Complaints

This profile includes complaints for Bridge Property Management, L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bridge Property Management, L.C.

  111 E Sego Lily Dr Ste 400 Sandy, UT 84070-4422

• 

  CobbleStone

  1615 Stoneleigh Court Arlington, TX 76011-9163

• 

  Aspen Court

  2305 Ashcroft Lane Arlington, TX 76006-5592

• 

  Bridge Property Management, L.C.

  1415 N Country Club Drive Mesa, AZ 85201

• 

  Bridge Property Management, L.C.

  7500 S 16th Street Phoenix, AZ 85042

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am having issues with the apartment complex I live in. My toilet hasn't been flushing in over a month. There are roaches and flies all over the apartment. I have told them multiple times that I have been having issues with my plumbing and toilet but they know how to harass me for rent money. I am living in deplorable living conditions and I want a bill adjustment for the stress and headache of renting from these scammers! I have uploaded the video of the toilet not flushing along with photos. I need someone to help me with this situation. The name of the complex is ************** Apartments.

  Business Response

  Date: 08/20/2025

  Resident moved in on October 18, 2024, and moved out on August 1st, 2025, and during her residing at ************** only 2 work orders were placed in the resident portal. Ms. ***** reported back in November 21s, 2024, that her breezeway was filthy and has wasp nests and requested to have the breezeway pressured washed. This was completed on November 22, 2024.  Then on July 7, 2025, she reported that her toilet was not flushing properly, the work order was closed the same day as the maintenance technician replaced the tank top that was broken but found no issues with her toilet not flushing. At this time the toilet was working properly. No other work orders were placed during her residency.  We take pride in our community and strive to complete all work orders within 24 hours.
  
  
  

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The manager, ****** ******, asked me to email her to resolve my issue. I did. She never responded.
  
  I submitted my app & req’d documents on 07/09. When I didn’t hear back, I called 07/10 and was told *******, the assigned agent, hadn’t reviewed it. I called again on 07/12. That rep admitted it was overdue and stated that ******* had been “very busy.” That’s not a valid excuse when applicants are paying and being promised communication.
  
  07/14, I called again & finally spoke to *******. She admitted she hadn’t even opened my file until that call 5 days after submission. She processed it while on the phone with me.
  
  On 07/15, I received a vague denial email citing “negative rental history” & saying I wouldn’t receive a refund. I hadn’t even brought up a refund; so to include it in the same sentence as my denial felt dismissive.
  
  What I asked for repeatedly, was clarity. I stated clearly in my application, calls, & email that this is my first time renting alone. I have no rental history. So to be denied for “negative rental history” is confusing and inaccurate. I responded within 5 minutes asking for clarification and documentation. No one ever replied.
  
  Since then, I’ve made multiple attempts to call. Before the denial, I had no issue reaching staff. Now no one answers, & I know I’m being deliberately ignored.
  
  I even asked to be reassigned to a different agent on 07/12 because it was clear ******* was not handling things responsibly. That was ignored too.
  
  To be clear:
  • I’ve been approved at two other properties since.
  • Both gave me a copy of my background screening.
  • Neither showed any rental history, just as I had said.
  
  So how did this property find “negative rental history” when no others did?
  
  I am formally requesting a refund of my $65 application fee. My application was neglected, the denial was based on inaccurate info, and I never got the transparency I asked for. I was misled and taken advantage of.
  
  If this is not addressed, I will escalate further.

  Business Response

  Date: 08/12/2025

  To whom it may concern,

   

  Thank you for reaching out and sharing your concerns regarding your application experience. We would like to confirm that the $65 application fee has been refunded and successfully cashed out.

  Additionally, please be advised that the attorney representing our organization has reached out to you directly to address the concerns outlined in your complaint. Should you have any further questions or require clarification, we encourage you to connect with our legal representative to ensure all matters are properly addressed.

  We appreciate your patience and understanding.

  Sincerely,

   

   

  A***** ****** 

  Community Manage

• Initial Complaint

  Date:06/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is ************* and Nien, former residents of ***************, Apartment 3019. We moved out on May 15, 2025, which is the date our lease ends, and we've provided the leasing staff with a 2 month notice. As of today, it has been 36 days since we vacated the unit, and we have not received any communication or payment. Under California Civil Code ******, landlords are required to return the security deposit and any remaining rent balance within 21 calendar days of move-out. Additionally, since our lease ended on May 15, I was confused why the company still charged us a whole month rent instead of prorated. The company took my full month rent for May $3039.91 and when asked, leasing office staff stated that this is their company's protocol to take last month of rent in full. I am not sure if this is legal.

  Business Response

  Date: 06/23/2025

  Hi ********** *** ** **** ***
  
  I received your message regarding your final account statement.  I am so sorry, I am not sure where the disconnect occurred with the final statement and refund process.  I do see that you should be receiving a refund and will ensure it is sent to the address you provided.
  
