Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Alder has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Alder

  450 N 1500 W Orem, UT 84057-2829

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

Review Details

• Review fromNANCY R

  Date: 11/06/2023

  1 star
  ***FUTURE CUSTOMERS - PLEASE - PLEASE READ ALL REVIEWS REGARDING THIS COMPANY BEFORE MAKING A DECISION ***DO NOT...I MEAN DO NOT CALL THIS COMPANY FOR ANY SERCURITY SYSTEM NEEDS. THIS COMPANY IS A JOKE. ALDER BURGLAR ALARM SYSTEMS BLAME YOU AS A CUSTOMER AND WILL TAKE ANY RESPONSABILITY IN THEIR MISTAKES. ALL THEY WANT IS YOUR MONEY AND NOTHING ELSE. I SENT EQUIPMENT - CHECK - CANCELLIATION AGREEMENT AND THEY TOLD ME THEY HAVE NOT RECEIVED ANYTHING FROM ME - AND I HAVE PROOF THEY RECEIVED BY EQUIPMENT - CHECK - CANCELLIATION AGREEMENT.***I WILL SENDING THE *** A NICE LITTLE NOTE STATING WHAT I HAVE GONE THRU WITHTHIS COMPANY.-----I KNOW THIS WILL NOT HELP...BUT I HAVE THE WILL TO LET THE UPPER MANAGEMENT HOW THIS COMPANY TREAT CUSTOMERS AND NOT OWN UP TO THEIR MISTAKES.******ALL THIS COMPANY WANTS IS YOUR MONEY*******WHEN I ASKED FOR $ REMINDER OF CONTACT THE MANAGER - **** KEPT ASKING ME WHY WHY WHY WHY....ALL I WANTED WAS THE $ AMOUNT TO KNOW HOW MUCH WAS LEFT ON MY CONTRACT*** ****FUTURE EMPLOYEES - THIS COMPANY ***** TO WORK FOR - I HATE TO SEE WHAT THE MORALE IS?????

• Review fromNoemy O

  Date: 11/06/2023

  1 star
  ***** 15 fue cuando tome la mala desicion de aceptar los servicios de puerta en puerta que ofrece alder, me ofrecieron mejorar el servicio con un equipo mas moderno * fue el peor error de mi vida, Me enganaron vilmente, el doorbell ****** nunca funciono, * la respuesta fue que debia comprar un mejor telefono, cuando claramente les informe que mi telefono tenia limitaciones,les dije que cual era la razon del porque no fueron conectadas las camaras al panel * hasta una semana despues Me dijeron que debia pagar $350. Por hacerlo, ese mismo dia 24 de julio ***** para cancelar el servicio, me dijo la operadora que alguien me regresaria la llamada en uno o dos **** porque habian tenido muchas cancelaciones ese dia, recibi la llamada el dia 26 de julio * resulta que solamente eran 3 **** de prueba, en cuanto el vendedor me dijo que podia hacerlo en cualquier momento; * debia pagar $3, ****** por el equipo, de lo contrario me mandarian a coleccion, * dije oka*, esperare cuando ellos me contacten, pero nunca lo hicieron, * siguen cobrandome $ ***** mensuales. Inmediatamente ***** a mi Antigua compania VIVINT, * para el dia siguiente vivint retiro todo el equipo de alder * tengo un mejor servicio ahora porque tengo a mi madre con demensia * a mi hermano con discapacidad.Cabe aclarar que en ningun momento ninguno ofrecio corregir * disculparse por lo ocurrido. Muchas gracias.

• Review fromLaura M

  Date: 10/31/2023

  1 star
  TERRIBLE!!! DO NOT SIGN A CONTRACT WITH THEM, THE EQUIPMENT WILL NEVER WORK, THEY WILL NEVER RETURN YOUR CALL BUT YET CHARGE YOU EVERY MONTH FOR THEIR SERVICES THAT YOU WILL NEVER RECEIVE. CUSTOMER SERVICE IS TERRIBLE, ACCOUNT MANAGERS WORST THAN CUSTOMER SERVICE. THEY MAKE YOU SIGN A 5 YEAR CONTRACT AND YOU CANNOT GET OUT EVEN IF YOU WISH TO BECAUSE THEY FAILED TO PROVIDE THE SERVICES DESCRIBED ON THE CONTRACT. I HOPE BBB PUTS A STOP TO THIS BUSINESS, ITS A JOKE!!!!!!!!!!!

• Review fromCarol R

  Date: 10/27/2023

  1 star
  This security company is a JOKE, they DO NOT CARE ABOUT THEIR CUSTOMERS ALL THEY WANT IS YOUR MONEY. ONCE YOU SIGN THAT CONTRACT THAT'S IT. If anyone approach you named *************************, he works for this company and he's JUST LIKE THEM, HE WILL STOP ANSWERING HIS PHONE AND TELL YOU LIE AFTER LIE AFTER LIE. I'm going to try to get the word out on this company so that NO ONE else will be trapped in a contract that they CANNOT get out of. ALDER SECURITY IS THE ***** AND DESERVE TO BE SHUT DOWN, PERIODDDDDDDDDDDDDDDDDDDDDDDDDDDD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

