Business Profile

Collections Agencies

I Q Data International Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

199 total complaints in the last 3 years.
86 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recently, I investigated my credit report and found several items there to be inaccurate. Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates.15 U.S. Code 1681i (5)Treatment of inaccurate or unverifiable information(A)in general if, after any reinvestigation under paragraph (1) of any information disputed by a consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer.Please remove the following items from my credit report, immediately:Accounts 1. IQ DATA INT. Account: *****************- This account is being reported inaccurately, please remove
Customer Answer
Date: 07/09/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Eduard0 ******, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:_Eduardo Cabral________________________ Date: _07_/_09_/_2024___

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on _01_/_12_/__2024 and 01/06/2024 _ by USPS certificate mail (twice)_
- The reason why I believe the alleged debt is NOT valid is:_____innacurate information_______
- The account number: *****************
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 08/01/2024
Hello,
Please accept IQ Data Internationals attached response to ******************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Initial Complaint
Date:07/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint regarding a disputed debt from IQ Data on behalf of the Benedictine, my former apartment complex. The debt in question totals $490.20 and purportedly covers move-out charges. I firmly believe these charges are invalid and fraudulent. Despite my attempts to resolve this matter directly with IQ Data, I have encountered significant obstacles.Initially, I reached out to IQ Data via email and phone to dispute the charges. Regrettably, my emails have gone unanswered, and during a recent phone call, I was abruptly disconnected while attempting to address the issue.The Benedictine has provided me with an itemized statement detailing the alleged damages: Stove top: $12.50 Oven/range: $25.00 Kitchen floor: $7.00 Counter top: $20.00 Kitchen sink: $20.00 Refrigerator: $10.00 Microwave: $7.00 Trash removal: $5.00 Living room floor: $20.00 Bedroom floor: $10.00 Bathroom sink (x2): $14.00 Toilet bowl (x2): $40.00 Shower door (x2): $200.00 Shower floor + install: $100.00 I have attached photos provided by the Benedictine showing that these amounts are unwarranted. The so-called damages, such as water stains on shower doors and floors, result from Arizona's high mineral content water and are easily remedied without replacement. Furthermore, upon moving into the apartment, I paid a redecoration fee that should have covered any necessary cleaning costs.Additionally, I possess video evidence confirming the apartment's condition upon my departure, which contradicts the justification for these charges. I am prepared to share this evidence with your office to support my claim.I request that the Better Business Bureau intervene in this matter to ensure a fair and equitable resolution. I look forward to your prompt attention to this issue and to receiving your assistance in resolving this dispute.Thank you for your time and consideration.
Customer Answer
Date: 07/09/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Jackson ******, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:_Jackson Donner_ Date: _7_/_9_/_2024_

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on _7_/_8_/_2024__ by Select one -> Email, Phone, Mail, or Other (Please specify)_Phone on 7/8/2024 and Email a few days prior_
- The reason why I believe the alleged debt is NOT valid is:_I believe that the charges made are egregious to the state of the apartment upon moveout as well as having paid a redecoration fee upon move in of the apartment. Details of this can be seen on my original complaint._
- The account number:_0009106164_
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 08/01/2024
Hello,
Please accept IQ Data Internationals attached response to ******************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 03/09/2025
I already have reported my complaint about half a year prior about a debt that I do not owe. It was for 500 dollars to an apartment complex that did not have proof that I owed a debt and they even told me in the response on this website (that you can surely find) that they do not have proof so I don't know why they continue to harass me. I would just like to let them know if they continue with this harassment they will see me in court since it is illegal to do what they have been doing and I will fight them to the bitter end.
Desired Resolution:
Modification/discontinuance of an advertised claim
Business Response
Date: 03/24/2025
Hello,
Please accept IQ Data Internationals attached response to Mr. ******** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
**** ******
Quality Control Assistant
IQ Data International, **** | *********************
d/b/a ***************************
******************************************

*************************** is a registered trade name of ********* International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 03/25/2025

