Complaints

This profile includes complaints for Bridge Property Management, L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Bridge Property Management, L.C. has 116 locations, listed below.

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  Bridge Property Management, L.C.

  111 E Sego Lily Dr Ste 400 Sandy, UT 84070-4422

• 

  Aspen Court

  2305 Ashcroft Lane Arlington, TX 76006-5592

• 

  Bridge Property Management, L.C.

  9733 E Southern Avenue Mesa, AZ 85209

• 

  Arcadia on 49th

  4902 E Thomas Road Phoenix, AZ 85018

• 

  Bridge Property Management, L.C.

  13229 S 48th Street Phoenix, AZ 85044

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the ************ Apartments in ********* *****. I paid monthly fees for pest control and parcel services. I expressed concern to apartment management & leasing staff that I do not agree with paying for services that I am not receiving. I was told that they would contact the " person responsible for handling logistics regarding parcel deliveries. As of today I have yet to have a package placed in the parcel. I again adressed the fees for ****** services with manager ******* and requested a refund for all fees paid for parcel services not received. She refused & said it's my responsibility to make sure that the parcels are used. I disagree especially since that's a contract between the propert y management and parcel services. As for the extermination fees. I just found out today that I had to request it. I disagree as I'm paying for a service that should be provided as paid monthly. I am requesting a refund for all fees paid for services NOT rendered. I've NEVER experienced this with an apartment complex.

  Business Response

  Date: 06/12/2023

  Our onsite team has worked to get this issue taken care of.

• Initial Complaint

  Date:05/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My prior landlord is changing me $352 as parting fee- despite already having deposit I gave when I moved in.I have Emotional Support Animal letter in my possession - which has been current since 2018.This complex was always in disrepair, and was infested w/roaches. I often requested repairs, or to have house treated for insects.The District ignored all; so, I am not responsible for their neglect.

  Business Response

  Date: 05/31/2023

  This is not a Bridge Property. Please ****** "******************" in order to get your issues taken care of.

• Initial Complaint

  Date:05/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly parents currently live in ***************** in ********* and is managed by Bridge PM. This property management company has treated them poorly, taking advantage that they are helpless and old.Their lease ended recently and we were told their rent is going up by $60. We have been waiting a couple weeks to sign that new lease. Weve checked at the front office several times by calling and going physically to the office but the manager has been on vacation and everyone else is clueless. Now theyve put an eviction notice on their door giving them a few days to vacate, yet the rent has been paid every month. We are appalled and so confused!! We didnt get any prior notices or calls.Weve called the front office, went in person, called and emailed the property management company. We havent gotten any responses except for the eviction notice. They are careless and reckless with people's lives and don't treat them with respect. Our situation is definitely discrimination and its very sad because now my parents will be homeless.

  Business Response

  Date: 05/31/2023

  Our onsite team has satisfied the resident and resolved this situation.

• Initial Complaint

  Date:05/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bridge Property Management has failed to fulfill their responsibilities as a property management company, per Tenants Rights in *****, under section ******, in the Hidden Creek Apartment complex. My Moms apartment hasnt had adequate water pressure in months, specifically, her kitchen sink, which is the sole source of her drinking water (i.e., <8psi). This significantly impacts her ability to maintain a Quality of Life that supports her **************** Unfortunately, Bridge has ignored numerous issues with their ************ property in **********, *****, and should be sued for the amount of structural damage, leaks, water pressure, and other issues impacting the tenants rights to living conditions conducive to supporting their minimal *************** requirements.

  Business Response

  Date: 06/09/2023

  Onsite staff has resolved the issue of the water pressure.

• Initial Complaint

  Date:03/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have designated visitors parking at my apartment complex. The guest registered the car like instructed and this is the 3rd time the car has been towed illegally. The apartment keeps ensuring that this wont happen again but tonight when Im supposed to be fulfilling a cleaning contract my employee comes outside and her car is gone AGAIN!!!!! Its not my responsibility to make sure that the tow lot has updated information thats the apartments job to make sure the residents here dont have to worry about this. Its ridiculous to keep having to worry about this. Im doing everything right and its like the complex wont do anything to make sure this doesnt happen again. I just found out the apartment complex put a minivan on the DO NOT TOW LIST!!!! Why cant they do the same thing for me I feel like Im being targeted at this point

  Business Response

  Date: 04/10/2023

  The onsite staff and maintenance is working to get these issues taken care of as quickly as possible.

  Customer Answer

  Date: 04/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Property management company falsely reported eviction and amounts owed with the courts and on my consumer report. I resided at "The Retreat" and ended my lease in good standing, March 2020 and my lease began around January - February 2018. A false report was added to my consumer report stating that in July 2018 i was evicted, which is false because i finished out my lease in 2020, again in good standing. My request is that this information be removed from my report today as it is effecting my livelihood and a home for my family. This discrepancy is the only thing holding me back from moving into a new home which was supposed to take place last week, but has since been delayed to due this companies negligence and false reporting.

  Business Response

  Date: 03/22/2023

  In July of 2018 they did not pay rent and a motion was filed with judgement granted by the court.  They paid rent after the judgement was granted. They did continue to live at the community after the judgement as they had satisfied the payment.  Judgments are public records and stay on a record for 7 years.  The judgement was not done in error and was correctly processed.  The attorney stated the only way to remove a judgement is to vacate it.  As a customer service gesture we will have the judgement vacated.

