Reviews
This profile includes reviews for Ecoshield Pest Control SLC, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 31 Customer Reviews
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Review fromCory H
Date: 01/17/2025
1 starIf I could give no stars I would. They have you sign a contract and check YES ! But than their service is terrible, they dont follow through with what they have verbally told you and want you to pay the fee to cancel the service . Meanwhile customer service just talks about upgrading you. Sales *** guarantees he would come out and bring mouse traps , nope he ghosted us. Terrible company very unprofessional.
Ecoshield Pest Control SLC, LLC
Date: 01/21/2025
Hi ****,
Thank you for bringing this to our attention. We deeply regret hearing about your experience and take your concerns very seriously. Our technicians are trained to uphold the highest standards of professionalism, and we sincerely apologize for any distress caused during your service.
While we understand your frustration regarding the cancellation policy, it reflects the terms agreed upon during enrollment. However, given the nature of your concern, we would like to review this matter further to ensure its handled appropriately. Please contact us at ******************************** so we can discuss this in more detail and work toward a resolution.
Thank you for giving us the opportunity to address this matter.
Customer Feedback Team
Review fromChris C
Date: 12/18/2024
1 starIt is such a joke that they don't guarantee the work like they promise and then try to hold you to a $200 cancelation fee. Why should we have to hold up our end of a contract if they don't?Ecoshield Pest Control SLC, LLC
Date: 12/19/2024
Hi *****,
Thank you for sharing your feedback. We take customer satisfaction seriously and are committed to providing reliable and effective service. Our agreements are designed to ensure clear communication about the terms and expectations of our services. At the time of signup, we strive to thoroughly explain these terms, including the cancellation policy, so that they are fully understood.
We would like to better understand your concerns and address any issues youve experienced with our service. Please reach out to our team at ******************************** so we can work toward a resolution tailored to your situation.
Thank you for bringing this to our attention.
Customer Feedback Team
Review fromJeremy A
Date: 10/28/2024
1 starTerrible service and thiefs!!! They said 100% guarantee and the voles are worse now than when they started. If its 100% guarantee and it doesnt work you should let me cancel and use someone else. They are saying they are gonna charge me two year annual commitment fee no matter what. This company needs to be shut down!Ecoshield Pest Control SLC, LLC
Date: 11/06/2024
Hi ******,
We're sorry to hear that youre experiencing persistent issues with voles and that our services havent yet met your expectations. At Ecoshield, we are committed to working closely with each client to resolve pest concerns, and our goal is always to provide effective, long-lasting solutions. To ensure our customers fully understand their service agreement, we take several steps during signup to clearly communicate the terms, including any applicable commitments.
We want to make this right for you and would like to learn more about the details of your situation. Could you please reach out to our Customer Feedback Team at ********************************* This will allow us to better understand your concerns and work toward a resolution that aligns with your needs.
Thank you for your feedback, and we look forward to addressing this with you.
Customer Feedback TeamReview fromBo L
Date: 10/18/2024
1 starThis company is a scam. Once you sign up, you can nerver cancel. In addition, their service did not prevent pest around the house. It simply did not do anything.Ecoshield Pest Control SLC, LLC
Date: 10/28/2024
Hi Bo,
Thank you for reaching out with your feedback. At Ecoshield Pest Solutions, we prioritize effective service and clarity in our agreements. Our team aims to address pest concerns thoroughly and provide transparent information about service terms, including the process for any changes or cancellations.
Wed appreciate the chance to review your experience and address your concerns directly. Please contact us at ******************************** so we can work toward a resolution.
Sincerely,
Customer Feedback TeamReview fromTed S
Date: 09/24/2024
1 starWARNING, sales tactics are a LIE, ******* the sales *** came by and said we just need to do 2 treatments and we did, then we are hit with another treatment, i called and was to find out that he LIED to my face and there was another that was scheduled, i called office they were no help, i called ******* and he LIED again to me saying he never said that, So be warned this company is not of their word and all about the money, customer is only as important as long as the money is coming in, should have read reviews before i made a choice, i will not make that mistake again.should have left zero stars but had to leave 1Ecoshield Pest Control SLC, LLC
Date: 09/27/2024
Dear ***,
Thank you for sharing your experience with us. We understand how frustrating it can be when expectations are not fully aligned, and we take concerns about sales communication very seriously. It is important to us that all details regarding services and agreements are clearly explained during the initial conversation to avoid any misunderstandings.
We would like to look into the specifics of your situation, as your satisfaction is important to us. Our goal is to ensure a transparent and positive experience for all customers. Please reach out to us directly at ******************************** so we can investigate this matter further and work toward a resolution.
Thank you for bringing this to our attention.
Best regards,
Customer Feedback TeamReview fromDonna S.
