit report that IQ Data International raised the original balance more than 2000.00 dollars. This information is not correct and not accurate. I Don’t know even this is my debt I have not received an original contract from this third party collector to verify information. This is a clear violation of the FCRA this is not accurate or complete.
Desired Resolution: Correction to a credit report
Customer Answer
Date: 09/30/2024
I have reached out to IQ Data International multiple times to get the original contract included sending letters but i didn’t make a copy of the letters that’s were sent.
Business Response
Date: 10/04/2024
Hello,
Please accept IQ Data
International’s attached response to Mr. Boer's complaint letter.
Thank you for your
assistance with this process if you require additional information please feel
free to contact me by the email or phone listed below.

Thank you
Alex Lawson
Quality Control
Assistant
IQ Data
International, Inc. | 888-313-9662 EXT 1806
d/b/a Assurant
Recovery Solutions
[email protected]

Assurant Recovery Solutions is a
registered trade name of I.Q. Data International, Inc.

This communication is from a
debt collector attempting to collect a debt. Any information obtained
will be used for that purpose.
Initial Complaint
Date:09/20/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was living in ****** at **************************** up until April 30 of 2024. The manager said I could leave without any penalty and break the lease. She made me take her to a very expensive lunch and then just dumped me there and left.Four months later I get a collection agency after me for $3785 and no itemization for anything so I dont even know why I owe any money I never got any regular bill of any type and they just got an agency after me which is so wrong ****** really think shes funny. The manager is evil ****** ****** and she works for ******* and ************ break any lease is only $1500 so why would I owe them $3785 all of a sudden?She made me sign back around November never gave me a copy. Never cosigned it with ***** took me six months of nagging to get a copy of the lease. I trusted her and she used me.She took $560 of my money and kept it and its not deducted from what I owe because I dont have any itemization I was to move to a different unit because Im a disabled veteran and there was too much noise at my house. She made up stories about me that ******* and ********* wont let me move and it was lying. There are no stories.And again she stole $560 of my money she took $360 cashier check and a $200 apartment deposit and just kept it and said theyll mail it to you and I never got it I dont feel that I owe anything I am a permanently and totally disabled person, and I am being mentally abused. Im a disabled vet.I want an itemization of charges and I want an explanation because they dont give me any information. They just think Im gonna pay the stupid bill and it didnt really drop my credit rating. The only point being is its very unfair and I dont think it is even legal.
Customer Answer
Date: 09/20/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Wendy *****, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:__wendy burke_________________________________ Date: 09__/_20_/__2024__

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on _07_/__01/_2024__ by Select one -> Email, Phone, Mail, or Other (Please specify)_mail________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:__ I never received a normal bill that was itemized. I never was told I owed them money in the beginning. Nobody did a walk-through of my apartment before I moved. Was never informed by ****** ****** that there was a charge to move for any reason. I never got any original bill to begin with for them to go into collects Immediately______ ****** kept refusing to give me a copy of my lease for six months______ She had me take her to a very expensive lunch before I moved, so I thought everything was fine_ p I talked to someone named *****, a man at the collection agency who made total fun of me I told him I kept wanting copies of the lease and I was not giving it and I signed a cover page thats all I ever saw of it. I kept asking for copies that I never got and he thought it was funny. I think his name was *** *****.___ The whole nature of this is a scam and a sham. Its a shame what they do to disabled veterans thinking they can get away with it________________________________________________________________________________
  
  *****
- The account number:_1QD0P1N512912____________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 10/03/2024
Hello,
Please accept IQ Data Internationals attached response to Ms. ******* complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
**** ******
Quality Control Assistant
IQ Data International, **** | *********************
d/b/a ***************************
******************************************

