Complaints

This profile includes complaints for Paramount Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount Acceptance Corporation

  4725 S Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  3276 Buford Dr STE 1044 Buford, GA 30519-5702

• 

  Paramount Acceptance Corporation

  4725 Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  4725 S. Holladay Blvd, #100 Salt Lake City, UT 84117

  
• 

  Paramount Acceptance Corporation

  PO Box 17317 Salt Lake City, UT 84117-0317

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my account with this company shut them off from accessing my account at *************************** And some how they are still taking money from me ? How is this possible? I'd like to see them be held accountable! They are destroying my credit for no reason .

  

  Business Response

  Date: 09/09/2025

  I am unable to find an active account at ******************** with the information that was provided. Would there be a different phone number or name that it would be under? 

• Initial Complaint

  Date:08/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Requested to cancel my gym membership on 6.29.25. They emailed me back stating there was an outstanding balance of 69.98. I have banking transactions of charges as listed below and the account was still not canceled. On 8.4.25 I went to the web portal and paid 20.00 again and demand that they cancel the account. As with my attempt on 6.29.25 I foresee them continuing to charge me. I notified them of payments made and informed them I will be filling an official complaint on here.
  
  Gym monthly Fee = 29.99 a month.
  
  Charges I have received since beginning of June.
  
  7/21/25 - 29.99
  7/01/25 - 19.99
  6/28/25 - 29.99
  6/21/25 - 29.99
  6/16/25 - 29.99
  
  This company refuses to cancel services until there is a 0 dollar "Balance" but they continue to charge you fees to avoid having to cancel you. I WANT MY ACCOUNT CLOSED.... $0 BALANCE AS OF 8.4.25... CLOSE MY ACCOUNT..
  
  Please and thank you.

  

  Business Response

  Date: 08/05/2025

  Thank you for the information. Reviewing the account and the policies for cancellation, the information provided and the payments made were all in accordance with the signed agreement. We see the Paramount Rep stating the total to cancel would be the $69.98 and said ti was for your last months payment, the improvement fee, and the past due balance. I see the payment made on 07/01/2025 was for $19.99 for the improvement fee, 07/21 was for the last months payment for $29.99, and then the $20.00 was for the past due balance. All totaling $69.98. Nothing further should be due and your account has been set to cancel, unless previous payments decline. 

  Customer Answer

  Date: 08/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23700694, and find that this resolution is enough for me to move forward. Others beware of their practices as they are very anti consumer, this is a company I will refuse to do business with going forward. I will also inform friends and family.
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to sign up for a Gym membership with ******************** address: ************************************************************ ************ on June 9th. I cancelled the contract within the first 5 days which in ********** allows for a complete cancellation no charge or penalty. Today on July 9th I was charged 49$ fee from the company Paramount Acceptance. I called and was told that they would not do anything about the charge.

  

  Business Response

  Date: 07/10/2025

  Reviewing the account, the membership looks as if it has been cancelled and the payment returned. The Paramount employee referred to the club for all cancellations as per the policies. 

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misled by vasa. They lied to me about my plan. I would like to balance on paramount, acceptance to be waived. Vasa acct **********.

  

  Business Response

  Date: 07/03/2025

  Looking at the account, I see the membership was cancelled online and the balance was paid yesterday. We can definitely attach a copy of the contract for your review if you would like. 

• Initial Complaint

  Date:05/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 17 year old son signed up for a free trial week at Vasa Fitness several months ago. He was able to sign all documents electronically without a parent present. I received an email this week that there is a $174.94 amount due by the end of May or MY information will be sent to collections. I called Paramount Acceptance three times on 5/22 - was hung up on once when I explained my issue, was advised the second time that I signed an electronic agreement to the charges due and no supervisor was available and was then transferred to a supervisor phone number which goes straight to voice mail and the third call I was advised they cannot cancel the account without the balance due paid and I left a message for a supervisor. Spoke with a supervisor, *******, on 5/23 and she advised they don't have insight into how the membership was activated and I need to file a police report for attempted fraud before they will review the situation as such. She advised that they called me over the past months and I let her know all messages were for someone else and not my name so I assumed it was a wrong number. She refused to discuss the connection between Vasa and Paramount Acceptance (both companies are based in Utah) and advised it takes two business days to provide a copy of the signed agreement and disconnected the call when I asked to speak with the head of their department. I've tried multiple phone numbers for Paramount Acceptance and they all route back to the same phone system. I chatted with someone 5/23 and they regurgitated the same information and disconnected the chat when I asked for a corporate phone number. I cannot find an email or phone number for ******* ******** ** ******** ******** ** *****r, Customer Service Manager, on their website. All conversations I have had with this company go nowhere and I need resolution ASAP.

  

  Business Response

  Date: 05/30/2025

  I have gone ahead and cancelled out the account with nothing further due and waived the past due balance. ***** ******** account is now cancelled with VASA Fitness/Paramount Acceptance.

• Initial Complaint

  Date:04/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vasa/Paramount Acceptance makes it unnecessarily difficult to cancel your account through their app or online. Despite not using my old card, they continue attempting to charge it and are also trying to add an extra $50 in bank draft fees. When you call, they resort to scare tactics, threatening to send you to collections—clearly a shady sales tactic. I haven't been to the gym since December 28th 2024, and every time I call, I run into issues. I want my account canceled immediately and these unfair fees removed. This feels like a scam, and they continue attempting to charge a card that is no longer active.

