Reviews

This profile includes reviews for Ecoshield Pest Control SLC, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control SLC, LLC

  1142 W 2320 S Ste A1 West Valley City, UT 84119-8500

  
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  Ecoshield Pest Control SLC, LLC

  445 N 2000 W Ste 7 Springville, UT 84663-3337

  

Review Details

• Review fromTodd S

  Date: 05/21/2024

  1 star
  This is the worse company for pest control.They didnt even do the fist treatment correctly left 3 wasp nest called them back and they only removed one.Go with a different company.*************************** Utah
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Todd,

  Thank you for your feedback, Todd. We’re sorry to hear that the service didn’t meet your expectations. Our goal is always to provide thorough and effective treatments, and we want to make sure any concerns about missed areas, like the wasp nests you mentioned, are fully addressed.
  
  Please reach out to us at [email protected] so we can look into this matter and ensure that any remaining issues are taken care of. We’re committed to making this right and ensuring your satisfaction.
  
  Customer Feedback Team

• Review fromWilliam S

  Date: 05/09/2024

  1 star
  EcoShield's conduct is dishonest, manipulative, and obstructive when addressing customer concerns.Door-to-door solicitation is an outdated practice that reputable businesses shouldn't rely on.A "route manager" approached my wife at home, ignoring our agreed-upon appointment time for a sales discussion with me. Despite my reluctance, he pushed aggressively to begin work immediately, falsely claiming my wife had authorized it.I reluctantly agreed to one discounted service under the assurance of easy cancellation, only to discover the deception later.Attempts to cancel the service led to 5 days of frustrating exchanges with an unhelpful customer "service" team, who seemed intent on stalling and repeating scripted responses.Their use of an AI-generated texting service under a fake persona further exemplifies their deceptive practices.EcoShield's business model appears built on manipulation and customer wear-down tactics.Only after persistent efforts, I obtained written confirmation that my account was closed and billing information removed.Considering similar experiences from other users, I recommend avoiding EcoShield entirely for pest control services.
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi William,

  Thank you for taking the time to share your detailed feedback. We understand your frustration and take your concerns seriously. Ecoshield Pest Solutions strives to ensure all customer interactions are professional, transparent, and respectful, and we regret that your experience did not reflect these values.
  
  We aim to provide clear communication regarding service agreements and cancellations. The challenges you described do not align with the standard of service we work to uphold, and we would like the opportunity to investigate this further to ensure that all issues are fully resolved. 
  
  Please reach out to us at [email protected] so we can address any remaining concerns and ensure that your experience is reviewed by our team. We appreciate your persistence in bringing these issues to our attention and want to ensure that moving forward, any gaps are corrected.
  
  Thank you again for your feedback.
  
  Customer Feedback Team

• Review fromDeborah S

  Date: 03/06/2024

  1 star
  We had a representative stop by our house last year and offered a one time service with the left over chemicals they had on their truck. All we had to do for this one time discount service was swipe our card and sign the Ipad. Little did we know it was a service contract. We tried multiple times to get it cancelled and was getting the run around. They were very deceptive and unethical in their practices to get people to sign up for their services. Today I was finally able to reach someone, who kept me on the phone for 30 minutes offering a discounted rate for the remaining term in our "contract". Finally was able to cancel the fake deceptive contract for $151.00. Beware they are a scam and will use unethical practices and deception to trap you into their services.
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Deborah,

  Thank you for sharing your experience. We understand your frustration, and we take these concerns very seriously. Ecoshield Pest Solutions is committed to transparency and ensuring that all terms are clearly communicated at the time of signup. Our goal is always to ensure that customers fully understand the services they are agreeing to, and we apologize if this was not your experience.
  
  We’d like the opportunity to review your situation further to ensure that your concerns are addressed appropriately. Please contact us at [email protected] so we can look into this and ensure that everything has been handled correctly.
  
  Thank you for bringing this to our attention.
  
  Customer Feedback Team

• Review fromRichard E

  Date: 09/21/2023

  1 star
  Buyer beware! Never have I paid so much for so little! Shame on me for succumbing to the high pressure door to door sales pitch. In a weak moment, I decided to give the service a try having seen some box elder bugs seasonally on occasion. I tried the service for 3-4 months before ending the contract in disgust. (Having to sign a contract for that type of service should have been my first red flag) Meanwhile, a tech showed up again to treat our home. My pregnant wife wasn't feeling well & she knew that I was trying to cancel the service so she didn't open the door for the guy. Instead of leaving & trying to reschedule, he spent 2-3 minutes spreading dust on the front of the house in the rain & left. We got invoiced for the full service which should have been inside the house, front & back yards! The local office is nondescript, barely marked & locked from the public. When I visited, one of the office workers opened the door & seemed sympathetic to my plight. She took my info & said she would try to waive the cancellation fee & get back in touch. She didn't. I returned a few days later & asked again. A couple of days later I got a text saying that it would cost me $200 to cancel the contract. By that time I had also received an invoice for $82.50 for the "discounted" service call that I neither wanted nor did the tech properly complete. I couldn't get through to the local office via phone in order to contest the invoice so I was forced to navigate the ********** call center once again. It cost me $82.50 for the last tech to show up & $150.00 to cancel the contract. Perhaps Ecoshield is a pest control service, I'm not so sure. However make no mistake, they are absolutely in the business of coercing people into signing predatory, over priced contracts & enforcing them. I would encourage anyone that needs pest control to do their homework & get competitive bids before signing any agreement or contract.
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Richard,

  Thank you for taking the time to share your detailed feedback. We understand your frustration with the situation, and we take your concerns very seriously. Our goal at Ecoshield Pest Solutions is to provide effective services with transparency, and we regret that your experience did not reflect that.
  
