Complaints

This profile includes complaints for Receivables Management Systems's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Receivables Management Systems

  1807 Huguenot Rd Ste 118 Midlothian, VA 23113-5604

  
• 

  Receivables Management Systems

  PO Box 73810 N Chesterfld, VA 23235-8047

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Patient First and do not have a contract with Receivables Management S. They did not provide me with the original application requested.

  

  Business Response

  Date: 07/05/2023

  Hello - Please provide specific account *****************************. This consumer has two open active accounts that have been placed with us from our client. We are a third-party collection agency, collecting on behalf of our client. This information was outlined in the financial guarantor form the consumer had to sign in order to receive services from our client. 

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****************** and do not have a contract with Receivables Mangement. They did not provide me with the original application like I asked.Account number ******************** $105

  

  Business Response

  Date: 04/11/2023

  We are a third-party debt collection agency for our client, with whom you have a past due balance. There is no record of a dispute or request for account information. Please contact our office directly for payment options. 

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Receivables Management System and do not have a contract with them. They did not provide me with the original application like I asked.

  

  Business Response

  Date: 04/11/2023

  We sent a copy of the account itemized statement as requested on June 4, 2020. Please contact our office directly for payment and settlement options. 

  Customer Answer

  Date: 04/11/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I asked them to send me a copy of a signed contract not a itemized bill which they failed to do because they don't have it. I don't have a contract with them I don't know who these people are.  If they can't provide me with a copy of the original contract with my signature, than this needs to be removed from my credit report immediately. I have no knowledge of them or this account.
  
  Regards,
  
  *******************************
  
  
  
  
  

  

  Business Response

  Date: 04/13/2023

  We are a third-party debt collection agency, collecting your past-due balance, for our client Patient First. We have requested the financial guarantor form from the client, which you would have had to have signed in order to receive treatment at a Patient First location. We will send to you upon receipt from the client. 

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've contacted Receivables Management several times about my worry about this unverified account, R800PAT001001001****, with a balance of $333. I was attempting to speak with the credit agencies in order to obtain confirmation concerning the authenticity of their inquiry. RECEIVABLES MANAGEMENT S and the credit agencies did not address my concerns.Thus, I have decided to seek assistance from you to help me block this account, considering that it is unverified and inaccurate.

  

  Business Response

  Date: 03/31/2023

  As we requested, we sent a validation notice and itemized statement for this account on October 21, 2022. The consumer later disputed the debt claiming identify theft, which we then responded to with another letter dated 12/16/22 asking for additional information to assist with our investigation of this claim. Consumer did not respond and another letter was sent on 1/5/2023 again asking for additional details of your identity theft claim. Please contact office directly to assist with our investigation of your ID theft claim. 

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with elephant insurance and do not have a contract with convergent. They do not provide me with the orginial application like I asked.

  

  Business Response

  Date: 03/31/2023

  This is Receivables Management Systems. We are not familiar with your reference to Convergent. We cannot identify an account based on the information provided in your complaint. Please contact office directly. 

  Customer Answer

  Date: 04/03/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  The account was not deleted from my credit report 
  Regards,
  
  *******************************
  
  
  
  
  

  Customer Answer

  Date: 04/03/2023

  Delete account #r800eai0010010390173

  

  Business Response

  Date: 04/11/2023

  This account has been paid in full as of 3/31/2023. It is reporting as Paid in Full on the consumer's credit report as of 4/7/23. We are not obligated to remove this from the consumer's credit report, as it is accurately reporting as paid in full. We will consult with our client as a courtesy to see if they would be willing to remove it. 

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received a notice that I have a collection from REC MGM SYS on my credit report. It says it was opened on 07/20/2018 for $798.00 with account number starting in ***************** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  

  Business Response

  Date: 03/20/2023

  We are a third-party debt collection agency reporting on behalf of our client, for which you have a balance due. We received your dispute on 3/30/2021 and sent you a validation notice, including the statement from our client showing dates of service and amount past due. Please contact our office directly for payment options. 

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus. Please remove this inaccurate information from my credit report immediately.

  

  Business Response

  Date: 03/17/2023

  Hello - We have a cease and desist request on file from this consumer. Please have consumer contact our office directly in order for us to communicate. 

• Initial Complaint

  Date:02/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a bill from urgent care that they sent me a text about twice. I contacted them many times to try and figure out how to pay it. They never gave me clear instructions on how to pay it or the account number. I reached out many times with no luck. Then this company adds it to my report it was a $30 dollar copay and they put it on my credit report for 77 dollars. I paid the urgent care the $30 dollar copay once they finally told me how to pay it. This company just lowered the amount I owe 30 dollars on my report.

  

  Business Response

  Date: 02/27/2023

  Hello - The account was placed in collections from our client, which is not the client the consumer is stating in the complaint, therefore as agreed upon and signed in the financial guarantor form by the consumer, a $40 collection fee was assessed and interest has been accruing at the stated and agreed upon rate in the same financial guarantor form. Please contact office directly to pay collections fees and interest due. 

• Initial Complaint

  Date:01/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receivable Management System is the creditor for this alleged debt and it shows as an open account.The date of the alleged transaction is 05/26/2022. I am not liable for the alleged debt of $183.00. I am not liable to pay this debt to Receivable Management System and I do not have a contract with Receivable Management System. They did not provide me with the original application like I requested.

  

  Business Response

  Date: 01/10/2023

  Hello - The original application, completed on 12/7/2021, by the consumer was mailed on 10/28/22 as requested by the consumer. We are not the creditor, we are a third-party debt collection agency collecting on behalf of our client, which is the original creditor. Per the client, the account is open and due. Please contact office directly for payment options. 

  Customer Answer

  Date: 01/10/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I never received documentation or proof that this alleged debt was mine. I am not liable for this debt and as the third party who bought the debt it is your responsibility to provide proof. Since you have not you need to remove this invalid debt from my credit report immediately. 
  
  Regards,
  
  Zavier Bow
  
  
  
  
  

  

  Business Response

  Date: 01/23/2023

  We do not purchase debt from our clients. We are collecting on their behalf as a third-party. Once again, the signed agreement between the debtor and our client dated 12/7/2021 was mailed to the debtor on 10/28/2022. As a courtesy, we will once again mail the signed agreement this debtor has with our client.

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ***********************, and I do not have a contracted with RECEIVABLES MANAGEMENT SYSTEMS. They did not provide me with any legal documents with my signature like I asked.

  

  Business Response

  Date: 12/14/2022

  Consumer has attempted multiple methods of dispute. We have requested signed financial guarantor form and itemized statement from the client and was received 12/14/22. Will be sending to consumer. Please contact office directly for payment options.