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Business Profile

Collections Agencies

Receivables Management Systems
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BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Receivables Management Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 17 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with receivables Management systems and I do not have a contract with them. I have requested an original contract which has not been provided because there isn't one.

      Business Response

      Date: 04/24/2024

      Thank you for contacting our firm.  Per this complaint, we have placed the account in disputed status and have reached out to the client for additional information.  

    • Initial Complaint

      Date:04/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Patient First, as I do not have a contract with Receivables Management System. In addition, they failed to provide me with the original contract when requested.

      Business Response

      Date: 04/24/2024

      Thank you for contacting our firm. We have not received a prior request for validation documentation.  Per this complaint, we will place the account in disputed status and request additional information form the client. 

    • Initial Complaint

      Date:04/12/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt ************************ I do not have a contract with Receivable Management System and they did not provide me with the original contract as I requested.

      Business Response

      Date: 04/24/2024

      Thank you for contacting our firm.  We received notice dispute on 2/21/24 and placed the account in disputed status on 02/21/24.  We have reached out to the client for additional information.  

    • Initial Complaint

      Date:04/10/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with patient first, I do not have a contract with Receivables Management Systems, they did not provide me with the original contract as I requested.

      Business Response

      Date: 04/10/2024

      Thank you for contacting our firm.  We mailed a copy of the original contract to the address on file, which is different than the address within this complaint.  The correspondence was mailed on 3/22/24.  If the addresss needs to be changed, please give us a call. 

      Customer Answer

      Date: 04/10/2024

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      My address was provided in the complaint filed back in January 2024 via the ***** I also have contact this company via phone and have not gotten a response. 
      my demands remain. I am not liable for this debt with Patient First, I do not have a contract with Receivables Management Systems, delete this account from my credit report.

      Regards,

      *********************




    • Initial Complaint

      Date:03/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3/21/24 ***************************** 3169 ******************************* ** ***** *********** Box ***** RE: Method of Verification Dear (RECEIVABLES MANAGEMENT SYSTEM ) Pursuant to 1692g, I am requesting the Method of Verification for the following disputed account(s): REC MGM SYS (********) This is in accordance with the Fair Credit Reporting Act 611(a)(7). This is not a request for a reinvestigation of the previous dispute. This is rather a request for a Method of Verification where the following items should be provided to ensure the validity of the account(s).Please provide the following items: identify item(s) by the name of source, such as creditor or tax court, and identify type of item, such as credit account, judgment, etc. 1. The name of the original creditor 2. The creditors address and telephone number 3. The persons name they verified the dispute with 4. The documentation used to verify the dispute if you are unable to respond in a timely manner and provide the above items, please delete the account(s) from my credit report to prevent further damage. Best Regards,*********:*****-Channel [Agent/Beneficiary]Without Prejudice, All Natural Inalienable Rights Reserved

      Business Response

      Date: 03/28/2024

      The original creditor has requested that our firm close this account.  Credit reporting was updated 03/27/2024 removing the item.  Should the consumer have further questions, they may contact our office by phone at ************ or by email at **************************************.

      Thank you

    • Initial Complaint

      Date:03/07/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********************** I do not have a contract with The Receivable Management, they did not provide me with the original contract as requested.

      Business Response

      Date: 03/11/2024

      Hello - This is another complaint for the wrong entity. We are Receivables Management Systems located in **********, ********. Progressive Insurance is NOT a client of ours, nor do we have an account in this consumer's name. 

    • Initial Complaint

      Date:03/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is billing for a medical visit to Patient First that was under workmen's compensation. Trying to make me the employee pay for a company, Power Home, debt that is out of business now. This should have been under a ********* comp claim. The problem is that I use the same location for personal treatment. This is egregious and needs to be removed from my name and account at Patient First. Also, the staff is extremely rude and unprofessional at times.

      Business Response

      Date: 03/06/2024

      Hello - The worker's comp claim was denied according to our client. As a courtesy, we will ask the client to review and confirm this result. 

    • Initial Complaint

      Date:03/04/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company Name: REC MGM SYS (Original Creditor: 06 ELEPHANT AUTO INSURANCE) Company Address: ********************************************************************************* Phone Number: ************** Account Number: ******************Amount of Dispute:$321.00 Type of Account: ****************************/ChargeoffI recently reviewed my credit report and noticed an account that was not reporting accurately. I have a collection on my credit. The consumer reporting agencies need to report all information with complete accuracy. I've attached a copy of my report with this complaint. I'm now requesting you investigate and provide verifiable proof with records showing that this account is mine. If this information cannot be verified I demand this account removed from my credit report. Thank you for your understanding and prompt action.

      Business Response

      Date: 03/06/2024

      Hello - This consumer has disputed this account numerous times but has not responded to any of our requests to provide supporting information as to why they are claiming identify theft. We sent the consumer's requested document, showing the balance due on July 20, 2023.

    • Initial Complaint

      Date:02/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this Debt with PATIENT FIRST. I do not have a contract with RECEIVABLES MANAGEMENT SYSTEMS collection agency. They did not provide me with the original contract as requested.

      Business Response

      Date: 02/27/2024

      We are a third-party collection agency, collecting this past due debt on behalf of our client. There would not be a contract between ** and the consumer.

    • Initial Complaint

      Date:02/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with the "06 ELEPHANT AUTO INSURANCE". I do not have a contract with Receivables Management Systems. They did not provide me with the original contract as I requested.

      Business Response

      Date: 02/14/2024

      Hello - We are a third-party collection agency, attempting to collect a past due debt on behalf of our client. There would be no contract between us and the consumer. We mailed the requested document on March 16, 2023. However, as a courtesy, we will resend the documents. We have also requested the signed agreement between our client and the consumer, which we will also send upon receipt. 

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