Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Alder

  450 N 1500 W Orem, UT 84057-2829

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  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

Review Details

• Review fromRobert H

  Date: 12/16/2022

  1 star
  This company is the worst. The tech who installed the system broke the my adt panel that was 500$ that i have to pay for and They was supposed to issue a buyout for adt which still hasn't happened and when I follow up They say they have sent a check but can't give me any details on where the check was sent. The system doesn't work most of the time. The fire alarm keeps going off all the time for no reason and they say that it works fine. The fire department has been sent to my house for no reason because of it even though we cancelled the alarm. They have done absolutely nothing they have said. It's basically a scam. This company should not be in buisiness. Can someone please tell me how what they are doing is legal?

• Review fromFLORINE P

  Date: 12/13/2022

  1 star
  ******* P ALDER IS THE WORST COMPANY I EVER DEALT WITH. THEY ARE DEBITING MY ACCOUNT FOR A SYSTEM THAT DOESN'T WORK. COUNTINUOUSLY CALLING THEM THEY KEEP TRANSFERRING ME TO DIFFERENT PEOPLE. THEN THEY SENT ME A LETTER STATING THAT I WOULD HAVE TO PAY ******* TO CANCEL MY CONTRACT. I NEVER SIGN ANY PAPERS STATING THAT I HAVE A CONTRACT WITH THEM. THEY WANT ME TO HAVE SOMEONE ELSE TO TAKE-UP THE SERVICE. WHY WOULD I PUT SOMEONE ELSE THROUGH WHAT I'M GOING THROUGH WITH THEM. I WOULD'NT RECOMMEND THEM TO ANYONE. THEY DON'T DESERVE ANYONE SERVICE. THEY SHOULD NOT BE IN BUSSINESS.

• Review fromStacey F

  Date: 12/13/2022

  1 star
  If I can give a lower rating I would, Ive had this service these last few months and the system has always been giving me such an issue. Ive tried to cancel 4 times and they keep suggesting technical support. Please do not use this service they do not care about there customers at all.

• Review fromNabila G

  Date: 12/01/2022

  1 star
  Horrible Company!!!I was only trying to sign up for DIRECTV streaming services, then got pushed over to this company, and was told that my equipment was a trial. They sent me sample equipment not full equipment, and I somehow ended up with a five year contract. Because I did not need the security system I returned it unactivated back to Alder security. I asked for a cancellation and was told that I needed to sign some documents, saying that I would pay in full. After asking twice, the documents were finally sent to me only for me to learn that I was in a contract I dont remember signing. They asked me to pay $2484 to cancel the contract. I have never use the system. They sent me and sent it back to them having never activating it.They kept trying to push me to give my contract to somebody else in my family to take over. however, I said no. The agent basically to this said to keep paying the bill for a service I dont have/want.I do not earn enough from my job to cover any bills from alders security, and my mothers only source of income is her Social Security. With all the regular bills that we have to pay on top of medication for my mothers heart, and other conditions we cannot make payments for a system we never wanted, activated, or have. Since I return the product, I contacted them a few more times to try and get my account cancelled. However, they keep asking me to give it to someone else to take over or they could send me back the equipment and keep paying. After I did not comply, the payments were stopped do to my mothers card being shut down when unknown charges were made to her bank account.After that happened, I did not give my mothers card number out to anyone. Since the payments were stopped after explaining to them over and over about the situation, theyve been calling me nonstop about getting payments and sending threatening letters saying they will send me to collections. I dont remember signing a contract/ they wont show me the contract.

• Review fromKyrsten M

  Date: 11/28/2022

  1 star
  I wish I could give 0 stars. This is a TRASH company to deal with. The equipment doesnt work for me and they expect me to pay out of a contract that I NEVER signed for. Completely unacceptable service and they offer no help. I want to cancel my service because it doesnt work and we dont use it but they said we are accountable to pay off a contract. A contract I was not given notice about or signed for. DO NOT FALL FOR THIS SCAM COMPANY.

• Review fromPam J

  Date: 11/24/2022

  1 star
  WORST COMPANY I HAVE EVER DEALT WITH!! ALDER SECURITY. No service since July 2022, now November 2022. They play games when you call them, transfer after transfer. I was told they don't have any Technicians in my area. Why solicit/sell a service for an area if there will not be any support?They want you to continue to pay for a non-service with the promise to reimburse you for the down-time. They have NOT been truthful so far so why should I believe them now.

