Complaints

This profile includes complaints for Bridge Property Management, L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bridge Property Management, L.C.

  111 E Sego Lily Dr Ste 400 Sandy, UT 84070-4422

• 

  Autumnwood

  2409 Fallwood Dr Arlington, TX 76014-2815

• 

  Bridge Property Management, L.C.

  102 W Palomino Drive Chandler, AZ 85225

• 

  Bridge Property Management, L.C.

  2950 Fletcher Parkway El Cajon, CA 92020

• 

  Arbors at Orange Park

  198 Arora Blvd Orange Park, FL 32073

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint is against Parc Round Tree Ranch Apartments in ******, ** owned by Bridge Property management. I have filed several complaints I have called the front office and complained over 12 times in regards to my neighbor, throwing parties, being disturbing, loud music, drinking, people outside screaming and throwing up, during quiet hours. The employees of the office gave me a number called Nightly Potrol to have somebody come out and report the incident. This was not given to me at the time of my lease agreement. I had to complain several times for them to give me this number I called and asked what happens after my reports and they state they will do something about it but nothing gets done. I am unable to rest. My kids are being woken up in the middle of the night due to this I have filed reports as requested and nothing gets done. Ive tried to break my lease so I can move out and resolve this for myself and they stated that I have to pay $3600.00 to break the lease and give them 2 months notice. There has been no resolution to this issue. It has been ongoing, and it is unbelievable that I am being requested to pay this amount of money to break my lease when they have not done a single thing to resolve my issue. My children and I should be able to sleep without all of this disturbance during quiet hours. Ive read the contract and due to them not resolving my issue I believe this is a breach of the contract. They have not done anything about my complaints there has been no resolution, I would like to move out without having to pay this ridiculous fee of $3600 due to all of these inconveniences. I would like to include this is an ongoing issue for at least 6 months now. *** requested office to confirm they have received the nightly patrol reports and they do not confirm nor deny. *** tried doing everything they are requesting to resolve my issue, however its simply not being done. Im requesting this fee to be waived due to their negligence.

  Business Response

  Date: 02/21/2023

  Thank you, *******, for bringing your concerns to our attention. We appreciate you allowing us to work towards a solution for you after we spoke on 2/13/23. Should any additional issues arise please do not hesitate to reach out to me directly at *********************************************** 
  

  Customer Answer

  Date: 02/28/2023

   
  Complaint: 19387361
  
  I am rejecting this response because: I have not spoken to Faith, Ive been complaining in regards to this matter and nothing has been done. Ive read the contract and sent it to an attorney for review. I also have it on camera, again nothing has been done. Please respond with an appropriate answer. 
  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 03/06/2023

  There are no records of any new complaints filed by phone, voicemail, or email to the office after the initial complaint was received and addressed.  We take all complaints seriously and address them according to the legal process outlined by the state.  We took the appropriate action with no further complaints filed by surrounding neighbors or the original complainant. Courtesy Patrol is onsite on random patrols throughout the night but also available by phone to all residents if a noise or other complaint arises.
  

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 04/19/2022,Bridge Property Management took over the property here at the villages @ metro center in ******* **.since that time problems started happening. I had to sign a new lease in August of 2022 and I was informed that everything had to be done online for billing,no checks or money orders. I complied.I have lived here since Oct. of 2021,and have had consistent utility bills under $130.Since that time my bills have increased every month now at over $170. When I asked for an explanation I was told that costs fluctuate and that their billing was correct. In about July of 2022 there was a series of exterior water leaks in and around the complex that the *************** said was the properties fault, the leaks were very significant and continued throughout the complex for quite a while and may still be leaking which coinsides with our rising utility bills. I have always paid my bills on time, but I don't think we should have to pay for utilities that were wasted, requesting this be investigated by management and billing co. Was also billed for Rent Plus which was never agreed to in our lease. Refuse to provide paper copy of lease with updated contact info. Request for pest control, which is on my lease,since November, as of this date no reply. After requesting apt with manager was directed to assistant manager who couldn't help me, and I called him incompetent, and for that I received a threatening notice from the manager, whom I have never met ,a letter of intent to terminate my lease without even hearing my side. The property manager seems to have two names, neither of which are on contact info on my lease, as required. If I am contacted, do I still have to document each word, or could I actually speak to a person who could solve this problem? I have to live here 8 more months and certainly don't want to. Thank You

  Business Response

  Date: 02/10/2023

  The property manager has reached out to the resident and explained how the water bill works. She also spoke with the utility company to ensure that the resident is being billed properly.

