Business Profile
Billing Services
Conservice Utility Management & BillingHeadquarters
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Reviews
This profile includes reviews for Conservice Utility Management & Billing's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 180 Customer Reviews
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Review fromMary T
Date: 10/27/2023
1 starBills keep on going up about 2months after we moved in, even when our usage is the same. In my area we have the voluntary water conservation, and most of us are compliant. This company is in violation of charging us high bills, we all have to stand together and report this.Conservice Utility Management & Billing
Date: 10/31/2023
**** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, at your community, Conservice simply passes along any charges as received from the local utility providers. In reviewing your account, I see there has been an increase in water usage over the last several months which is what has caused the increase in the water amount due. Consistent high usage such as this typically means there may be a maintenance issue in the unit. If you have not already, please reach out to your property management to have your home checked for any maintenance-related issues. If an issue is found, it will need to be fixed and then we would be happy to review the billing for any possible adjustments at that time. Please note, all provider bills as well as your Conservice statements are available online at www.utilitiesinfo.com for your reference. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.Review fromPamela J
Date: 10/25/2023
1 starI am with Conservice and I constantly request to be able to view my electricity provider bill. Every request I am told it will be emailed within 48 hours, but I NEVER receive it. I have proof of these requests that are NEVER resolved. My correct email is given every request and its the same email that is on file. I can view my water, trash, sewer, and gas bills, but NEVER my electric bill. There should be transparency with all of my provider bills. This is not legal and I will be seeking out more information regarding the matter.Conservice Utility Management & Billing
Date: 11/01/2023
****** - I am sorry for the frustration. In reviewing your account, I see the most recent request to send the electric provider bill was completed and was sent on 10/24/23 to the email address we have on file. If you did not receive this, I would suggest checking your junk or spam folder. Please note, the electricity bills are available to review and can be sent to you upon request. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.Review fromIngrid G
Date: 10/13/2023
1 starConservice is overcharging by using estimates for actual use. We left our place for an entire month and only stayed 15 days at home (barely using AC) and they charged us based on the estimate of last month. We had unplugged all electrical devices and when I called Conservice the representative explained that they used the daily charge of the prior month and multiplied it to issue the bill of the month we were out. He refused to provide more details. These people are stealing your money and hoping nobody notices. I will open a dispute with my bank. They have not provided me with an accurate bill supporting the service provided.Conservice Utility Management & Billing
Date: 10/17/2023
****** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, once a resident notifies their property they are moving, Conservice prorates the final bill based on previous consumption and billing history to ensure their account is closed in a timely manner. The proration is typically accurate since it is based on previous usage. In reviewing your final statement, I see there is a slightly longer service period than prior months which is why the total electricity amount due is higher than usual. I am sorry for any confusion this may have caused. Please note, all final bill charges are final and cannot be adjusted.All final payments and any other questions regarding your final amount due can be taken up with your leasing office directly. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.Review fromAnthony B
Date: 09/25/2023
2 starsI have just received a statement which was almost double the previous statements of the past year.I called the customer service number and the explanation was that they did not receive the correct information from the reader at my home and the bill was an estimation This was an indication that the reader had been misreading.When I asked the customer service person to go back to the beginning of the year where she could see that the monthly reading was half of the new statement we were then disconnected and she did not try to reach me. When I called back I was faced with heavy cal lvolume message and the hold time would be greater than usual.Conservice Utility Management & Billing
Date: 09/28/2023
