Complaints

This profile includes complaints for Paramount Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paramount Acceptance Corporation

  4725 S Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  3276 Buford Dr STE 1044 Buford, GA 30519-5702

• 

  Paramount Acceptance Corporation

  4725 Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  4725 S. Holladay Blvd, #100 Salt Lake City, UT 84117

  
• 

  Paramount Acceptance Corporation

  PO Box 17317 Salt Lake City, UT 84117-0317

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is who does the payments for **** gym but I have asked twice the time frame to change the payment method and both time I was told different and INCORRECT information. The first time I was told by the gym that needed to be 24 hours and last month I was told 48 hours and now I'm being told 5 business days. Not only was I told the wrong information twice but they want to charge me the "late" fee this time and once I gave my bank info I was told I was going to get charge anyways even when I did not authorized it after being told I had to pay the late fee. I then called again and the person was extremely rude, claimed she did not heard my name but heard everything else. Once I requested a supervisor she hangup on me. I called a 3rd time and I was told once again that I was not going to get transfer to a supervisor and that I was gonna get charged regardless of me saying THREE TIMES that I DO NOT authorized them to bill my checking account.

  

  Business Response

  Date: 05/06/2024

  I apologize for the different information that you received. About 5 days is recommended to make sure that the payment is pulled from the updated information. The extra fee has been removed from your account, but the monthly payment of $29.83 is still do. You can call ************** to make that payment, or pay it online at gympayment.com. 

• Initial Complaint

  Date:05/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have no idea who/what your company is and why we were charged twice within the last 4 days for $35.00 each time, total of $70.00. I have tried numerous times to call the company only to never get a live person and they offer a return call back but never call. Please HELP!! I will be reporting this as fraud on my bank account if I don't hear back from someone.

  

  Business Response

  Date: 05/13/2024

  Paramount Acceptance is a third party billing company for gyms and spas across the country. Some of Paramount's clients would include VASA Fitness, Tru Fit Gym. Southern Muscle, and The Gym among many others. Could you or someone that your payment is connected to have a membership with a gym or spa of any kind that we could look up and verify? 

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vasa member for yrs. Had personal training. Trainers kept leaving for other jobs & i kept getting bumped to different trainers. Last one wasn't, but it helped me stay consistent. I noticed I was still getting charged for trainings while I was out of town even though I let him know ahead of time. I talked to the front desk about it. 7/13/23 I showed up for an appointment & he wasn't there. I went to the front desk & they informed me he had been terminated. I was frustrated nobody called to cancel my appt & did nothing to compensate me for the sessions I paid for that I didn't receive. They asked if I wanted to be transferred to a new trainer. I said "no, please just cancel my training." They said ok. I didn't notice until I was preparing taxes that I was still being charged. I tried calling a few times. It's impossible to reach anyone!!! 3/5/24 after almost an hr on hold I spoke to someone. Explained the situation & asked for it to be cancelled & refunded. She needed to put me on hold to look into what she could do. I had an appointment to go into, so asked her to call me back after she figured out. She called back but I was working & missed the call. She left msg to call her back if I needed further help. Then I continued being charged for training! I called back multiple times to try to reach someone. Even tried the text option which was a joke because I'd wait forever to "connect to an agent" but mid conversation if I took more than 1 min to text back they would disconnect & make me start all over again. 4/14/24 spent another hr on hold to reach someone. She said that she could cancel but there was a 1 month cancel notice. I brought up 3/5 & she said she saw I called but I had complained that it should've been cancelled but hadn't asked for it to be cancelled. WTH? This company makes it impossible to reach them & isn't at all concerned about charging people for services they don't want & aren't getting! I even sent email confirmation auto renew had been cancelled.

  

  Business Response

  Date: 04/19/2024

  Reviewing your account and the frustration this has caused, we have removed the final payment that would have been owed and the service is set to cancel with nothing further due. Any remaining sessions will expire on 06/13/2024.

• Initial Complaint

  Date:04/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a membership with Vasa.
  I got a new card and needed to update my payment.
  I updated it in the App and it says it will REPLACE my old card and be used as my default card for all services.
  I did this on the 3rd, my monthly dues are the 4th.
  Apparently that's not good enough for Paramount Acceptance.
  They still tried to charge my old card even though they deleted it from the app.
  When that declined that they tacked on a $25 return fee.
  They then charged the correct card a merely few hours later the same day.
  
  Called customer support and got no help.
  Said I have to update my card 5 days in advance, and they charge my card 1 day before it's actually due and that these billing procedures are outlined in the agreement I signed.
  
