Complaints

This profile includes complaints for Bridge Property Management, L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bridge Property Management, L.C.

  111 E Sego Lily Dr Ste 400 Sandy, UT 84070-4422

• 

  Aspen Court

  2305 Ashcroft Lane Arlington, TX 76006-5592

• 

  Bridge Property Management, L.C.

  9733 E Southern Avenue Mesa, AZ 85209

• 

  Arcadia on 49th

  4902 E Thomas Road Phoenix, AZ 85018

• 

  Bridge Property Management, L.C.

  13229 S 48th Street Phoenix, AZ 85044

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During my duration of stay, for about 2.5 weeks, temperatures of water in the unit were 55 degrees F in the middle of winter. We were told that we had no right to take legal action because they were working on it. Them working on it then proceeded to take another week. Again, this is in the middle of December and into January. We went weeks without the repairs done in our apartment. Could NEVER get ahold of someone above the office manager. They purposefully don't answer phone calls.

  Business Response

  Date: 08/11/2023

  The given address does not correspond to a Bridge Property Management location.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not have the service that I have been paying for, would like a credit to my account. Pools have been shut down since July 5, 2023 to date. No pest control at all which I have also been billed for.

  Business Response

  Date: 08/09/2023

  Good afternoon,

   I am Angela S**** the community manager for Dunwoody Village.  On the 4th of July, our pools were vandalized.  Due to the damages, the health department inspected them and required some intensive work in order to open them back.  We had a company that came to perform some of the mechanical and electrical repairs.  Their job will be completed by 8/11.23. After that, chemicals will be balanced, and new signs install.  We have sent communications to all the residents about the situation and also giving a tentative reopening date.  All of this depends on the health department re-inspection. 

  Pest control is available to the residents twice a week.  They have to call to request service in order for the company to access their apartment.   

  Our community have to comply with the health department regulations regardless of the time that will take for the re-inspection to take place.  

  Sincerely,

  Angela S****

  Community Manager

• Initial Complaint

  Date:07/14/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to move out of Crystal View Apartments in Garden Grove, CA. The on-site property manager, Andrea G*******, is attempting to charge me for 60 days of rent, even though I am only required to provide 30 days notice per Civil Code Section 1946.1. I am a month to month tenant and my previous lease (prior to expiration) does not require me to provide more than the standard 30 days notice. Andrea continues to speak to me in a condescending and argumentative way, without providing any documentation or allowing me to speak with a higher level leader in the organization. Andrea's behavior towards me has been unprofessional and unwarranted. I would like the company to reach out to her directly and prevent Andrea from charging me for additional days unlawfully. I also request that the business address the personnel issue at this property, because the staff does not provide a good impression or a positive environment for current or future residents. I would like to be contacted by someone other than Ms. G*******, as she has been repeatedly rude and disrespectful toward me. I have attached email documentation to show an example of the unprofessional interactions.

  Business Response

  Date: 07/24/2023

  “We are currently working with the team to come to a
  resolution with the resident.”

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a current resident at edgewater at ******************. For starters the property manager has still failed to bring pest control to the unit for 6 MONTHS now. The apartment is infested with roaches.The unit was poorly renovated upon moving in and has still not been properly repaired or finished. The plumbing still has not been fixed and I haven't been able to use my bathroom daily since I've moved in. There are still no weatherstripping on the master bedroom door which allows more creatures in. And so much more. You all keep giving us the runaround and making promises you can't keep. We have been paying rent that has fluctuated every month. On top of all that we have been paying fees for services we never received. I want reimbursement for all of them and we were over charged on rent multiple times with no explanation. Our current rent payments dont even show up on the app that we are required to pay on. Im done paying for a half a** infested apartment. So at this point you all can put us in A PROPERLY renovated unit that is not infested or let me out of my lease with no penalty. Otherwise we can take this to court and I can get my money back for this poorly maintained unit and scam of a lease. l'm tired of waiting and making requests that never get resolved.So until you all follow through on everything you're supposed to per our legal lease agreement. I will be holding my rent payment until we come to an agreement. l'm not going to keep paying for an apartment that is infested and rusting away due to the negligence of the contractors that never properly renovated the unit. And at some point the property manager needs to be available. How is it that all these issues have never been escalated to the higher up and why is he not even concerned? He doesn't even show that he cares enough about the property. The management company should be so shame to have their name on such a low quality maintenance and management.All of my emails/calls go unanswered and im fed up.

  Business Response

  Date: 07/21/2023

  Hello *****,
  
  Thank you for reaching out. You expressed your concerns regarding the service request pending in your apartment home as well as pest control activity. I offered to schedule a technician to make all necessary repairs and reached out to a different pest control company to inspect and treat your apartment home. I also offered a transfer, option to release a roommate and the termination of the lease agreement. We look forward to resolving your concern.
  
