Reviews

This profile includes reviews for Ecoshield Pest Control SLC, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control SLC, LLC

  1142 W 2320 S Ste A1 West Valley City, UT 84119-8500

  
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  Ecoshield Pest Control SLC, LLC

  445 N 2000 W Ste 7 Springville, UT 84663-3337

  

Review Details

• Review fromShane S

  Date: 09/24/2025

  5 stars
  I am uncertain what people are expecting from Pest Control but it has always been my observation that multiple treatments are require to truly eradicate any pest problem.I agree that the cost is a premium fee, but I have received nothing but excellent service, respectful technicians and positive results.I just had my 3rd exterior treatment (I have not had the interior done as it has never been an issue with pests).My issues were snails,Box Elder Bugs, and mosquitos. They also sprayed for invasive clover in my lawn.After the initial treatment, the snails were mostly abatedwhich was my most important concern as I have VERY costly plants in my yard that the snails loved to have for meals. They sprayed again at the start of summer and I didnt have a single Box Elder bug in my home this season.I have been very pleased with the service I have received and have not had to contact **************** so cannot speak on ***** frankly not buying some of these negative reviews. If expectations have not been met, maybe they were a little high.If the service was too pricey, maybe one shouldnt sign up for premium services, thusly not needing to pay the higher cost cancellation fee.They are not deceitfulthe contractual part is outlined 3 times. You have to acknowledge all 3 times before they ask for payment. Salesmen are employed for their ability to sale! Period.Before my retirement, my job was in the retail world. Every single customer complaint that I had to deal with other than merchandise, which failed before it shouldve was from pushy customers that expected more than the outlined return policy. Its a nature of people to get the best deal and I understand that there are faults with service but it has been my experience that most con artists are the actual patrons and not the sales people.Thats all I have to say on the matter.
  

  Ecoshield Pest Control SLC, LLC

  Date: 09/25/2025

  Hi *****,

  Thank you so much for taking the time to share your experience with us.
  Were genuinely grateful for your thoughtful words and the trust youve placed in our team. Its wonderful to hear that your treatments have made such a positive impactespecially with protecting your beautiful plants from snails and keeping Box Elder bugs and mosquitos at bay. Our technicians work hard to deliver respectful, effective service, and knowing that youve felt supported every step of the way means a lot to us.

  We also appreciate your understanding of the process and your insight into expectations. Pest control is a journey, and were committed to providing long-term, progressive solutions that truly work. As you mentioned, our service agreement is reviewed three times during signupverbally, via email, and through a final text confirmationso every customer has a clear understanding before moving forward.

  Thank you again for your kind words and for being part of the EcoShield family. If you ever need anything, were always here to help!
  

  -***** *.

• Review from

  Date: 09/11/2025

  5 stars
  I have three concurrent ************ is difficult to talk directly to my local offices. some properties are handled by the Utah County office and some by the Salt Lake County office. When a problem occurs, they are VERY GOOD at customer service. Several times, they have sent a tech back to a property to address my issues. This is a premium product, at a premium price, with premium customer service.
  

  Ecoshield Pest Control SLC, LLC

  Date: 09/12/2025

  Hi ****,

  thank you for sharing your experience with us.
  Were so glad to hear that both our *********** and **************** teams have been responsive and proactive in helping resolve your concerns. Its great to know our technicians have been able to return and address issues quicklythats exactly the kind of premium service we strive to deliver with every visit.

  
  We understand that managing multiple contracts can be challenging, especially when coordinating across different offices. If theres ever anything we can do to make communication easier, please dont hesitate to reach out.

  
  Thanks again for your continued trust in EcoShield. Were here to help keep your properties pest-free!

• Review fromDoug P

  Date: 09/09/2025

  5 stars
  ******* walked my property with me and got all of my problem areas.
  

  Ecoshield Pest Control SLC, LLC

  Date: 09/12/2025

  Hi ****, thank you for sharing your experience.

  Were thrilled to hear that ******* took the time to walk your property and identify all the problem areas with you. That kind of thorough, hands-on service is exactly what we aim to provide with every visit. Its great to know youre seeing the value in our premium service and support.

  
  If theres ever anything more we can do to make your experience even smootherespecially with coordinating between officesplease dont hesitate to reach out. Were here to help keep your properties pest-free!

