Complaints

This profile includes complaints for Paramount Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paramount Acceptance Corporation

  4725 S Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  3276 Buford Dr STE 1044 Buford, GA 30519-5702

• 

  Paramount Acceptance Corporation

  4725 Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  4725 S. Holladay Blvd, #100 Salt Lake City, UT 84117

  
• 

  Paramount Acceptance Corporation

  PO Box 17317 Salt Lake City, UT 84117-0317

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called into customer service on May 18th, 2023 to get some billing issues fixed. I added my new credit card at gympayment.com on May 1st and removed my old one at the same time, but on May 17th received a text saying payment was declined on the card that I had already removed from the cards on file. Normally this would be fine, I'd just go in and update my card, but I had done that weeks ago and the billing indicated that I was being charged a return fee.Upon finally reaching someone after a call, holding, being forced into a callback, and getting called back and put on hold again, I wanted to be sent straight to escalations because I was upset and from the way the conversation was going first-line customer service I could tell we weren't going to get anywhere. The representative essentially agreed that we weren't getting anywhere, but refused to escalate me.When I had finally relented I went to get my credit card, since I don't have the number memorized yet, and I was hung up on on my way back to the computer to put my new card on the account (again). I sent an email to the address that is directed in the business comments on BBB in an effort to resolve this, and the email was returned by the mailer daemon.This is unacceptable and I will not subject myself to another hour plus of waiting only to be hung up on. I want to be helped in order to resolve this issue, and I don't want to be charged a late fee when I updated to card on file and removed the old one.

  

  Business Response

  Date: 05/19/2023

  I am very sorry to hear about the experience that you had. We are having a customer service rep reach out to you today to help get that billing information updated along with having the late fee waived. 

  Customer Answer

  Date: 05/19/2023

  Paramount reached out and cleared everything right up. I'm impressed with their responsiveness and happy with the resolution.
  

• Initial Complaint

  Date:05/18/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of Riviera Fitness whose annual dues were managed by Paramount Acceptance, My membership ended more than 3 years ago and last night there was a charge of $99.50 for the membership I no longer had. I called Paramount Acceptance and to resolve this and they were extremely uncooperative in helping me. I need a refund from them immediately and to cancel my membership immediately, which I was told was done 3 years ago. If any other charges have been made to my account over the last three years that I have overlooked, I want those funds refunded as well. Thank you.

  

  Business Response

  Date: 05/19/2023

  ****, we have set your account to cancel with Riviera Fitness and the $99.50 will be reversed to your account. Can you please verify your address in case that money needs to be returned via refund check? 

• Initial Complaint

  Date:05/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member of VASA gym. The last time I went into the gym was 7/19/22 because of an injury. I thought I had froze my account but was subsequently billed for it for a few months. I ended up getting it frozen on 1/23/23 but at a cost of $105.24 which included a couple months of membership.I've now been sent a delinquency notice for a payment of $105.02 that didn't go through today on 5/10. I got in contact and they stated the freeze was only good for 90 days. I was never told this and still have not been back. They won't let me cancel the membership because of this outstanding delinquency charge which includes membership fees, a rate guaranteed fee, and a return fee. This is ridiculous and I would just like to get out of this membership.Thanks,***********************

  

  Business Response

  Date: 05/10/2023

  Reviewing the information on your account with VASA Fitness, It looks like the $105.24 was due in January to take care of past due payments. They did waive a return fee for you at that time as well as the fee to freeze the account for those 90 days. As of the 10th of May, I see that you spoke with a rep and they waived an additional $50 off of the amount due to cancel when usually they are only able to waive $25 per year, when at this point they had waived $85. Looking at the account as of today, I see that it is set to cancel with nothing further due as long as the payment made today for $55.02 does not decline. 

• Initial Complaint

  Date:05/03/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealing with a Long Term ***** Illness and long term ***** effects (doctor has confirmed it will be a long term disability I will deal with) Lost my job after this happened and had to stop my **** Personal Training. Had to move back home so I could get at home care that I needed. My parents home is a different state than the **** I was doing the personal training at. I called to freeze the account while I looked for a job and recovered from my ***** Illness. Still 3 months later, my ***** Long term effects haven't gotten better and I am unable to work out for longer than 15 minutes. Have called Paramount Acceptance multiple times to see how they can help me and I am not getting any help. Was told to email this email and explain my situation. I still love continuing going to **** and working out as much as I possibly can (***** minutes before I am out of breath and exhausted) but I can no longer continue to do my personal training due to my long term disability with the ***** illness. I am hoping someone can look into my situation and help me out. I am living back home with my parents and still having to finish out paying my rent lease in ****** and bills. I haven't moved any bills to my name in my parents house because they pay for the bills. I was told this was something I could provide to help my case. I am running out of options as I've already had to re-freeze my account, after already paying $200 of unused fees that Paramount Acceptance has charged me for the personal training. Please help me as I am now dealing with what looks like this long term disability from *****.