*************************** is a registered trade name of ********* International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 10/10/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *****
Initial Complaint
Date:09/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Montage Apts Ca. I do not have a contract with IQ Data International. They did not provide me with the original contract as requested.
Customer Answer
Date: 02/02/2025
I am not responsible for debt said with IQ Data International. I do not have a contract with this business. The original creditor was Montage Apartments. I am not part of the lease agreement with a montage and do not owe them anything. They have the wrong person.I requested a copy of original signed lease agreement but refused to provide me a copy. I demand this debt be removed from my credit report.
Desired Resolution: Demand this negative report be removed from my credit report.
Customer Answer
Date: 02/13/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Kristine *******, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ******** Legaspi Date: 2/13/2024

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on _09_/16__/_2024__ by Phone. The Original Creditor is Montage Apartments/Two Coast Living. The debt was sold to IQ Data International Account#**********. On Sept. 16, 2024 I contacted Montage Apartments requesting for receipts and itemized statements because they did not return my security deposit, nor any communication of attempt to collect a past due balance. Until today I have not received a dime. I contacted IQ Data International after I was informed they had bought the debt. on Sept 16, 2024 I requested validation of the debt and informed IQ Data International that I do not owe the debt and stop all communication unless provided with documents requested/validation of the debt. On Feb 10, 2025 I received a letter via postal mail from IQ Data International trying to collect the debt. Today, Feb 13 I submitted a letter via postal mail requesting to once again validate the debt. I am not responsible for this debt and demand it removed from all Credit Report. ( Experian, Transunion, Equifax)
  
  *****
- The reason why I believe the alleged debt is NOT valid is: Debt was not validated and Original Creditor "Montage Apt/Two Coast Living refused to provide itemized statement of repairs and did not return my security deposit.
  
  *****
- The account number: **********
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer Answer
Date: 02/24/2025
Please see attached.
Business Response
Date: 03/05/2025
Hello,
Please accept IQ Data Internationals attached response to Ms. ********* complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
**** ******
Quality Control Assistant
IQ Data International, **** | *********************
d/b/a ***************************
******************************************

*************************** is a registered trade name of ********* International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.

Initial Complaint

Date:09/16/2024

Type:Billing Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

The nature of this dispute is that it is a fraudulent negative **** on my credit report for a debt that is not mine. On Sep 28, 2023, IQ DATA INTERNATIONAL IN reported on my credit report that I owe $2,980. Since then the company has called members of my family and me to harass us about this debt. They have never proven I owe this debt. In fact, I don't owe this debt. My family and I told them over the phone to never contact us but they continue to do so. Last week they even sent a letter to my house. I have told them many times to contact my lawyer instead of me, but they continue to harass me directly. Contact ************************************** PC in *********, ******. They represent me. STOP CONTACT ME. THIS IS HARASSMENT AND I DO NOT OWE THIS DEBT. TAKE THIS MARK OFF MY CREDIT REPORT OR LET'S SETTLE THIS IN COURT. Please note, I have legal insurance. I can litigate against you with no personal cost to myself.

Customer Answer

Date: 09/17/2024

1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Daniel ******, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ****** ****** Manley Date: _09_/_17_/__2024__

2) Here is the information BBB requested regarding my complaint:

I requested the verification of the debt from I Q Data International Inc on _07_/_28_/_2024__ by Select one -> Email, Phone, Mail, or Other (Please specify)_Consumer Financial Protection Bureau__________

*****
The reason why I believe the alleged debt is NOT valid is: I have no record of this debt. This simply is not my debt. It is fraudulent and a fabrication. Also, I have told the company repeatedly to contact my lawyers and they refuse. Instead they continue to try to pressure me against my stated wishes by direct contact.

*****
The account number: Unknown. Company has not provided. I also don't have the account number personally because this is not my debt, so I have no reason to have a record of it.
*****

******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

Business Response

Date: 09/27/2024

Hello,

Please accept IQ Data Internationals attached response to Mr. ******** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
**** ******
Quality Control Assistant
IQ Data International, **** | *********************
d/b/a ***************************
******************************************

*************************** is a registered trade name of ********* International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.

Customer Answer

Date: 09/30/2024

Complaint: 22292933

I am rejecting this response because:

It is factually false. You have been told to not contact me. You did call members of my family and spoke to them on the phone. In your response you allege you have knowledge of a separate company calling us. If that is the case, this separate company called to collect a debt on your behalf. If you are operating with other unlicensed companies to collect debts, then that may be a violation of my consumer rights. Immediately provide all information on ***** companies you work with to harass, contact, and exploit consumers.

