5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Paula R
1 star04/23/2024
I am attempting to dispute a claim mailed to me. The person on the phone states that the dispute department closes at 4:30pm but the business hours listed states 8pm. If there are different hours for different departments that we have to deal with then they should be listed since this is a collection agency and we have to work to clear our name/credit.If give you the reference number then the agent should be able to at least ask us the name on the account. There are a lot of scams out there and people want to be sure they aren't getting scammed. But Im supposed to give you all my PII over the phone....
Receivables Management Systems Response
04/24/2024
In an effort to protect consumer identities, Receivables Managment Systems is required, by policy to verify certain information when communicating with a consumer. We apologize for any issues you have had regarding contacting our office. You may contact our office via email at ************************************** or call ************ and speak to a representative. If a disputes agent is not available, you will be able to leave a voice mail. If you leave a voice mail, an agent will get back with you.
Thank YouReview from Louis S
1 star09/11/2023
They are not very helpful. No one wanted to talk about it or even work with me to resolve this. All everyone stated is ok and how you want to pay the bill today after it basically had doubled. I had a bill from Patient first that was only $33 .They stated I was mailed the bills to the address on file but I never received them. After a few months then I received a letter from this company they put $40 worth of fees on it which balance changed to $71. This is something that could have been worked out instead of messing people credit up for a bill that was only $33. That is not right and they should change the laws . They should not be able to put items less then a certain amount of people's credit like this. Some one should look into how much fees these companies are charging people like thisReceivables Management Systems Response
09/13/2023
Upon review of this consumer's account, the past due debt has not been furnished to any credit reporting agency, nor has this consumer spoken with anyone in our office outside of a call to our office on which the consumer disconnected before speaking with anyone. The consumer signed a financial guarantor form which also spells out how collection fees are added upon the account being turned over to collections. We are a fully compliant third-party agency with more than 30 years of experience in the industry.Review from Amy R
1 star04/01/2022
They are rude not helpful and just hung up on me when I started asking questionsReceivables Management Systems Response
04/05/2022
Sorry to hear of this negative experience with an agent. FDCPA regulations restrict our ability to contact you regarding this matter here. Please call back to the main office directly and ask to speak with a supervisor regarding your BBB complaint.Review from Jade B
1 star01/27/2022
I have a bill from March 2012! And their still trying to collect on it? How is this account not closed or written off by now is beyond me. I have never heard that you can keep an account opened for collections indefinitely. And when you call them, in reference to this, they do NOT answer the phone.Review from Kirstyn
1 star07/01/2021
I had a forgotten urgent care account fall into the hands of the Receivables Management and it has been the most frustrating few years dealing with them. I reached out to the original urgent care facility (since RCMS was only contracted to collect), and paid the full balance with them. I was told that the urgent care would reach out to the team at RCMS to have the item deleted from my report, which it was (for two years) until these folks took it upon themselves to re-add it to my report last month without cause. To make matters worse, they've decided to list the account as being OPEN despite the balance being paid over two years ago. I've disputed the line item multiple times, but RCMS just keeps sinking their claws in and refuses to update the account as PAID as the urgent care facility advised them to. Totally unprofessional and unacceptable. I will be reporting this to the original urgent care, BBB, the ******** ********* ********** ******, and so on until they do what they are supposed to.
Customer Review Rating
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