  Customer Answer

  Date: 02/14/2023

   
  Complaint: 19339545
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 02/15/2023

   In response to your 2  sentence reply to my complaint to only a few comments I made you aware of, it is easy to see why you are getting this response from me.

    I was surprised to see somebody combine word salad with fuzzy math at best.

    I am 72 years old and don't really have time to waste explaining to you how to try to resolve a problem, so let me be clear, you have a crummy property manager and a billing company ************** who currently has a class action lawsuit pending right now for the same reasons I am complaining,Google it, not surprising, you get what you pay for.

    So I will wait for you to respond to all my previous comments, responsibly, ethically,and fully, as an upstanding company should.

  Business Response

  Date: 02/15/2023

  The manager has explained twice how the water bill works at the property. She has even reached out to ********** to confirm ************** was being billed correctly. She explained in detail reasons why ************** is seeing an influx. He has asked for a cap to be placed on his water bill. Unfortunately, in order to comply with fair housing we are not be able to cap Mr. ******* utilities. If we did it for one person we would need to do it for all. 

   

  If you would like to discuss this situation more, I have provided the contact information for the regional manager below.

   

  ***********************:

  ************

  **************************************************

  Customer Answer

  Date: 02/19/2023

   
  Complaint: 19339545
  
  I am rejecting this response because:The property manager has not explained anything twice that would enable me to figure out my utility bills, you need all components of an equation to come to a conclusion,1010 sq.ft. X 3 occupants won't add up to a conclusion, the information that is still needed is supposed to be provided upon written request as my lease states. Those are details not explained by management. I am waiting for ****** to review more info into this matter. I suggest you read the ARIZ landlord tenant act.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/21/2023

  Bridge Property Management on behalf of ********************* has been responsive to Mr. ****** requests and questions.  ************* is unaccepting of the answers provided by the Property Manager.  The complaints have been escalated to the Regional Manager.  For many reasons,including but not limited to increases in utility rates, those rates are in turn passed along to the residents of the property.  There have been leaks, and there have been manual adjustments to the billing amounts passed along to residents.  In addition, gas is billed as well and the winter months have on average been colder this year. 
  
  ************** was asked to politely communicate in writing via email but can still enter the office in emergencies and to fill his laundry card. 
  
  We ask that you close this complaint as we are addressing Mr. ****** concerns. 

  Customer Answer

  Date: 02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requesting maintenance for months and never get a reply , only time I get a reply is months later after I have already paid out of pocket to fix My kitchen sink , The bottom of my kitchen stove , in the bathroom the tub drains and then stuff shoots back up which causes dirty and germs to fill the tub . I have also put in a complaint regarding weird activity and asked for a transfer for the safety of my kids and elder . Its going on 3 months and still no luck . I no longer feel safe where Im at and they dont bother to care nor assist me

  Business Response

  Date: 02/15/2023

  Our regional manager is currently digging into this situation and making sure all the proper steps are taken.

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 18967137
  
  I am rejecting this response because:
  Its not genuine , There was no accommodations even though I had to come out of pocket to pay for things I shouldnt have to due to maintenance coming months later . Also was a recent incident where a maintenance guy attempted to open my door with no notice , never received a proper notice of the date and time someone would be coming . Not only that I attempted to actually talk and I was told something totally different face to face . I never really wanted to take legal action all I wanted was for my issues to be resolved in a timely manner , only because I expressed I was no longer comfortable here and still nothing was resolved . Maintenance finally came months later , but I am still uncomfortable and I still have not been accommodated or assisted properly. I really wish management would take things more seriously but probably never will . Reported Domestic violence never got a response , reported weird activity never got a response, reported maintenance requests never got a response til months later . Thank you but no thank you . 
  Sincerely,
  
