Reviews

This profile includes reviews for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conservice Utility Management & Billing

  750 Gateway Dr River Heights, UT 84321

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  Conservice Utility Management & Billing

  4 Executive Cir Ste 250 Irvine, CA 92614-6794

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  Conservice LLC

  316c Stones River Cv Nashville, TN 37214

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  Conservice Utility Management & Billing

  901 Front Ave STE 208 Columbus, GA 31901-2752

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  Conservice Metering Solutions, Inc

  5482 Complex St #108 San Diego, CA 92123

Review Details

• Review fromLacey K

  Date: 03/16/2023

  1 star
  For the 3rd month in a row, since our apartments has moved under new management, Conservice has screwed us again with a $241 water bill. That is absolutely ridiculous! Before Conservice teamed up with ******************* Crossing Apts, our water bill was never over $100! It is only 4 people in our *************** of the day, 3 of those people aren't home due to work and school! I am using water like that during the ********* family is not using water like that in the evening either! This is the worst company our apartments could have ever gone through! Tried to contact them via phone and never get anyone to answer the phone or email! My *********** are so sick and tired of living in a 2 bedroom apartment and our water bill is $241 every month! And the bill is not even a full month! Water and sewer should not be $60 and $70+ a piece! We are getting charged twice for trash which are over $30 a piece! Pest control that we never receive which is an additional $14! I will super happy when I no longer dealing with Conservice, ************** and Eagle Crossing as a whole!

  Conservice Utility Management & Billing

  Date: 03/21/2023

  ***** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, at Eagle Crossing, you are not billed according to your individual consumption. You are billed a portion of the overall bill sent by the local utility provider for the communitys water and sewer services. This amount is split among all residents based on their occupancy. These charges can vary month to month depending on the total amount received from the water company.In reviewing your account, I see each statement for the utility charges has been for a full month of service. On the most recent bill due 04/01/23, the service period covers services from 01/04/23-02/03/23. I am sorry for any confusion.Additionally, there are two trash charges as one is for regular trash services and the other is for valet trash services. If you are not receiving services such as the pest control or trash services, please follow up with your leasing office directly. They will be able to assist to ensure you are receiving these services going forward. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

• Review fromRoscoe H

  Date: 03/02/2023

  1 star
  Conservice has been over charged me over $1,000.00 on my utility bill constantly. It is an error that they have not corrected. This issue has been going on for more than 1 year now. It has been extremely frustrating and I am looking for civil restitution in court as an option.

  Conservice Utility Management & Billing

  Date: 03/07/2023

  ****** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, you are billed according to the individual consumption in your unit. In reviewing your account, I see there was high water consumption from 06/01/22-08/01/22. I also see you have called in to report that a leak occurred in your unit around this time. This high consumption is what has caused the previous high charges. To review any possible adjustments, we will need the exact issue, the dates the leak occurred, the date it was reported to maintenance, and the date the issue was fixed. Once we have this information, we would be happy to review your account further. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.

• Review fromPallavi V

  Date: 03/02/2023

  1 star
  I am writing to you to express my disappointment regarding my recent utility bill. I received my bill in Nov, Dec 2022 and Jan-Feb 2023 close to 100 usd?? and was surprised to see that the amount due was significantly higher month after month than usual.I have always been diligent about monitoring my utility usage and have taken steps to conserve energy wherever possible. Despite my efforts, however, my bill has increased without any explanation or justification. I have called the customer service and NO reply whatsoever. This is utterly aggravating for a single person household and to be billed unrealistically. I agree with all the reviews about this company - who are notorious in billing people outrageously. I have reviewed the bill and have found that there are discrepancies in the amount charged. I believe that there may be an error in the meter reading, as the usage stated on the bill does not align with my actual usage. I kindly request that you investigate this matter and provide me with an explanation for the increase in my bill. I would also appreciate it if you could rectify any errors that have been made and adjust my bill accordingly.The leasing company had the tenants reach out to this company and there is no way to talk to a human and resolve this frustrating experience month after month. There has to be billing errors and I expect that the issue will be resolved in a timely and satisfactory manner.Thank you for your attention to this matter. Pallavi

