Property Management
Bridge Property Management, L.C.Headquarters
Complaints
This profile includes complaints for Bridge Property Management, L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 260 total complaints in the last 3 years.
- 71 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved out of Northlake Apartments, January 2023. I did not renew my lease. I had no outstanding bill to pay them. after moving out of the apartment, they built me for charges that I do not feel that I should pay. I lived in that apartment for over 10 years I had numerous issues with the air-conditioning unit leaking. They are charging me for cleaning their air conditioning unit and blinds that are 10 years old and several other things. At the time I moved out they were in the process of everything in their apartment . They were doing remodeling to all of their units. The apartment was old and dated. Out of the 10 years I’ve lived there. They never had the air conditioning unit ducks cleaned. I previous did not file a complaint because I’ve been seriously ill and I suffer from vision issues.Business Response
Date: 10/06/2025
Dear Ms. *******,
Thank you for bringing this matter to our attention. Please note
that Bridge Property Management was not the management company overseeing
Northlake Apartments during the time of your residency. As such, we are unable
to speak to or resolve charges incurred prior to our involvement.
Sincerely,
***** *****
Property Manager
Bridge Property ManagementInitial Complaint
Date:09/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Moved in the park at Tara lake in Jonesboro ga in may when I moved in I was promised that things would be fixed verbally . Maintenance came, looked at it never fixed it fast forward months later I’ve submitted requests to maintenance. And they have failed to fix the issues. I have been without working lights in my living room in my hallway for months it’s not a bulb issue it’s an electrical issue and can my plugs don’t work in those places .I updated my phone number with them and my email is still the same which they claim that is why but I get emails and contacted when they have a issue they want to address so it doesn’t make sense .I put in work orders and also tried speaking with property managers ******* ****** and the younger girl at this building . All were very rude disrespectful and dismissive . Called got disrespected and hung up on called again no answer . Went down to the office and Vivian said she told the younger lady to not answer the phone . I have it all on video . They harass. Allow maintenance to try to get into the unit without 24 hr notice .Tried to threaten eviction and lease termination when I went down to talk about my repairs that needs to be fixed bringing up and and everything they can instead of the issue itself which is them and maintenance . Called police for a grill when there is no particular spot listed in my lease where u should be grilling which they could’ve just again came to tell me to move the grill but instead they called police . the gate at the front is broke and have been so anyone is able to come in and out . The amenities like the pool and gym are always locked so you can’t use them. Pool management. Apartment is just a mess and not worth $1600 a month to deal with these issues . I’ve tried calling corporate office in Utah and the phone doesn’t even ringBusiness Response
Date: 10/06/2025
To whom it may concern,
Last week, we experienced a water leak into the apartment below
***. As we did not have a key to the unit, we initially believed we would need
to drill the lock to gain access for the necessary repairs. When the vendor
arrived, we attempted to call the phone number on file, but it was no longer in
service. Fortunately, the vendor knocked on the door and both the resident and
the unauthorized guest were present, allowing us to proceed with the repair.
Following the vendor's work, the resident was heard yelling and
causing a disturbance in the breezeway. I was contacted and subsequently called
the courtesy officer to deescalate the situation. The officer asked the
resident to provide a current phone number, which he initially refused to do.
The resident later came to the office accompanied by his girlfriend. When I
asked if she was listed on the lease, she responded dismissively. I explained
that it is, in fact, relevant. I then asked her to step outside so I could
speak with the leaseholder directly.
During our conversation, the resident provided several maintenance
requests that had not been submitted through the proper system. I entered them
accordingly and informed him that a vendor would return on Tuesday to complete
tile work in the bathroom. He acknowledged and agreed to this.
Later, a neighboring resident reported via their Ring camera that
the unauthorized guest was overheard making a threatening comment, saying she
"should have slapped the mess out of me," which is extremely
concerning.
Today (Tuesday 9/23/25), the vendor returned to complete the
scheduled tile work. Again, we were unable to reach the resident by phone, so
the vendor proceeded with the repair. The unauthorized guest answered the door
to allow entry, as we still do not have a key on file.
Following this, the resident called the office and aggressively
cursed at the leasing agent, upset that a vendor had entered the apartment. The
leasing agent explained that we attempted to contact him and received no
answer. After the call ended, the resident continued calling back repeatedly.
The unauthorized guest then came to the office and behaved in an unprofessional
and confrontational manner toward staff.