  I still have that agreement, it says nothing about updating my card at least 5 days before.
  Says nothing about charging me 1 day before the payment is actually due.
  
  First of all a return fee on a credit card transaction is asinine.
  Makes more sense with a checking account draft.
  
  Being lied to by customer support is where I have a bigger problem.
  But at the end of the day the only question I have.
  If you're going to monetarily penalize me for not updating my card to your standards, why don't you have this outlined ANYWHERE? Like IDK maybe the app that lets me change my card or the agreement I signed?
  
  The truth is Paramount Acceptance is living in the 90s still and I hope someone at the state level sees what they're with this predatory, undocumented billing and provides some oversight.
  My Netflix, Spotify, Amazon and Apple Care can lapse in billing, I can update my card the day before they need to charge it and I'm not charge anything extra.
  
  Which is the interesting part, we get it Paramount Acceptance is greedy?
  All their reviews sound the same, when they get your money they keep it.
  But instead of making a valued paying customer happy and refunding the $25, I just cancel my membership instead and you get no more money from me?

  

  Business Response

  Date: 04/08/2024

  I apologize for the experience you have had. Looking into the issue, the billing for the membership runs the afternoon before it is due. We have reached out to suggest this be written to inform membership. Unfortunately the payment that went through was due. I do see that the membership has been set to cancel with nothing further due and will expire on 05/04/2024.

  Customer Answer

  Date: 04/08/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  You "maybe" updating future members on exactly how billing works doesn't change the outcome for me and is not satisfactory.

  The membership fee was due on the 4th of April and it was paid on the 4th of April.

  I should not be paying any extra fees.

  But just to confirm I won't have to pay anymore, no recurring charge on May 4th right?

  Which means you're making an exception to the "must provide 30 day notice to cancel, and depending on when you do this, you might get charged 1 more time" stuff.
  It sounds like you can make adjustments where you see fit, but you just don't like solution that makes a happy customer?

  And at the end of the day it's Vasa that loses out on May's month of membership dues, any future dues if I would have stayed, and an on/off 15+ year loyal customer..
  It's Paramount Acceptance that pockets all of that $25 return fee right not Vasa?
  That's why you don't budge on the return fee huh.

  Seems like you guys only make pennies on the dollar for membership dues, which is why you're so willing to throw those out the door.
  But the return fees from undocumented billing practices is probably where you make the bulk of revenue from Vasa?

  I'm curious how Vasa feels about all this, I'll be sure to let them know.

   

  
  Sincerely,
  
  
  
  **** *********

  

  Business Response

  Date: 04/19/2024

  Reviewing the account we have refunded the $25.00 for the fee and that will return to the card ending in 9655. We do see that the membership with VASA Fitness has been set to cancel and will expire on 05/04/2024.

• Initial Complaint

  Date:03/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  trufit gym advertised a 12 month membership that I paid for in advance. this was from 1/10/23 to 1/10/24 that I paid ****** for. In march 2024 they called me and claimed that I owed them *****. I called paramount to dispute this charge and they said that I did'nt cancel my membership as it was auto renew. I sent them an email according to the phone call I had with them on 3/18 with the acc. number to cancel. I have requested a copy of the contract 2 times and have yet to see it. This resulted in another email from a **** at paramount on 3/25 now saying I owe them ***** for another month and if I don't pay this new amount that they will continue to charge me and refuse to cancel. How can you advertise a 12 month membership when there is no such thing. I joined this gym in good faith according to their advertised deal. Now they are trying to extort more money from me for no service provided.

  

  Business Response

  Date: 03/29/2024

  Reviewing your membership with Tru Fit, I see that there was a contracted term of 15 months starting 01/10/2023 through 04/10/2024 and then the membership would be in auto renewal after that point. I do see that your final payment will come out on 04/10/2024 and then the membership will expire on 05/10/2024.

• Initial Complaint

  Date:03/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my account with Vasa Fitness in ********* in November 2023. I had been a member with **** for 6 months, paying $25/month. It was explained to me that this gym requires a 6-month minimum contract before you can cancel without any payment penalties. After my 6 months, I cancelled to avoid any cancellation penalties. I hadnt heard from them since I cancelled until March 20, 2024, when I received an email stating I owe $124.96. I called their billing department to explain my situation, and the support member explained they couldnt help me. I called & emailed **** to speak to a manager or supervisor and they couldnt help me out. Next step is to contact a local consumer protection agency to see if they can resolve this matter.