  Please let me know if you have any questions.
  
  Thank you, 
  Lincoln Landing Team

  Customer Answer

  Date: 06/24/2025

  
  
  Complaint: 23499133

  
  
  I am rejecting the business's response because the final move-out statement sent to me does not provide sufficient information to justify the charges.
  Under California Civil Code §1950.5(g), landlords are required to provide receipts or invoices for any deductions exceeding $125. I am formally requesting:
  1. Receipts or invoices for all charges over $125, including the $670.56 carpet replacement, $210 cleaning fee, and $123.97 paint charge.
  2. A clear explanation and justification for each of these charges.
  

  During my pre-move-out inspection, your maintenance staff commented that the apartment was in very good conditionand mentioned that only standard carpet cleaning might be needed. At no point was carpet replacement ever discussed or suggested.The unit was clean and well-maintained when I left. I am shocked by the extent of the cleaning and repair charges. None of which were accompanied by receipts, photos, or detailed explanation. This is unacceptable and not compliant with California tenant law.

  Additionally, Lincoln Landing failed to provide the final move-out statement or return any portion of my deposit within the 21-day legal deadline. As of today, it has been 39 days, a clear violation of California Civil Code §1950.5.
  

  Their response is inadequate, unsupported, and violates tenant protection laws in California.

   

  Business Response

  Date: 06/26/2025

  Hi ********** ****
  
  Thank
  you for reaching out so that we could review your final account
  statement.  We did find adjustments needed to be made to the carpet, since
  it was cleaned and not replaced.  We also made adjustments to the paint
  charge, these changes resulted in a refund due, which will be mailed to the
  address you provided through email.  We appreciate you reaching out to get
  this resolved and apologize for the oversight.  If you need anything, you
  can reach out to the property manager at *****************************
  
  Thank
  you,
  Lincoln
  Landing Team

• Initial Complaint

  Date:06/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I live at Essence North Dallas Apt complex, and need some help addressing a few concerns that involve residents, a unprofessional and rude asst manager, and a non responsive manager. I have had several issues with the people that move above my apartment, not following quiet hours, or any noise distubrance rules at that. I was in contact with the asst manager *******, who by the way was extremely rude, aggresive and unprofessional in an email. I emailed her back with that, and even explained my issue with this, and instead of reading the email in full, she responded back copying and pasting her last email to me in bold. I thought wow, extremly unprofessional from someone in management. Let me go ahead and reach out to the manager of the complex, who never seems to be in the office, or available to speak with residents. I sent him an email, no response. A week later sent him a follow up email no response. The lack of accountability, and professionalism from these people who work here shows alot. I have been a resident here since 2023, and this by far has been the worst Asst Manager and Manager I have encountered. I have email proof, along with sound clips. I need a resolution. I have also left reviews on google, for the lack of Management, along with clean up issues within the property. Towing issues, black mold growing in my apartment, lack of being a gated community with gates that stay broken. Being charged for amenitys that dont even function. I need a resolution of these things. There is a major management, lease agent issues, and it doesnt seem to be solved by anyone.
  Why is there no way to contact corporate on the website, or even be able to speak with someone about the growing issues in this apartment complex?

  Business Response

  Date: 06/17/2025

  Hello,
  
  The resident has had complaints towards her neighbors since she
  moved in March 2023. We have offered to allow her to transfer to another unit
  or release her from her lease , Ms. ******* has yet to inform us of her
  decision. The previous management team offered the same options; in return she
  has refused all the alternatives. The current tenant residing in the unit above
  her has an open case with the Dallas PD due to her constantly calling the
  police for noise and car vandalism has resulted from Ms. *******.  Prior
  neighbors transferred to another unit due to the constant complaints from Ms.
  *******. The last work order that was submitted by Ms. ******* was in March to
  change AC filter. Once we were notified yesterday of the organic growth in her
  complaint from yesterday, we are addressing immediately, which is something we
  take very seriously. As we do respond to her concerns, she will not respond in
  a timely manner.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************************- ************************************* Complaint only no need to reply because the employees doesnt do anything or enforce any rules or regulations at this complex. Ive seen Apartment 173 moved in a whole different family after the main residence moved out on the same day and they use a barbecue grill on their patio which is on the lease not to have. Their kids disturb the peace thru out the night. Im sure they are not the ones who signed a lease because they dont follow any rules or park right and their kids be destroying the property outside. Someone needs to look into this before they burn down the whole building. this is record that they are out of control just in case something happens and the residents in the building will have to sue.

  Business Response

  Date: 04/08/2025

  Thank you for the feedback. We have looked into the complaint and while we are not able to share details of the outcome, management has addressed the issues with the appropriate parties involved. 
  We appreciate these issues being brought to our attention so we can address them quickly.