Complaint: 21959396

I am rejecting this response because:
*******'s reasoning for the debt being valid is complete non-sense. If having photo evidence as well as video evidence is not proof of no damage, then what is? Where is the line drawn out? If photos and videos aren't proof, then how do they prove that the damages were from after I moved out and I'm not being set up? I wasn't even given the chance to even talk with the Benedictine about the debt before they sent me to a debt collector which is shady enough as is. I even outlined in my contract that I don't owe them anything because I paid a non-refundable redecoration fee in advance so how does that logically not cover damage even if there was damage to be present (which there isn't because this is a scam)? The Benedictine and ******* both have histories of being disingenuous money grabbers and this case is no different. I want to not hear from this business again and let this letter be my intent of rejecting/invalidating the debt once more. If they want to see me in court and waste money on a case they know they can't win, then so be it.

Sincerely,

******* ******
Initial Complaint
Date:07/07/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sept. 30, 2021 my daughter, ***************************, moved out of an apartment that I cosigned for at ****************, **************************************. I received the move out statement and paid what they were asking less $300 for the clean up of the apartment, which we were disputing. The amount they were asking is $2,071.14. I paid $1,771.14. I sent this to the apartment complex on Nov. 22, 2021. The apartment complex never responded to the dispute over the $300 and the check cleared my account on Jan. 3, 2022. Neither my daughter nor myself were ever contacted by Atlantic Heights. On Feb. 6, 2024, I received a phone call from **** from I. ******* International demanding I pay $2,071.14. I questioned what this was for and was told for bounced checks. My wife, who handles the finances, called **** and tried to speak to him so this issue could be cleared up. She requested proof of the debt and was told that they do not need to supply us with proof since his client supplied him with all the proof he needed. We corresponded back and forth and told I. ******* International to take us to court since we have proof we paid everything with the exception of the $300. Since Atlantic Heights cashed our check with no response to the dispute, that indicated acceptance. I feel that both companies are committing fraud in the fact that they are asking for any money let alone the total amount of $2,071.14.
Customer Answer
Date: 07/08/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, ************;******, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:___Richard Widmer________________________________ Date: _07_/08__/_24___

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on _02_/07__/24__ by Select one -> Email, Phone, Mail, or Other (Please specify)__phone & then again via email and mail on 2/15/24_______________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:__Debt was paid in full less $300 that I disputed. I never heard from **************** and they cashed the check indiciating acceptance.________________________________________________________________________________________________
  
  *****
- The account number:__0009042894___________________
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer Answer
Date: 07/15/2024
I am here to upload the Authorization for Release of Information.
Business Response
Date: 08/02/2024
Hello,
Please accept IQ Data Internationals attached response to ******************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality Control Assistant
IQ Data International, **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of ********* International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 08/07/2024

Complaint: 21952939

I am rejecting this response because:
The Disclosure Authorization form had been uploaded on 7/15/24. I have reuploaded it again today.

Sincerely,

***************************
Business Response
Date: 08/21/2024
Hello,
Please accept IQ Data Internationals attached response to ******************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality Control Assistant
IQ Data International, **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of ********* International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Initial Complaint
Date:07/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On or about March 2023 IQ Data sent me a demand for over $1,000.00 representing ***********************, **************** from which I moved from in Feb 2023. I Moved out complying with the lease as well as ethics. I never received an Invoice or other statement from *********************** that IQ data was representing. I notified them of that and in a few weeks IQ Data did e-mail me an invoice. They had a late fee for Feb 2023 which was an error because I was moved out as per expiration date of 2/6/23. I mentioned this in my reply and also requested a full description of the other charges WHICH ARE CODED. I never stated I was not willing to pay anything. Simply requesting a detailed description. They never replied in any manner. Today I see that I am in Collections with Credit Bureaus. This is underhanded and unprofessional.
Customer Answer
Date: 07/03/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, ************;*********, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:___________________________________ Date: __/__/____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
- The reason why I believe the alleged debt is NOT valid is:__________________________________________________________________________________________________
- The account number:_____________________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 07/17/2024
Hello,
Please accept IQ Data Internationals attached response to ************************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 07/19/2024