  Respectfully,
  
  ***********************************

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they are charging ** this expensive rent and the amenities we have we can't never use them the gate is never working the back gate we not able to use that gate they have a chain around that the fitness center been closed for almost 2years the swimming pool we have 2 at our property (********* apartments in stockbridge ga) that we don't have access to which is crazy I been calling the office going by there everyday this week to see if ********* are open they tell me the pool will be close til the city comes out to approve to be open buy they open the pool on June 25th 2023 thru 4th of July 2023 and I dont understand how it was able to be open if the city didn't approve it I pay $2300 for every month to not be able to use the amenities and I feel like some money needs to be refunded back on rent and this is just sad of how they doing their tenants

  Business Response

  Date: 07/18/2023

  Good morning, All,
  
  Here at Waterford Place the fitness center is open, the pools are open. We are currently waiting on Clayton ************************ to come out and inspect the pool in which I have been reaching out to them with no results.  I have reached out to several neighboring communities which have all stated they are also waiting for their pools to be inspected as well. Emails have been sent out to all residents stating the amenities are open.
  
  Mr. ****** has not been into the office nor calling in regard to the amenities here at ********* Place. Mr. ****** has been a resident of ********* Place since  November 11, 2022.
  
  The back exit gate has only been closed due to safety issues and concerns due to residents and their guest are entering into the community through exit only.  I have seen where this could have caused accidents. 
  
  The gates are not broken and the BRIVO(new software) integration has not been completed, once this has been completed the gates will close.
  

  Customer Answer

  Date: 07/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed the lease on 03/30/2023.
  They confirmed no Roaches. I am still struggling with roaches.
  I had problem with hot/cold water in my bathroom, they denied there is problem and refused to send specialized plumber till 2 days ago, plumber was shocked how I lived like this all those months because there is no way I get steady regulated water because of the inappropriate stem valve used.
  Management refused to install screen on windows and balcony sliding door, saying it's the new management policy. Other repeatedly happen issues such as door locks, they fix and get issues again and again.

  Business Response

  Date: 07/17/2023

  Mr. ***** has made several requests since he moved in. All
  requests have been completed onsite, by a licensed plumber and including
  treatment of pest control in his home. We have inspected his home to address
  all concerns to ensure we are taking care of him. He was offered to transfer to
  another home and still has that option.  Mr. ***** is required to provide
  a 60- day written notice to vacate and pay the lease term fee to terminate his
  lease.

  Customer Answer

  Date: 07/18/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Unfortunately,  the management here are the worst I have dealt with in my life. 

  They lie about everything.  

  4 months till they sent plumber to fix water fluctuation in my bathroom,  and still have water issues. 

  I see Roaches always,  got pictures and videos.  

  This place is terrible.  Management hate residents who complain.  They are dictators and liars. This is the best word to describe them. They close office doors and windows curtains when they see me coming to the office and refuse to even talk to me.

  They even prevented me from parking my car in my reserved parking that is designated to my apartment as they say. They threatened they will tow it. I had to park it in the guest parking and my reserved spot is empty. 

  They invent the rules and laws they wish. Even police were shocked how this management treat residents.  

  I have the right to leave this place,  without any further notice,  without any termination fees. I also want to be paid for the months I paid and didn't enjoy staying this place because it's not suitable for humans. I need them also to pay for moving my stuff and any other expenses related to that. 

  I can't upload videos due to large file size, but got too many recent videos that show roaches.  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 07/18/2023

  I am being advised by the staff that they are showing no open work orders for this unit. I am also providing the resident with the contact information for his regional manager.

   

  Marcy
  C*******:

  ###-###-####

  ***************************

  Customer Answer

  Date: 07/19/2023

   
  Complaint: ********
  
  I am rejecting this response because:
  As I mentioned earlier.  The management here just play games and lie. 
  I asked them about if they have regional offices,  they refused to tell me. I asked the new girl, i forgot her name, her office is in the lobby, she also said i dont know.  I said you work for a place you dont know the name or contact numbers!!! They refused to help me with anything.  
  Then I found it online,  and sent an email to the regional office,  and got a reply from someone named Marcy, asked me what good time they call me back, i replied back, then no one contacted me. I emailed Marcy again yesterday,  and got an automatic reply that she will be out of office till July,19th. Iam waiting for them to reply. But management here in Arlington,  never gave me any numbers,  they lie as usual.  
  Regarding work orders, I have ton of them, they all shown on the application.  The last one was Regarding the No hot water in kitchen.  And cold water is hot in bathrooms and so on, this keeps happening.  Every tike i submit a maintenance request,  they used to close it as done before they fix it. Regarding the roaches,  they didn't send pest control during the last 4 months except 3 times, just when I complained.  They send non professional people,  who just spray the ground and some corners randomly without any knowledge of how to treat this. When I explained to the management here that I still have roaches,  they said they came to my unit and didn't see Roaches dead or alive. Again they want to show as I am just playing with them. That's why I stopped talking to them and contacted you and the regional office. I have a lot of videos and pictures for the infestation. 
  The problem with ladies here in Arlington office is that they don't even listen if you want to explain something to them, they think they know everything and others are idiots.  The manager, she went to my unit the last time even for no reason, just to take photos to prove that there is no Roaches,  then Sent me an email that she didn't ser anything like roaches nests!!! I don't know how they think, and how they are in management position.  If you want to look for roaches,  you look for signs. Like the ones I found in the dishwasher and other places.  
  I hope they understand that they screwed up many times, and understand that I live in a nasty place,  paying rent and not enjoying my stay.  It's disgusting,  I even never touched the oven till now, never used the dishwasher.  I try not use anything.  I keep everything in bags even in the fridge in case roaches get inside like the other fridge. I hope they don't waste more time arguing,  and focus on fixing this place and make it ready for human living before they lease the units. 
  Thank you.  
  Attached some pictures.
  Sincerely,
  
  ***** *****
  

  Business Response

  Date: 07/20/2023

  Our regional manager spoke with the resident and was able to address his issues as well as giving him his contact information.

  Customer Answer

  Date: 07/20/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Nothing resolved yet.  But a regional manager contacted me, I explained the situation with the local management here at the property.  She promised to fix things.

  Will see.

  thanks
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 07/31/2023

  According to our property manager: All issues have been taken care of and they are not showing any open orders.

  Customer Answer

  Date: 08/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I am not submitting any orders to this management,  because the regional manager stepped in and we had an agreement that they will schedule me for a deep cleaning and then professional pest treatment.  But still waiting and I didn't get any emails from them!! Even I said I will get what they call Raid Fog,  and do it myself,  its something the regional manager told me about,  said it's good. But they need to do the deep cleaning as agreed. 

  We discussed a lot of issues with regional management,  such as my covered parking,  it's half covered,  half of the car under the sun most the time in this heat, which will damage the paint. 

  When I signed the lease, it was supposed to be security gated Community,  both gates never been closed, not working,  even the gates to mailbox and swimming pool always unlocked.

  No drive way in my building,  you have to walk between cars to get to your place. 

  Too many issues,  promised to be taken care of, still nothing done. 

  Honestly,  I am avoiding and dealing with the local management after all what they did and they way I used to be treated by them. So all my contact will be with regional management as agreed. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 08/04/2023

  Hello,

  We appreciate all concerns received from our residents and
  our goal is to address and do our best to resolve. We performed a cleanout last
  Thursday by our vendor per Mr. ******’s request. The covered parking and
  location of the building is the setup of the community and cannot be altered.
  Each space is assigned to occupied individual homes. We hope he continues to
  communicate with the office or management team as we are here to help!

  Customer Answer

  Date: 08/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  No clean out was done. I found a green paper outside on the door July,27th. Nobody came inside. I didn't leave the house since almost a month, after I got in to car accident.  Unless they came, knocked the door and left. The regional manager said they will send me an email for an appointment first, they didn't.  Last Thursday I woke up early and stayed alert all the day in case they come and no one showed up. I emailed the regional manager,  few days ago and got an automatic out of office reply!!! 

  Regarding the parking spot,  it's uncovered from the side and half the day under this burning sunlight!! Who should be paying for the paint of brand new car when it's damaged??? 

  Main security gates and mailbox gate must be working properly,  that's why I chose to live in a security gated place that is not secure. 

  I am not going to deal with this management for sure, as you see, they will never take any responsibility for anything or admit they are wrong.  Even it seems they have issues communicating with their regional office!!!! 

  Thank you for your time.

  
  
  
  Sincerely,
  
  
  
  ***** *****

  Business Response

  Date: 11/14/2023

  Mr. ****** contacted the office yesterday requesting pest control and I asked him to submit all requests via the app. I added him for service as a courtesy to take care of his issue this Thursday. A master plumber was called out to his home on 7/7/23 and inspected the water temperature in the kitchen and bathroom and determined no issue regarding the temperature in any of the faucets. We were not invoiced as no service was required and we run off a boiler system.  All previous concerns addressed and resolved. As of today, we do not have any open requests for his home.