  

  Business Response

  Date: 05/08/2023

  *********************, Im so sorry to hear about the effects covid has had on you. I know that it has been an issue for so many others as well. Unfortunately looking into your personal training contract, there is still $700 due towards this service regardless of usage. I do see that there is an option to cancel per a move with a $100 cancellation fee. The requirements are that you must move more than 25 miles away from any vasa location and documentation of relocation. The acceptable documents can be any of the following: Utility ***** ********* Lease Agreement or change of address confirmation from **** in your name. I know you said that you do not have any bills as your parents pay for those, but the change of address form from **** should be the easiest to attain. Once you have one of the following documents, you can email it to ***************************** for review. They do start your cancellation once they have received the appropriate documentation and the $100 cancellation fee. Again, I apologize for the situation that you find yourself in. 

• Initial Complaint

  Date:04/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for bodify gym in 2020ish.
  I do not remember the specific date.
  
  After going for quite some time I had to move, after checking that there was no other similar gyms i went to cancel it.
  
  Walked in, was handed a paper by some teenager on Oct. 16th.
  
  Signed it in a rush and never being miss treated by them before.
  
  6 months of harrassing calls, that no matter how ******* hard I try I can't speak to a *** **** soul, but I sure as **** can pay money I don't owe. Harassing by nature of when I first was contacted by this company, I politely explained that I work nights, please do not call me before 3pm mst. I asked them this 5 times, being either blatantly ignored or my request just getting deleted. I don't know.
  
  Come to today
  05/06/23
  For the first time since I signed up, I have been informed the only way to cancle is to either drive 12+ hours to go sign ANOTHER ******* PEICE OF PAPER. Or send them a letter that I don't trust will actually be seen (Intentionally or not) by them.
  I've been told that I only have to send the letter but after months of being lied to and targeted and harrases by this company with phone calls and texts, I don't know who to call anymore.
  Additionally, I don't care what they say, I have not been to a gym they pay or what ever since before october.
  I just want to be left alone and not pay them what I don't owe them.

  

  Business Response

  Date: 04/13/2023

  All calls into the billing company are documented.  We see that the only calls received prior to this month, was on:
  8/9/2021 - to pay a delinquent balance
  2/7/2022 - To pay a delinquent balance
  
  We see that a request to transfer the location of the membership was filled out in October of 2021 to use the Idaho Falls location, but nothing more. There is no option on this contract to cancel in a club location. All Cancellations are done through a 30 day written notice. It appears no cancellation request has ever been received. To process the cancellation for your membership, please send a certified letter to **** ******** **** *, Salt Lake City, UT 84117 to start the cancellation of your membership. Include in your letter your name, the date, and your email address so they can locate your account. 

  Customer Answer

  Date: 04/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They can say what the want, i'm still not paying the *****. Send it to collections, I'll roll over dead before I pay them. 
  
  
  
  Sincerely,
  
  ****** *****
  

  

  Business Response

  Date: 04/20/2023

  If the qualifications are not met for cancellation, the account will get sent to collections. 

  Customer Answer

  Date: 04/25/2023

  Tell them they can send it to collections, I'd rather pay the goverment than those leaches.
  
  ****** *****
  

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a membership from the gym Vasa in ******* on 25th Avenue on January 30th 2023. I wanted to buy the cheapest membership and the employee helping me encouraged me to sign up for the most expensive option because it was free for the first month and I could cancel or downgrade to a cheaper membership whenever I wanted. I asking about hidden fees for cancellation etc. The man who signed me up lied and said there weren't any fees except cancelling in the first 6 months ($25 fee). I attempted to read the contract on the iPad he had and he took it, saying I didnt need to read the contract. After using the gym on my 1st visit, I decided to cancel my membership because I felt unsafe and uncomfortable in the gym (threatening ***************** I called to cancel my membership. **** does not handle their own contracts, a third partner called paramount acceptance (Lake City UT) does. Paramount employees very rude. I explained I wanted to cancel my membership for safety reasons, and that I had only worked out there once because of this. They told me that they had to charge me a minimum of the next months membership ($42). There were no supervisors or anyone with power to help me. Downgrading my membership or freezing it also had hidden fees that the Vasa employee who signed me up had lied about. I eventually paid the $42 to avoid further charges but I am filing with the BBB because Vasa and Paramount are dishonest. The last women I spoke with told me that my account showed I had been to the gym 4 times which is false, someone has been editing my personal information in their system. Im concerned that they have my address and credit card information and may continue to charge me or commit fraudulent activity with my information. I want a refund for the $42 Paramount Acceptance charged me and I would like an apology from both *************************** and acknowledgement for their unprofessional and abusive behavior. Order# *********W

  

  Business Response

  Date: 03/08/2023

  I apologize for the experience that you have had. We do see that the payment of $42.49 was charged for your monthly dues. What we will do is cancel the account and then refund you the difference of what you paid, and the $25.00 cancellation fee that you were made aware of. You total refund would be $17.49 and you should see nothing further come out. 