I also want to point out the timeline you provided in your response letter makes it clear that you know you are attempting to collect a debt outside the statue of limitations:

You admit that your office received my account in September of 2018. You admit you sent a letter to my house after received a complaint from me on September 19, 2024. The statue of limitations on debt such as this alleged (and fraudulent) debt is 3 years. You are attempting to collect on a debt you received 6 years ago. This needs to go off of my credit report, NOW.

I also dispute:

"IQ Data International, **** (IQ
Data) is committed to treating every consumer with the dignity and respect to which they are
entitled and is committed to its compliance efforts and ethical debt collection practices."

This is factually false. You have many complaints against your company for unethical collection practices. You are known to be fraudsters who don't follow the law. You should be ashamed to work for such an unethical company with methods and practices of operating outside the law.

Sincerely,

****** ******

Customer Answer

Date: 10/02/2024

On September 26, 2024, IQ Data International sent a letter to the Better Business Bureau in response to complaint #********. The letter is attached and clearly states that this referenced debt is from September of 2018. This same letter states that IQ Data International is attempting to collect on this debt. On October 1, 2024, IQ Data International contacted the ************************************ and CHANGED THE DATE for this alleged debt to September, 2023. This lie to the **** is attached. I believe IQ Data International lied to the **** because starting on October 1, 2024, this alleged debt is OUTSIDE THE STATUE OF LIMITATIONS for a housing debt. This debt was older than 6 years old starting on October 1, 2024. Any attempt to collect this debt violates my consumer rights. At a minimum, change the date of this debt on my credit report to September, 2018. To fully satisfy me and prevent further action, remove this debt from my credit report. This is not my debt.

Desired Resolution: Correction to a credit report

Business Response

Date: 10/04/2024

Hello,

Customer Answer

Date: 10/08/2024

Complaint: 22292933

I am rejecting this response because:

The information provided by the company is a lie. They clearly made up this entire debt, and now they are changing the date as well. You will notice that they give different responses to the same questions depending on who is asking. The word for your companys actions is: FRAUD

You have my attorneys contact information. Send them all of the information you have on this fake debt. Your lies have gone too far and it is time for the lawyers to do the talking

Sincerely,

****** ******

Business Response

Date: 10/25/2024

Hello,

Customer Answer

Date: 11/07/2024

This is not my debt. I do not recognize this debt. This company has already said this debt is from longer than 6 years ago. This company is attempting to collect on a debt outside the statute of limitations.

Initial Complaint
Date:09/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Under 15 USC 1681e (b), and 15 USC 1692c, I have no legal contract with IQ DATA INTERNATIONAL. I did not give them permission to past on my consumer reports either. They have failed to even prove such a debt is owed. Upon request, they refused to verify the debt. This account is not valid and has been reported as inaccurate. Remove it from my credit report immediately.
Customer Answer
Date: 09/24/2024
Please find the attachment. It is the requested document :

AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

Also, please see below. All of the information that you requested will be listed here:

- Documentation of the request that you sent to the debt collector seeking the original contract or other verification of the debt.

I spoke to the company once on the phone and they proceeded to hang up on me when I told them this debt was fraudulent. I have phone records but nothing else to "Prove" I requested such documentation.

- Explanation of why you believe the debt is not valid.

The named company that sold the debt did have a contract with me but they took me to court and the case was dismissed. I paid my rent. Anyone that can count can see that my rent times the length of the lease that I had with said company does not equal the amount this company is claiming that I owe. This is a fraudulent debt.

- The reference number debt collector provided you for the alleged debt.

The provider hung up the phone in my face and only wanted to argue with me. They refused to provide me with any information or documentation.

Please call or email me if you have any other questions or concerns.