Given the recurring issues with unauthorized occupancy, verbal
abuse toward staff, and ongoing disruptions, I have instructed my team that
going forward, all communications and matters related to apartment *** must be
handled directly with the leaseholder only—not with unauthorized individuals.
Sincerely,
****** ********
Regional Manager
Customer Answer
Date: 10/06/2025
Complaint: 23923399
I am rejecting this response because :bot tire read google reviews they’re all true dating years back . Retaliating methods .
Sincerely,
*** *Initial Complaint
Date:09/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my recent experience at this property deserves to be shared so others are aware.On September 14, 2025, I applied for a unit (4015-A1, S1 layout, quoted at $8.25 /month). I was told by ****** that I was fully approved, and I proceeded in good faith. However, what should have been a simple, straightforward process quickly became frustrating, inconsistent, and unprofessional.The most concerning part of this experience was with ***, *** property manager. Instead of providing clarity or support, she was argumentative, dismissive, and outright antagonistic. She constantly spoke over me, refused to listen, and her behavior felt more like bullying than customer service. Rather than de-escalating the situation, she made it worse, leaving me stressed, drained, and questioning if this was a safe or welcoming environment at ****** addition, I was charged an $85 application fee, which now feels like a gimmick. I was led to believe I was approved, only to receive conflicting information and disrespectful treatment. This is not only a waste of time and money, but also completely unprofessional.This experience left me deeply disappointed in Bridge Property Management. The lack of professionalism and respect shown reflects poorly on the organization as a whole. For anyone considering this property, please read the reviews carefully before applying. My experience is unfortunately consistent with the negative reviews already posted.Desired Resolution:Accountability and review of Kats unprofessional conduct.Refund of the $85 application fee.Assurance that prospective tenants will not face this kind of treatment moving forward.I am requesting that BBB record this complaint to make others aware, and I urge Bridge Property Management to take immediate action to correct these issues.Business Response
Date: 09/16/2025
Unfortunately there was no address or property name provided. We are sorry that your experiences weren't up to the Bridge standards. If you could kindly provide me with that information, I would gladly have somebody reach out.Initial Complaint
Date:08/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am having issues with the apartment complex I live in. My toilet hasn't been flushing in over a month. There are roaches and flies all over the apartment. I have told them multiple times that I have been having issues with my plumbing and toilet but they know how to harass me for rent money. I am living in deplorable living conditions and I want a bill adjustment for the stress and headache of renting from these scammers! I have uploaded the video of the toilet not flushing along with photos. I need someone to help me with this situation. The name of the complex is ************** Apartments.Business Response
Date: 08/20/2025
Resident moved in on October 18, 2024, and moved out on August 1st, 2025, and during her residing at ************** only 2 work orders were placed in the resident portal. Ms. ***** reported back in November 21s, 2024, that her breezeway was filthy and has wasp nests and requested to have the breezeway pressured washed. This was completed on November 22, 2024. Then on July 7, 2025, she reported that her toilet was not flushing properly, the work order was closed the same day as the maintenance technician replaced the tank top that was broken but found no issues with her toilet not flushing. At this time the toilet was working properly. No other work orders were placed during her residency. We take pride in our community and strive to complete all work orders within 24 hours.Initial Complaint
Date:07/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The manager, ****** ******, asked me to email her to resolve my issue. I did. She never responded.
I submitted my app & req’d documents on 07/09. When I didn’t hear back, I called 07/10 and was told *******, the assigned agent, hadn’t reviewed it. I called again on 07/12. That rep admitted it was overdue and stated that ******* had been “very busy.” That’s not a valid excuse when applicants are paying and being promised communication.
07/14, I called again & finally spoke to *******. She admitted she hadn’t even opened my file until that call 5 days after submission. She processed it while on the phone with me.
On 07/15, I received a vague denial email citing “negative rental history” & saying I wouldn’t receive a refund. I hadn’t even brought up a refund; so to include it in the same sentence as my denial felt dismissive.
What I asked for repeatedly, was clarity. I stated clearly in my application, calls, & email that this is my first time renting alone. I have no rental history. So to be denied for “negative rental history” is confusing and inaccurate. I responded within 5 minutes asking for clarification and documentation. No one ever replied.
Since then, I’ve made multiple attempts to call. Before the denial, I had no issue reaching staff. Now no one answers, & I know I’m being deliberately ignored.