  Customer Answer

  Date: 11/14/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  This property management has issues that as I see will never be resolved.  

  They know that Iam struggling with roaches since I moved in Apri, 2023. 

  despite of that, pest control didnt come in six weeks. They want me to keep submitting requests to do so. When they have roaches issues,  they should keep treating regularly.  But they don't. 

  I asked the first day to install screen for the balcony door, they refused, knowing that I saw roaches come also from outside when I open the balcony door, knowing that I installed a magic mesh myself,  but its not preventing roaches. Other windows have no screen at all or damaged one. They can't understand that as human being,  I have the right to get some fresh air without getting all roaches and mosquitoes and flies inside. I saw one of the maintenance guys holding punch of new balcony screens lately,  but still they insist that new management stopped installing screens for balconies or windows in top floors!!!! 

  simply,  they dont care about you as a resident mainly if you complaint,  they retaliate against you. 

  many times, no hot water, no water at all, every while we get messages that some buildings have serous structure damages. Security gates never worked, mail room gates never was secured.  Issues and retaliation in parking spots...etc. 

  this place is a disaster.  

  its not gonna be fixed for sure, the lease will be over in few months and ill leave. 

  so dont waste your time. 

  You can close this case unresolved,  it will never be resolved. 
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to court for eviction on 06/20/23. Later that day I received two calls for rental assistance. Servant's Heart has been trying to get in contact with the management company at ********* for over a week so the assistance can be submitted. I have stepped into the office multiple times. The assistant property manager told me he could not assist me. The property manager is always busy and no one answers the phone when I call. I spoke to her briefly on 06/20. The property manager refused to sign the document that had been emailed to me that provided consent to speak with Servant's Heart. I sent the property an email on 06/26 giving my consent and the response I received was that they would not talk to someone not on the lease. When I spoke to the property manager the first time, she said she would fill out the form and requested that my signed consent also be sent. Servant's Heart said that is not how the typically do things but were willing to do so. At this point I'm feeling discriminated against for needing assistance. I showed up to court, I have reached out to organizations to get the funds to cover what I don't have, and the property is dragging their feet. It's as if they are trying to wait the time out so I can be evicted. I have done all the leg work and the fact the property manager will not even take a phone call is beyond me. I am very upset at how this process has gone and that no one in the office has any compassion.

  Business Response

  Date: 06/30/2023

  Good afternoon, the resident came into the office and asked the manager to fill out a rental verification form in order for her to get assistance. 
  While the manager looked at the document  at the bottom it asked for the resident's signature consent in order for us to give out any information to any party.
  The resident never signed the document. Since that day she never came back or spoke to the manager directly.
  However, the assistant manager forwarded her the updated document this morning and asked if she was able to fill it out. 
  I responded to her letting her know that yes, she can if she has tenant's consent.

  
  This document should be filled out and back to the resident by end of day today.

  Customer Answer

  Date: 07/03/2023

   
  Complaint: 20255271
  
  I am rejecting this response because I had to file this complaint for anything to be done. I went to the office multiple times to get the document signed. First the manager declined because the document was sent to me directly. I sent the document over multiple times and received no response. I called the office several times and no one answered. When I went inside, the people working said they couldnt help I needed to come back. Servants Heart also reached out directly and also received no response. I have the past due balance but that is not being accepted without paying the next month also. Then I was specifically told that I could still be evicted even if payment is made. Ive done lots of legwork to get this resolved and have met lots of pushback.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to apply for an apartment **************** in *******, **, met all qualifications and they denied me. I was super excited for this place and I mean very excited! I had to send over all my information and after I sent everything over the Manager ******* had an emergency after I scrambled to get everything done and left! Monday I emailed and was expecting some sort of response, and I received nothing until I called multiple times before getting through. I was told I was denied and they had no reason as to why I was denied. Then right after that phone call I received an email stating this is why I was denied with a contingent application approval. I immediately called and was told it was sent in error and ******* who at the time refused to give me his name and hung up on me, I called right back and he then gave his name. This place- don't stay here, believe the reviews. They are picking who they want to live there regardless of if you meet the requirements ( which I make well over the requirements for the application). I have good payment history and my credit meets the requirements. They had no reason to deny me. Don't stay there, they are unprofessional and are clearly showing bias.

  Business Response

  Date: 07/07/2023

  The manager is digging into this and working on a situation asap.