Complaint: 21932417

I am rejecting this response because:
I Clearly requested that all lines on the Invoice from Village of *************** be explained.
There are many that are coded which they only understand what they are.
Re: the Carpet and Refrigerator I requested PHOTOS of issues as I did not cause any damage to them.
I have witnesses.
They reduced the charges???? Why? Guilt???
I NEVER received any additional communication from IQ Data since May 2023 regarding my dispute.
But now they will send me this???? What a joke. So unprofessional.
Recently to only find out that they placed me in collections which is effecting my credit rating. THIS IS UNDERHANDED.
I NEVER STATED THAT I WAS UNWILLING TO WORK THIS OUT OR TO PAY ANY REASONABLE ACTUAL FEES.
So filing this with the credit bureaus is cowardly and despicable.
I ALSO MENTIONED THAT THE PROPERTY DOES NOT LIST ANY FEE CHART FOR SUCH THINGS.
MEANING THERE IS NO TRANSPARENCY.
Since I have not heard back from anyone since 5-2023 I started billing Village of *************** for failure to refund my Security Deposit with interest from 2/1/2023 to present with interest accumulating every month this is unpaid.

Sincerely,

*********************************
Business Response
Date: 07/30/2024
Hello,
Please accept IQ Data Internationals attached response to ********************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 08/27/2024
I still have not received any letter from ******* as they stated would be sent 2 times.

They are stalling and the Issue remains unresolved as well as filed with the 3 credit agencies.

Business Response
Date: 09/12/2024
Hello,
Please accept IQ Data Internationals attached response to Mr. *********** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
**** ******
Quality Control Assistant
IQ Data International, **** | *********************
d/b/a ***************************
******************************************

*************************** is a registered trade name of ********* International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 09/16/2024

Complaint: 21932417

I am rejecting this response because:
They keep claiming they mailed me a letter detailing ALL of the charges listed on the Invoice from Village of ****************
This is not true and I feel they are playing games.
I WILL NOT PAY A ***** UNTIL I RECEIVE A FULL TRANSPARENT LIST OF ALL CHARGES.
I have waited more then 1 1/2 years for these letters and none have been received. They are lying.
Where are they mailing to?
Is the mail requiring a signature?
I sent them several letters using *** so I can have Signature receipt of the delivery.
If I do not receive this explanation of charges by end of Sept 2024 I will turn this over to my attorney as well as file a complainant with Attorney Generals offices in **, ** and ** for deception/fraud.

Sincerely,

******* *********
Business Response
Date: 09/23/2024
Hello,
Please accept IQ Data Internationals attached response to Mr. *********** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
**** ******
Quality Control Assistant
IQ Data International, **** | *********************
d/b/a ***************************
******************************************

*************************** is a registered trade name of ********* International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 09/24/2024

Complaint: 21932417

I am rejecting this response because:
AS I STATED SEVERAL TIMES. I NEVER RECEIVED ANY LETTERS FROM ** SINCE EARLY 2023. I REQUESTED, NUMEROUS TIMES, A ITEMIZED LIST DESCRIBING ALL CHARGES VILLAGE OF *************** HAD LISTED ON THEIR INVOICE.
AND IQ KEEPS LYING THAT THEY SENT ME LETTERS. NOW THEY ARE DANCING AROUND THE ISSUE BECAUSE THEY NEVER SENT ANYTHING!!!!!!
IF ******* IS A REPUTABLE COMPANY, WHICH IN MY OPINION THEY ARE NOT, WHY DON'T THEY ATTACH THE SO CALLED LETTERS TO THIS CORRESPONDENCE?
THE BBB AND I WILL HAVE THE LETTERS ON RECORD.
ATTACH THE LETTERS!!!!! SO WE CAN SETTLE THIS.
BUT FOR SOME REASON THEY TAKE PRIDE IN KEEPING THIS MINOR MATTER ON MY CREDIT REPORTS.
I SPENT APPROX $35.00 SENDING THEM MY LETTERS LAST YEAR.
BECAUSE I AM HONEST AND WANTED TO SETTLE THIS MATTER, THEY WANT TO STRETCH THIS OUT. WHAT A DISHONEST OUTFIT.
IF THE NEXT CORRESPONDENCE DOES NOT INCLUDE THE FULL ITEMIZED LIST OF CHARGES, I WILL PROCEED TO CONTACTING THE ATTORNEY GENERALS OFFICE IN ** AND ***

