Complaints

This profile includes complaints for Paramount Acceptance Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Paramount Acceptance Corporation

  4725 S Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  
• 

  Paramount Acceptance Corporation

  PO Box 17317 Salt Lake City, UT 84117-0317

  
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  Paramount Acceptance Corporation

  PO Box 17317 Holladay, UT 84117

  
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  Paramount Acceptance Corporation

  3276 Buford Dr STE 1044 Buford, GA 30519-5702

• 

  Paramount Acceptance Corporation

  4725 Holladay Blvd Ste 100 Salt Lake City, UT 84117-5475

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my Vasa membership with this company for 2 weeks. Their website won't let me cancel online because my account was linked to a bank account instead of a credit card. I called the number they provided multiple times during business hours, but could never get through despite sitting on hold for extended periods each time. I tried using the chat function on their site multiple times during their listed business hours, but kept getting an error that it was outside of business hours. It did finally connect to an agent once who, when I told them I wanted to cancel, just told me I had to give 30 days notice then ended the chat. They didn't cancel it, and I couldn't reconnect or start a new chat. I also tried the text option they provide. Eventually, hours later, I was connected with an agent who basically did the same thing. I asked them to cancel, they said they were going to charge me, I asked them to prorate the charge since they made it impossible to cancel for two weeks, or I would dispute it with my bank. The agent said they would just un-cancel my membership then ended the conversation. I had to reach back out to determine if they did in fact actually cancel my membership as requested. I also tried emailing demanding they cancel or I will pursue legal action, but still no response. I don't even care about the money, I care that they are giving people such a runaround just to cancel their membership.If they're going to require 30 days notice to cancel, they MUST allow customers to cancel in a timely manner. It shouldn't take 2 weeks!

  

  Business Response

  Date: 08/29/2024

  I apologize for all the runaround you have had to go through. Your account has been set to cancel and the final payment will come out on 09/03/2024 and then the membership will expire on 10/02/2024.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning I noticed I was billed the extra $25 return fee, because my card did not go through. It is the same day as the payment for the funds was requested so I don’t understand why I do not have the option to try the payment again before having the extra $25 fee added to my bill. I understand it is written in the policy, but VASA is promoted as an affordable option for a gym. I have been going to VASA for some time now, and am a loyal customer. I just think maybe giving people another chance to run their payment method before tagging on a $25 fee which makes me want to no longer be a part of this company.

  

  Business Response

  Date: 09/05/2024

  The $25 return fees are added to balance when the payment returns, even if it is the same day. It is not a late fee. This return fee policy is listed in the agreements as well as listed at the club locations. 

• Initial Complaint

  Date:08/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Because I live overseas, I come to the US infrequently and have desired to use Vasa fitness. Unfortunately, they do not cater well to military or special operations individuals who are just coming to the ** on a temporary basis. They continually try to lock you into a contract and then if you just want to pay for a monthly they'll charge you for a setup fee, a one month fee, and a fee to early terminate. Multiple times they have attempted and successfully charged me extra fees and there's no solution to their despicable business practices.I recently contacted them and within a 48-hour period with the help of someone in their office was able to pay for 1 month, and immediately cancel the membership the next day giving me 60 days. I paid in full. There was no other authorization to take more money out of my account I opened it and closed it within 24 hours. To my surprise, 2 days ago I had 90 something dollars taken out of my account, and I'm furious. There's no membership! There's no authorization to charge my account additionally. When I've asked them to research it they say they don't have any record of it, but they do record their calls and I've requested a copy of the phone conversation that I had with the initial agent to prove that they are being dishonest. I have lost more than $500 with them the last four or five years, and I'm tired of it. I would appreciate someone giving me a call so that I can discuss this with them. The next step is contacting an attorney.

  

  Business Response

  Date: 08/21/2024

  We have gone ahead and processed the cancellation of your account and the membership will expire on 09/10/2024 with nothing further due. There is an agreement on file that explains all of the fees, if you would like me to attach that for your review. 

