Complaints
This profile includes complaints for Receivables Management Systems's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 78 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Progressive. I do not have a contract with the collection agency THE RECEIVABLE MANAGEMENT SERVICES LLC (doing business as RMS Support). They did not provide me with original contract as requested.
Business Response
Date: 02/14/2024
We do not have Progressive as a client, nor do we have an account in this consumer's name. This is Receivables Management Systems, located in **********, **. We are not the business cited in this complaint.Customer Answer
Date: 02/20/2024
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
Prince WareInitial Complaint
Date:02/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Patient First, I do not have a contract with Receivables Management Systems/ They did not provide me with the original contract as requested.Business Response
Date: 02/07/2024
We are third-part debt collection agency, collecting this past due debt on behalf of our client. There would not be a contract between us and the consumer.Customer Answer
Date: 02/07/2024
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*****************************Initial Complaint
Date:01/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ************************* I do not have nor have I ever had a contract with Receivables Managements Systems. They did not provide me with the original contract as request on January 4, **** @ approx. 2:30 pm. The customer service rep stated that they could not provide the document because they did not have it on file.Business Response
Date: 02/02/2024
We are a third-party collection agency collecting this past due debt on behalf of our client. There would be no contract between us and the consumer. We have requested the consumer's statement and application from our client and will send to the consumer upon receipt.Customer Answer
Date: 02/06/2024
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[As of today, Feburary 6th, ****, I have not received the original contract from the company nor the third party acting on their behalf. I was told that this document would be sent to me. I requested this document on 1/4/****.I reached out to them again and was told the dispute department would call me back No one has contacted me yet. It has been over days, and I still have not received copy of the original contract with my signature. I request that this collection be removed from my credit report.]
Regards,
***************************Business Response
Date: 02/07/2024
We received the consumer's requested documents from our client today and they have been mailed to the consumer.Initial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have no transaction with this company what so ever. The caller would not identify themselves, the corporation, or reason for the call. They asked for my husband personal identifiable information (PPI) such as address, DOB, SS#. My husband had at time JUST LIVED IN ******* FOR A COUPLE OF MONTHS AND HAS NO DEBTS. The caller is EXTREMELLY AGRESSIVE and threaten us with legal action. SOMEONE PLEASE PUT STOP TO THIS TYPE OF HARRASMENT! WE HAVE DONE NOTHING FOR THIS TYPE OF PREDITORY CALL. I HAVE RECEIVED SEVERAL CALLS FROM RECEIVABLE MANAGEMENT SYSTEMS LLC AND I'M VERY CONCERNED FOR MY PERSONAL SAFETY.Business Response
Date: 01/29/2024
We are not Receivables Management Systems LLC. The consumer also did not provide a name or enough information to verify whether or not we have an account in their name.Initial Complaint
Date:01/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i am not liable for this debt with ELEPHANT AUTO INSURANCE, i do not have a contract with RECEIVABLES MANAGEMENT S, they did not provide me with the original contract as i requestedBusiness Response
Date: 01/29/2024
This is a generic complaint copied and pasted from a debt relief site. We are a third-party collection agency, collecting a past due debt on behalf of our client. There would be no contract between us and the consumer.
Further, as requested by the consumer on multiple occasions, we have already sent the requested documents, including the statement balance of the past due debt.
Initial Complaint
Date:01/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ELEPHANT AUTO INSURANCE, i do not have a contract with Receivables Management Systems, they did not provide me with the original contract as i requested.Business Response
Date: 01/08/2024
We have multiple accounts with this name, however we cannot validate the account based on the ***************************** provided by consumer. Please provide a reference number or account number in order to validate the account.Initial Complaint
Date:01/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Receivables Management Systems, they did not provide me with the Original contract as I requested.Business Response
Date: 01/08/2024
This is a generic complaint copied and pasted from a debt servicing website. We are a third-party debt collection agency, collecting a past due debt on behalf of our client. There would be no contract between us and the debtor. We sent the itemized statement of the date of service for which this debt arose, as requested by the consumer, on 12/23/2023. Please contact our office for payment options at ************.Initial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 06 ************************ I do not have a contract with Receivables Management Systems, they did not provide me with the original contract as I requested.Business Response
Date: 01/05/2024
We are a third-party debt collection agency, attempting to collect a past due debt on behalf of our client. There would not be a contract between us and the debtor. We have sent multiple communications to this debtor as they have requested, including the statement showing the balance due and the signed application by the debtor with the client's financial policy.Initial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I,m lot liable for this debt with Receivables Management Systems. I do not have a contract with Receivables Management Systems. They did not provide me with the original contract as requested.Business Response
Date: 01/05/2024
We are a third-party debt collect agency, collecting on behalf of our client. There would be no contract between us and the consumer. Further, this account has been paid in full by the consumer.Customer Answer
Date: 01/05/2024
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*****************************Business Response
Date: 01/08/2024
I'm not sure if I follow what the ask or request is in the complaint, it appears there is no text or it was just copied and pasted from the form?
Once again, this account is paid in full, there is no debt or balance due, and there was no contract between our company and the consumer.
Initial Complaint
Date:01/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sent me a letter I never have a business with them I dont have any obligation to pay you and no contract between me and your company I would also like to request, that no telephone contact be made by your company to my cellphone. I will also inform you that if your offices have reported invalidated information to any of the 3 major Credit Bureaus {Experian, Equifax or TransUnion} this action might constitute fraud under both Federal and State Laws. Due to this fact, if any negative **** is found on any of my credit reports by your company or the company that you represent, I will not hesitate to bring legal action against you for the following: Violation of the Fair Credit Reporting Act Violation of the Fair Debt Collection Practices Act Defamation of CharacterBusiness Response
Date: 01/02/2024
Hello - We are a third-party debt collection agency, attempting to collect a debt on behalf of our client. The consumer has an outstanding debt with our client. There would be no contract between us and the debtor. Please contact our office directly for payment options.Customer Answer
Date: 01/02/2024
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*********************Customer Answer
Date: 01/30/2024
Receivables systems *** they contact me again they sent me a letter with date 1/24/24 I clarify I don't want to be contacted by them anymore can you help me with that ?Business Response
Date: 02/02/2024
Hello - This may be considered a dispute by the consumer and request to cease communication. We are consulting with our attorney before responding to the consumer.
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