Reviews

This profile includes reviews for Alder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Alder has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Alder

  450 N 1500 W Orem, UT 84057-2829

• 

  Alder

  3135 Millbranch Rd Memphis, TN 38116-1917

• 

  Alder

  2009 Macarthur Dr STE 4 Bldg 8 Alexandria, LA 71301-3774

Review Details

• Review fromJessica H

  Date: 10/29/2025

  2 stars
  ******* ****** and **** are liars. They helped with a purchase and I helped with Referrals and yet to hear back from them about anything. I didn't get the full benefit packages or either the newer Alder AI security system. The features doesn't have any play backs on the cameras. They fail to disclose this offer of being 5$ more. They just assumed I didn't want it. They don't return any of the calls. The overall experience was good because they are liars. Liars are good at what they do.

• Review fromYolanda V

  Date: 10/28/2025

  1 star
  I have been trying to get out of the contract since i started. **************** is terrible and unpleasant. After calling calling calling letting them know that I am wanting to get out of the contract, they said I didn't do it within 15 days so they reinstated the contract for another 5 years. I am so so angry frustrated at this company. I encourage anyone to NOT receive there service.

• Review fromJeffrey H

  Date: 10/16/2025

  1 star
  Bad company don't do business will lie to get your business. Saying that you can getvout your contract in 60 day but want let you out get a lawyer **** they have mislead to many people it time to stop them

• Review fromMarie J

  Date: 09/22/2025

  1 star
  They informed me that the service was month to month but instead I was roped into a sixty month obligation which I was misinformed on. So I was lied to repeatedly during the consultation. I was hurried into signing for service without my full understanding. I felt pressured to commit.

  Alder

  Date: 10/06/2025

  Please provide us with your monitoring address or the account number so we can locate your account and assist you.

• Review fromTreasure P

  Date: 08/29/2025

  1 star
  Don't use this company they are a scam. They make it impossible to cancel. Then they thow hundreds of dollars in fees at you for a system that doesn't even work.

• Review fromSherri A

  Date: 07/28/2025

  1 star
  If I could rate less than 1 star, I would. I notified Alder Security by telephone numerous times and by email in July 2024 that my sister (the contract holder) died in March 2023. I paid the account by **** each month until we removed her possessions and sold the house in June 2024. I never authorized automatic payments. I notified them by sending a death certificate (in 2023) and Letters of Administration (in 2024), they never closed the account. In a telephone call, they asked, "Can someone else takeover the account?" I told them, "NO! We sold the house." In the July 2024 email, I stated I do not authorize additional charges to my **** and once again requested they cancel the account. They continued charging my **** until July 2025. (I admit I was negligent in looking carefully at the charges on my monthly statements. Lesson learned.) I called Alder Security today, and the representative said, "There are two years remaining on the contract." MY SISTER IS DEAD. THE HOUSE WAS SOLD. THEY ARE STILL TALKING ABOUT A CONTRACT. I called **** and requested they block Alder Security from automatic charges to my account. This is unethical and seems like criminal behavior.

• Review fromMelissa R

  Date: 07/16/2025

  1 star
  They are robbing people money and would never cancel the services even if you are not using the service

• Review fromBroderick M

  Date: 06/27/2025

  1 star
  My mom was a client of Alder Security. She passed away March 8th 2024. In June 2024, they sent account to ***. I thought that I was done with them. Then in May of 2025 I see a charge on my bank account from **********************. Was told *** sent account back **********************. I sent a copy of the death certificate to Alder in April 2024. Seems like that would end my problem. No, problem persists. How can a company be so greedy and spiteful? I sent them emails from ADT showing that they were no longer moms security. Alder no longer has access to the account information. All lies, they have no idea how to run a honest, trustworthy and successful company!

  Alder

  Date: 06/30/2025

  Please send us your mom's account number or monitoring address so we can help you.

• Review fromTerena S.

  Date: 06/18/2025

  1 star
  Alder transferred my service to ADT In July 2024. I paid the account with *** in full in on 8/5/2024. Alder began calling me in May ****************************** then debited my bank amount twice without my consent!!! I no longer have an account with **********************. When I called Alder customer service, the representative told me that *** transferred the account back to them and it's an open account. When I asked if they would simply contact ADT and to verify that the account was paid in full an closed, they said NO! I had to call. I asked to speak with a manager several times and they refused. I then hung up and called ADT to verify the account was closed. The *** representative said YES it's closed and this is not the 1st time Alder did this! Alder is illegally debating my bank account and refused to assist or check the account in which they said was transferred to them from *** which the *** representative said is A LIE!!! If they continue with their illegal practices, I'll be contacting an attorney. I didn't have a problem with them until I didn't want their service!

• Review fromJacqueline J

  Date: 06/13/2025

  1 star
  My 81-year-old mother is currently locked into a deceptive 5-year contract with Alder, which was transferred to ADT as of May 2025. At the time she was convinced to sign this contract, she was 78 years old and completely unaware she was committing to such a long-term agreement. Alders salesperson assured her that cancellation would be simple if she no longer needed the service, which turned out to be untrue. Despite multiple attempts, Alder flatly refused to reduce her monthly rate or offer any flexibility, even after hearing her situation as a senior citizen on a fixed income.Its important to note that ADT sued Alder in 2019 for misleading and deceptive sales practicesa lawsuit that now feels especially relevant given our experience. The fact that Alder used such tactics on an elderly woman is deeply troubling and, in my opinion, unconscionable.I reached out to ADT after the contract was transferred, and to their credit, they immediately reduced the monthly rate by /$10 without any hassle. This was the first sign of compassion or fairness we had seen in over three years.Though Alder is now under ADT, I believe consumers deserve to know how this contract originated. My mother still has 18 months left on a service she neither needs nor wants, all because of aggressive and unethical sales practices. I am writing this review not just for my mother, but for every family trying to protect their elderly loved ones from being taken advantage of by companies like Alder.

  Alder

  Date: 06/20/2025

  Thank you for bringing this to our attention. Please provide us with your mother's account number or the monitoring address so we can assist you.