Complaints

This profile includes complaints for Aptive Environmental, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aptive Environmental, LLC has 81 locations, listed below.

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  Aptive Environmental, LLC

  548 W 8360 S Sandy, UT 84070-6440

• 

  Aptive Environmental, LLC

  8800 Jameel Rd Ste 100B Houston, TX 77040-6243

• 

  Aptive Environmental, LLC

  733 Lakeview Plaza Blvd Ste E Worthington, OH 43085-4778

• 

  Aptive Environmental, LLC

  4511 Daly Dr Ste B Chantilly, VA 20151-3711

• 

  Aptive Environmental, LLC

  2 Ilene Ct Ste 7 Hillsborough, NJ 08844-1918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** advises they cannot cancel this account.

  Business Response

  Date: 10/17/2022

  The matter has been addressed with this client and fully resolved.

   

  Customer Answer

  Date: 10/18/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract for pest control. The first service was supposed to be 2 visits within 30 days since according to them there will still be eggs, etc that will hatch after the first visit. I did not see any improvement from the two visits and tried to cancel. Got hit with. $199 fee because the cancellation period is before the second visit of the initial service. I.e you are on the hook for about $350 for ineffective treatment.

  Customer Answer

  Date: 10/11/2022

  I have not paid the $199 they just billed me for yet and I would like it waived.

   

  Per the contract the first standard treatment is within 20 to 60 days of the initial treatment so they can treat any unhatched eggs.  The cancellation of the contract without fees however is within 5 days of signing the contract.  There is no way for the homeowner to know if their treatment was successful before they are locked into the contract.

  They were supposed to treat for fleas and spiders.  I saw no improvement after the initial treatment.  When their agent came back for the initial standard treatment he said they did not treat for fleas.  I didn't see any improvement after this treatment either.  I am being asked to pay $199 to get out of a contract that only allowed a 5 day out window for services that they themselves say need to be repeated at least ***** days to see any effect. 
  

  Business Response

  Date: 10/17/2022

  The matter has been addressed with this client and fully resolved.

   

  Customer Answer

  Date: 10/17/2022

   
  Complaint: 18188265
  
  I am rejecting this response because:  I have not received anything from the business since the demand for payment
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/25/2022

  Aptive has agreed to close the account with no fees or charges, having waived the early cancellation fee. There will be no further services. Aptive is not willing to process any refunds in addition to these actions.

  Customer Answer

  Date: 10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the company do services for a year and I did like them a lot! They came back next year and I said I want the service but can you please wait ( about a month) until I let you know when to come because of my dogs and chickens. Weeks later I received a bill for $190 dollars and there was no service rendered at all!! I received an email saying I owe the money. Now they put me in collections

  Business Response

  Date: 11/03/2022

  The following email was sent to ***************** on 10/11/22:

   

  Hello, ****************, 
  
  This is written confirmation that your account # ******* with ******************** remains closed with a zero balance and in good standing. I have also made sure your name has been removed from any collections list associated with Aptive. I have been assured by our ****************************** that your credit rating will not be affected by your former Aptive account.  We apologize for any misunderstanding or miscommunication about our services, or the closure of your account.
  
  Please take care,
  
  
  Rob
  --
  *******************
  Executive Resolution Specialist 
  Aptive Environmental 

  Customer Answer

  Date: 11/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/08/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company aptive has sent sales representatives to my front door near daily. I have posted no trespassing/no soliciting signs throughout my property and they are extremely visible. I have had these sale representatives knock over posted signs on their way to my door to ring my door ****. I have recorded countless representatives from this company blatantly ignoring any attempt to keep them off my property. I have signs posted next to the entry to my property, walk way to the front door, and directly under the door bell. When I have answered the door I advised them to leave my property at once and they become argumentative that I am not willing to hear their sales pitch. One sales representative a few weeks proceeded to yell through my door as I closed the door after telling him to leave my property. I am extremely frustrated with the harassment from this business.

  Business Response

  Date: 10/10/2022

  This person's address has been submitted to a no solicitation list at Aptive.   An internal sales compliance complaint form has also been filled out and submitted on their behalf.  The Area Manager has been notified to immediately alert the Sales Team of these issues. 

   

  Customer Answer

  Date: 10/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Aptive (by phone) to cancel my service due to lawn applications that kept getting scheduled during subzero temperatures in the middle of winter (I was told I could not reschedule services more than a month out). They told me I still had one more visit to complete the initial agreement term or I would have to pay early termination fees if I canceled. I agreed to let them complete the last service and complete my obligation to them. My account had been on Credit Card auto pay. I called in February 2022 requesting cancellation of services since I did not wish to continue /renew services (Requesst No. ******). The last service was performed in March 2022, however I kept receiving messages of upcoming scheduled services. I finally called customer service in June to confirm that my service contract had been cancelled, and by July 28th my account was closed (as a result, I cannot access my account service history on the customer portal). I began receiving letters from a collection agency in August indicating I owed ******. Further calls to **************** have yielded no help with resolution.

  Business Response

  Date: 10/17/2022

  The matter has been addressed with this client and fully resolved.

