Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

Review Details

• Review fromMarlena O

  Date: 09/30/2023

  1 star
  The representative I spoke too never informed me this was a 60 month contract! I am gonna contact an attorney and get the calls subpoenaed if my account is not cancelled and they do not charge me 90% of a ************************************************************************* through the signing. I was completely misled and I tried to be polite to everyone I talked too but they were rude about it and are not willing to help. I do not recommend this company at all

• Review fromChristopher R

  Date: 09/28/2023

  1 star
  Im wanting to cancel my service and that ,alder holdings told me that I have to pay a 90 percent of my contract .alder said I signed a 60 month contract ,and I said I didnt .They cant show me proof , my bill was supposed to be ***** and they increased to ***** without my permission .Alder withdraws the money from my bank without my authorization.I ant my money back in my account , they did this for month of August .

• Review fromTess T

  Date: 09/22/2023

  1 star
  Please someone help me! I been trying to cancel since day 1 its going on a week! I called and emailed every day to cancel Alder. The salemans and the company are fraud. Stealing from helpless people who want people in my case, I was told I wouldnt get no money taken out of my account until everything was set up, well they got their money not even 5 mins after leaving my place. Then ran my card again the next day for the monthly payment which again its been day 2 by that time so I called demanding them to cancel and a full refund, they only refunded me the monthly and I am still trying to cancel and I am getting hung up on, and not to mention he lied about the entire contract and such. I am getting no where with this so called business. Everything is left how they left it and I been pleading to cancel and they wont let me cancel! I have a spinal cord injury daughter so I thought this was the right decision well turns out it wasnt. They kept installing their system even after my first call of canceling. Now Im going on a week? They will say well not its out of this trial period blah blah when they are not listening to me! Someone help please!!!! I even went to my bank to cancel things. They wont listen to me, they keep me on hold, the an account manager hangs up on me and they are demanding me to pay for the equipment which I am asking them and been asking them to take back since day 1 after the salesman left not only that my city hall even said they are our scamming & do not have a permit to go door to door!!!!! Please!!!!

• Review fromSamantha G

  Date: 09/20/2023

  1 star
  Scammers! My mother had to go to assisted living and we had to sell her home in a hurry. She had signed an contract in 2017 for 5 years, and I am sure she didn't realize at the time that the contract AUTO-RENEWS FOR 5 YEARS. In that time, I took over her billing and now need to cancel this contract however I am told we cannot cancel unless we pay out the rest of the contract. I am still trying to figure out how to get out of this contract without paying the ridiculous amount they are charging. I'd love any advice. DO NOT sign a contract with this company unless you understand that you may never get out of it.

• Review fromAustin M

  Date: 09/19/2023

  1 star
  Right after I spoke to someone I tried to cancel my service they stated someone would get back to me but never did. I called multiple times to speak to someone and by the time someone contacted me they told me that I could not cancel. I do not use this service and the payment keeps increasing. It is a horrible company to work with and the contract that they did not tell me on the phone there was a 90% cancellation fee it was only in the paperwork fine print.

• Review fromTerry S

  Date: 09/15/2023

  4 stars
  Just after signing papers for the purchase, I had changed my thoughts about the service. The papers said that the contract could be cancelled in the next 3 days after signing the papers. I tried to cancel the contract in time. But then I never got any response until it was too late. I returned all of the equipment. Papers started coming saying that I owed money. I mailed letters to cancel. But I was not told that an electronic eSign form had to be used to install the date of signature(s). First I paid #***.00, then another bill came saying that I had to pay another $59.00. After signing and typing the names and dates I was told that the information would not go through. It might have been my virus program that was preventing the eSign document from being sent. Simply, as soon as I signed papers, problems of trying to cancel started coming. I learned not to get into something that will not stop. That is why I am telling people, don't let companies get so nice with their deals, there's a catch to it. When you feel that something isn't working right, it's time to leave.

• Review fromRebekah S

  Date: 09/15/2023

  1 star
  My grandparents used Alder Security. My grandmother passed in 2020. My grandfather sold his home in 2022 and we have tried to disconnect service multiple times. Was told today that they would charge my grandfather **** to disconnect because he was breaking a contract. A bunch of scam artists taking advantage of an 87 year old Veteran.

• Review fromTeresa H

  Date: 09/12/2023

  1 star
  They came to our house and acted like they were with Vivint cause thats who I already had service with.Looked at our equipment and said we were due for a upgrade ,started the whole process to just to figure they were not with Vivint.Never got my door bell cameras or inside camera.I have been trying to cancel this service and they want to charge me $2000.00 .I am so angry and have had several conversations with them and they still will not cancel my service.They have taking over $300 from my account.They are scam artist and I reported them to the BBB

• Review fromMaria a

  Date: 09/07/2023

  1 star
  OMG the worse company I've ever dealt with., Their customer service, their equipment never worked., Had problems with them from the start but they sure were ready to collect money every single month. The stupid door ************* all it did was ring, I could never see who was ringing the doorbell. I hate this company , returning all their junk and if they try to take a ***** more, I am getting an attorney. Please don't sign with them it is a scam company.....Their tech never showed up with an appointment nor did they bother to call. They probably have no *****. What a mistake I made getting into this companies service...I rate them ZERO******

• Review fromJacqualyn S

  Date: 08/30/2023

  1 star
  This company trapped ** in a 5 year contract and when it was finally over and we started the cancellation process they made us jump through hoops to cancel. Whats worse is that theyre still charging us 2 months later and REFUSE to give us a refund of our money when we DIDNT HAVE SERVICE!!! Ive never been more furious with a company in my life than I am at Alder security!