Sincerely,
******* *********
Initial Complaint
Date:06/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a call from ***************** with IQ Data International and I was very polite. I told him I was glad he called because I didnt know where to call so I could pay this debt I owe. I told him I would pay in October. He seemed nice at first, but weird he would ask me what kind of car I own & other personal questions. Then he snapped in a second. He got loud & demanded I put my sick, elderly mother on the phone so she could pay my bill! I said no! She has lung cancer! Omg, I was in shock! He kept yelling at me, you better get her on the phone NOW because this needs to be paid today! I said, let me talk to a supervisor right now! He continued telling me my mom better pay my bill today & I said again to put me through to a supervisor. I confirmed his name was ********************** said hed transfer me, but no one ever answered. I called back three times. First time, the guy transferred me right back to *****************. Second time, they hung up on me. Third time, I told the guy what happened & instead of saying a word, he put me on hold, I guess bc the elevator music started to play. Im legally disabled. Both physically and mentally. Im in absolute distress right now because of this man & the other people who answered the phone. This is NOT okay!! I want them to be held accountable!! Im breaking down now, because who does that? Who speaks that way to another human? Especially a disabled one? Theyve NEVER sent me anything in the mail or email. I never even got a call from them before today. Please help me. I will never answer a phone number I dont know ever again. This was & is horrific.
Customer Answer
Date: 06/29/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Maria *****, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name *************************************** Date: _06_/_29_/2024

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on _06_/28__/_2024_ by Select one -> Email, Phone, Mail, or Other (Please specify)_Email: *****************************_______________
- The reason why I believe the alleged debt is NOT valid is:_I dont believe the debt to be invalid, though I question the amount due. I seek apologies and compensation from IQ Data International for mental trauma by means of harassment and abusive language and tone from ***************** on 06/28/2024. Along with **************, the rest of the employees were rude and disrespectful and unprofessional. Simply hanging up on me because they are rude people; bullies. Their reputation proceeds them. I demand no contact via phone to myself or anyone I know from IQ Data International going forward. This was the first time they reached out to me and caused me mental distress. They were made aware of my disabilities and my lack of money, as well as my mother being a 79 year old woman with lung cancer who doesnt work and only receives social security, yet **********************, rudely, and forcefully told me twice (once after I demanded to speak to a supervisor) to get (my) mom on the phone so she can pay something right now. He claimed she pays all of (my) bills, which I already made clear to him that was not the case. I was never transferred to a supervisor; instead, the men at IQ Data International toyed with me, by hanging up, transferring me back to **************, or putting me on hold when no one would ever come to pick up the call. ************** asked me personal questions that I didnt feel comfortable answering, but he assured me it was to receive some sort of leniency towards a due date. After he gathered my private information, he quickly turned into a monster and said he didnt care and I needed to pay something right now (even though I told him I would be taking care of the matter in October). The whole ordeal was something Ive never dealt with, as far as any company goes- including other collection agencies. They should be out of business. I will settle my debt with ********* on my own so I never have to deal with these people again. I understand my rights and what he (*****************) & the other employees did to me. It was a crime. Committing mental anguish, harassment, and abuse. I have no documents to attach, because they have never sent me a bill. Neither via **** or Email. This abhorrent behavior is a pattern with this company, as I have learned since the calls on 06/28/2024 and I will not stand for it. This company should be ashamed of themselves (but they wont be) & be punished for the way they treat people. ________________________________________________________________________________________________
- The account number:____Dont know_________________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 07/12/2024
Hello,
Please accept IQ Data Internationals attached response to ****************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 07/17/2024

