Customer ReviewsforAlder

I have been dealing with this company since ****************************************************************** the option to not renew. Without our knowledge or authorization, they renewed a contract in 2022 due to expire in 2027. They have been taking $50 a month from our account and we have not been able to set our alarm system for the last 3-4 years. They want to take your money by auto draft without providing any real customer or technician services. Our panel goes off periodically naming our different sensor locations then says, "not adult supervised"!! What does that even mean?? I have called them twice to see if a technician can come out and take a look (hands on) at our system to see what is going on and they just say they can't put me on a schedule until there is a technician in the area. In my opinion, anyone selling a product should have tech services in the area at all times, even if it is a third-party company. I think I have tolerated this longer than I should have.

Non ethical business. They will get their money no matter what with the wording of their door to door contact selling. You will absolutely pay for 5 years of service and then that will automatically renew if you miss the 15 day window to cancel. They word it so they can do this to you for 12 periods which will end up being ************************************************************************* sell your contract to someone else. Why would anyone sell a rolling contract to a new unsuspecting person? Bad business practice. DO NOT RECOMMEND.

My mom passed away and I called to cancel in July 2023. I sent death certificate as requested. I was told they had to review the account and it would take 30 days. I forgot to check back after the 30 days. I emailed again in February 2024. I was told, once again, it would take 30 days to review the account. I emailed after two weeks to check status. I was then told a cancelation letter would be mailed after account review was completed. Here we are, April ********************************************************** for service that I don't want or use. Next resort is canceling payment through bank. Very disappointed that you can't get out of a contract with death of person who signed contract!!

They supposedly took over a contract from Edge our previous alarm service provider and will not cancel our service even though we are not under contract. They keep charging us each month for service we don't have and threatening to *** us if we don't pay the balance.

They will leave you hanging and charge you for their own mistakes. Do not ever use them. Sketchy people.

Terrible customer service, terrible equipment! The doorbell camera has to be charged! What good is a doorbell camera if it dies! This company has been deceitful and misleading from the time we signed up with them. Working now to get out of my contract that I was not made aware of being in until I tried to cancel with them. One of the worst consumer experiences of my life!

Run fast from this company! Unprofessional and rude customer service!My mother passed 3 years ago and our family continued to pay monthly bills for 3 years not being in a contract. The house is now vacant. My parents were in their late 70s when they were tricked into signing a 5 year agreement.Two months ago I contacted Alder to cancel service by phone and email. I met all their requests and sent in a death certificate per their request by email; went back and forth for over 2 weeks trying to cancel their service. To this date, Alder continues to send emails and text messages to pay for monthly services and still trying to charge the debit card that was on the account. I had to cancel the card because I realized Alder had no plans on cancelling the service. The 8 year old equipment did not work most of the time. A horrible and fraudulent company. Save yourself from the stress!

I have called multiple times to get the camera system cancel and was told to give it to someone else or to buy it out for a one payment. That one payment is almost $3,000. Do I look like I have $3,000 just laying around. No I dont. Also they have told me that I have to stay with this camera system for 60 months. Thats 5 years. Who would sign a contract for 5 YEARS! Apparently I did and didnt know. The camera system isnt that good either way. Like I dont need to know when my door is being open or not. I can see my door from my room. Same goes for my windows. Like I can turn my head and its right there. I also have a cat and she like to rub her face on the monitor. When she did that the monitor didnt say anything and the police was at my door. Over all this whole thing is a scam. Trying to get money off of people. Especially first timers with new apartments. They also have three different number and two different websites this company should get shut down and refund my money I spent for a year.

I am writing to lodge a formal complaint against Alder Security for issues relating to unauthorized contract renewal and billing despite my explicit requests for cancellation. Over the course of the year, I have made multiple attempts to communicate with Alder Securitys customer service to ensure that my contract would not auto-renew. Each time, I was assured that the auto-renewal feature was turned off and that my contract would not be extended without my consent.Contrary to these assurances, I was dismayed to discover that my contract had been renewed without my authorization, and I have been billed accordingly. This has occurred despite my diligent efforts to prevent such an outcome, including but not limited to phone calls wherein I explicitly stated my desire to terminate my services upon the contract's expiration.This situation has not only caused me undue stress and financial strain but has also eroded my trust in Alder Securitys commitment to customer satisfaction and ethical business practices. The lack of response and action from Alder Securitys side, despite clear communication on my part, reflects poorly on their customer service and respect for consumer rights.I am seeking the following resolutions to my complaint:Immediate cancellation of my renewed contract without any penalties or additional fees.A full refund of any charges made to my account after my initial request for cancellation.An explanation from Alder Security as to why my requests were ignored and measures to be taken to prevent similar issues for other customers in the future.I trust that the BBB will assist in mediating this dispute and help achieve a fair resolution. I am prepared to provide any necessary documentation to support my claims.Thank you for your attention to this matter.

This is one company should be closed and made to pay cumtomer heart ache from them I been trying to cancel but won't cancel Talk on phone number of time but didn't help Now looking for help how I can say goodbye to them