  ********* ***
  Regional Manager

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into my apartment unit in July of 2023. When the weather started to get cold, I tried to turn on my heater. It didn’t work. I submitted a maintenance request. The complex management sent a company to look at it. The company found that the furnace was popping the circuit breaker every time it turned on. The company was supposed to come back with a part to fix it, but they never did. I went through the entire winter without a regular working furnace. I’m still getting the run around to get it fixed. I went to the office today (3/26/27) and asked about it. They said they’re stopping maintenance requests on furnaces because the winter season is over. But they’ll get back to me. (Their usual answer).

  Business Response

  Date: 04/15/2025

  The resident's heater has worked and still does. Unfortunately, it only does so in "emergency mode." The resident keeps setting the temperature to 80 degrees, which was tripping the thermostat. The vendor who came out, set her thermostat to "emergency mode" so the resident was not able to continue to trip the thermostat. She is very unhappy about this and wants it taken out of "emergency mode" and we told her we would not do that. Since then, we have had maintenance and vendors come out to ensure that her thermostat works and we have also provided her with space heaters. We even offered to install cadets, and she has stated she did not want us to do that because she would need to take off work to allow the work to be done while she was at home. 

  Customer Answer

  Date: 04/15/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I do not set the thermostat to 80 degrees.  And I never said that.  So, that’s a blatant lie.  Also, ******* in the office did tell me she was going to get it fixed.  Last time I saw her, a few weeks ago, she said she reached out to the repair company and they were looking for the missing part.  Also, I was not provided with space heaters.  ******* asked maintenance for some and they claimed they didn’t have any to spare.  So I was never given any.  On top of that, I don’t know what they’re taking about when they mention “cadets”.  I’ve never heard of those and that was never given to me as an option.  The apartment’s response is all fabricated to try to make them look better than they really are.  None of this problem is my fault or my responsibility.  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 04/30/2025

  After working diligently with our vendors, we have come to the conclusion that we have done all we can to resolve these issues.

  The onsite team will continue to follow up with Ms. ***** to ensure the work continues to be up to working standards.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lake Cameron Apartments
  Apex NC ***** Roach infestation
  Moved out
  Per our agreement to give me back my security deposit and no fees to be paid to get out of lease due to uninhabitable living conditions

  Business Response

  Date: 02/14/2025

  The on-site team was able to come to a resolution with the resident.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I havent received my deposit after moving out and when I try to contact no returned calls emails nothing. I was told to contact if I didnt receive t in a timely manner.

  Business Response

  Date: 01/10/2025

  I am not showing a property name or address and cannot assist without this necessary information.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They refuse maintenance and there have been leaks in my apartment for 2 years now they want to charge full price rent but they refuse to fix things

  Business Response

  Date: 01/14/2025

  Maintenance requests regarding leaks.
  2023
  July 9th Work order stated Master bedroom closet floor is soaked. Not sure if its leaking from my bathroom or upstairs Maintenance asked resident to go upstairs and tell them not to use the water. Residents mentioned they extracted the water on their own with the carpet cleaner they have. Maintenance let them know that they would be by the following day to correct plumbing issue. Sending over carpet extractor to finish and install floor fans. Work order closed out on July 15th.
  
  July 30th Work order stated Ceiling is leaking and about to fall in from upstairs into my second bathroom.Also black mold. Closed work order on July 31st stating Shower was left on upstairs will let it dry out then repair drywall Upon inspection, no signs of mold.
  
  August 14th work order stated Hall bath sink cracked with standing water under sink. Hall bath ceiling has a black substance unsure if it mold. Maintenance closed out by patching hole and replacing sink. Work order closed August 24th.
  
  Opened November 13th Resident called about a spot in the guest bathroom ceiling that needed to finish being repaired, diverter came off in master, and second bedroom carpet odor. Maintenance tried to make entry November 14th but was unable to due to a loose dog. The resident called back November 15th and said the carpets were starting to smell and water leak into there. Maintenance stated we made entry and repaired the ceiling in the bathroom and sprayed disinfectant on the carpet. We could not inspect the main bathroom due to a loose dog. we will revisit to paint. As well as the carpet smelling like pet urine. November 16th tried to make contact again, but was unsuccessful. November 18th Resident called, and another work order was created Stating that there was more water coming through on the same bathroom as above. *********** served notice to the unit above and did identify a hole in the above tub. The tub was patched from underneath by resurfacing company, Maintenance Magic on December 1st. On December 1st the ceiling in guest bathroom was patched by ***. Work order closed on December 8th.
  
