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Business Profile

Property Management

Bridge Property Management, L.C.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Bridge Property Management, L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bridge Property Management, L.C. has 116 locations, listed below.

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    Customer Complaints Summary

    • 165 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are being evictedfrom Helix Apartments in Las VegasNv and wemoved out.

      Business Response

      Date: 10/17/2022

      The resident did not come in the office and turn in keys, disconnect utilities, moved any of her items or sign the move out form at judges orders; therefore we have not moved her out of the system until the constable has actually conducted the lock out. The resident moved out by way of an email that says I moved out just before the constable arrived.

       

      This situation has been resolved.

      Customer Answer

      Date: 10/24/2022

       
      Complaint: 18229153

      I am rejecting this response because:

      Sincerely,

      *********************************

      Customer Answer

      Date: 10/24/2022

      Judicial officer ********************* called me on the morning of the 6th. He said I should bring the keys to the office so they know we moved out,because he didn't want to deal with their bogus eviiction. That's all, nothing else. I'm tired of these people harassing my 73 year old husband and I.  Continue with this ************************* we will be forced to take legal action. We moved out just leave us alone. I also left a message with the courts and provided proof that we moved out before the 7th. You have no right to harass us like this. We've done nothing to anyone and *** deserve to have our good name and credit ruined because of a power hungry manager. 

      Business Response

      Date: 10/24/2022

      This resident sent an email to our ******** Services line and the regional manager attempted to reach out via phone but the number provided on her contact form but it was not in service. We would like to get this situation resolved ASAP. The regional manager is attempting to get the situation resolved.

      Customer Answer

      Date: 10/24/2022

       
      Complaint: 18229153

      I am rejecting this response because:

      Sincerely,

      *********************************

      Customer Answer

      Date: 10/24/2022

      This should have never happened in the first place. We just want the  the ** we were put through.  The regional manager should have my email address and  that email was sent some time ago. Also there's nothing to resolve.  The manager lied, harassed us and forced us out of OUR home. 8 years and no issues. No one in that company cares about anything but money. I lived my apartment and wanted to live there forever and ************************* for whatever reason had decided to ruin our goodness and credit cause she didn't like us and trumped up some insurance fee even though we had insurance at the time. She didn't have to do that. We are eldery and some people need to have a little more respect. It's going to take a lot to stop us from calling HUD and the attorney General and filing a wrongful eviction lawsuit.  Our lawyer says we have a good chance especially after ******** purebred herself in court. You all are wrong for treating your tenants the way you do. Not to mention the physical pain I had to endure while moving.  Just get rid of the unlawful eviction and make sure we never heard from anyone at Bridge They envied a 73 year old man for calling the manager a b**** Sorry he calls it like he sees it. She needs to grow up.  When I managed apartment complexes I was called every name in the book. Grow up

       

      Business Response

      Date: 10/28/2022

      The regional has been attempting to reach out to the resident but the phone number is not allowing her to receive voicemails.

       

      Court was also had today and the resident didn't show up. We can not assist if we can not get in contact.

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They had my car towed for 1 flat it is insured registered and drivable

      Business Response

      Date: 10/04/2022

      The attached address is not a property that we manage. We also don't manage any properties in ************.

      Customer Answer

      Date: 10/12/2022

      The property is in ******* they manage ********************* in Mariettta Georgia 

      Business Response

      Date: 10/20/2022

      The onsite staff has been in contact and we are taking care of this situation.

      Customer Answer

      Date: 10/21/2022

       
      Complaint: 18159266

      I am rejecting this response because:

      They have not reached out to address this matter 

      Sincerely,

      *******************

      Business Response

      Date: 10/24/2022

      The regional manager spoke to ********** and coordinated the pick up of her vehicle at no cost. I also confirmed with ********* she was able to pick up and her vehicle same day. 

      Customer Answer

      Date: 10/24/2022

      That's a lie noone spoke to me about picking up my vehicle the same day because that's a false response because noone was in the office the day it got towed 

      Complaint: 18159266

      I am rejecting this response because:

      Sincerely,

      *******************

      Business Response

      Date: 10/28/2022

      Thank you for reaching out. We have contacted you to reimburse a portion of the towing cost. We can also provide a copy of the Community Regulations stating the requirements of parked vehicles on-site. You may reach out to Community Manager *********************************** or Regional *********************************************** if you have any further questions or concerns.

      Customer Answer

      Date: 11/02/2022

       
      Complaint: 18159266

      I am rejecting this response because: they called me once and every time I enail and try to call them back they never respond they are playing games the worse apartment complex ever I emailed both people no response 
      They trying make the better husiness believe that they ate trying to resolve this when they really aren't 
      Sincerely,

      *******************

      Business Response

      Date: 11/14/2022

      At this point we have done everything in our power to get this situation resolved for the previous resident. She will need to reach out to the former regional manager: ************************************* ************ ****************************************************************

       

      or the Vice President over the property: *************************************************

    Bridge Property Management, L.C. is NOT a BBB Accredited Business.

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