Complaints

This profile includes complaints for Paramount Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount Acceptance Corporation

  4725 S Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  PO Box 17317 Salt Lake City, UT 84117-0317

  
• 

  Paramount Acceptance Corporation

  PO Box 17317 Holladay, UT 84117

  
• 

  Paramount Acceptance Corporation

  3276 Buford Dr STE 1044 Buford, GA 30519-5702

• 

  Paramount Acceptance Corporation

  4725 Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired a personal trainer at VASA back on 11/09/18 and had been paying VASA $80 per visit (2 per month). On March 17, 2020 covid shut everything down and I could no longer continue going. The trainer, Will F*** sent me texts about the shut down and said he would contact me when it opened back up again. On April 29, 2020, he contacted me asking if I wanted to continue and I said because of covid and all the financial changes, I wouldn't be continuing at this time. Since I had no message from Will since then (I still have all the messages and can forward them to you), I assumed I wouldn't be billed.
  
  Last month I went back to VASA and discovered that Paramount had been billing me for this ever since. I have contacted Paramount several times. They said I had a 1 year original contract but since I didn't contact and cancel, I still owe Paramount the money that has been added. They did say that out of kindness they would reduce the bill to about half. Still I don't believe that's right. I've asked for the signed contract because I have no recollection of signing one and have still not received it even though I was told I would receive it in an email.
  
  All this time, approximately 4 years, Paramount has not contacted me about having a bill or of being billed. It wasn't until I started going again last month I discovered this.
  
  I would appreciate anything you can do. I look forward to hearing from you.
  
  Sincerely,
  ****** ******

  

  Business Response

  Date: 02/15/2024

  With the information you provided, it pulls up an account for a ****** *****. Is that the correct account you are referring to? 

  Customer Answer

  Date: 02/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  They are only asking if the name on the account is ****** *****. That is correct.  The account number is: *******
  
  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 02/23/2024

  It looks like your account was back dated and cancelled. Let us know if there is any additional concerns regarding the original issue. 

  Customer Answer

  Date: 02/26/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joined at VASA. Canceled within 24 hours under the rescission clause on their contract. Trying to contact paramount to ensure I get a refund and used the option for holding your place in line for a callback. Never got one. Tried to chat. No reply. Look at the reviews. I dont know how this place is in business.

  

  Business Response

  Date: 02/15/2024

  I apologize for the frustration and wait. It looks like the payment that came out on 02/08 came back declined, so no refund in necessary. Your account has been cancelled with VASA Fitness so nothing further will be due. 

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel a Vasa membership for months to no avail. This all started when I signed up for a new location that I was never informed opened. Payments were charged successfully to my card which I have no problem with. Sept 2023 I lost my wallet while on vacation. Paramount was unable to process payments which is how I found out that the vasa location was now open because paramount started calling. Still no emails from **** but plenty of calls from paramount. Ive asked to cancel the membership but they tell me I need to do it from the app yet I dont have access to the app because my account is frozen for payments not processed- Ive called paramount again and again but the wait is over an hour and still end up requesting a call back, I request a call back and never get one, I text with a rep and they tell me to call member services, I called the club and same thing. Ive been trying to get this resolved for months and they are just horrible at helping. In the end they sent me to collections which I am now fighting. I did everything I could to resolve this issue even try to make a payment when the past due was $100 and still no one could help.

  

  Business Response

  Date: 01/25/2024

  Im sorry to hear about your experience. Looking at you account now, I see that it has been set to cancel and will expire on 02/19/2024. You should have received a cancellation confirmation email with the details in it. 

  Customer Answer

  Date: 01/27/2024

   
  Complaint: 21196787
  
  I am rejecting this response because:
  In order for the account to be cancelled and not sent to collections, I had to request a late start at work and call the member services right when they opened and pay $350 to terminate my membership. 6-7 months I was charged and billed for a membership I didnt use due to paramount not being open to assisting members. Their main focus is to take members money not to provide long lasting member relationships. I reached out to paramount when I owed $100 after they called me to notify me. That is i when I found out the club was open and I was open to keeping the membership for the new location at that time. However, I was basically sent back and forth between the club, billing and member services. I never received the emails confirming my payment or cancellation either. Paramount just lies and has no problem sending customers to collections without a negotiation. When I finally got through to someone - my amount owed went from $300 to well over $400 just overnight and ******* only lowered the amount owed to $350. I in the end paid for 6 full months of membership that I had no idea was even open until December. Ive made it a point to create content about paramount and **** to share my experience. 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my gym membership with Shape 2 Tone and Paramount Acceptance is still deducting money from my banking account. I have asked them several times to stop deducting the funds yet they continue to do so.

  

  Business Response

  Date: 01/12/2024

  Reviewing your account, I see that the account has been cancelled and the money has been refunded as of yesterday 01/11/2024

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined a gym under my parent's account. The fact I live 45 minutes away, I knew I'd never go there without them. I ended up going the entire year of the contract and they paid the entire time. My mother ended up cancelling her account a few months ago. After speaking to the admin, and getting the sign up email confirming I was only a "family add-on", I thought I would/should cancelled as well. I never looked for emails getting them, because they were going to my parents, so after their cancellation and I was being charged, apparently they were sent to me but being filtered to my junk box. I had called customer service a couple times with either no answer, or not all questions answered. Just called again today and my payment jumped another $30 unknowingly. Apparently I got charged again today. Horrible customer service and honestly, sneaky in their payment system.