Date: 07/26/2024
1 starSalesman came by on a day I was already having wasp problems. He gave me a discount on first treatment (their price is way too high otherwise) and I agreed to a 2nd treatment for one month later. HE pushed and pushed for bimonthly treatments for a year and I said absolutely not. I paid the $195 twice after the 2 treatments and said THAT WAS ENOUGH. They agreed I hadnt signed a years agreement but still sent a tech out in 2 months to spray and i said no. NOW they expect ME to pay back the $200 discount they had given me upfront. This company is desperate for business!Ecoshield Pest Control SLC, LLC
Date: 09/27/2024
Hello,
Thank you for sharing your experience with us. We understand how frustrating it can be when there is confusion regarding the terms of service. At Ecoshield, we strive to ensure that all agreements, including pricing and treatment schedules, are clearly communicated upfront, and its concerning to hear this was not your experience.
We would like to take a closer look at your account to understand what happened and work towards resolving this matter. Please reach out to us at ******************************** so we can assist you directly.
Thank you again for bringing this to our attention.
Best regards,
Customer Feedback TeamReview fromKevin B
Date: 07/19/2024
5 starsWe had great service today from Ecoshield and they were SUPER detailed with inside and outside sprays. ***** was super personable and we are very pleased with the service!! Today was our first service and it was great!Ecoshield Pest Control SLC, LLC
Date: 09/27/2024
Hi *****,
Thank you so much for your kind words and for sharing your experience! Were thrilled to hear that you had a great first service with us and that ***** provided detailed and personable care during the treatment. We strive to deliver thorough and high-quality service every time, and its wonderful to know you were pleased with the inside and outside sprays.
We look forward to continuing to meet your pest control needs. If you ever have any questions or need further assistance, feel free to reach out!
Best regards,
Customer Feedback TeamEcoshield Pest Control SLC, LLC
Date: 09/27/2024
Hi *****,
Thank you so much for your kind words and for sharing your experience! Were thrilled to hear that you had a great first service with us and that ***** provided detailed and personable care during the treatment. We strive to deliver thorough and high-quality service every time, and its wonderful to know you were pleased with the inside and outside sprays.
We look forward to continuing to meet your pest control needs. If you ever have any questions or need further assistance, feel free to reach out!
Best regards,
Customer Feedback TeamReview fromKayelynn A
Date: 07/13/2024
5 starsI just had a service for grasshoppers. *********************** was the technician who applied the application. He called 30 minutes prior to the appointment to let me know he was coming. He arrived at the appointed time and we discussed what he would do. He was quick and efficient. Before he left he went over the service he had just performed. He did a excellent job and I was very happy with his work.Ecoshield Pest Control SLC, LLC
Date: 10/16/2024
Hi Kayelynn,
Thank you for sharing your positive experience! We're delighted to hear that Lennon provided excellent service and ensured clear communication throughout the process. It's great to know that the grasshopper treatment was completed efficiently and met your expectations.
We appreciate your kind words and will be sure to share your feedback with Lennon and the rest of our team. If you ever need further assistance, don’t hesitate to reach out.
Thank you for choosing Ecoshield Pest Solutions!
Customer Feedback TeamReview fromfelissadee c
Date: 06/06/2024
1 starI also have a no soliciting sign and they came 2 times to the door and then the 3rd time they got me I was outside and I to thought I was just getting a one time deal and they say and then signed up for a 2 year treatment plan. I have sent a cancellation form to them and also called on the phone which you really can not understand the customer service people and yes they keep you on the phone forever trying to get a deal and then I had someone else call again and then I called them back again stayed on the phone again sent 2 emails stated that someone is trying to get a hold of me and no that was not try so now even I said cancel they still want me to call and I will probably be charged the $200 fee which ok not happy about but they are truly hard to cancel, so again today I have to call again to say freaking cancel my contract not happy stupid move on my part . I just want them to stop !!!Ecoshield Pest Control SLC, LLC
Date: 10/16/2024
Hi Felissadee,
Thank you for sharing your experience with us. We understand that dealing with service cancellations can be frustrating, and we want to assist in resolving this matter as efficiently as possible. Our goal is to ensure that all of our customers fully understand the terms of their service agreements at the time of signup, and we're committed to making the cancellation process clear and straightforward.
To help resolve your cancellation request and address any outstanding concerns, we encourage you to reach out to us directly at [email protected]. This will allow us to investigate the situation further and ensure that your account is handled appropriately.
We appreciate your patience, and we're here to help.
Customer Feedback TeamReview fromAshlie G
Date: 05/21/2024
1 starThis company has come by several times to our home after repeatedly asking them not to, nor have they respected the No soliciting sign posted directly on our doorbell. Today a very rude sales person stopped by again and continued to pressure me to answer his questions, and tried to name dropped my neighbors to get me to engaged when I told him I was not interested in the service. Whoever is on the east ***** route, I recommend respecting the homeowners wishesEcoshield Pest Control SLC, LLC
Date: 10/16/2024
Hi Ashlie,
Thank you for bringing this to our attention. We take feedback regarding customer interactions very seriously and always aim to provide respectful and professional service. We want to ensure that your concerns are addressed, and we appreciate you sharing the details of your experience.
Please reach out to us at [email protected] so we can investigate this matter further and ensure that your home is removed from future visits. We value your input and want to make sure your preferences are respected.
Thank you again for sharing this with us.
Customer Feedback Team
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