  

  Business Response

  Date: 04/02/2025

  I apologize for the experience that was had. Reviewing the account and the policies, the membership is not based off of usage and the one month notice is due when cancelling. It is also mentioned in the agreement that a $25 fee will be assessed whenever the payment does come back declined. As a resolve, I have removed one of the fees for you and waived the one month notice, Bringing the total down from $132.47 to $79.98 that is owed to cancel. You can call Paramount Acceptance when you are ready to make that payment and close out the account. 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled membership at ************ when yearly membership was applied. Asked for refund as membership was cancelled. Told they could not refund and would have to pay for the next month as well.

  

  Business Response

  Date: 03/28/2025

  Thank you for the information. Reviewing your account and the agreement on file, I do see that typically the last months payment is due when cancelling regardless of what was paid earlier. We are unable to refund any previous payments as they were agreed upon in the signed agreement. However I do see that the last months payment was waived for you and the membership will expire on 04/03/2025 with nothing further due. 

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* ******. I've been a member of vasa for over a year. I pay for mine and my girlfriends memberships. We canceled our membership in january and was told everything was fine and now I see that I've been charged for February and it attempted to charge me for March but I didn't have money in my account so now there's about 100 dollars of late fees on top of the membership fee. I can not afford any of this. I should not be responsible for it as I was told my membership was canceled months ago.

  

  Business Response

  Date: 03/18/2025

  Thank You! How did you go about cancelling? Reviewing both accounts, I am not showing any notes of documentation of the previous cancellation request. 

  Customer Answer

  Date: 03/18/2025

  
  
  Complaint: ********
  
  
  We canceled our memberships over the phone. I had repeatedly attempted to cancel through the app but it never worked and I've called customer service 5 different times and have never had someone answer. I've opted for text support and have asked to be called back. Customer service has never got back to me. I called the Vasa that I have a membership with and explained the situation and they asked for all of my information and told me they would cancel it for me since none of the recommended options helped at all.

  Now vasa claims I owe 207 dollars. I will not pay it and will be very upset if it goes to collections and affects my credit. 
  
  Sincerely,
  
  
  
  ******* ******

  

  Business Response

  Date: 03/26/2025

  I apologize for the issues. I have cancelled out both accounts with nothing further due. Both memberships for you, ******* and Jessica, have been cancelled out. Please let us know if you have any further questions. 

  Customer Answer

  Date: 03/26/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you so much. I was starting to doubt that you guys could make it right but you absolutely did.
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their practices are exceptionally greedy and manipulative. They brush over everything during sign up and try to tack on as many fees as possible. Just look at the same issue everyone else is having with them in this complaint section.
  I received a $25 late for being 2 days late on a monthly membership payment. Thats a %108 charge of the actual membership fee I have at $22.98. No warning, No update. And for what 2 days of non payment?? Absolute insanity.
  It would be one thing if it was a late fee past 30 days... You know how regular business work, but 2 days? Not everyone gets paid on the 1st of the month.
  Its appalling.
  I tried making the payment then and there and asked to have the late fee removed. NOPE, "we only offer 1 waiver for late payment a year". And of course everybody knows if something financially happens to offset a good standing position with all your creditors at ALL TIMES OF EVERY MONTH YEAR AND DAY, Especially if its MORE THAN ONCE A YEAR in this - our perfect economy of modern America, than it's simply the individuals fault???????. NOT.
  Then you act like you do the biggest favor for people when you waive your absolutely ridiculous policy.
  Oh and I know exactly what they're going to say in response to this "Its simply part of the legal agreement"...
  Your legal agreement is Manipulate and Extortionistic.
  Again, it attempts to get the most out of your clients even in light of extenuating circumstances.
  You literally expect people to pay MORE than double, sometimes TRIPLE their fitness membership for the month Because of missed a payment by a couple days or a declined card fee??....
  Honestly, it's nothing short of baffling.

  

  Business Response

  Date: 03/07/2025

  Reviewing the account and the signed agreement, the $25 return fee policy is stated for any payment that returns for any reason. We see that there was a fee waived for you in January of 2025, and one per year is standard. However, there has been an exception made that this additional fee will be waived on your account as an additional courtesy. However, any payments that may return in the future will receive a fee that will not be able to be waived. If you would like to change billing dates, or if you are aware of issues that might arise with your payment, you may call customer service and they may assist you with additional options to stop the payment if it is within 24 hours of the due date. 

• Initial Complaint

  Date:03/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to cancel membership with *****. He was rude, condescending and attempted to extort me for money. He would not even let me access my own account. I called back and after acquiescing to his demand for payment he stated that he would cancel the membership of ********* and ******. He made me pay $32.58.

  

  Business Response

  Date: 03/07/2025

  I apologize for the interaction that you had with the Paramount Representative. **** will be talked with regarding this situation. Were you still needing help accessing your account? 

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me despite them not refunding my money.
  
  Sincerely,
  
  **** ********