  ***** P

  Business Response

  Date: 02/16/2023

  After speaking with the resident as well as with the regional manager, we will be assisting in getting ***** transferred to a new unit within 30 days.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are trying to get a full refund back for our security deposit back. We had absolutely no damages or stains or anything in our apartment. We paid a $800 deposit and got a security deposit report today 21/1/2023 stating we would only receive $146.92 back. All the stuff they put on the report was from the last tenants in the apartment. We were given no check list for move in or move out. We made request for a work order to fix the cheap paint in the bathtub and they said they fixed it and never did. They switched property management 1-2 months after we moved in. we have had nothing but issues since they switched management and it's very frustrating, we are getting treated and money not given back when we left the apartment spotless and better than when we got the keys. We also got shown an apartment and was not given the same lay out and we couldn't opt out of the lease unless we paid the termination fee. so, we got stuck in a year lease and we just tried to look at the grass a little greener trying to keep the peace cause i didn't want any issues. it's been nothing but issues. I'm very upset and want to resolve this. Nobody should have to be treated this way when they are good tenant and have caused zero issues. They also lost our money order and then tried to force us to pay two months' rent after notifying us a month later they had lost it and that it was our issue not there's. i asked them to review cameras in the office to show we paid rent and who it was handed to and where it went, and they said they didn't have access to the cameras the old company did. I called corporate and explained what happened and magically a couple days later our money order was found and nor did the apologize about how they treated us and accused multiple people that they didn't pay rent. I have all pictures and can send them to any email due to being on my phone.

  Business Response

  Date: 02/03/2023

  Hi

   

  I am very sorry to read about the issues you experienced at one of our properties. I would be happy to help, can you please verify the name of the property in question?

  Customer Answer

  Date: 02/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The property name is Bridge property management ( ************* **** **********) 
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:01/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding the apartment complex ************* Apartments in ****************************************** that is currently under Bridge Property Management.I just returned from a three-week vacation on January 16th, 2023, and I was shocked to see the state of my apartment and car. My kitchen sink was flooded with unknown substances, damaging several of my belongings. What is worse is that this is the second time that my kitchen sink has been flooded, and the apartment repair team says that this event will keep repeating.Furthermore, my car was towed. I parked in the sheltered parking area three weeks ago, and when I returned, it was gone. I later found out from 911 that it was towed. I later talked with a member of ***************, and they said that this was because the apartment management team did not give me a red permit to put on my car. When I later confronted the apartment management, they said that everyone was supposed to receive a red permit when they first move in, but I did not receive one. Keep in mind that Bridge Property Management just bought out the property a few days ago, and they were all rushed with filing my lease. I picked up my car from the towing company, and they confirmed my suspicions that I got towed because I did not receive a red permit from the apartment management. The cost was 951 dollars. When I confronted the management regarding a refund, they claimed that since there was no proof that I did not receive the permit, they won't refund me for my tow. Now I am 951 dollars short, and I demand a refund.

  Business Response

  Date: 01/20/2023

  We are refunding the requested monies. This has been resolved.

  Customer Answer

  Date: 01/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Can I perhaps know how the business will refund me the money in regards to this?
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:01/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am resident at Tree Top apartments owned and operated by Bridge Property Management. I just renewed my lease in October of 2022 and since then, for the past 3 months my rent bill on the app is never correct. One month, my bill was the old price from last year's rent agreement, which was obviously a lot lower than the current rent agreement. It took days to contact them to get the issue fixed. More recently in December, the rent was wrong once again. The bill was showing 2 fees for trash and 2 fees for pest control (there should only be one). When I tried to reach out for an explanation, no one responded again. I could not get a phone call back or even an email response. Not knowing what to do, I submitted my rent payment on December 2nd minus the additional trash and pest fees. On December 6th, the manager named *********************** finally reaches out via email to say that the 2 extra fees were an error on their end and it should have shown on the bill as my security deposit lease fulfillment (which is $8.25 per month) Since I renewed in October, the manager had failed to bill this security deposit fee for the past 3 months. Now, I owe $24.75 for "missing" the past 3 months, even though it was the managements error for not billing me for the past 3 months. So in ***********************' email on December 6th, she states that issue was resolved and that I have a balance of $24.75 on my account because I was not billed for 3 months, and on top of that they gave me a late fee for not paying the $24.75 immediately after they fixed the issue, which occurred on their end. I tried to walk into the leasing office to have a conversation with ***********************, but it was not pleasant. She stated how I should have payed the $24.75 right away when I received her email on December 6th even though I already submitted my rent payment on the 2nd. And even though the error was the result of their doing, they do not budge. They said I pay the late fee in 2 days or i will be charged another late fee.