Thank you,

******* ******
Business Response
Date: 10/25/2024
Hello,
Please accept IQ Data Internationals attached response to Ms. ******** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
**** ******
Quality Control Assistant
IQ Data International, **** | *********************
d/b/a ***************************
******************************************

*************************** is a registered trade name of ********* International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Initial Complaint
Date:09/15/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against IQ Data International regarding an ongoing issue with a wrongful collection on my account. I was notified by Allanza at the Lakes that my account was mistakenly sent to collections, and this matter has been communicated to IQ Data International.I have made multiple attempts to resolve this issue directly with ******* by contacting them via phone and email. I also provided all the supporting documentation they requested to demonstrate that the collection was placed in error. Despite these efforts, ******* continues to report this inaccurate collection to the credit bureaus, negatively impacting my credit.Furthermore, ******* has failed to respond to my emails and has not taken appropriate action to remove the incorrect collection from my credit report, as they are required to do under the Fair Credit Reporting Act.I kindly request the BBB's assistance in resolving this issue and having IQ Data International promptly remove the wrongful collection from my credit report.
Customer Answer
Date: 09/15/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Andrea ******, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:___Andrea Carter_____ Date: _09_/_15_/_24

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on _9_/_15_/__24_ by Select one -> Email, Phone, Mail, or Other (Please specify)_____email____________
  
  *****
- The reason why I believe the alleged debt is NOT valid is: Allanza at the Lakes(original account) has verified the account was wrongfully sent to collections and has updated the $0 balance owed in their system. Allanza at the lakes has stated they have informed and relayed this information to iq data but ******* has failed to remove this collection off my report and furthermore is continuing to report even though I have called and emailed numerous times with the information they have requested._____________________________________________________________________________________________
  
  *****
- The account number:_____________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer Answer
Date: 09/18/2024

Business Response
Date: 10/02/2024
Hello,
Please accept IQ Data Internationals attached response to Ms. ******** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
**** ******
Quality Control Assistant
IQ Data International, **** | *********************
d/b/a ***************************
******************************************

*************************** is a registered trade name of ********* International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Business Response
Date: 10/16/2024
Please see attached response.
Initial Complaint
Date:09/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved out of an apartment, provided them with ******************************************* July of 2022. I turned in my keys and said to let me know if they need anything else from me. I never heard from them again until seeing a 72point drop in my credit score in 2024 (2 years after I moved out). When I contacted ******** I spoke with **** *** who communicated with her supervisor ****** ****. I moved out July 1 and my Lease ended July 10. *** Rental property was claiming I owed them the whole month of July due to not providing them with 60 day notice or a forwarding address, both of which are inaccurate. I wrote my new address down when I handed in my keys and they asked that I also email them. I emailed them 61 days prior and they responded at 60 days asking if they could do anything for me to stay, showing they received my email. This inaccurate information they provided by *** was inaccurate once I provided emails and with **** *** and her supervisor. We then NEGOTIATED A SETTLEMENT to pay the 10 days of July (I PAID the $968.34 immediately on Sept 6) that I owed but was never given a bill for because "they were not given a forwarding address". As such I am not required to wait until they gain contact with *** properties before it can be removed from my credit, for this to "be resolved" when the property management was incorrect and I do not owe the whole month of July and was NEVER provided a bill prior to receiving an email from ******* with the debt I supposedly owed. I am requested this be removed from my credit due to it being completely inaccurate and not receiving anything from the property management before they went to ******* (2 YEARS LATER)and negotiated settlement paid. I called in today and they said If i just pay the amount (though it is $1300 higher than what I owe) that it could be removed immediately and then I could wait for a refund. I was also hung up on by Chloe ******** would like ******* to remove this from my credit bureau immediately.
Customer Answer
Date: 09/14/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Natalie Kline, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:___________________________________ Date: __/__/____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
- The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
- The account number:_____________________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer Answer
Date: 09/18/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Natalie Kline, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:________Natalie Kline___________________________ Date: _9_/_18_/___24_