Complaint: 21918265

I am rejecting this response because:
Theyre lying. Not about the debt from *********. I owe Westhaven money & they will be paid. Theyre lying about the harassing phone call. If they think it was so professional, they can send the recording to the BBB and myself. They also claim they arent calling me anymore, but they called me twice within two minutes the other day. This company shouldnt be allowed to exist. I am really angry theyre lying about their professionalism. Debt collectors are, by law, not allowed to harass people & thats exactly what happened. No one has ever spoken to me that way before. Send us the recording. The BBB will see youre lying.

Sincerely,

*********************
Business Response
Date: 07/25/2024
Hello,
Please accept IQ Data Internationals attached response to ****************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 07/26/2024

Complaint: 21918265

I am rejecting this response because:
Im telling the truth. Thats why they wont share the phone recordings with myself or the BBB. Theyre bad men who talk down to and harass women. I talked to the apartment complex today & they said they were really sorry and had heard this is how they are & theyve tried talking to them about how they treat people. Its not okay. You need to fire everyone there & then hire nice people. Or at least people who dont yell at people who were so nice to them & tell them to go put their mom on the phone so she can pay their bill. Then repeat themselves after you tell them shes an elderly woman with lung cancer. AND the person theyre talking to is disabled, themselves! Which was said, also! Youre crooks and cowards & youre why women choose the bear. I see you added money to my debt. Why? Because your egos hurt now because a woman is standing up to you? Good luck with that. Dont call me- Ill call you. Rudest people on earth. I really dont know how youre legally still in business. Ohhh! Its because you wont turn over your recordings! I bet youll conveniently lose the one with your employee & myself. Again, dont call me- Ill call you as soon as I can settle this.

Sincerely,

*********************
Customer Answer
Date: 07/31/2024
Hello. I dont have call logs from July. I apologize if I made a mistake thinking it was them but maybe it wasnt. I stand firm on my original complaint, though. I hope you can obtain our phone conversation so you can hear the vulgar harassment made towards me when I was just trying to take care of my bill with Westhaven Apartments. I can give you the womans name and number from ********* who confirmed how awful this company is, if you want it. They know about my physical and mental disabilities. So does IQ, yet they did what they did to me anyhow. Im not going to let this go. Im sure other people just roll over and take it, but I wont. They cannot talk to and yell at people like that. Its unprofessional & inhumane. Something needs to be done about them so they wont do this to other people.
Initial Complaint
Date:06/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*************************** ************************************************************************ DOB: 04-21-1968 SS # ***-**-4932 06/25/2024 Re: Request to Remove Inaccurate Information from My Credit Report Dear, EXPERIAN I am writing to you today to express my concern about a recent review of my credit report. I have identified several items that are inaccurate and request their immediate removal.According to the Fair Credit Reporting Act (FCRA) Section 15 U.S. Code 1681e(b) "Accuracy of Report," a credit reporting agency preparing a consumer report must follow reasonable procedures to ensure maximum possible accuracy of the information about the individual.Furthermore, FCRA Section 15 U.S. Code 1681i(5) "Treatment of Inaccurate or Unverifiable Information" states that if, after any reinvestigation of disputed information by a consumer, an item of information is found to be inaccurate, incomplete, or cannot be verified, the credit reporting agency must:Promptly remove that item of information from the consumer's file.Modify that item of information, as appropriate, based on the results of the reinvestigation.Promptly notify the furnisher of information that the information has been modified or removed from the consumer's file.Based on the above, I request the immediate removal of the following items from my credit report:Accounts ********************************** AT ***********) This account is incorrectly reported. Please remove it from my credit report immediately.
Customer Answer
Date: 06/28/2024
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Julian *******, expressly authorize I Q Data International Inc to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to I Q Data International Inc.