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19556266
  
  I am rejecting this response because: I appreciate your offer of a partial refund, but at this point, I have sunk hours into this dispute. I have been thoroughly talked down to, disregarded, and disrespected. I would like a full refund for the time and aggravation this has caused me. If you had the ability to honor what was promised to me (only charging me the $25 cancellation fee) it would have been nice to do that weeks ago when I tried to start resolving this. I was told that this was impossible to do very aggressively by several paramount employees when clearly that's not the truth. I'm asking for an honest attempt at rectifying this situation.
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/13/2023

  I have submitted a refund for the additional $25.00 and you should see that within the next few days. 

• Initial Complaint

  Date:03/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just need my account cancelled and no none will help me.

  

  Business Response

  Date: 03/07/2023

  When cancelling your membership with Exalt Gym, you will need to go into the gym to pick up a cancellation form. Once filled out, you can email it to ****************************** At that point you will receive an email back with more information. 

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my gym membership over the phone with Vasa Fitness. When asked what bank I wanted the close out fees deducted from I provided my existing bank ************* An employee working the counter at the gym took my bank account and routing number. She then charged an old bank on file ************** NA) that had been closed for 2 years for $49.99 on on 9/21/2022 . In her defense they have very similar account numbers, but completely different routing and bank names. I then spoke with Paramount Acceptance (handles billing for Vasa Fitness) who fully admitted fault in writing. I offered this admission in writing to ************** who told me they would contact me and let me know if they needed the information, but never took my evidence, and completed the case weeks later by sending me a letter saying no fraudulent activity was found (after their own agents told me to open the fraud case in the first place). To be clear, I never gave Vasa Fitness/Paramount Acceptance authorization to charge a ************* account, in any dollar amount. ************* reopened my 2 year old closed account and debited the amount, and then charged me overdraft fees and it was sent to collections before I ever knew what was going on. I am a Financial Advisor and it is very important that I do not have debt settlements or collections as it could effect my licenses. The money is a minor amount and not the issue for me. It's the principle that I provided correct, updated bank information, and a bank that I haven't used for anything and has been closed for over 2 years is extorting me for ***** overdraft fees. This is bad business and absolutely fraud. Additional info: I updated my bank account information with Paramount Acceptance/Vasa Fitness on 7/21/21 online, and took the time to be extra careful and read out the entire account number and routing number for ********** to the representative at Vasa Fitness on 9/21/22.

  

  Business Response

  Date: 03/03/2023

  Reviewing the account, it shows it is cancelled and the payment for October 2022 was refunded. At this point, I am not seeing the account written off either. Are you in charge of any other accounts?

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19524753
  
  I am rejecting this response because: Paramount Acceptance provides all the billing services and Vasa Fitness is not helping. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/07/2023

  At this point, what is it that you are wanting for a resolution? 

• Initial Complaint

  Date:01/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 2022 Paramount payment/ Vasa fitness called to collect gym membership payment (because my old credit card was cancelled due to suspicious activity). I made the payment and stated that that would be the last payment as I would like to cancel the membership. The guy who I processed the payment said that he would process the cancellation, yet I still got charged even until now. I attempted another cancellation in December, but never got confirmation. The last attempt, I emailed the [email protected] to cancel.
  Please help. I disputed the charges but they got ignored.

  

  Business Response

  Date: 01/20/2023

  Reviewing the membership, it shows the first attempt to cancel was in December 2022. However, when the disputes on the payments started that stopped the cancellation as the payments were due in order to cancel. 

  Customer Answer

  Date: 01/26/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I still need to cancel the membership. I had to pay that overdue payment. Please cancel my membership. 
  
  
  
  Sincerely,
  
  ***** *****
  

  

  Business Response

  Date: 01/27/2023

  At this point I see that the account has been set to cancel and will expire on 02/15/2023 with nothing further due. 

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was just randomly charged $100 two months after I canceled my vasa gym membership. I tried to call and just kept getting transferred and put on hold. Went online to log in to my account and couldnt and tried to reset my password and it said issue sending email to reset password. Cannot get ahold of these people and need a refund for my second random charge.

  

  Business Response

  Date: 12/09/2022

  Reviewing the accounts with the information listed, the membership is cancelled with the last payment that came out on 10/03/2022 for $54.48. Are there any other accounts that you were in charge of?