  Business Response

  Date: 01/09/2023

  This has been resolved. We have reversed the late fee.

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied at ********* apartment in *******, ** and was denied. This is after I spoke to the leasing agent, ************************, on December 23,2022. I explained to ******** that I had a collection from apartments 4 years ago but have since re established my rental for 2 years and 5 months with the current property I am residing. ************************ never answered my question or gave any information on her thoughts and my chances of approval AFTER I explained to her that I had been denied a few times before and all she cared about was running my credit and application when she knowingly knew it would be an automatic denial if any money is owed. Instead of her saying, you will be denied for any balance on your report shows up, I would have said no, because chances are you will be denied. All she said was do you want to run it, we have to run your report. ************************ was in a hurry, I am guessing because it was the weekend holiday, when she could have waited until when the office reopened after the Christmas holiday. I am requesting my application fee refunded or approval with conditions based off the leasing agents knowledge of the rules for approval and her awareness of the collection on my credit report because I told her more than once. Monday, December 26,2022, I received an email straight forward to the point of denial, I responded to the email of my concerns and ************************ replied back that I needed to speak to Transunion, I asked her to have her manager look at my application to see if I can get approved with conditions. ******** replied back stating she will have her manager look at my application and let me know what she says. It's just unfair that I am getting denied based off something 4 years old and almost 5 years come 2023. I have no criminal history and since the broken lease in 2018, due to loss of employment as a single parent, I had to move. Since then I have rented from a private landlord for 1 year and the 2 years plus 5 months established.

  Business Response

  Date: 01/06/2023

  We are reviewing the complaint and working on a solution.

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been without water at my apartment complex for around 4 days. Rather than finding means to resolve the issue they have taken it upon theirselves to cut phone communication no close the offices. No water im apartment units is dangerous and unsanitary living conditions

  Business Response

  Date: 01/04/2023

  This situation has been taken care of.

• Initial Complaint

  Date:11/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a property called *************. I filled and application for an apartment and put down a deposit. Not once do they reach out to me I had to call them for 2 weeks. I was finally given and email requesting documents that I sent and still heard nothing. They have taken my holding deposit and claimed that it is passed the time to get a refund. Even though we were never contacted or informed that an approval had gone through until 11/10/22 and tried to withdraw 11/11/22

  Business Response

  Date: 11/15/2022

  We are sorry to her of your concerns during the leasing process. We have already sent a request for your holding deposit to be refunded to your card and it has been approved. Please don't hesitate to contact the office if you have any further questions or concerns. ************

• Initial Complaint

  Date:11/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally we rented an apartment with MAA Oakbend that was sold to Bridge Property management now Bridges at oakbend. We did not have an issue to begin with but I have emailed multiple times the corporate office with no response. The current property manager ****** is extremely rude and the overall experience has been God awful. Not only was the apartment not move in ready, we have had many issues since moving in. Some of the maintenance requests were never taken care of during our 14 month lease. As we get close to move out, they are making us pay a ridiculous amount of money and forfeit our security deposit. Our rent has not been the same in consecutive months a single time. They never provided a notice of move out or extension and when I finally was able to get to the office I was told that they notified us in a portal which is a blatant lie. So I had to provide a letter that day in order to make sure that we could move out on time. They have given us three different balances every time we ask how much we owe, no one can ever answer with the same number as before. ****, 900, 800, 500. It is never the same. I have absolutely had it with these people and need assistance.

  Business Response

  Date: 11/16/2022

  Hello **********
  
  My name is *********************** Regional Manager for Bridges at Oakbend, I am sorry to hear about your experience so far. I would be more than happy to go over all of your billing statements and the issues you are having at Bridges at Oakbend. Would you be able to give me a call so we can go over your concerns. I can be reached at ************.
  
  Thank you,
  
  ***********************
  Regional Manager
  111 *************************************, Suite 400
  **************,**** 84070
  o: ***************
  e: **************************************************** 
  BridgePM.com