  We aim to ensure that all service terms, including contracts and billing, are communicated clearly during the signup process. It's important to us that customers feel fully informed about their options. We’d like the opportunity to review your account in greater detail and work toward a resolution that addresses your concerns.
  
  Please reach out to us directly at [email protected] so we can investigate this further and ensure that everything has been handled properly. We appreciate your patience and want to ensure that your experience is reviewed by our team.
  
  Thank you again for your feedback.
  
  Customer Feedback Team

• Review fromJOE P

  Date: 09/11/2023

  1 star
  I am having the same issues as other one star reviews. Their service did not get rid of wasp nests after three services in two months. I tried to cancel, but their scam is first to put you on hold, then you wait and wait, and then the original admin come back on the phone and says she needs to forward to the solutions team. No one will call back from their solutions team. I had same experience trying to cancel several times. I get the scam, they will not cancel the agreement.Do not engage this business.
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Joe,

  Thank you for sharing your experience. We understand your frustration and want to assure you that your concerns are important to us. Ecoshield Pest Solutions strives to provide effective services, and we regret that your wasp issue has not been fully resolved. Additionally, we take your feedback about the cancellation process seriously, as it’s our goal to make communication and account management as straightforward as possible.
  
  To ensure that your cancellation request is handled properly and to address the unresolved service concerns, please reach out to us directly at [email protected]. We are committed to investigating this situation and finding a resolution for you.
  
  Thank you for bringing this to our attention.
  
  Customer Feedback Team

• Review fromSusan A

  Date: 08/25/2023

  1 star
  This company is using scam tactics to get business. Told me they were in my neighborhood and had extra bug spray and would give me a good price. I paid them $169 to spray and knock down some hornets nests. I told them I did not want their services as I already have a local pest control company I am working with. I did not realize that a text they sent was a contract for more than ********* services. Unfortunately I did not read the text carefully and responded yes. I am a senior citizen and feel like a target for these fraudulent business practices.
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Susan,

  Thank you for sharing your experience. We take your concerns very seriously, especially regarding clear communication and ensuring our customers fully understand the terms of their service. Ecoshield Pest Solutions is committed to transparency, and we regret that your experience left you feeling misled.
  
  We want to ensure that any misunderstandings or issues with the service agreement are addressed. Please reach out to us directly at [email protected] so we can look into this matter and work towards a resolution that meets your expectations. We appreciate you bringing this to our attention and are here to assist you.
  
  Customer Feedback Team

• Review fromTerry H

  Date: 07/18/2023

  1 star
  I tried to cancel my service after fulfilling my contract. They said I had one more service to go so I let them come out. Then they proceeded to charge me $165 for said service even though they said it was part of my prepaid contract. When I tried to talk to them about it I was sent to a service resolution department that I think was in *****. At least every time I talked to them for 4 days I spoke with an East Indian sounding person who was hard to understand. I will never use them again and will recommend all my friends steer clear. I would give them zero stars if I could
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Terry,

  Thank you for bringing this to our attention. We understand how frustrating it can be when there are billing discrepancies or communication challenges. At Ecoshield Pest Solutions, we strive to provide clarity regarding service agreements and charges, and we regret that your experience did not reflect that.
  
  We’d like to review your account and address the concerns you mentioned, including the charge for the final service. Please reach out to us at [email protected] so we can investigate further and work toward a resolution.
  
  We appreciate your patience and the opportunity to make things right.
  
  Customer Feedback Team

• Review fromWilliam T

  Date: 07/10/2023

  1 star
  Terrible, it's all about the money and not the service. They provided lousy service, so I canceled. Now they are billing me for cancelling. What a joke. Zero professionalism, terrible service. They just want your money. Beware.
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi William,

  Thank you for sharing your feedback. We’re sorry to hear about your dissatisfaction with the service and the cancellation process. Ecoshield Pest Solutions is committed to delivering quality service and ensuring clear communication regarding contracts and billing. We want to ensure that your concerns are fully addressed.
  
  Please contact us directly at [email protected] so we can review your account, investigate the cancellation charges, and work toward a resolution. We appreciate the opportunity to assist you and make things right.
  
  Customer Feedback Team

• Review fromRyan N

  Date: 07/06/2023

  1 star
  They ignore no soliciting signs and persist when said signs are pointed out.
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Ryan,

  Thank you for bringing this to our attention. We take customer feedback seriously and strive to ensure all interactions with our representatives are respectful. We’d like to address this concern and ensure that your preferences are fully respected going forward.
  
  Please reach out to us at [email protected] so we can investigate this further and ensure no additional visits are made to your home. We appreciate you sharing this with us and want to resolve the matter promptly.
  
  Customer Feedback Team

• Review fromKevin P

  Date: 06/30/2023

  1 star
  If you like the idea of shelling out $185 a month for services, please feel free to give EchoShield a call. Obviously I didn't pay close enough attention to the street sales dude during his pitch, but my bank account sure did. I was all over this after the second month of billing. Cancellation fee is $250, so be sure about EchoShield people before you sign up.
  

  Ecoshield Pest Control SLC, LLC

  Date: 10/16/2024

  Hi Kevin,

  Thank you for sharing your experience. We understand how frustrating it can be when unexpected charges arise, and we strive to ensure that all terms, including pricing and cancellation fees, are clearly communicated during the signup process. Ecoshield Pest Solutions aims to provide services that offer value and clarity for our customers.
  
  We’d like the opportunity to review your account and address any concerns you may have regarding the billing or cancellation process. Please reach out to us at [email protected], and we’ll be happy to assist you further.
  
  Thank you for bringing this to our attention.
  
  Customer Feedback Team