  

  Business Response

  Date: 03/29/2024

  Unfortunately, looking at your membership with VASA Fitness, there is no documentation of a previous cancellation. Do you have any confirmation of that cancellation? 

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Membership with Vasa Fitness which utilizes Paramount Acceptance for their billing and collections. On March 6th I was notified of a declined transaction and was billed $25. I spent the better part of that day trying to contact them to rectify the issue which stemmed from losing my credit card and failing to update the billing information on my account. After trying to contact them for the entire day, with zero success, I opted to pay the balance in good faith, hoping they would refund my $25. Needless to say, when I finally did get in touch with Paramount Acceptance I was informed that seeing I already paid, they could not or would not refund my $25. I feel that this is predatory in nature and unscrupulous for a business to not have any way of helping their clients after the fact. It’s impossible to contact them and they benefit greatly by offering poor service and a virtually impossible customer service department.

  

  Business Response

  Date: 03/08/2024

  Reviewing your account we are able to have the $25.00 credited to your account as a one time courtesy. Your next payment will be $4.48 on 04/06/2024

  Customer Answer

  Date: 03/11/2024

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:03/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to close this account over the last 4 months and I simply cannot speak to a real human being. Every time I call I am placed on a 2-3 hour hold. I will request a call back and will receive a call, and then just be put on hold all over again.I terminated the contract after I was medically retired from the Army, and then disputed the charges after I was continuously billed. I attempted to finalize a payment and just be done with the company, but then was assessed late charges. This is a last resort, please just close this out and for god's sake call me back.

  

  Business Response

  Date: 03/08/2024

  Looking over your membership, it shows that payment were disputed twice in October. Each time it was disputed a $10 fee was added. The total balance due to close the cancel is $20.00. You can make that payment online at gympayment.com. 

  Customer Answer

  Date: 03/11/2024

   
  Complaint: 21395263
  
  I am rejecting this response because: I cannot access gympayment.com

  I think it's comical that you request me to pay $20 for a late fee for an account that should have been closed off. I cannot reach a human to create an account on gympayment.com and I will not be extorted to close an account. 

  
  Sincerely,
  
  Nour ******

  

  Business Response

  Date: 03/12/2024

  Here is a link to where you can make your payment. Once it has been paid, the membership will be closed. ********************************;

  Customer Answer

  Date: 03/12/2024

  I will not pay a late fee because I was disputing the charge.

   

  It is imperative that you call me at ************.

  

  Business Response

  Date: 03/14/2024

  The fees have been waived and the membership is closed. 

• Initial Complaint

  Date:03/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked with a personal trainer for a month and a half. Upon signing the contract, I paid $180 every two weeks. When I purchased my home, I had to budget to meet my everyday living needs. I cancelled, and the trainer told me he would waive my $250 cancellation fee and would let my cancel. Now they are charging me $900 out of nowhere for an account that was closed. I have called them and did the callback number thing. I never received a call back and I cannot contact them via email. I would really like for them to leave me alone and stop harassing me

  

  Business Response

  Date: 03/08/2024

  You can reach out to ************************ at ************ or email them at ********************** They handle all of their own cancellations

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Paramount Acceptance and spoke with ****, needing an update on the cancellation of my and my husbands gym membership with Fitness Now, as we moved and this has been on-going since early December 2023. My husband and I have been charged our memberships for December, January, and February. She told me that she doesnt see any notes regarding the cancellation request. I explained the dozens of times *** contacted Fitness Now about this issue and needing to get this resolved as my accounts keep getting drafted. Paramount informed me that my husband and I had to each send a certified letter explaining why we want our memberships cancelled and there has to be a 30 day notice before payments would stop being drafted. I explained that this has been going on since December and I cant afford another month of payments being drafted. I asked to be transferred to a manager or their office of the president or complaints team and was told she would be able to send my complaint over for review but they would have no way for contacting me back on my escalation, even though my phone number was provided. I asked for a direct phone number or email of that department and was told they dont have one. I asked how will this get resolved and was informed I would need to put my issue down in the letter that has to be certified mailed for a possible review. There was no follow up or resolution to this on-going issue. I cant afford these payments being drafted and my husband and I need to be refunded December-February and potentially March if not resolved.

  

  Business Response

  Date: 02/15/2024

  Reviewing your account with **********************, there is no record showing a call previous to February ****. If you have any documentation of previous communication, you may send that for review. However, unfortunately we do see that the policy for cancellation is a certified letter to Paramount Acceptance. It is a 30 day notice for cancellation which starts the postmarked date on the certified letter. You may send that letter to  *************************** E. **************, ** *****.