ComplaintsforEcoshield Pest Control SLC, LLC

• Initial Complaint

  03/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had them come and spray and I was told by one of their reps ******** that I could cancel with no money owed if I had them fulfill three follow up visits after the initial paid services! Now they are going back on their word and charging me! I paid them $75 by card and sent another $75 by check to their business headquarters in ******* and they are telling me that I sent it to the wrong office. Now they keep calling me and wanting another payment.

  

  Business response

  03/07/2024

  Hi *******,

  We reviewed your account records and it looks like you sent a $75 check to the wrong address. Please speak with your bank and make sure that check gets cancelled before sending a new one. The current balance of $75 relates to the annual commitment discount payback for canceling the agreement prematurely. 

• Initial Complaint

  12/22/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I assisted my elderly mother with signing up for pest control this past summer. She was having issues with ants and rodents. They came out and treated her home a couple of times, which she paid for. She then passed away at the end of November. We no longer need the service at her home because she, obviously, doesn't live there anymore. I tried to cancel the service and offered to provide a death certificate. I got a huge run-around with them saying the service could not be cancelled, then telling me I had to transfer the service to my home and then finally telling me I could cancel for a $200 fee. Since her debit card was deactivated upon her death, I am being harassed with emails and text messages saying I need to pay $200. I think this is a horrific business practice. That upon someone's DEATH, they still want money from you. I do not want to pay this and will happily provide proof that she is deceased.

  

  Business response

  01/09/2024

  Hello,

  
  We want to sincerely apologize for any lack of empathy and the level of customer service you have received. I would be more than happy to waive the $200 annual commitment discount payback from your mother's account. I am deeply sorry for your loss. Please consider this response as confirmation that the account is closed, and there is no remaining balance.
  

  Customer response

  01/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate your response and resolution.  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company is a scam. They guarantee their work, but you can't contact them or cancel their service online. They will act like they care but never do anything about it. I paid for their service after believing their constant guarantees that they would take care of our ant, spider, and snail problems in our yard.After their service, the problems only got worse. I finally bought ant killer at the store which did a better job than EcoShield. I cancelled them charging my credit card and now getting harassing text messages how they will ruin my credit if I don't pay them for service they obviously never performed.

  

  Business response

  11/28/2023

  Hi ******,

  Thank you for sharing your concerns. Our services are guaranteed through the free touchup visits we offer in between regular service visits. We do not see a request for a free touchup request on the account. We would need to get the 9/20/23 service for $179 paid, but you are still within your quarterly guarantee window. Please let us know if you need assistance moving forward with either of these actions items. 

• Initial Complaint

  06/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  An Eco shield employee sold my Mother a service for pest control. My mother was concerned about ground burrowing rats. The whole reason she got the service was for this. After the first visit my mother was told it looked like she had a gopher problem which they dont handle. They offered to recommend another company. When she tried to cancel they would not let her. She was told by one representative that she could pay for one more service and then they would cancel. She then received another call from a different representative. He was very angry and said he was going to report the last representative and made my mother pay for another service. I feel like they are taking advantage of my mother and their work practices are unethical.

  

  Business response

  06/08/2023

  Hi *****,

  We are sorry about this frustrating experience. Please provide us with your mother account information, so we can review and provide her with a resolution.

• Initial Complaint

  01/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Last complaint got closed while I was out of the country with no internet access, I apologize. Complaint ID ******** for reference. EcoShield last communication was that they were willing to cancel my account. I paid the balance and I wish to cancel.Here was the last message from business:Hi ********, If you wish to discontinue, we can honor your request and close your account. The current balance on the account is $145 for the service that was performed on 12/14/22. Please let us know how you would to move forward.

  

  Business response

  01/13/2023

  Hi ********,

   

  We hope you had a great time out of the country for the holidays. As agreed to, we saw that the previous service was paid, so we went ahead and closed your account. As of 1/13/22, there is no other balance and the account is closed. Thank you

• Initial Complaint

  12/06/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I signed up for this company to spray the house and property for insects etc. They said I can cancel any time and I told them I was just renting and the lease would be ** in the spring and they said no problem. When I went to cancel the service , they want to charge me $250 to cancel it. I am retired and on a fixed income. They are demanding payment.

  

  Business response

  12/29/2022

  Hi *****,

   

  Thank you for bringing this to my attention. If you have moved and you were told the agreement would be void, I will honor it. We only ask that you provide us with a proof of move from the address we have on file. Any bill with a new address and your name would suffice. 