  Customer Answer

  Date: 07/08/2023

   
  Complaint: 20238270
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since starting at Southfork (managed by Bridge Property Management owned by Bridge Investment Group) the current manager has promised to either have the road fixed or fix my driveway so that all the mud, rock, trash, etc stops flowing into my driveway/yard every time it rains. When she started she advised I am on the list. 1 year ago she confirmed I am on the list. Then approximately 6 months ago she confirmed it should be done this summer... I have not received any communication confirming the date this will be done. She prioritized putting in a driveway and house across the street despite my pleas to have this issue resolved...I am not the only one either, other customers have expressed similar concerns in other forums.Additionally previous amenities that were offered previously are no longer offered.Gated entrance - gone Good roads - more like good luck Community room to hold parties - gone ************ raises their prices to premium amounts yet currently provides a mediocre product. For the price they are charging lawn care and gated entrance (or patrolling security) should be the minimum.I will update my review to provide a fair and equitable review when and if they resolve.Update received a call from ***** at Southfork and she advised that they've been working on it, yet when inquired as to what's been done she admitted they only made it worse... Now she refuses to give a timeframe as to when this will be done.

  Business Response

  Date: 06/21/2023

  The property has resolved the situation.

  Customer Answer

  Date: 06/21/2023

   
  Complaint: 20211631
  
  I am rejecting this response because:

  The issue has not been fixed or resolved, **** from corporate was unable to provide any kind of time frame as to when this issue will be resolved... According to **** this is a massive issue requiring engineers and bids.  She could not provide a time as to when the issue will be resolved.  For the business to come out and say that it has been done in such a short time is reprehensible. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/29/2023

  Dear Madam/Sir:
  
  We are in receipt of the complaint filed on June 21, 2023 against Bridge Property Management.   BPM is currently managing several manufactured home communities across ***************** and our high BBB rating is reflective of the superior customer service we consistently provide our more than ***** residents.  
  
  Upon notification of ******************** concerns, *********************, Regional Manager immediately reached out to discuss this matter with him.   As she expressed during their conversation, BPM began managing Southfork MHC in January of 2023. Therefore, she is unaware, nor can she speak to any projects the previous management company may or may not have had planned.  
  
  Nevertheless, ******************** drive and nearby roadway have recently been inspected by a local contractor and BPM Project Manager and we will follow their recommendations.  We hope for a quick resolution but cannot guarantee the situation can be resolved immediately.  Vendor scheduling, material availability, scope of work and cost will impact project completion.  Also, it should be noted that the new home and driveway installation near Site 186 is part of a multi-phase construction undertaking at Southfork MHC; not a priority decision made by the Community Manager.  This home infill, new playground, recreation area, new fitness center, and upgraded clubhouse are all recently completed projects our residents are enjoying.
  
  We thank you for your time and hope this information is helpful.
  
  Thank you,
  
  
  
  ***********************
  Senior Vice President
  
  

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20211631
  
  I am rejecting this response because:
  While everything they have stated is factual, the issue has not been resolved and the issue should not be closed.

  Sincerely,
  
  *****************************

  Business Response

  Date: 06/29/2023

  While we appreciate ********************** concerns with the time frame in which his chief complaint will be resolved, Bridge PM cannot guarantee the situation can be resolved immediately. Due to many outlying factors including but not limited to, cost and availability of necessary equipment and materials. Rest assured we will be working diligently to ensure ********************** complaint is taken care of.

  Customer Answer

  Date: 06/30/2023

   
  Complaint: 20211631
  
  I am rejecting this response because:

  While appreciate the sentiment, this does not resolve the issue and the issue should be listed as ongoing until ACTUAL resolution.  Talking about doing something and doing something are two different things. When words become action then I will believe a resolution will occur.  However there is no evidence that anything will get resolved and there is no commitment as to when so that I may hold the company accountable. So I cannot in good faith indicate that this has been resolved until I see the fact that it is resolved.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 06/30/2023

  As stated previously, this is not a situation that can be taken care of over night. We understand the frustration the resident has but all we are asking for is patience so we can properly get this issue taken care of. If you need updates please reach out to 

  ***********************:

  ************ **************************************************

  or

  *************************************

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************** Does not have adequate maintenance support. I have waited over a month to have a working dishwasher, washer/ dryer connections, and light switches in the upgraded unit. Multiple maintenance requests have been submitted over the last 4 weeks, but maintenance team never comes to fix issues, even though issues where indicated during the move in process as well as by previous renters of the same unit

  Business Response

  Date: 06/23/2023

  Thank you, ******* for reaching out. The onsite Maintenance team has repaired all items except the dishwasher and light which parts have been ordered and will be install 6/27/23. Should you have any questions, please reach out to Regional *********************************** directly at ******************************************************************* thank you for your residency and appreciate your patience. Management will contact upon completion of part installation.