I acknowledge without this authorization, I Q Data International Inc would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here:___JULIAN BORRERO_______________________________ Date: _06_/_21_/_2024___

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on __06/_21_/_2024__ by Select one -> Email, Phone, Mail, or Other (Please specify)___EMAIL______________
- The reason why I believe the alleged debt is NOT valid is:_____SEVERAL ITEMS ON THERE TO BE INACCURATE_____________________________________________________________________________________________
- The account number:___IQDOALXXXXXXXXXXXX__________________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer Answer
Date: 07/01/2024
SENDING SIGNED DOCUMENTS.
Business Response
Date: 07/19/2024
Hello,
Please accept IQ Data Internationals attached response to ********************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 07/24/2024

Complaint: 21899578

July 24/2024
i Q Data International Inc.

Re: Rejection of response- Complaint ID ********

I would like to remind you that the burden of proof falls on the collection agency, not the consumer. Therefore, I request that you provide complete and detailed documentation validating the debt in question, including, but not limited to:

1. The original agreement that created the debt
2. A detailed breakdown of the amount owed
3. Proof that your agency has the legal right to collect this debt
If i Q Data International Inc. cannot provide this proof of validation, I demand that this account be removed from my credit report, as stipulated in section 623(a)(1) of the FCRA.
Please be advised that this is my last request before filing a formal complaint with the ************************************ (CFPB) and the ************************ (FTC).
I appreciate your prompt attention to this matter. I expect your written response within 30 days of receipt of this letter.

Sincerely,

***************************
Business Response
Date: 08/02/2024
Hello,
Please accept IQ Data Internationals attached response to ********************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.

Customer Answer
Date: 08/06/2024

Complaint: 21899578

Dear I.Q. Data International, Inc.,

I am writing in response to your letter dated August 2, 2024, regarding Complaint ID ********.
I am disappointed that your response does not fully address my concerns. While I appreciate the provided copies of the first and last pages of the lease and final account statement, this information is insufficient to validate the debt.
As previously stated, the burden of proof lies with the debt collector. Therefore, I request that you provide the entire lease agreement, not just the first and last pages. Additionally, I reiterate my request for a detailed breakdown of the amount owed, including any applicable interest, fees, or charges.
Furthermore, I demand that you provide concrete evidence of your agency's legal right to collect this debt. A general statement that the contract is part of your private records is not acceptable.
If you cannot provide the requested documentation within 30 days, I will consider this a failure to validate the debt and will proceed with filing a formal complaint with the ************************************ (CFPB) and the ************************ (FTC) as outlined in Section 623(a)(1) of the FCRA.
I expect a timely and comprehensive response to this letter.

thank you.
Initial Complaint
Date:06/15/2024
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear ***/*****,I am writing to formally lodge a complaint against IQ Data International, located at P.O. ****************************** concerning an erroneous and unjust collection account reported under my name. In June 2023, I discovered that IQ Data International has reported a collection account on my credit report with the credit bureaus. This collection account is identified by the account number [account number]. I believe this account has been reported in error for the following reasons:Despite my written requests for validation of this debt on May 10 2023, February 24, 2024 and May 4 2024 and IQ Data International has failed to provide adequate documentation proving that this debt is valid and belongs to me. According to the Fair Debt Collection Practices Act (FDCPA), I am entitled to verification of the debt, which has not been fulfilled. I have formally disputed this debt in writing on multiple occasions May 10 2023, February 24 2024 and May 4 2024, yet the collection agency has continued its collection activities without providing the requested validation or ceasing their efforts. This is a direct violation of the FDCPA.I kindly request the Better Business Bureau to investigate this matter thoroughly and mediate a resolution. Specifically, I seek the following remedies:- Immediate removal of the erroneous collection account from my credit report.- A formal apology from IQ Data International for the distress and inconvenience caused.- Assurance that this issue will not reoccur and that my account will be handled with the utmost care and compliance with all relevant laws.I appreciate your prompt attention to this matter. Attached are copies of my correspondence with IQ Data International.Thank you for your assistance.Sincerely,****************** Attachments: Copies of correspondence/ dispute letters.
Customer Answer
Date: 06/15/2024
I understand & consent to the release of my information to I Q Data International Inc outlined in the letter from BBB.