  December 4th work order was entered regarding shower head spraying everywhere and not allowing tub to fill,exhaust fans not functioning, heating issues, drywall left behind, and paint second bathroom patch. December 6th Exhaust Fans were repaired,space ******* was provided and scheduled vendor for HVAC for 12/8, as well as unable to replicate the water coming from the shower heads from the main and secondary bathrooms. Returned December 7th and removed the drywall that was left behind on patio top clean that up. No further worked complete in the unit on this work order. Work order closed out January 18, 2024.
  
  December 14th Resident had work order submitted that the areas behind the toilets were soaking wet and sometimes sounds like water dripping. On December 14th maintenance entered and Found that the shutoff valve on the manifold is leaking, that wasn't previously discovered. The shutoff valve has been changed.Once it has dried and humidified, we will return to repair the drywall. Vended out the drywall work and that was completed on January 8, 2024, then painted the following day. Closed out the work order on January 9th.
  
  
  
  2024
  February 14th Unit 1069 noticed that there was dripping water down to the area between the tub and the toilet. Maintenance went over and identified the water to be coming from above. *********** gave notice to unit 2069 for entry. Maintenance replaced the cold-water side of the shower/tub and caulked around the tub in 2069 to help ensure no water seeps below. The tub in unit 2069 was resurfaced on top by Maintenance Magic on February 19th and the work order was left open for a few days. No leaks took place after that, so maintenance closed the work order as of February 22nd. Residents Mentioned on Friday, February 16th that there was an odor coming from the carpet in the guest bedroom. Had Quick Turns come by and clean the carpet on February 21st. This needed to be coordinated with the residents due to their dogs.
  
  September 16th
  Resident submitted work order Ceiling in guest bath is leaking again. Indigo Park Staff inspected the unit above (2069). Maintenance took off the successions of both tubs to check for leaks and identified the tub spout was leaking in 2069. This corrected the issue. On Thursday September 19, 2024, they went into 2069, caulked both tubs. They also tested all valves for leaks and ran the water for 30 minutes in both tubs, as well as having the shower running. No leak downstairs in 1069. Work order closed on February 19th.  
  
  December Leak
  Resident submitted a work order on Saturday, December 21, 2024, regarding water coming down from the unit above in the master bathroom. Upon further investigation, maintenance was able to stop the leaking from continuing. The next business day, Monday, December 23rd, they were able to fully repair the leak from 2069. The cold-water valve was spraying when using the shower in 2069. Maintenance replaced the cold-water valve and seat.  Another work order was submitted Thursday, December 26th requesting the drywall to be replaced. This was the plan, however, with water, we needed to ensure that the area was dry prior to installing the new drywall. On Thursday, January 2nd,2025, *********** Maintenance replaced the drywall above the shower. Generally speaking, we address these issues quicker and timelier. However, the resident in **************************************************** put away for Indigo Park staff to enter the home.  Work order was closed out on January 2, 2025.
  
  Throughout the course of the repairs, *********** has worked diligently to ensure that the issues have been addressed. As of January 2, 2025, all repairs regarding bathroom leaks have been addressed and no reports of additional leaks have been made.
  

• Initial Complaint

  Date:12/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against the property management of Bridge Property Management/ Cobblestone Apartments regarding a series of issues that have not been adequately addressed, including retaliation, unprofessional conduct, property damage, and violations of Texas law. These issues have caused significant distress and hardship for me, and I am seeking your assistance in addressing them.1. Hostile Environment and Staff Interaction:On 12/23/24, when I attempted to speak with the staff regarding my concerns, I was subjected to unprofessional and hostile treatment. *****, a staff member, interrupted me and stated, "***** instructed us not to talk to this lady." This directive left me feeling emotionally distressed and targeted, as I was denied the opportunity to communicate with the staff.2. Property Damage and Health Concerns:On [12/15/2024], a kitchen fire occurred in my unit, which I believe was caused by a faulty stove. this situation was made worse by ongoing maintenance issues with the stove, documented through multiple work orders. The fire caused damage to my property, including my microwave. Furthermore, the smoke alarms in the unit were initially non-functional, they did not sound for several minutes and the apartment was already engulfed in thick black smoke 3. Unlawful Charges and Lack of Communication:I was informed of a $250 deductible being charged to my account after repairs were completed, but at no point was I notified in advance about this charge.4. Retaliation and Hostile Environment:In addition to the above issues, I feel that I have been subjected to retaliation for asserting my rights as a tenant. ******* instruction to staff to avoid communication with me and the hostile environment created in the office

  Business Response

  Date: 01/13/2025

  To whom it may concern,

  This was completely resolved. The resident wanted confirmation of the procedure when dealing with a fire claim. The resident paid $50 of the $250 deductible and will be paying the additional $200 by the 21st. She is completely happy now. I completed an additional follow up with her on Monday to ensure no additional questions & she was good. 

  ***** ********
  Resident Service Manager