• Review fromBen R

  Date: 08/27/2025

  1 star
  ***** this company! Ecoshield will lock you into a contract- and not honor your request to cancel. After cancelling my service, they scheduled an additional visit. I was out of service when the notification came. After the unauthorized visit- they refused to drop the charges- even though the technician did a poor job. He missed an obvious wasp nest swarming above the door. I was adamant about my cancellation, the service is poor- and they are unwilling to work with the disputed charges. This company is a scam!
  

  Ecoshield Pest Control SLC, LLC

  Date: 08/29/2025

  Hi ***, thank you for sharing your feedback.

  Were truly sorry to hear that your experience with EcoShield has been frustrating. We understand how upsetting it can be to feel unheard, especially when youve taken steps to cancel a service. While our records show that service agreements are confirmed through a three-step processincluding verbal review, email confirmation, and a text replywed be happy to revisit your cancellation request and the disputed charges with you directly.

  We also want to make things right regarding the missed wasp nest. Our 100% Service Guarantee means well retreat covered areas at no cost if pests persist after the egg-cycle visit.

  Please email us at ************************************************ so we can look into your account and work toward a resolution. We appreciate your time and hope to restore your confidence in our service.

  Via I.

• Review fromNicolo C

  Date: 08/08/2025

  2 stars
  Avoid this Pest Control company. They have mastered the art of frustrating the customer and making it difficult to schedule or reschedule . However, if youd like to be transferred around from person to person and still not accomplish anything, then this is the company for you.. they also promise you the moon and then deliver nothing and act like theres something wrong when you question what they are doing or how theyre doing it.
  

  Ecoshield Pest Control SLC, LLC

  Date: 08/12/2025

  Hi ******, thank you for sharing your feedback.

  We're truly sorry to hear that your experience with scheduling and communication has been frustrating. Thats never the kind of service we aim to provide, and we understand how disappointing it can be when expectations arent met.

  At EcoShield, were committed to making pest control simple, effective, and stress-free for every customer. Wed really appreciate the opportunity to learn more about what happened and make things right.

  Please email us at ************************************************ so we can assist you directly and work toward a better resolution. We value your input and hope to restore your confidence in our team.

  Via I.

  

  Ecoshield Pest Control SLC, LLC

  Date: 08/12/2025

  Hi ******, thank you for sharing your feedback.

  We're truly sorry to hear that your experience with scheduling and communication has been frustrating. Thats never the kind of service we aim to provide, and we understand how disappointing it can be when expectations arent met.

  At EcoShield, were committed to making pest control simple, effective, and stress-free for every customer. Wed really appreciate the opportunity to learn more about what happened and make things right.

  Please email us at ************************************************ so we can assist you directly and work toward a better resolution. We value your input and hope to restore your confidence in our team.

  Via I.

• Review fromKyle R

  Date: 07/22/2025

  1 star
  This company could be considered a scam. They provide a terrible customer experience, their product does not resolve promised issues, the sales person does not respond and the company forwards you to someone who doesn't speak clear English and is no help.
  

  Ecoshield Pest Control SLC, LLC

  Date: 07/23/2025

  Hi ****,

  Thank you for sharing your feedback. We strive to provide clear communication, effective service, and helpful support, and I regret that this wasnt your experience.

  We do offer a 100% Service Guarantee, which includes free re-treatments if covered pests return after the egg-cycle visit. Id like to better understand what happened and see how we can make things right.

  Please email us at ************************************************ so we can review your account and assist you directly.

  We look forward to resolving this.

  Via I.

• Review fromTif R

  Date: 07/14/2025

  1 star
  I would not recommend this company. Too much to list, but be forewarned if you do.
  

  Ecoshield Pest Control SLC, LLC

  Date: 07/15/2025

  Hi Tif,

  Thank you for sharing your feedback.

  We take all concerns seriously and would appreciate the opportunity to learn more about what happened. Ecoshield is committed to delivering excellent service and standing behind our 100% Service Guarantee.

  Please email us at ************************************************ so we can better understand your situation and work toward a resolution.
  We look forward to assisting you further.

  Via I.

