Complaints
This profile includes complaints for Receivables Management Systems's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 78 total complaints in the last 3 years.
- 17 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The original creditor is elephant auto insurance . I have never had any other insurance company besides farmers and geico . Requesting this be removed from my credit report immediately
Business Response
Date: 04/10/2025
Thank you for contacting our firm. The consumer originally disputed this account on 04/06/22, in which we placed in disputed status on 4/6/22. Since that time, we have mailed several validation documents to the address on file. On 3/16//23 the consumer claimed ID Theft. We requested additional information in which we did not receive.Customer Answer
Date: 04/10/2025
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have never received any letters from this company, i have lived at 1699 ******* ** since 2017 . My current ad**ess as of 10/2024 is *******************************************************. What information are you guys even requesting from me ?
Regards,
**** ******Business Response
Date: 04/30/2025
Thank you for contacting our firm. This account was originally disputed on 4/6/22 and we have mailed validation correspondence. Additionally, we have mailed correspondence requesting more information pertaining to the claim of ID Theft. This was mailed in 2023, with no response from the consumer.Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have never heard of these people and they don't indicate the source of the debtBusiness Response
Date: 04/03/2025
Thank you for contacting our firm. This account was referred to us by Patient First. Per this complaint, we have placed the account in disputed and cease and desist status. We will request additional information from the client. Per the cease-and-desist request, we will not mail validation documents.Initial Complaint
Date:03/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a collection letter from this business stating that I owed Patient First over ******. This amount was paid by my insurance and my copay was $25.00 which I paid to Patient First. I received a letter today( 3/15/25) from this company stating that my outstanding balance was $0.39 + $0.29 interest +$40.00 service for for a total of $40.68. This is scandalous. My copay was $25.00 and has been paid.I want them to mark this account paid in full with a letter sent to me. I do not want this o. My credit report.Customer Answer
Date: 04/02/2025
Please be advised that the company responded to a phone call that I had made earlier to tell me that when I went to Patient First, the company that it is representing, I signed an agreement sayi6that I would pay $40.00 if I was late in paying. I did not and asked them to send me a copy of that notice. They have not done so as of this date. It was not part of the invoice that Patient First posted after receiving payment from my insurance company. ************ added a fee on top of the $.39 that they are falsely claiming that I owe them.Business Response
Date: 04/03/2025
Thank you for contacting our firm. As a courtesy, we have closed the account.Customer Answer
Date: 04/03/2025
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
Regards,
****** ****Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Receivables Management Systems placed an account on my credit report on March 7, 2025 stating I owed two different amounts and is listed as the "Original Creditor". I have no contractual agreement with this company, I have no knowledge of this account and I'm not responsible for this debt.Business Response
Date: 03/11/2025
Thank you for contacting our firm. Per this complaint, we have placed the account in disputed status. Per previous communication, we will cease and desist all forms of communication.Initial Complaint
Date:03/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Receivables Management System, I do not have a contract with Receivables Management. They did not provide me with the original contract as I requested. I also attached a screenshot from credit karma with the address of Receivable Management Systems that is inaccurate because that's not their current address.Business Response
Date: 03/11/2025
Thank you for contacting our firm. The account was disputed on 12/20/23 and placed in disputed status validation documents were mailed on 12/20/23.Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Receivable management systems. I do not have a contract with the Receivable management systems. They did not provide me with the original contract as I requested.Business Response
Date: 03/11/2025
Thank you for contacting our firm. The account was placed in disputed status on 03/06/25 and validation was mailed to the address on file on 03/06/25.Initial Complaint
Date:03/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i went to patient first in ********* pa who failed to update my address so i never got a bill. i then tried to go back as i was very sick and patient first denied me urgent care which i believe to be against the law stating i owe *****. unfortunately, at that time, i had zero money as i live on ********** disability for 16 years now. now this collection agency is trying to fraudulently collect over ***** for fees they added on despite never even sending me a bill. i am willing to pay patient first the ***** but i refuse to pay this company money as they are commiting fraud and have never sent me one bill and it is illegal to add fees onto a debt when you never even send someone a bill to begin with. attached is my patient first bill showing i only owe *****Business Response
Date: 03/11/2025
Thank you for contacting our firm. Per this complaint, we have placed the account in disputed status and will reach out to the client to obtain a copy of the signed treatment and payment policy. Once received, we will mail all correspondence to the address on file,Initial Complaint
Date:02/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with PATIENT FIRST, I do not have a contract with REC *******, they did not provide me with the original contract as i requested.Business Response
Date: 02/21/2025
Thank you for contacting us. Per this complaint, we have placed the account in disputed status. We will mail validation documentation to the address on file, which is the same address listed within this complaint.Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The patient first bill I am being charged with is $601.91. This is in reference to a covid examination I received in January 2022 where I was 100% covered by my ******** officially in ******** by ********************. I have receipts that prove that my bill was covered back when I was seen by their doctors. And now I come to find out two and a half years later, I am being charged for a free covid visit even when at the time Patient First was offering free covid tests due to the rise of covid at the time. My wife was also affected and both out credits have been reuined. We demand restitution and our credits returned in the condition it was before your debts touched them. We also demand our balances zero out since all visits are covered automatically by our VA State ********.Business Response
Date: 02/07/2025
Thank you for contacting us. We have placed the account in disputed status and have reached out to the client for additional information. We will mail the dispute acknowledgement to the address on file, which is different than the address listed within this complaint.Initial Complaint
Date:01/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Elephant auto insurance, I do not have a contract with Receivables Management Systems. They did not provide me with the original contract as requested.Business Response
Date: 01/27/2025
Thank you for you contacting us. We have not received a notice of dispute prior to this complaint. All account related correspondence was mailed to the address on file which is different than the address within this complaint. We will place the account in disputed status, per this complaint and reach out to the client for additional information. Once received,we will mail all correspondence to the address that is listed within this complaint.
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