Insert Your Name Here:*******************;Date: 06/15/2024

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on 05/10/2023, 02/24/2024, and 05/04/2024 by Select one -> Email, Phone, Mail, or Other (Please specify) Mail
- The reason why I believe the alleged debt is NOT valid is:__I have not received documents such as the original signed contract by me from the original creditor nor I have received any communication back from this company._______________________________________________________________________________________________
- The account number:_0008905628____________________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Business Response
Date: 06/27/2024
Hello,
Please accept IQ Data Internationals attached response to **************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 07/08/2024
Ive attached the authorization form.
Initial Complaint
Date:06/13/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm not liable for this debt with Avenue 64. I do not have a contract with IQ Data International. They did not provide me with the original contract as requested.
Customer Answer
Date: 06/13/2024
I understand & consent to the release of my information to I Q Data International Inc outlined in the letter from BBB.

Insert Your Name Here: Briyanah Burrows Date: 06/13/2024

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on 06/11/24 and 6/13/24 by Phone and email
- The reason why I believe the alleged debt is NOT valid is: I am not liable for this debt with Avenue 64 MO. I do not have a contract with IQ Data International, they refused to provide me with the original contract as I requested.
- The account number: ********************** refused to provide me with any information and told me to get an attorney.
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Business Response
Date: 06/27/2024
Hello,
Please accept IQ Data Internationals attached response to ******************' complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 07/01/2024
Please see attached, and use this form for the additional information needed for my case. The original was missing my name.

Thank you,

Briyanah Burrows
Customer Answer
Date: 07/01/2024
Please see attached authorization
Business Response
Date: 07/11/2024
Hello,
Please accept IQ Data Internationals attached response to ******************' complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 07/15/2024

Complaint: 21843703

I am rejecting this response because:
I am not legally obligated to pay I Q International Data. I do not have a contract with I Q International data stating otherwise. I demand to have this removed from my credit report. I Q International Data has not provided me with an original contract I have with them.

Sincerely,

Briyanah *******
Initial Complaint
Date:06/07/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ****************. I do not have a contract with IQ Data International. They did not provide me with the original contract as requested.
Customer Answer
Date: 06/07/2024
I understand & consent to the release of my information to I Q Data International Inc outlined in the letter from BBB.

Insert Your Name Here:___________Tineka Hicks________________________ Date: 06/07/2024____

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on 2__/_09_/__2024__ by Select one -> Email, Phone, Mail, or Other (Please specify)_____mail____________
- The reason why I believe the alleged debt is NOT valid is:__I have no contract with IQ DATA International I have no knowledge of this account and or its validity._______________________________________________________________________________________________
- The account number:_______IQDOSWxxxxxxxxxxx______________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Business Response
Date: 06/21/2024
Hello,
Please accept IQ Data Internationals attached response to **************' complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Initial Complaint
Date:06/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an debt that was turn over to IQ data *** and I tried to contact them several times. I let them know the amount of the debt is wrong and the rep that I spoke with said she wasn't going to look into nor was she going to work with me on making payment arrangements. I also, let her know I was NEVER given any notice of this debt. I saw it pop up on my credit report. Still to this date, I haven't received anything from HARLOW LUXURY APARTMENTS nor from IQ data **** when I try to do the chat on their website it said that I was not on the debt that they could not speak to me and I have proof of that. So then why are you going after me and messing up my credit. The interest is going up I want to say daily not even weekly. The rep is unreasonable and they don't work with you at all. The way that this company does business is unethical and it goes against everything that they say on their website. When I try to explain to the rep at IQ data that some of the charges and information on the report were wrong she had nothing nice to say she wasn't willing to listen and I have proof of what I'm talking about. She said she didn't not like the way that I was handling my account and she was not going to help me out at all. That wasn't professional that was personal. I've tried to make the payments with the actual company and with IQ data and have gotten nowhere and I've gotten frustrated with IQ data so I gave up. This company needs to be adjusted find closed or something because the practices have to be illegal.
Customer Answer
Date: 06/01/2024
I understand & consent to the release of my information to I Q Data International Inc outlined in the letter from BBB.