• Review fromDavid J

  Date: 06/25/2025

  1 star
  The salesman got our business because he claimed the company uses eco-friendly productsan important factor for us with several kids, teens. We wanted something safe. Instead, the service has felt rushed, inconsistent, and disappointing.He also told us that we could cancel at any time. Only later did we find out we were locked into a 24-month contract with just a 3-day cancellation window. That wasnt made clear at sign-up and felt misleading.After the first visit, we were away for six weeks and came back to five wasp nests that had been left untouched, and no mouse traps had been set. After we called them, a technician showed up with only two traps, claiming that was the legal limit per household. He also said he couldnt put a trap in the garage because they wouldnt have access to it again. Shouldn't the solution be better scheduling, not ignoring part of the home.After an online search, we find no such legal limit exists. In fact, our previous pest control company placed eight traps in the same home. A flat "two-trap maximum" doesnt make sense for a house thats over ***** square feet. The technician also claimed that setting too many traps would attract mice, which frankly doesnt sound credible. These explanations feel more like excuses than valid reasoning.When we called them, the person on the phone had no answer to our question about the limit of mouse traps and gave us a phone number to call later on, since it was closing time for the local office. After hanging up I noticed that the # he gave me was the same I had dialed.Meanwhile, we still find mice in the garage, and ongoing wasp activity outside. We were hoping for a professional and proactive company. We expected clear communication, and knowledgeable technicians. That has not been our ************* this point, were very frustrated and would appreciate any ideas on how to solve this situation. If nothing else, we could at least share our experience online so others are aware.

• Review fromAlex J

  Date: 06/17/2025

  1 star
  My experience with EcoShield was ultimately frustrating and disappointing.We signed up for a year of bi-monthly pest control, but over time it became clear that the service didnt make sense for our needsespecially during winter months when there were no pest issues. The contract structure felt rigid, and early cancellation was discouraged with high penalty fees that seemed disproportionate to the remaining service cost.When we tried to finish the agreement early, we were told wed be charged for the full remainder of the contract or pay a cancellation fee that was more than a single service. Even after a technician acknowledged our final service wouldn't be performed and said we wouldnt be charged, customer service initially insisted we still owed the fee.After a long and exhausting phone call, they agreed to cancel without charging us, but the entire experience felt unnecessarily difficult and pressuring.If you're considering EcoShield, Id recommend reading the fine print carefully and being sure their service model truly fits your needs. I appreciate that they eventually resolved our issue, but I cant confidently recommend them based on how the situation was handled.
  

  Ecoshield Pest Control SLC, LLC

  Date: 06/18/2025

  Hi ****,

  Thank you for taking the time to share your experience. We appreciate the thoughtful detail in your review and understand your concerns regarding flexibility and communication.

  At Ecoshield, we structure our service plans as ongoing maintenance programs designed to provide year-round protection even during colder months when pests may be less visible, but still active in and around the home. Our agreements outline the full scope of the service plan, including cancellation terms, and we make every effort to review those with customers at the time of enrollment and through confirmation communications afterward.

  We're glad to hear that a resolution was ultimately reached and that your concerns were addressed. That said, we recognize the importance of making that process as smooth and stress-free as possible. Your feedback is valuable, and it helps us continue refining how we support our customers.

  If you have any remaining questions or would like to share additional details, we welcome you to reach out to us directly at ************************************************* Our team is here to listen and assist further if needed.

  Via I.

• Review fromJoshua H

  Date: 03/26/2025

  2 stars
  Predatory sales behavior. Sales representative failed to communicate that I was buying a contract for 5 services rather than just the one or two that I wanted. Extremely difficult to cancel services. four different times I was discounted on price when I just wanted to cancel services. a phone call that should've taken 5 minutes took 15 minutes because of how many times I was pressured with discounts to remain active. Two stars as they did do the spray work. There are much better pest control companies out there.
  

  Ecoshield Pest Control SLC, LLC

  Date: 03/27/2025

  Hi ******,

  Thank you for sharing your experience. We strive to ensure that all service agreements are clearly communicated at the time of signup, and we appreciate your feedback on this process. Our team is always available to address any concerns regarding your account, and we want to make sure you have the best possible experience.

  If youd like us to take a closer look into your account or provide further assistance, please reach out to ********************************* We appreciate the opportunity to improve and better serve our customers.

  Customer Feedback Team