I even asked to be reassigned to a different agent on 07/12 because it was clear ******* was not handling things responsibly. That was ignored too.
To be clear:
• I’ve been approved at two other properties since.
• Both gave me a copy of my background screening.
• Neither showed any rental history, just as I had said.
So how did this property find “negative rental history” when no others did?
I am formally requesting a refund of my $65 application fee. My application was neglected, the denial was based on inaccurate info, and I never got the transparency I asked for. I was misled and taken advantage of.
If this is not addressed, I will escalate further.Business Response
Date: 08/12/2025
To whom it may concern,
Thank you for reaching out and sharing your concerns regarding your application experience. We would like to confirm that the $65 application fee has been refunded and successfully cashed out.
Additionally, please be advised that the attorney representing our organization has reached out to you directly to address the concerns outlined in your complaint. Should you have any further questions or require clarification, we encourage you to connect with our legal representative to ensure all matters are properly addressed.
We appreciate your patience and understanding.
Sincerely,
A***** ******
Community Manage
Initial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is ************* and Nien, former residents of ***************, Apartment 3019. We moved out on May 15, 2025, which is the date our lease ends, and we've provided the leasing staff with a 2 month notice. As of today, it has been 36 days since we vacated the unit, and we have not received any communication or payment. Under California Civil Code ******, landlords are required to return the security deposit and any remaining rent balance within 21 calendar days of move-out. Additionally, since our lease ended on May 15, I was confused why the company still charged us a whole month rent instead of prorated. The company took my full month rent for May $3039.91 and when asked, leasing office staff stated that this is their company's protocol to take last month of rent in full. I am not sure if this is legal.Business Response
Date: 06/23/2025
Hi ********** *** ** **** ***
I received your message regarding your final account statement. I am so sorry, I am not sure where the disconnect occurred with the final statement and refund process. I do see that you should be receiving a refund and will ensure it is sent to the address you provided.
Please let me know if you have any questions.
Thank you,
Lincoln Landing TeamCustomer Answer
Date: 06/24/2025
Complaint: 23499133
I am rejecting the business's response because the final move-out statement sent to me does not provide sufficient information to justify the charges.
Under California Civil Code §1950.5(g), landlords are required to provide receipts or invoices for any deductions exceeding $125. I am formally requesting:
1. Receipts or invoices for all charges over $125, including the $670.56 carpet replacement, $210 cleaning fee, and $123.97 paint charge.
2. A clear explanation and justification for each of these charges.During my pre-move-out inspection, your maintenance staff commented that the apartment was in very good conditionand mentioned that only standard carpet cleaning might be needed. At no point was carpet replacement ever discussed or suggested.The unit was clean and well-maintained when I left. I am shocked by the extent of the cleaning and repair charges. None of which were accompanied by receipts, photos, or detailed explanation. This is unacceptable and not compliant with California tenant law.
Additionally, Lincoln Landing failed to provide the final move-out statement or return any portion of my deposit within the 21-day legal deadline. As of today, it has been 39 days, a clear violation of California Civil Code §1950.5.
Their response is inadequate, unsupported, and violates tenant protection laws in California.
Business Response
Date: 06/26/2025
Hi ********** ****
Thank
you for reaching out so that we could review your final account
statement. We did find adjustments needed to be made to the carpet, since
it was cleaned and not replaced. We also made adjustments to the paint
charge, these changes resulted in a refund due, which will be mailed to the
address you provided through email. We appreciate you reaching out to get
this resolved and apologize for the oversight. If you need anything, you
can reach out to the property manager at *****************************
Thank
you,
Lincoln
Landing TeamInitial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I live at Essence North Dallas Apt complex, and need some help addressing a few concerns that involve residents, a unprofessional and rude asst manager, and a non responsive manager. I have had several issues with the people that move above my apartment, not following quiet hours, or any noise distubrance rules at that. I was in contact with the asst manager *******, who by the way was extremely rude, aggresive and unprofessional in an email. I emailed her back with that, and even explained my issue with this, and instead of reading the email in full, she responded back copying and pasting her last email to me in bold. I thought wow, extremly unprofessional from someone in management. Let me go ahead and reach out to the manager of the complex, who never seems to be in the office, or available to speak with residents. I sent him an email, no response. A week later sent him a follow up email no response. The lack of accountability, and professionalism from these people who work here shows alot. I have been a resident here since 2023, and this by far has been the worst Asst Manager and Manager I have encountered. I have email proof, along with sound clips. I need a resolution. I have also left reviews on google, for the lack of Management, along with clean up issues within the property. Towing issues, black mold growing in my apartment, lack of being a gated community with gates that stay broken. Being charged for amenitys that dont even function. I need a resolution of these things. There is a major management, lease agent issues, and it doesnt seem to be solved by anyone.