• Review fromDonald H

  Date: 11/23/2022

  1 star
  I recently contacted Alder about cancelling my services and was informed that I was in a contract. I was not aware I was in one, knowing that I had already been out of the initial contract for a few years. The rep I talked to (think her name was ****) on11/11/2022, informed me that I signed the contract to renew when the tech came to service my panel on 9/28/2022. This was not disclosed to me and what was explained to why I was signing. I have a video of the tech telling me that they wanted to lower my monthly cost because I had been a customer for so long and that nothing else would change with my account or services. Nothing was disclosed that it would also renew a contract for 60 months. He then asked me to sign on his phone, which I did based off what was told to me. Even after getting the phone, I did not see any other information in regards to what it was for, it was just a white screen for me to sign. In a sense, I was also pressured because he told me that I could only get that deal with him and that if I called in then they would not provide the discount.I am not at all pleased with how all this took place and it is bad business and practices to lead customers on, and Im sure against the law. Ive been in contact with several reps on the phone about getting the contract removed and all I get is that its being escalated or there is nothing that can be done since I signed the contract. When I following up on the escalation, no one can provide any type of update.

• Review fromRoger M.

  Date: 11/14/2022

  1 star
  Im 70 years old and this is the most unprofessional company Ive ever done business with. Very poor communication problems. My complaint started last Dec of 2021. We needed service for our alarm system and called the office in ********** ** in our state. It took from Dec. 2021- May 16, of 2022 to get a representative to our home. By that time we had already disconnected the system.( because of all the alarms and messages that constantly kept disturbing, day and night) To make a LONG story as short as possible Ill do my best. After four written letters to **********,*******- ***** *******- ****** ***** and ****,**** (the home office) MANY phone calls to all these states. *** said this same message OVER AND OVER for nearly a year now. Telling them how they broke the contract they accuse me of. We NEVER missed a monthly payment to this company for MANY years on bank draft . On MAY 16th when the representative finally came I told him to take everything out of my house that ALDER put in and that it was already disconnected. He was exceptionally cordial and said ALDER doesnt want it . Its too old and outdated. We have already put in new systems since yours was installed. Those were exactly his words.On that day MAY 16, 22 (we had still kept paying every month) The last payment was First of MAY!! I told the Rep. THAT DAY that I was calling the bank and STOPPING the payment to ALDER. I did exactly that!!After that ALDER has harassed me over and over wanting payment. I even wrote the *** owner a letter in **** and explained all this. I now keep getting threatening letters of reporting me to collection agency. They are more interested in hurting good customers for money than keeping their end of the contract up in SERVICE. We have been very cordial to this company and if anyone owes money I could ask for five months of back pay from ALDER ( with documentation and witnesses of interruptions in our system for five months Dec-May . Please help stop this,

• Review fromBrenda H

  Date: 11/14/2022

  1 star
  Alder alarm, is one of the worst alarm company I wouldn't recommend it to nobody. I signed up with them because my other alarm company went out of business. It started off okay. The next thing I know is that the alarm was going off at the dispatch and I didn't know anything about it. The police was coming to my house every time the alarm went off I live right off the highway. And when it got so bad the dispatch will call me to let me know it went off. My sister was my emergency contact she got tired of them calling her that she blocked the number. The straw that broke the camel back was this I am the only black woman in this surrounding community. When the officer came to my home this was the last straw not on my door and asked me if you could see my ID that was it that did it right there. So that put me in my family like we were in danger of living in the neighborhood because of us being the only black that lived within a hundred mile range I live in the country. My sister lived 2 hours away. I called them in May and told them to shut it off after they had kept on trying to troubleshoot it wouldn't do what it was supposed to do. I told them you have me and my family life at risk. I got a bill this Saturday November 12th 2022 saying I owe them $149 or else the service would be disrupt. The only thing is the alarm was shut off in May, and I got a copy of it from the police department from the dispatch when that alarm was shut off. So now they want to threaten to send my stuff to the collecting agency, and talking about my credit score being messed up. And I know without a shadow of a doubt alarm is supposed to protect you not have you and your family in fear. And I look outside and I got police all in the field with flashlights looking to find out who broke into the house and I'm in my home watching this. I got about four police cars and all my few little neighbors here is seeing this. So they tell me I signed the contract never signed it and my bank stopped paying

• Review fromKelly A.

  Date: 11/09/2022

  1 star
  My home security was through a local company contracted until 2020. Alder in 2019 bought that company and apparently renewed my contract claiming they had my approval even though it was 6 months before I knew they bought the company. We cancelled the service and sent back the equipment after the contract was supposedly up, we didn't know about a renewal. This year we see charges popping up for Alder security on our bank??? Contact them they said oh we see you cancelled but it was never finished because of the renewal I never agreed too. Now they want me to keep paying until **** for equipment and services I never agreed to.They are not approved by the BBB NEVER NEVER use this company they will rip you off. **************** barely speaks English and are anything but helpful they keep hanging up on me. Claiming they send new paperwork for cancellation yet never have, but I get that daily call about my bill with them hanging up when I start disagreeing with them. STAY AWAY!!!!