  Conservice Utility Management & Billing

  Date: 03/07/2023

  Pallavi - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, at your community you are not billed according to your individual consumption. You are billed a portion of the overall bill for the communitys water and sewer services as outlined in your lease.The total amount is divided among the residents based on their occupancy and square footage. The water and sewer charges can vary month to month depending on the total amount received from the water company. The water heating charge is calculated the same way and the trash charge is a flat rate. You can find a full description of each of your utilities on the back of your Conservice statement. In reviewing your account, I see your first statement due 01/01/23 was prorated to your move-in date which resulted in a shorter service period from 11/19/22-11/30/22. The following two bills due 02/01/23 and 03/01/23 were for a full month of service which is why the bill amount increased. I am sorry for any confusion. We're happy to help with any other questions or concerns you may have. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

• Review fromJessica W

  Date: 02/28/2023

  1 star
  We just received a bill on February 14th for FOUR months. At least that's what it says on our bill. It's insane to me that a company can get away with this type of billing. Most families are already struggling but Conserve will make sure you're REALLY struggling!

  Conservice Utility Management & Billing

  Date: 03/03/2023

  ****************** regret to see you have not contacted us directly in regards to your concerns. To clarify, as a third-party utility management and billing company, we simply pass on any charges from the local utility providers as they are received. While we were calculating your 03/23 statement we received 2 bills from the water/sewer company for two different service periods from 09/23/22-12/23/22 and 12/23/22-01/27/23.Utilities are typically billed one month at a time, but we have billed for multiple service periods on your current statement to ensure there are no unnecessary delays in the service periods being billed. I'm sorry for any inconvenience this caused. You can find ************************************************************************************************************************************* for more information on why this can happen. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

• Review fromAyarit M

  Date: 02/28/2023

  1 star
  My bill increased to 100% more in the last 5 month the increased start with 30$ then 69$ and know I was charge for 500$ in water heating which is completely wrong. I tried to call the company no answer email no answer. The condo manager tried the same and no answer.

  Conservice Utility Management & Billing

  Date: 03/03/2023

  ****** - I am sorry if you have had trouble getting in contact with us. We have experienced a higher call volume. You can always opt for a callback or reach out to us online at **************************** and we would be happy to assist you further. To clarify, at your community you are billed a portion of the overall bill sent by the local utility provider for the communitys water heating services. This amount is split among all residents based on their occupancy. These charges can vary month to month depending on the total amount received from the gas company. The water heating charge also includes the gas used to heat the units at the community. On the most recent bill due 03/01/23 covering services from 01/01/23-01/31/23, we received an increased gas bill amount which is why this amount increased. Gas bill amounts typically increase during the winter months which is what has happened at your community. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

• Review fromWilliam K.

  Date: 02/16/2023

  1 star
  I live at ************ Apts *********** **. Water/Sewer bill has increased over 100% per month since June 2022. ********************* is the property owner/management company and has not communicated the problem is being addressed. The billing system was per meter readings that were estimated since June 2022. The community changed to ***** Utilities Billing effective with Feb 1, 2023 billing. My February bill was $163.84 for two occupants. I would like the community manager and ********************* to resolve water/sewer usage and billing by contacting *********** **************** and Conservice.

  Conservice Utility Management & Billing

  Date: 02/21/2023

  ******* - I am happy to see you have been in contact with our **************** Team. To confirm, you were previously billed according to the individual consumption in your unit. Anytime a meter read is not received, an estimate takes place which is what happened on your account. Your meter reads from 06/01/22-12/01/22 were estimated based on a unit average. Since we did not receive any actual readings before the billing method changed, no adjustments were made to the billing.You are now billed a portion of the overall bill received from the water company for the water and sewer charges. The total amount is split among all residents based on their occupancy and the square footage of their unit. The trash charges are billed in a similar way but are split among all units equally. The water, sewer, and trash charges can vary from month to month depending on the total amount received.We are happy to follow up on any other questions or concerns you might have regarding your bill amounts. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

• Review fromKaren A

  Date: 02/10/2023

  1 star
  Conservice bills me for trash every month. I first started paying this company in early 2021 and my bill would be $10.60, and they keep increasing every month by cents and some other months by $8, so much so that my present-day bill is at $32.14 and still increasing in cents every month. They haven't provided any calculations or explanations for the increase. From 6/21/21 $10.60 - To 9/9/21 $12.17 From 2/4/22 $13.10 - To 3/2/22 $22.03 (an $8.93 increase in a month!)From 8/3/22 - To 9/20/22 $31.38 (an $8.84 increase in a month!)So how do you explain those big increases? Don't tell me the reason is due to changes in season because that is not it. You are charging me way too much, Conservice. So please explain and refund me.