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_______email__________
- The reason why I believe the alleged debt is NOT valid is:_____The full amount of $2,235 is not valid because 1) I did provide JFK with a 60-day notice, 2) JFK was given a forwarding address (also had my email address and phone number which has not changed) but I was never provided a debt before collection, never contacted, and I moved out over 2.5 years ago, 3) I'm unsure why the debt shows $2,235 on my credit because the breakdown from JFK shows $1980.5 and 4) IQ Data agreed (Ayla Fox and Cierra Dunn) to settle the account in full (10 days rent for 968.34) on September 6th and stated on a recorded line that it would be REMOVED from my credit bureau after being addressed via the 968.34. See attached for emails and recording. She then told me to check back on September 10th to see if it was removed. I called Ayla back on September 13th and she then said they can’t remove it unless I pay it in full and asked me to contact JFK (their client!). This was all AFTER I already gave them a payment of 968.34 and they said it would be removed immediately. Not only did I prove I do not owe the whole month of July because my lease ended on July 10, I proved that I provided I gave over 60-day notice and ways to contact me after I moved out. I provided a payment to settle because they said it would be removed (see the video recording) and they are still asking me to pay the full amount. I want this removed from my credit immediately and I want a receipt of settlement.____________________________________________________________________________________________
- The account number:______9117330_______________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 09/27/2024
Hello,
Please accept IQ Data
International’s attached response to Ms. Kline's complaint letter.
Thank you for your
assistance with this process if you require additional information please feel
free to contact me by the email or phone listed below.

Thank you
Alex Lawson
Quality Control
Assistant
IQ Data
International, Inc. | 888-313-9662 EXT 1806
d/b/a Assurant
Recovery Solutions
[email protected]

Assurant Recovery Solutions is a
registered trade name of I.Q. Data International, Inc.

This communication is from a
debt collector attempting to collect a debt. Any information obtained
will be used for that purpose.
Customer Answer
Date: 09/30/2024

Complaint: 22282057

I am rejecting this response because: this is not what was agreed to. I was told by Ayla Fox who communicated with her supervisor, Cierra Dunn, if I paid the 10 days for July 1-July 10 2022, this would be removed from my credit and I would get a notice reflecting this to my email the following week. They never said that I still owed the other amount, they said if I paid the 10 days that day, it would be removed. I suggest IQ data goes back to the recorded phone call, phone number 717-418-9646 on September 6th, where their employee agreed to this settlement with her supervisor approval. At no time, did they communicate I still owed the remaining balance. Their employer lied and acted unethically by saying one thing and now saying something else when we agreed to settle.

Sincerely,

Natalie Kline
Business Response
Date: 10/04/2024
Hello,
Please accept IQ Data
International’s attached response to Ms. Kline's complaint letter.
Thank you for your
assistance with this process if you require additional information please feel
free to contact me by the email or phone listed below.

Thank you
Alex Lawson
Quality Control
Assistant
IQ Data
International, Inc. | 888-313-9662 EXT 1806
d/b/a Assurant
Recovery Solutions
[email protected]

Assurant Recovery Solutions is a
registered trade name of I.Q. Data International, Inc.

This communication is from a
debt collector attempting to collect a debt. Any information obtained
will be used for that purpose.
Customer Answer
Date: 10/16/2024
I respectfully request that ******* release the initial phone conversation that took place on Sept 6th starting around 12pm with my phone number ************ that supports the audio I also recorded. At this time is when an agreement was reached and the account was settled for $968.32. If ******* refuses to release the recorded phone call to me, I request it be saved and preserved for the future. I am not satisfied with their response as this was not a payment it was a settlement agreed upon by ****** **** and **** ***.
Initial Complaint
Date:08/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This account on my file was opened fraudulently and I told them numerous times and I was told they will make my life miserable and I should lawyer up. I told them that this is not the way to talk to people and that Im scared for my well being after being threatened over the phone when I called them. This account and all accounts with I.Q data ********************** needs to be removed from my credit report and cease and desist contact of any kind.
Customer Answer
Date: 08/26/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Dominic Lewis, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:____DominicLewis_______________________________ Date: 08__/26__/_2024___

