Important information
- Customer Complaint:If you have a question or complaint with the company or would like to speak with someone regarding your account, please contact Julie at [email protected] prior to filing a BBB complaint.
Complaints
This profile includes complaints for Paramount Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 90 total complaints in the last 3 years.
- 26 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/30/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paramount is the transaction service for my gym, Fitness Connection. I had been using thier personal trainer subscription but has cancelled but there's was an error and the service was never turned off. Paramount continued to bill me. I spoke to Fitness Connection and my account issue was resolved and all back fees were dismissed. However Paramount continued to actively bill my account at any point my credit card has enough available credit. They will not remove my financial data. According to thier customer service reps there is no way to speak to a supervisor and I must resolve my issue with Fitness Connection. The manager at Fitness Connection has started my account has been cheated on thier end and I must talk to Paramount to get my account cleared. My account has been shut down with Fitness Connection for two months and paramount is still billing for the trainer service that I've got confirmation has been turned off. I would like them to remove my account details and information and stop charging me for a service I cleared with Fitness Connection the actual merchant.
Business Response
Date: 12/19/2022
At this point, we have closed out the account.Initial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Initial transaction date was May 16, 2022 for a gym membership in the amount of $89.00 total. The first attempt to cancel the membership was in July. They claimed to have canceled it but continue to charge a monthly fee of $37.00. When contacted they claimed it could not be canceled over phone and that they had sent in email in July, which they did not. When I tried to cancel the membership again they said that I could not cancel until I paid outstanding charges that they added while charging double the price. Additionally, they said that I would have to pay 2 months of fees after the membership is finally canceled, however, they will still not allow cancelation even after I paid their balance.Business Response
Date: 10/24/2022
It does show that the agreement was sent to you with the policy for cancellation listed. We did receive your cancellation email on October 17th which is when your cancellation process began. We did not receiving anything previous to that date for cancelling your membership. However, your membership is set to cancel now and it looks like emails have been sent to you regarding this as well.
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