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined ******** in ****************. I signed up and paid for training sessions. I used these sessions and they were great. Trainer was very knowledgeable. Then **** fired this trainer and I ended up canceling my training sessions in the gym that same week which was April 16 as my sessions would renew again in May. I thought everything was fine until I got a call from **** manager on August 5th telling me I have 9 unused training sessions I need to use. I told the woman I cancelled those sessions months ago. I told her how I cancelled and she said well you have to cancel over the phone with a customer service rep. I asked why I was told by their employee my membership was cancelled have a nice day? She told me this is why she was there to clean up the location and the problems they are having. So now I call another company that handles their customer service which is ******************** and speak to ****. **** wouldnt give me her full name which makes sense as how they handle business. **** tells me I cant get credit for all these months of training sessions I thought were cancelled because they are a third party and cant do that without verification from ****. She also wouldnt let me speak with a manager on how to resolve this issue. Interesting how a gym uses a third party company for billing and refuses to work with the company that actually hires them. So now I am out over $400-500. Because company employees cant do their job properly. I didnt think I would have to get documentation from this gym when I cancelled my training sessions. Paramount Acceptance is a sham of a company and hung up on me twice when I finally was able to get ahold of them. I had to wait over 4 hrs for a call back and they hang up on me because I am upset.. also if I go into my bank account the withdrawals dont say **** it says some other name I have no clue about. Now I have to go to my bank and ask them to remove these charges.

  

  Business Response

  Date: 08/06/2024

  Looking at your account, it looks like the personal training has been set to cancel with nothing further due. In order to review a refund, we would need documentation of the previous cancellation. Your regular membership to the gym is still open and active. 

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have enrolled in Vasa Fitness and have provided my 30 day notice to cancel. Upon cancellation I received a $62.48 charge as well as a $25 charge. My monthly membership was $12.50. I attempted to call the Vasa numbered but was never picked up to multiple times. When signing up I was told and understood that I would be billed regardless for the month and the year lock in fee ($40). I disputed both the $62.48 charge as well as $25 charge with my credit card provider. A representative from Paramount Acceptance then went ahead and contacted me in which I picked up the phone. I told her exactly why the charges were disputed. She then told me that I was to pay both a $25 cancel fee and a $25 return fee. Totaling $50. I told her the only item I would accept paying is the $25 fee but the other is absolutely unreasonable. She then said it is mandatory and refused on multiple occasions to transfer me to a superior. She quickly went from kind to aggressive within minutes trying to force my hand into paying. She immediately said I must pay this and hung up the phone on her end not allowing me to answer it. Also, How does a $85.48 billing reduce to $50? Including their "return fee". That is the first red flag about this company. In addition, When signing up I was told that I may pay my monthly fee (depending upon my cancellation notice) then the $40 contract lock fee.

  

  Business Response

  Date: 08/06/2024

  Thank you for reaching out. I have processed the cancellation on your membership with nothing further due. 

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Vasa for years. Couple years ago I underwent a series of surgeries on my shoulder. This severely limited the equipment I was able to use. The elipticals I was supposed to use as per PT were constantly broke I.E. heart rate functions and even programs not working. I had multiple complaints to front desk as well as 1800 number for customer service. They sent out tech but machines never got fixed. In my complaints/arguements with customer service back in November they gave me the option to cancel my account as they were not able to fix the only equipment I was cleared to use. I told them yes. Even after that I continued to get billed on my card. Even my father who was doing personal training there started getting harrassed by the personal trainers asking if he was the father of the annoying guy who kept complaining about the broken equiptment. Again I called and complained to customer service and told them that my cars was still being charged after canceling my membership. I finally had to cancel my credit card as they kept charging. Now in July 2024 they are claiming I now owe them over 122$ and that it's going to attack my credit and go to collections. This is the most predatory billing I have ever encountered especially on behalf of a month to month basis and being able to track that I in fact have not stepped foot on property since I attempted to cancel.

  

  Business Response

  Date: 07/29/2024

  I have processed the cancellation of your membership as of today. If you have any documentation of cancelling previously please attach it in the reply. 

• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on May 23rd , i signed up for a personal trainer with **** fitness. The next day i contacted **** fitness and spoke with the actual person I signed up with ( *****) and asked to please cancel the contract. ***** told me that "they" could not cancel the contract and that ALL i could do was to call Paramount Acceptance ( who handles the billing) and ask to have the billing paused, but still pay a $10 monthly fee. Now, 65 days later, i was told if i would of contacted Paramount Acceptance with in 3 days I could of canceled the contract. When I informed **** ( customer relations agent) her response was " we can not be held responsible for GYM personnel's actions, because you didn't contact us within the first 3 days, we can not cancel the contract". I tried to explain that I didnt know because no -one told me who to contact, and thats when she hung up on me.

  

  Business Response

  Date: 07/24/2024

  Thank you. Reviewing your account, I see that the personal training contract was signed on 03/24/2024. I see that there was a freeze placed on the personal training from 04/03/2024 - 07/03/2024. Our records do show that you spoke with someone at Paramount on 04/03 and they informed you of the moving option to get out of the contract since it was outside of the three day window. It also shows that you requested the freeze instead of the cancellation. There are no notes from a trainer listed on the account, and the information for the three day cancellation are all listed on the signed contract as well. 

• Initial Complaint

  Date:07/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is predatory to young people. We communicated with their rep about canceling the account, we were told to send a letter, we sent the letter the keep taking money after the cancellation letter was received. Now they are saying there is cancellation fee that they did not disclose when they told us to send a letter. The services have not been used for almost a year but they kept taking money out the bank account.

  

  Business Response

  Date: 07/16/2024

  Thank you for reaching out. Looking at your account, it looks like you were informed that you are in contract with Bodifi until 11/05/2024. I see that you were emailing back in April of 2024 and informed of the buyout fees. At this point, you can pay the past due balance on your account and the buyout fee to close your account. 

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to cancel my membership which I haven't used in over a year. They've refused to cancel it and have continued to bill me despite multiple phone calls and emails claiming they require a 30 day notice which they did receive from me via both a phone call and and email. They've also billed me for the annual fee for my account even though I've requested my account be closed. I've disputed the charge on my Amex card, so now they are continuing to charge me the monthly membership fee even though they've acknowledged I've canceled my membership.

  

  Business Response

  Date: 06/24/2024

  Thank you for reaching out. We have cancelled your membership with VASA Fitness and removed the annual fee. You should receive any further charges. 

  Customer Answer

  Date: 06/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to counsel Paramount acceptance and ******** twice. After trying to cancel it on 2 separate occasions Vasa gym and Paramount acceptance still continue to charge him a debit card. Since I could not get them to stop by change my debit card number. After approximately a month Paramount acceptance called me and I tried to explain to them that I have tried to cancel his several times. They said that they did not care they would be unable to cancel it and thus I paid the more money. This was not a cancellation fee but it was the fee for the month. The mouth and they said I owe ranges from $17-$70. When I tried to explain to the agents on the phone that I tried to cancel it and it was never canceled they said that they did not care. The first agent then hung up on me. I called back and got another agent she said that she is looked at my notes and that there is absolutely nothing I could do or say to her that we get her to change her mind and cancel my membership unless I paid the money. It should not be this hard to cancel gym membership that I faithfully paid for for the previous 4 years.

  

  Business Response

  Date: 06/24/2024

  We have listened to the two calls that were had on 06/13/2024. We can go ahead and waive the one month notice along with the return fee of $25.00, taking the balance from $111.84 to $43.42. Once that balance has been paid we can close the account. Here is the link to make the payment ********************************;

  Please let us know once that has been paid. Thank you! 

  Customer Answer

  Date: 06/24/2024

   
  Complaint: 21866412
  
  I am rejecting this response because: I canceled before this original date and only changed my credit card after I could not get you to stop charging me. Please cancel me. Please do not charge me. If you send it to collections I will encode the arbitration agreement.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/25/2024

  How did you go about cancelling? We are not seeing any record of the cancellation. If you have any documentation of the cancellation you can also attach that for review.