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Business Profile

Collections Agencies

Receivables Management Systems
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BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Receivables Management Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Violation of consumer rights as provided by the federal FCRA. Consumer request was made to dispute the accuracy of a balance in collections. Right was at first denied, argued with by the manager, who later said she'd do the dispute. A mailed copy of the dispute and information was also denied.

      Business Response

      Date: 12/07/2022

      The consumer called our firm on the evening of November 30, 2022 to discuss an account that we had been attempting to collect on behalf of a client. Consumer expressed disappointment and frustration in this phone conversation with an employee/manager when the employee advised the consumer that she was not authorized to offer an account adjustment and that she could not transfer her call to another manager. Subsequently, in this phone conversation, the consumer advised that she was disputing the collection fee and late charges. In response, we reported this debt as disputed to the credit reporting agencies, and we requested production of the client service agreement which supports the disputed fees and charges and upon receipt will send it to the consumer in order to validate the same.

    • Initial Complaint

      Date:11/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sent to collections for my daughter's account **********. I had her call RMS and add me to the account since they wouldn't deal with me. I then called and spoke to ******* who asked for the account verifications so I gave him the account number and our address (which is also listed on the bill). ******* said the zip code was wrong and when I asked how it could be wrong since they sent me the bill, he responded that ***** was off and they could not verify the account. I asked him how was I supposed to know what the zip code was if it was entered incorrectly and he said there was nothing he could do to help me except take a payment. I told him I wasn't going to pay until I had why the bill went to collections and what the issue was so I would not be sent to collections again and he said there was nothing he could do because he could not verify the account. I then asked to speak to a supervisor and he refused to transfer me because they could not verify the account. I pointed out he had most of the information and he had the account up, but he said he could not send me to a supervisor because of the zip code issue. I asked for him to ****** the zip code for ******, ** and he would see that I was correct, but he refused. I asked how was I supposed to get any information since I had no idea what someone else typed incorrectly and he said there was nothing he could do but take a payment. By this time I was very upset because I'm not clairvoyant and have no idea what someone else's mistake was, but he didn't care, nor was he going to hand me off to a supervisor who could maybe help. He said since we were at an impasse he was hanging up. How is someone supposed to find out what is wrong when you can't even get an answer for what someone else's mistake was?? And why would I give money when they can't give me the correct information? I don't understand how this is even good business. So we have a **** against our credit but no way to correct it or resolve it.

      Business Response

      Date: 11/29/2022

      Hello - Our collection agent was following proper protocol in that the address must be fully verified in order to protect the identify of our consumers we serve. The call should however have been transferred to a supervisor, and we do apologize for that inconvenience. This debt has not been placed on any credit report and in checking with our client, the account has been paid in full. There is no balance due.

    • Initial Complaint

      Date:10/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      You are in violation of 15 USC ****, Misleading False Reporting this account is negligently and inaccurately reporting failing to comply. This account in violation not reporting 100% accurate. Under 15 U.S Code ****a(4) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy, I demand you to DELETE IT FROM THE CONSUMER'S FILE.

      Business Response

      Date: 11/03/2022


      Hello - We have verified with our client on 10/31/2022, the consumer's account is open and there is a balance due. Please contact our office directly for payment options. 

    • Initial Complaint

      Date:10/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Receivables Management because i do not have a contract with them. Nor was i notified about this debt and they have not responded to my validation letter showing proof this debt belongs to me.

      Business Response

      Date: 10/26/2022

      Hello - A debt validation letter was sent on March 3, 2021 to this consumer, despite the fact the consumer did not dispute this account within the original 30 days of placement in collections. We have also sent this consumer the signed financial guarantor form from the original date of service for which this debt arose. Consumer also sent a cease and desist communication, so consumer will need to contact office directly to resolve. 

    Receivables Management Systems is BBB Accredited.

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