• Review fromJessica R

  Date: 10/26/2023

  1 star
  Apparently, which I didn't realize when signing up. I signed up for a 5 year plan. They didn't have me sign anything that I remember. That was 3 years ago. Weird that they didn't mention this 2 years ago when they called and asked if I would like to join the yearly plan a year after having their service. I called and cancelled the service two weeks ago. Sales pitch galore. Emphasize sales pitch. I don't know how many times the guy offered "are you sure". If I wasn't I wouldn't be calling to cancel. I even said with your sales pitch I am Definity sure. Any who. They said I would owe 90% of the 2 years that I have left. I told them just to cancel it, I would rather save 10% than waste it with calling again. I didn't say this but for real, do I wanna call back again and repeatedly say no thank you? f*** that, move along. So I told them no, just cancel me still. They said I will receive my final bill in 5 days in the mail, 2 weeks have gone by and I have just got the normal monthly bill. I'm going to dispute it because I will not pay for anything until I get the final bill. I said to cancel. I should only have one more bill left. I was fine with you before all this. But that kind of pushed me, stop with the over sales pitch and be a **** honest business. It goes farther. look at your f****** rating. you have 1 star, I can see why I moved, I no longer use it. The only reason I had it was for my grandpa who always had one and my mom said to do it for him to be nice.

• Review fromKatina V

  Date: 10/26/2023

  1 star
  My system kept going off line was told a tech would come out .( yeah a yr later)! Still having issues. I called alder many ,many times to resolve the issues was told a whole lot off different things ! The last time I called I wanted to end the contract ( it was up ) I was informed that I had renewed my contract ( I did not !!l) *******.said yes you did I have a recording of you agreeing to he said I can email u that if you would like .I said sure I want to hear that .well never received that email ! I'm sick of this company! !

• Review fromCarlos J

  Date: 10/25/2023

  1 star
  Since I got Alder security system I been wanting to cancel. They told me I was on a 5 year contract. I couldnt believe I missed the part that said it was a 5 year contract when I sign. Long story short I been, I been waiting 5 years to cancel their services and now they are telling me that because I didnt send a whiten letter asking to cancel they auto renew my contract for another 3 years. How can they do this? That day that was in my original contract. How can I cancel them?

• Review fromAmanda S

  Date: 10/24/2023

  1 star
  If I could give this horrendous company ZERO stars I would. When I got my equipment, it didnt work in my house. Then when I had to move the motion sensor got stuck on my wall and took the sheet rock off. Mind you when the gentlemen was selling it to me, I asked him if it would take my sheet rock off, and he swore to me it wouldnt which was a LIE!!! The glass motion detectors got stuck on the window and wouldnt come off. When I called them to tell them, the lady yelled at me (how professional) telling me how I should have called them first before taking the equipment off. Said I should use alcohol and I did use that, and it still didnt work. I literally cancelled my membership. I had some family trouble and then got surgery and I couldnt send back the equipment fast enough which they never told me about the automatic reactivation until I called them asking about how to close the fire alarm. Apparently, they have an automatic reactivation fee and dont tell anyone. Now I am stuck with this horrendous security system that wont let me return their stuff or cancel unless I pay $3000 for something I have never used, nor has it worked. Oh, and if I dont want to cancel then I can transfer this broken piece of c*** to someone I know. Like if I dont want this how can I transfer it to someone else you evil scrum of earth! Before you asked I have talked to their technical people and their useless they know nothing and will resend you more equipment that doesnt work. I have never despised a company so much in my life I swear. This company is a huge SCAM!!!!! RUN!!!!!

• Review fromShantelle E

  Date: 10/16/2023

  1 star
  Beware of the business. They do not protect and they just want your money. I have tried to contact them and let them know that their security device was not working but refuse to send a tech out. Just wanted more money. I recently moved and they tried pushing the system on the new home buyers but once I explained how difficult and demanding the people are and they just want $100.00 a month for a none working security device, of course they don't want it. Alder decide to keep billing me when I don't even have it. We have a security system in our home so why pay for 2? They still call and harass for more money but this is a business that takes advantage of people. They do not protect. Stay away

• Review fromJanice W

  Date: 10/13/2023

  1 star
  I have been trying to resolve an issue with cancellation of service on my mothers account since November 2022. She had not had service for over two years. The battery was supposed to be replace and she never received it. So she continued to pay monthly payments for two years. Her contract expired and this company automatically renewed her contract. In November of 2022. I was made aware of the situation and tried to cancel the contract. My mother was told that she had to pay the remaining $$ to cancel the service. She sent a letter and payment to ************ stating this was to pay off contract/Cancellation fees. Alder did not cancel contract. They used the money to pay monthly payments until contract was automatically renews again and then started deducting payments from checking account again. My mother was no longer living in the house. 95 years old with Dimentia. I tried to reconcile this with company to only get run around. I have spoken with numerous customer service people on many occasions and I filled out a cancellation form myself on behalf of my mother. I am still receiving statements for past due bill and current bills for service that was supposed to be canceled November 2022. My mother did not file a formal cancellation form, but I did in July 2023. I was told it would all be taken care of. I am still getting bills from them. My mother has passed away and I am not responsible for these payments. The only reason they have my name and information is because I called on her behalf when she first started having issues with them. They have threatened to turn over to third party collections agency. Why wasnt the contract cancelled in July 2023 when I sent the cancellation form? Please help!!