   

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We’ll really where to begin is how we should start. Since day one this company has not held up their side of the agreement. The main and final straw that broke this camels back was our last service or shall we say lack there of on 9/20/22 by service representative ‘James’. We were not him when he serviced our property, however, we did leave at 4:55 to go pick up our child from practice. When we got home 5:20pm, we noticed the Aptive representative ‘James’ had arrived, serviced our property and was gone. The tag, stated 4:55 is when he sprayed…but we know that wasn’t the case, since we were here at that time. We have a Ring by the way and a neighbor who witnessed the speed of this guy. This guy showed up at 5pm and was gone by 5:15pm. Everything said here, does that seem like enough time to do the job even half way? So, you can see where we’re going with this. He only sprayed the front soffit area of our home, didn’t even take a brush (like they’re supposed too) and remove cobwebs and other bugs. Didn’t even go into our back yard. Specifically left notes for account via email and text about the spiders/webs all around our back yard deck area. Received confirmation on these requests. Our backyard was not even touched, let’s alone sprayed. No wetness anywhere in back.
  One email from the “manager” mentioned above asking me to email him the issue. I stated it’s way too many issue(s) and would prefer a phone call. Left my #. Never heard from him, sent another email, then another email. Finally, received an automated, I’m out of the office until 9/28. emailed him again two more times after the return to office date, 9/28. To date, this “manager” has not reached out. As of this morning, 10/6/22 I notified him via email that I would be contacting this office. I was billed $200 for that day, I want a full refund. Had the company followed up like they should have, this very local manager could have come to my property to see for himself.
  I want contract cancelled as well.

  Business Response

  Date: 10/11/2022

  The matter has been addressed with this client and fully resolved.

   

• Initial Complaint

  Date:10/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at war with the ants over the summer I had a door solicitation. The verbal agreement with him and what I am seeing now in the contract do not align. I am out of work and this does not fit into our budget.Im having difficulty understanding the billing? The initial payment was $99 in May. Then I thought we were billed quarterly. Then I was charged $150 in June and again in Aug.Also told, they would come back if we saw a recurringbug issue, no charge between treatments. So I don'tknow why I would be charged in June after a treatment in May? I signed this contract on a tablet, in the sun, so everythingwas quickly & VERBALLY explained to me, and I never receiveda copy of the contract. I cant even verify that Im the one who signed it, and initialed the boxes, because it was done electronically, and the sales rep CLICKED ALL THE ****** The last name is ALSO misspelled on the contract. I would not have misspelled my own name if I had typed it in myself.Aptive-After reviewing your account, I see that you are on our Pro plan. Services for this plan are scheduled every ****** days. Appointments are auto-scheduled by our system based on the frequency of your plan. The May ******* was your initial *******. The June ******* was your first standard treatment. We schedule this ***** days after your initial *******. The life span of our initial products is shorter than the products used in your subscribed ************ Services because they are designed to flush out and cleanse your property of the immediate pest populations.Again, message does not match the verbal contract the sales rep at the door discussed.Emailed again. Replied I have taken the liberty of prescheduling your next 2 *******s to ensure that the frequency aligns with your expectation of *******s every 3 months.They canceled a re-treat I requested for spiders. I emailed again, did do a free retreat.Now waiting for a supervisor to call back to cancel/remove the cancel fee.

  Business Response

  Date: 10/05/2022

  The matter has been addressed with this client and fully resolved.

   

• Initial Complaint

  Date:10/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aptive knocked on our door and said that they could eradicate cicada killing wasps. I signed up for the service as they do major damage to our lawn. We paid them a lot of money monthly, we call and complained that the service was not working. They came out and still could not get rid of them and spread all kinds of chemicals on our lawn. We cancelled the service due to the fact that they advertised something they could not do. We did not think anything else of it until we received a collection notice from an agency. We had no idea why. Apparently, even though we offered on the phone to pay whatever balance was left they said it was too much trouble to take payment over the phone and were going to send a link. the link was never sent and then we received a collection notice for double the amount owed. I think that is pretty ridiculous for basically them committing fraud with us for the better part of a year. How to you try to collect double for services that did nothing!

  Business Response

  Date: 10/11/2022

  The matter has been addressed with this client and fully resolved.

   

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a customer service rep coming door to door. I listened to him and then told him to come back in 30 minutes so I could check out the company online. All of the reviews were good so I decided to sign up. I signed up with Aaptiv in June and they came out the next week. I was promised by the sales rep for a quarterly charge of $125 . He stated that I would pay the $125 for the first time spray and then they would come out 30 days later and re-spray for free. After that, they would spray after 60 days. They did a great job on the first spray and I had zero bugs inside or outside. 30 days passed and I received a text message from the tech that he would be coming out during the day. I told him I worked and I would need a time in the afternoon after 4 PM. He told me that I would have to call customer service for that. I called customer service and they sent me a text message with a new date and time after 4 PM. On July 27 no one showed up that we saw. We are a five family household with a dog outside and no one heard or saw anyone spray and do the windows at our house. They then sent me a charge of $125 even though I was promised it would be a free spray after 30 days . Then I received another bill in the mail of $125 and they said they sprayed in September. No one ever texted, emailed, or called to let me know that they were going to spray in September. We had nothing left on our door either times nor does Aaptiv have any photos showing that they sprayed in September. We have ants and bugs all around outside which proves they did not spray because we didn’t have any ants or bugs the month of July. I was told today by the billing department that I signed a contract and if I didn’t pay the $250 they would turn me into collections and then hung up. I called back and spoke to another gentleman and he was unable to help me and or resolve the issue. I am waiting on them to cancel my entire account and feel as though we have been scammed by this company.

  Business Response

  Date: 10/11/2022

  The matter has been addressed with this client and fully resolved.

   

• Initial Complaint

  Date:10/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After my 2 year commitment was over in March 2022, I terminated the service. I was told only an account manager could do that and that person was out of the office. After calling back and being told the same, I said this is an attempted scam and I am stopping all payment on this account and have notified my bank that I will contest any further activity on this account. I have texts and emails to this effect. And here we are

  Business Response

  Date: 10/11/2022

  The matter has been addressed with this client and fully resolved.