• Initial Complaint

  Date:03/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived here (bridges at 9 mile station) for over 3 years. In those three years I have dealt with no hot water for a month, having to move in 3 days, no notice, and no help. I have had to go without heat in below 0 temperatures, constantly turning the water off, and issues with rent payments because of their systems. When renewing our lease last year there was an issue with their system so they redid our rent, but pushed everything back a month. We have to move STATES because of a family emergency, and they still want us to pay for the moving early, after everything I have had to go through here. Its extremely unfair that Ive had to live in these conditions for years, and theyre still trying to squeeze more out of us because of an emergency.

  Business Response

  Date: 03/13/2023

  This resident is trying to put in her NTV and move out early.  We advised her, what we advise everyone who is breaking their lease. She will have to pay a lease break fee. I have spoken with her and because she only had one month left I said it was ok. I also did mention to her that we cant guarantee things dont break and we have always repaired as fast as possible and that we have always done our best to assist when requested.
  

• Initial Complaint

  Date:02/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to start by saying my calls are going unreturned and emails unanswered. Once I paid them my move out fees which is robbery by the way they stopped talking to me. I rented an apartment at *********************************** H in ******* ** in 2019 that first lease went ok, then I rented another apartment there at *********************************** K, once i signed the lease and was given the apartment number i moved my renters insurance over to that apartment and provided the declaration page to the complex management and again at renewal they were provided an updated copy of said declarations page proving I had renters insurance that met the minimum criteria they set. They have changed hands several times but I renewed a lease again that i then ended early paid the exorbitant amount of 2 months plus extras such as paint and cleaning even though I had already cleaned the place professionally. After this it came to my attention they had been charging me $12.00 per month for at least 24 months. I cant help they have changed hands several times and they didn't keep up with records so they just erroneously charged what they thought they could get away with and if i had not opened one of the rent bills i would have never realized they were fraudulently charging me each month. I simply want my at least $288.00 back so I don't have to hire an attorney and *** them for it. After i ended the lease early in November of 22, i was charged 2 months rent and then an additional set of fees to clean and paint the place. even though, I had already provided professional cleaning and they charge exorbitant amounts to repair 2 small holes of which they said when i asked if i could make the holes "No problem we will have to paint and patch any way" when you move out at some point. I simply want the money they over charged me each month. For at least 24 months they fraudulently charged me $12.00.

  Business Response

  Date: 03/02/2023

  A refund has been approved and will be sent out asap.

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment at *********************, which is managed by Bridge Properties, on January 14. I was told that day that my app was accepted and I paid fees to hold my apartment. I was to move in on 1/28 and when I arrived to get my keys, was told it wasn't ready. When I viewed the apartment it was uninhabitable and would be for a long time--pink and black mold, flooring damage, and had never been cleaned. I reached out to management that day to explain what happened. I followed up several times but finally spoke with someone on 1/31, who said all of my money would be refunded (including a rent payment they could have stopped but didn't). Since then, I have been trying to get in touch to receive my refund and/or information. I have been deceived and ignored--it's now 2/14. I was told on 2/6 that my refund was processing, and then told on 2/9 that corporate showed that I had blocked the payment. I hadn't and provided evidence. I have been unable to reach anyone since. Phone calls are futile; the call center has lied to me on multiple occasions. I have emailed property managers, regional managers, even a VP. Nothing is helping. I now have a power bill that needs to be refunded as well because the property did not do what was necessary to switch it back to their business. This company is holding onto nearly $2000 that I paid them for a contract they did not uphold and everyone I speak to passes the blame to someone who is entirely ignoring my pleas for assistance.

  Business Response

  Date: 02/16/2023

  Hello ******, 

  Thank you for reaching out. We have processed your refund and a check was mailed 2/10/23.

  Please allow 5-7 business days for delivery. The Regional will follow up to confirm receipt of refund.

  Please feel free to reach out if you have any questions at ****************************************************************. 

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19402645
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

   

  I received the check for my rent payment and was told that I will receive a check for my holding fee. I accept and appreciate that. I am waiting to hear about the power bill. Their employees did not switch the power back to the business so I have a power bill for an apartment I didn't move into. I want it refunded and have asked for a follow up on it several times.

  Business Response

  Date: 02/24/2023

  In order to resolve this further, please reach out to ********************. She will have more information than I do regarding the status of this.

   

  ********************************;           ************ ****************************************************************

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a tenant at ************************* in ******** **. Upon my move out in September of 2022 I was denied a walkthrough when returning my keys. I tried to come back to the leasing office a few days later to resolve my move out and pay my prorated fees and was never assisted. The property manager never got back with me as I was told they would. A month later I received a call from a collections company saying I owed money for things in that apartment that I shouldnt be charged for. Things like regular maintenance that needs to be done before a new tenant moves in. Ive been on email with employees up to the vice president who is over the properties in the city I live in and still nothing has been done. Ive been passed around for 3 months on email just to be told nothing can be done. Havent received a statement either. I refuse to pay for charges for regular maintenance and when I wasnt granted a proper move out procedure to even pay my regular prorated rent. Now my credit is being affected for the lack of competence from this company. I was a tenant here for 3 years with no issues and rent paid on time. This is ridiculous how it is being handled

  Business Response

  Date: 02/22/2023

  The manager has done all she can do regarding this situation in order to rectify.