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had EcoSheild since 2019 and took a break for about a year. I knew I was moving soon and couldnt fulfill the year long contract. I made sure I could cancel without penalty and I was told multiple times that I could. I was told back in 2019 when I first joined and signed. They told me again when I signed back ** in July 2022. Well now I am moving, I call into the call center and they said I had 2 more services before I could cancel without penalty. I spoke with a manager and they said I have 3 more times without penalty. I have been lied to multiple times. The sales team will say anything for me to sign since I knew I wouldnt need the whole year long contract. I have referred so many people to EcoShield and this is the thanks I get. I wanted to cancel and then in 6 months or so when I am all settled in to my new house I was going to start again. I just want to cancel my contract instead of paying the $255 cancellation fee. It is sad that a company lies to their customers just to get commission in the sale.

  

  Business response

  12/15/2022

  Our ******************** has spoken with ******** on multiple occasions and we have come to the conclusion that he was fully award and communicated with about the details of his agreement upon signing up with us.  He is sent ********* before appointments and not responded to or confirmed those reminders.  ******** needs to complete the 5 services within his contract to avoid early cancellation fees.

  Customer response

  12/16/2022

   
  Complaint: 18390266
  
  I am rejecting this response because: They only talked about when I called a month ago to cancel. I talked with one rep and they said I have 2 remaining services to fulfil my contract, I then spoke to I guess a manager and they said I had 3. I would like it to be 2 well now obviously 1 since you serviced my old address after I told you that I was moving. Obviously they didn't mention anything about when I signed up and the sales rep said to me that the only way to get out of this contract is to move. I am just very frustrated with this company and they way they tell you what you want to hear when you sign up. This company has been great up until now. As I mentioned before I reffered friends and neighbors to this company, I used them for years and would of keeep using them at my new location but I wanted to get settled in before starting again, but I will obviously be finding somenoe else. 

  I was also told when I signed up the second time that they could lower my monthly bill after 2 cycles to $125 because I was a loyal customer. Well I was charged $145 for the services at my old address. It just keeps getting worse.

  
  Sincerely,
  
  Jourdain Scoubes

  

  Business response

  12/29/2022

  Hi ********,

   

  If you wish to discontinue, we can honor your request and close your account. The current balance on the account is $145 for the service that was performed on 12/14/22. Please let us know how you would to move forward.

• Initial Complaint

  06/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 23 June 2022 an ecoshield salesman/tech came to our residence twice. He ignored my attempts to communicate through our doorbell cam/mic but eventually left. Later in the afternoon he returned. He ignored my wife's attempts to tell him we weren't interested and to leave. She opened the door to communicate and he claimed he didn't hear her. He remained on our porch typing something into his phone. Told to leave again, he dismissed her by interrupting, eyes never leaving his phone, to state he was taking us off his list. My wife closed the door. He remained at the base of our porch steps so I opened the door and said I was concerned about the lack of respect he was showing my wife and our family. I told him I was going to call the police. He slowly began leaving our property, at this time he would refer to me as "sir" but would interupt me by persisting with a salespitch. I explained to him that just because he used the word "sir" doesn't mean he isn't being an "asshole." He dropped some of my neighbors names apparently in an effort to continue to get my business. I explained I was not going to be giving business to someone who was so disrespectful that I felt like I may need to involve the police and reiterated that I have dialed 911 and was ready to make the call. After he left my son, a 6 year old, was scared, my wife upset, and I felt like the Ecoshield salesman/tech had delighted in the intimidating and threatening exchange.I called the Ecoshield office and complained the next day. The person I spoke with was kind, patient, and said she would give my name and cell phone to a manager. However, she also initially stated there was not a lot they could do because the techs are contractors or something to that effect as to why they were not able to do much. I expressed frustration with a company that cannot hold its employees or contracted representatives responsible, but that I looked forward to hearing back from the manager sometime next week.

  

  Business response

  07/24/2022

  Hi *******, we want to sincerely apologize for the unprofessional behavior from one of the summer sales reps. ** want to follow up on the call from management that was suppose to take place, were you reached out to? ** also want to apologize for the miscommunication from the office rep. ***** is plenty of training that can take place when a sales person representing our company acts in this manner. ** want to assure you this will be resolved when the individual is identified. Look forward to hearing from you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