  

  Business Response

  Date: 11/09/2023

  Reviewing your agreement with Desert Sports and Fitness, all of the terms of the agreement were laid out, and the cost each month for the membership and signed in agreement. At this time, if you would like to cancel, you can send an email requesting that cancellation to ************************** and will be effective upon receipt of that email cancellation and one final payment. You can reference your account number *************.

• Initial Complaint

  Date:10/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A gym membership that I havent used and moved out of state have asked to cancel and will not allow to cancel and keep charging fees.

  

  Business Response

  Date: 11/21/2023

  Reviewing the membership agreement, you are able to cancel the membership at any time as long as the account is current, and the one months notice payment has been made. Currently I see that there is a past due balance of $180.08. Once that has been paid the membership will be cancelled. You can go to this link and make your final cancellation payment. ***************************

   

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to cancel gym membership months ago, company wouldn't let me cancel but continued to take money out of account and add on money to balance. Have tried numerous times to get it handled and nothing has been done. There is no way that someone can just take money from account that you have been trying to cancel and not answer, call back , message anything. I need my membership cancel and money taken illegally sent back.

  

  Business Response

  Date: 08/04/2023

  Reviewing the legal contract with TruFit **************, it states that the membership term is for a period of 18 months beginning on 01/05/2023 and ends on 07/05/2024 with an automatic renewal at that time if not cancelled. The options for cancellation during the contracted term would be through moving more than 30 miles away from the club, having a medical condition and a verification of disability form sent in by a Dr., or through a contract buy out which would be handled at the club location. If you qualify for the medical or moving cancellation policies, you can send that documentation to ***************************** to be reviewed. At this time the contract is past due $224.45. You can call Paramount Acceptance to set up the payment. 

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6th 2023 my debit card was charged $42.55. I dont have an active gym membership with ANYONE. I am concerned why I am being charged when I dont have have an active gym membership nor do I even live in ***************** anymore. My last gym membership was with Ladies ************ but I paid with my debit card in person, there was no mention of Paramount Acceptance. I would like to know why I am being charged for a service I dont have any business with. I would like a full refund and for my information to be removed from any affiliation with this company. Immediately.

  

  Business Response

  Date: 07/03/2023

  Thank you for reaching out. I see that your membership was with Ladies Super Fitness and your final payment came out on 06/20/2023. You should not see anything further come out of your account. 

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/3/2023 I purchased a 1-year membership at Fitness **** in *******, ******, for $300, valid until 2/3/2024. The gym closed permanently 2 months later. I was only able to use $50 worth of the membership I paid for, and am therefore entitled to a $250 refund. I have corresponded with Paramount Acceptance multiple times, only to get the response stating that they are unable to offer a refund at this time. After contacting the former owner, **************************** (ph: ************), she sent them a request for my prorated reimbursement, and she was given the same response. (I have the text photos of the email.) Something isn't right here. Paramount was the gym payment service at the time of transaction and should be able to issue a refund, especially since the contract was breached by the gym's permanent closing. Paramount Acceptance keeps saying that claimants need to seek a refund from the gym manager/owner. The manager who did the transaction, ****, would not respond to multiple calls/texts and has apparently skipped town, I was told, and is now in *******. **************************** the former owner is saying she can't be of further assistance. When I filed a dispute with *********** credit card, Paramount Acceptance sent them a copy of the membership agreement, saying that it had been fulfilled and that no refund could be offered. Closing the gym 2 months into the contract does not constitute fulfillment of the membership agreement. This is a case of fraud. Many other Fitness **** members have also been affected by this.

  

  Business Response

  Date: 06/16/2023

  As Paramount Acceptance is a 3rd party billing company, they follow the policies and procedures requested by the gyms. The policies stated for refunds is that Paramount Acceptance cannot refund any payments for Fitness **** and the members must go directly through the club for refund requests. 

  Customer Answer

  Date: 06/19/2023

   
  Complaint: 20170680
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to both freeze AND cancel my membership. I paid the freeze fee, and I paid a cancellation fee as well. I am still being charged $50-$75 a month, even when my debit card is frozen; sending my finances into the negatives. This is not okay and needs to be fixed immediately or a scene will be made. I cannot afford this membership which is why I have cancelled it but I keep getting charged and screwed over every month.

  

  Business Response

  Date: 06/19/2023

  Reviewing the membership with VASA Fitness, it does show that there was a freeze placed on the account in January of 2023, however those freezes only last 90 days. So billing resumed on 04/17/2023. Most of the payments have come back declined due to insufficient funds and the June payment was charged back. Currently there is a past due balance of $126.96 that is due. Once that has been paid the account will be cancelled. The payment can be made at this link. ********************************;