  Conservice Utility Management & Billing

  Date: 02/14/2023

  ***** - I am happy to see you have been in contact with our **************** Team in regards to your concerns. To confirm, you are not billed based on your individual usage, but rather you are billed a portion of the overall bill sent by your trash provider for the communitys trash services as outlined in your lease. Those costs are divided among the residents equally. The trash charges can vary from month to month depending on the total amount received from the trash company.In reviewing your account, I see that the trash bill from the provider has increased which is what increased your trash charge. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.

• Review fromCharles W

  Date: 01/21/2023

  1 star
  This company is worse than a Ponzi Scheme! Simply Crooks and operate with absolutely zero integrity! Their billing process is fraudulent!

  Conservice Utility Management & Billing

  Date: 01/24/2023

  ******* - Were happy to review your account and help with any questions or concerns you may have. Please feel free to reach out to us online at www.utilitiesinfo.com.

• Review fromTimothy J S.

  Date: 12/31/2022

  1 star
  In a word: criminal.My building (approx. 28 units, residential, air B&B, business offices) has just one water meter. From that single meter, in a building with a fluctuating number of occupant, each using an indeterminant amount of water, we are somehow expected to trust a monthly bill received from this third-party vendor.How is each units monthly bill calculated? Some are occupied by single individuals, others by couples. Obviously the hours each of us spend in his/her/our units vary, making a mathematical determination of the amount of water we each use impossible.Yet the monthly Conservice bills keep coming; the dollar amount on each varying. And no where I reiterate NO WHERE does the bill indicate the amount of water used during the billing period.Please explain to myself and the other occupants of my building why I/we should trust the information on the bill, let alone PAY it.I receive an FPL bill monthly with details of my electrical usage. I pay it faithfully and on time. I would gladly do the same.Until then, let the threatened eviction as stated in a poorly printed letter that was slipped until my door on 12/23, begin.

  Conservice Utility Management & Billing

  Date: 01/04/2023

  ******* - I am happy to clarify. You are billed a portion of the overall bill for the communitys water and sewer services as outlined in your lease. The property management pays a portion for the common area usage and the remaining amount is divided among the residents based on their occupancy. The water and sewer charges can vary month to month depending on the total amount received from the water company.Since the billing is not based on individual consumption, there is no usage listed on the bill. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions you may have.

• Review fromkelli B

  Date: 12/15/2022

  1 star
  I live in a one bedroom apartment at ********************* and received two very high water bills. When I first moved in my the first bill was only for 9 day yet I was charged $113! This month I am charged $232.93 ($121.78 sewage and $89.72 for water). With only one person living in there that doesnt use much water at all because hardly home this price gouging!! I called the customer service number and all was said is the months that were low the meter was inaccurate but my last bill is accurate. Interesting thing is I had conservice at my previous apartment only 6 miles away from the current apartment and the bills were always very cheap. Im not paying this and they wont get away with this. The manager at the complex said she wasnt received any other complaints of their water bill being in the hundreds.

  Conservice Utility Management & Billing

  Date: 12/20/2022

  ***** - I am happy to see you have been in contact with our **************** team in regards to this. To confirm, you are billed according to the individual consumption in your unit. In reviewing your account, there was an increase in consumption on each of the bills you have referenced. High consumption like this can indicate there is a maintenance issue in the unit. If you have not already, please follow up with the maintenance team at ************* Corridor to have your unit checked for any possible maintenance-related issues. If they find there is an issue, that will need to be fixed and then we would be happy to look into making any necessary adjustments. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.