******* - I am sorry to hear you were not called back after being disconnected. I am happy to see you were able to speak to another member of the **************** Team in regards to this. In the future, you can opt for a callback or reach out to us online at www.utilitiesinfo.com where we would be happy to assist you further.To confirm, at your community, you are billed according to the individual consumption in your unit. However, anytime a meter read is not received, an estimate based on a unit average or property average takes place. In situations like this, it could be several months before an actual read is received and if no estimation is made, this could result in a large bill amount. To avoid this, we estimate the consumption until an actual read is received. Once we receive the actual reading from the meter, we evaluate if any overbilling or underbilling has taken place and make any adjustments as necessary at that time. In reviewing your account, I see we did not receive a read from your meter for 3 months which resulted in your reads being estimated based on your unit average. We recently received your actual meter reading showing we had underestimated and underbilled on previous statements. Your bill due 10/01/23 is accounting for this and you are being billed for the usage that should have been billed previously. I am sorry for any inconvenience this may have caused. Going forward, you will continue to be billed based on your actual consumption as long as we continue to receive the actual reading from your meter. Please note, your meter reads as well as your Conservice statements are available online at www.utilitiesinfo.com for your reference. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromLauren H
Date: 09/23/2023
1 starThis is a plain scam! My rental home uses this service and they scam you to death! The fees are off the chart and my property management team will not let you submit your rent unless you pay these outlandish charges! There is no actual meter reading going on! I hate this company and how they partner with apartments and home rentals to **** you without a gun! I am sick of it!Conservice Utility Management & Billing
Date: 09/25/2023
******************************* is contracted through your leasing office to handle the utility billing for your community. We simply bill residents according to their lease. Billing methods can be different depending on the property you live at. Were happy to review your account and follow up on any questions or concerns you may have. Please feel free to reach out to us online at www.utilitiesinfo.com.Review fromCynthia T
Date: 09/21/2023
1 starThis company went from charging us $80 for trash to now $180. I have reached out to them asking for an itemized invoice that shows me the statement that shows what I'm paying for. I was DENIED the invoice stating they were not required to do so because *********** did not allow for it. I called my complex and they said that was absolutely not true.Conservice Utility Management & Billing
Date: 09/25/2023
******* - In reviewing your account, I see we submitted a request to look into providing a breakdown of how your charges are calculated and reached out to you via email with an explanation. Then, when we received your response stating that was not the information you were looking for, we submitted a second request and let you know we would continue looking into this and would reach out to you once we had more information. I do not see any notes showing we denied the request for a breakdown of the charges. I am sorry for any confusion.I see the request for the breakdown of your charges is still open and being reviewed. Once we have an update on this request, you will be contacted directly. In the meantime, please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromKatie M
Date: 09/18/2023
1 starThis company nickel and dimes and finds any way to make $ in fees. I had a utility bill that was paid by my land *********** are trying to charge me a $50 fee for a $14 bill (which is still incorrect on Consevices billing and the energy provider said so when she put her on the phone, but now I have to pay for their mistake. Why isnt this company shut down?!?Conservice Utility Management & Billing
Date: 09/20/2023
***** - I am happy to clarify. Conservice passes along any bills as received from the local utility providers. If a utility should be in a resident's name but we receive a bill for it, this typically means the resident does not yet have services in their name which goes against the terms of their lease. This is when vacant charges can occur. The ************** Fee is charged due to processing the bill when it should have already been in the resident's name. Please see ******************************************************************************************************************************* for more information.We're happy to review your account and follow up on your utility charges. Please feel free to reach out to us online at www.utilitiesinfo.com for further assistance.Review fromRavi K
Date: 09/17/2023
1 starvarying high bill every month.I am receiving high water bills in spite of low usage of water and other utilities such as trash etc. Try to fix this issue asap. Also, there is no trash charge for other buildings in the community and we get charged for trash every month. This is very frustrating and haphazard way of charging. I contacted customer service, and it looks like it's just an initial support with template answers. Appreciate if you can fix this as soon as possible. I also see many reviews here with common high bill issues. I tried to find out in our apartment complex and found that there are many other families suffering with the high bill here and before we go further to file a formal complaint, appreciate if you can fix this as soon as possible.Conservice Utility Management & Billing
Date: 09/18/2023
**** - I am happy to see you have previously contacted our **************** Team in regards to your concerns. To confirm, Conservice is contracted through your leasing office to calculate and manage the utilities for your community. We simply bill residents according to their lease. At your community, you are not billed according to your individual usage. You are billed a portion of the overall bill for the communitys water and sewer services. The total amount is divided among the residents based on their occupancy and square footage. The trash is billed in a similar way but is split among all units equally. Each of these charges can vary from month to month depending on the total amount received from the local utility providers.In reviewing your account, I see the first bill due 08/01/23 covered a shorter service period from 06/17/23-06/30/23 which is why the charges were lower on this statement compared to the following statements. Additionally, we have received an increased total water bill which has increased the water amount for all residents at this community on the most recent statement due 10/01/23. As the total community bill fluctuates, the utilities for all residents will fluctuate as well. I am sorry for any confusion. Please feel free to reach out to us online at www.utilitiesinfo.com with any additional questions.Review fromJoanna S
Date: 09/17/2023