Insert Your Name Here:___________________________________ Date: __/__/____

Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from I Q Data International Inc on _02_/_26_/__2024__ by Select one -> Email, Phone, Mail, or Other (Please specify)_by phone, I STILL HAVEN'T__recieved anything from them. ______________
- The reason why I believe the alleged debt is NOT valid is:____I owe Harlow luxury apartments a past due balance. I tried to pay it through ****** and they closed the resident portal before they were supposed too, and the amount on the final ledger is wrong. ______________________________________________________________________________________________
- The account number:_____________________
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information and provided the requested information above. *******
Business Response
Date: 06/14/2024
Hello,
Please accept IQ Data Internationals attached response to ************************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 07/02/2024
Hello Suwai,

Here's the document you sent yesterday. It's signed and ready to go. Thank you for your help.
Business Response
Date: 07/11/2024
Hello,
Please accept IQ Data Internationals attached response to ************************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 07/15/2024

Complaint: 21788637

I am rejecting this response because: IQDATA Is lying. I reached out to them when it popped up on my credit score and I asked them why wasn't I sent a letter and she ignored it I never received anything from them or from ****** in writing saying that I owed anything. Also I spoke to someone at IQ data and see if I can make payment arrangements because I wasn't sure if the other party had their portion and she told me no that she didn't like the way I handled the case or my account and that she was not going to be working with me that she was not going to make payments online available to me and that she wanted the money all in full. The company is nothing like their mission statement on their website They are not helpful They do not try to work with you. I have pictures of the apartment that looks spotless nothing needed to be done and it's normal wear and tear that the maintenance or the apartments should pay for out of their money not mine. Also on my credit report it does not say in dispute at all it's still showing as a debt and each week not monthly, but weekly she's increasing or that company is increasing the debt or the interest every week the interest goes up. On document or screenshotIMG-20240407-WA0010.jpg shows where the manager addresses ******'s email on November 20,2023 and says we moved you out earlier that week, But why does ******'s document say that she moved us out November the 9th That's not earlier that week. That's almost a 10-day discrepancy. I contacted a landlord and tenant attorney 2024007_193105_chrome.jpg The reason why she said she held our security deposit was to paint the unit that is not a deductible expense that they're supposed to take out of our deposit per Nevada law. Also I have more green shots to upload but I can't I ran out of room for the five. With all the discrepancies I want to negotiate a pay for delete agreement in writing from IQ data so we can get this taken care of and I want it off of my credit report because I was never notified. IQ data international currently has over 350 complaints file with the **** and about 216 complaints with the better Business bureau because of their inaccurate reports and their verification request failing there is a current lawsuit out where you can get compensated because of their practices ****** has discrepancies and I q data also has their discrepancies and their fraudulent practices.
Sincerely,
Asure *********
Business Response
Date: 07/25/2024
Hello,
Please accept IQ Data Internationals attached response to ************************** complaint letter.
Thank you for your assistance with this process if you require additional information please feel free to contact me by the email or phone listed below.

Thank you
*********************
Quality ******************************************** **** | *********************
d/b/a Assurant Recovery Solutions
******************************

Assurant Recovery Solutions is a registered trade name of I.Q. Data International, ****

This communication is from a debt collector attempting to collect a debt. Any information obtained will be used for that purpose.
Customer Answer
Date: 07/26/2024

Complaint: 21788637

I am rejecting this response because:

Sincerely,

Asure *********

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I Q Data International Inc is NOT a BBB Accredited Business.