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on 06__23/__/2024___ by Select one -> Email, Phone, Mail, or Other (Please specify)___email______________
- The reason why I believe the alleged debt is NOT valid is:_my identity was stolen and utilized for various items including this debt. IQ data does not care after they threaten me and only want to collect money._________________________________________________________________________________________________
- The account number:_______________IQD0IMXXXXXXXXXXX______
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer Answer
Date: 08/28/2024
They have 2 accounts in collections that was opened fraudulently and I’ve contacted the complex’s that sent it to the collections agency. The complex deleted the accounts due to it be fraudulent and that the collections have to dismiss the collections due to it being invalid. I ask that these collections on my credit file be dismissed
Desired Resolution: Correction to a credit report
Business Response
Date: 10/04/2024
Hello,
Please accept IQ Data
International’s attached response to Me. Lewis' complaint letter.
Thank you for your
assistance with this process if you require additional information please feel
free to contact me by the email or phone listed below.

Thank you
Alex Lawson
Quality Control
Assistant
IQ Data
International, Inc. | 888-313-9662 EXT 1806
d/b/a Assurant
Recovery Solutions
[email protected]

Assurant Recovery Solutions is a
registered trade name of I.Q. Data International, Inc.

This communication is from a
debt collector attempting to collect a debt. Any information obtained
will be used for that purpose.
Initial Complaint
Date:08/23/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was forced to move out of my apartment early because there was a water leak. It was a brand new building so it was going to be repaired under warranty, but my apartment was uninhabitable, so the apartment complex agreed to terminating my lease early without penalty. I was given less than 30 days to vacate the apartment, but I complied with all requests. Then, the apartment complex charged me rent for an additional week after I moved out in addition to several excessive damage repair expenses totaling over $3000. I am in active dispute with the apartment complex and they've agreed to reduce these total expenses, but have yet to reissue the move out statement. This collection agency was tasked with collecting the debt. I paid $500 towards the balance, in good faith, to keep the balance from being reported to my credit. This was to buy time until the apartment complex reissued the CORRECT move out statement. Today, the collection agency ILLEGALLY auto-debited my account for the remaining balance. I never authorized this transaction, but the collection agency is claiming I did and is refusing to let me speak with a supervisor or listen to the phone call.
Customer Answer
Date: 08/23/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Madison *****, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: Madison *********** Date: 08/23/2024

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on 08/23/2024 by Select one -> Email, Phone, Mail, or Other (Please specify)em
  *****
- The reason why I believe the alleged debt is NOT valid is: On 6/11/2024, maintenance entered my apartment for preventative maintenance and found a severe water leak in the ceiling. I was informed by the property management of Upland Flats Apartments, ***********************, that I would need to vacate the apartment by the end of the month (6/30/2024). I complied with these requests, despite the quick turnaround, and vacated the property by 4pm on 6/30/2024, which is documented in the smartlock history of the apartment. On 7/22/2024, I received a move out statement in which I am being charged rent and utilities from 7/1-7/8 (after having paid all rent/utilities due in June in full). I have disputed these charges and the apartment complex has agreed to remove them, totaling $601.92, per the original move out statement. I have also disputed additional damages listed "Damages - Plank Replacement" as this repair totaling $2,613 is unreasonable based on the alleged damages (please see move out inspection attached). Upland Flats is requesting I pay 80% of the bill to refloor the entire apartment, even though it is arguably less than 10% of the apartment that needs minor attention, which they still have not provided sufficient documentation of. I agreed to pay 50% of the total flooring bill (see Redicarpet invoice attached) which would total $1634, rather than the $2613 Upland Flats is asking for. This seems like a reasonable solution. Based on my request, I would owe them $1,354, after my $500 security deposit.
  *****
- The account number: "Upland Flats - ******* *****"
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 09/13/2024
Hello,
Please accept IQ Data Internationals attached response to Ms. ****** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
**** ******
Quality Control Assistant
IQ Data International, **** | *********************
d/b/a ***************************
******************************************

*************************** is a registered trade name of ********* International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.

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I Q Data International Inc is NOT a BBB Accredited Business.