1 starWe have been living in a Progress Residential home for 3 years without payment issues and sent in our move-out notice on July 1st, and apparently reviewing the ledger we havent received a charge from them since May.As a beautiful surprise, we went from getting a normal $150-$180 bill to one for about $800 that runs from May to the end of September, meaning we are already being charged for utilities we never used. They said this would pro-rate and balance out depending on how much we use they will send a check for the difference of the money. I was paying rent until 9/11 but moved out on 7/22 meaning the water bill should be practically ZERO, instead now the final bill was $818.60, again being that we didnt live there for almost 2 months.So not only do you have new bills for the place you are moving out of but now surprise bills for utilities not used, this is absolutely unfair and cheating the people that have been paying honestly since day 1.As a follow-up, Conservice is a double third party that works with Progress Residential, so you cant really see how much the utility usage is because you cant go directly on the website, something is extremely dishonest and disorganized here.Conservice Utility Management & Billing
Date: 09/18/2023
****** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, once a resident notifies their property they are moving, Conservice prorates the final bill based on previous consumption and billing history to ensure their account is closed in a timely manner. The proration is typically accurate since it is based on previous usage. In reviewing your account, I see the water and sewer charges from 08/15/23-09/11/23 are the only prorated charges on your final statement. The rest of the charges listed on your final bill are based on the provider bills received from the local utility providers for the water, sewer, and trash. To look into any adjustments, we would need to wait until we receive the bills from the water/sewer company for services from 08/15/23-09/11/23. Once this is received, you can follow up with Progress Residential to have the final bill reviewed and adjusted if necessary. Additionally, all provider bills used to calculate your Conservice statements are available online at www.utilitiesinfo.com with the exception of the final bill. The provider bills used to calculate your final statement can be sent via email upon request. I am sorry for any confusion. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.Review fromDan S
Date: 09/17/2023
1 starWe have been living in a Progress Residential home for 3 years without payment issues and sent in our move-out notice on July 1st, and apparently reviewing the ledger we havent received a charge from them since May.As a beautiful surprise, we went from getting a normal $150-$180 bill to one for about $800 that runs from May to the end of September, meaning we are already being charged for utilities we never used. They said this would pro-rate and balance out depending on how much we use they will send a check for the difference of the money. I was paying rent until 9/11 but moved out on 7/22 meaning the water bill should be practically ZERO, instead now the final bill was $818.60, again being that we didnt live there for almost 2 months.So not only do you have new bills for the place you are moving out of but now surprise bills for utilities not used, this is absolutely unfair and cheating the people that have been paying honestly since day 1.As a follow-up, Conservice is a double third party that works with Progress Residential, so you cant really see how much the utility usage is because you cant go directly on the website, something is extremely dishonest and disorganized here.Conservice Utility Management & Billing
Date: 09/18/2023
*** - I am happy to see you have been in contact with our **************** Team in regards to this. To confirm, once a resident notifies their property they are moving, Conservice prorates the final bill based on previous consumption and billing history to ensure their account is closed in a timely manner. The proration is typically accurate since it is based on previous usage. In reviewing your account, I see the water and sewer charges from 08/15/23-09/11/23 are the only prorated charges on your final statement. The rest of the charges listed on your final bill are based on the provider bills received from the local utility providers for the water, sewer, and trash. To look into any adjustments, we would need to wait until we receive the bills from the water/sewer company for services from 08/15/23-09/11/23. Once this is received, you can follow up with Progress Residential to have the final bill reviewed and adjusted if necessary. Additionally, all provider bills used to calculate your Conservice statements are available online at www.utilitiesinfo.com with the exception of the final bill. The provider bills used to calculate your final statement can be sent via email upon request. I am sorry for any confusion. Please feel free to reach out to us online at www.utilitiesinfo.com with any further questions.
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