Why is there no way to contact corporate on the website, or even be able to speak with someone about the growing issues in this apartment complex?Business Response
Date: 06/17/2025
Hello,
The resident has had complaints towards her neighbors since she
moved in March 2023. We have offered to allow her to transfer to another unit
or release her from her lease , Ms. ******* has yet to inform us of her
decision. The previous management team offered the same options; in return she
has refused all the alternatives. The current tenant residing in the unit above
her has an open case with the Dallas PD due to her constantly calling the
police for noise and car vandalism has resulted from Ms. *******. Prior
neighbors transferred to another unit due to the constant complaints from Ms.
*******. The last work order that was submitted by Ms. ******* was in March to
change AC filter. Once we were notified yesterday of the organic growth in her
complaint from yesterday, we are addressing immediately, which is something we
take very seriously. As we do respond to her concerns, she will not respond in
a timely manner.Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
*********************************- ************************************* Complaint only no need to reply because the employees doesnt do anything or enforce any rules or regulations at this complex. Ive seen Apartment 173 moved in a whole different family after the main residence moved out on the same day and they use a barbecue grill on their patio which is on the lease not to have. Their kids disturb the peace thru out the night. Im sure they are not the ones who signed a lease because they dont follow any rules or park right and their kids be destroying the property outside. Someone needs to look into this before they burn down the whole building. this is record that they are out of control just in case something happens and the residents in the building will have to sue.Business Response
Date: 04/08/2025
Thank you for the feedback. We have looked into the complaint and while we are not able to share details of the outcome, management has addressed the issues with the appropriate parties involved.
We appreciate these issues being brought to our attention so we can address them quickly.********* ***
Regional ManagerInitial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved into my apartment unit in July of 2023. When the weather started to get cold, I tried to turn on my heater. It didn’t work. I submitted a maintenance request. The complex management sent a company to look at it. The company found that the furnace was popping the circuit breaker every time it turned on. The company was supposed to come back with a part to fix it, but they never did. I went through the entire winter without a regular working furnace. I’m still getting the run around to get it fixed. I went to the office today (3/26/27) and asked about it. They said they’re stopping maintenance requests on furnaces because the winter season is over. But they’ll get back to me. (Their usual answer).Business Response
Date: 04/15/2025
The resident's heater has worked and still does. Unfortunately, it only does so in "emergency mode." The resident keeps setting the temperature to 80 degrees, which was tripping the thermostat. The vendor who came out, set her thermostat to "emergency mode" so the resident was not able to continue to trip the thermostat. She is very unhappy about this and wants it taken out of "emergency mode" and we told her we would not do that. Since then, we have had maintenance and vendors come out to ensure that her thermostat works and we have also provided her with space heaters. We even offered to install cadets, and she has stated she did not want us to do that because she would need to take off work to allow the work to be done while she was at home.Customer Answer
Date: 04/15/2025
Complaint: ********
I am rejecting this response because: I do not set the thermostat to 80 degrees. And I never said that. So, that’s a blatant lie. Also, ******* in the office did tell me she was going to get it fixed. Last time I saw her, a few weeks ago, she said she reached out to the repair company and they were looking for the missing part. Also, I was not provided with space heaters. ******* asked maintenance for some and they claimed they didn’t have any to spare. So I was never given any. On top of that, I don’t know what they’re taking about when they mention “cadets”. I’ve never heard of those and that was never given to me as an option. The apartment’s response is all fabricated to try to make them look better than they really are. None of this problem is my fault or my responsibility.
Sincerely,
****** *****Business Response
Date: 04/30/2025
After working diligently with our vendors, we have come to the conclusion that we have done all we can to resolve these issues.
The onsite team will continue to follow up with Ms. ***** to ensure the work continues to be up to working standards.
Initial Complaint
Date:02/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Lake Cameron Apartments
Apex NC ***** Roach infestation
Moved out
Per our agreement to give me back my security deposit and no fees to be paid to get out of lease due to uninhabitable living conditionsBusiness Response
Date: 02/14/2025
The on-site team was able to come to a resolution with the resident.
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