Reviews

This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fox Pest Control HQ has 41 locations, listed below.

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  Fox Pest Control HQ

  1047 S 100 W Ste 210 Logan, UT 84321-6789

  
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  Fox Pest Control - Portland

  35 Bradley Dr Stop 2 Westbrook, ME 04092

  
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  Fox Pest Control Buffalo

  430 Lawrence Bell Dr Ste 8 Williamsville, NY 14221

  
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  Fox Pest Control Oxford

  55 Old State Rd Oxford, CT 06478

  
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  Fox Pest Control Berlin

  77 Old Brickyard Ln Unit 3 Berlin, CT 06037

  

Review Details

• Review fromJason O

  Date: 03/23/2025

  1 star
  Horrible customer service, they did not cancel my account after I called multiple times.On Jan 31, 2024, I learned that a Fox technician was arrested on my block after having broken into a neighbors house. I recognized him from the mug shot.I called Fox that same day to cancel my account. They said okay, that they understood the situation, and that a service manager would be calling me that day. I never received a call back. I assumed they were just going to try to get my business back.Then on March 17, 2025, I received a text message that they were coming to service my home the next day. I immediately called ***, telling them that I canceled on Jan 31st and that I do not want my home serviced, and that I need to be refunded for the past 2 months. They looked up the notes from my call on Jan 31st. They again told me that a service manager would call me. I told them I do not need to speak to someone, I just need my account canceled and I dont want my home to be serviced. They again insisted that I look out for a call from a service manager. I explained again that I just needed my account cancelled.The next day, I received a text message that a technician was on the way to service my home. I called *** again, explaining everything that happened. They again insisted that I wait for a call back from the service manager. I told them that I have a job, I cannot just answer my phone at any time, that I took time out of my busy day to call them to cancel twice already, and that it is absurd for them to not actually cancel even though I called to cancel twice already. This is clearly a tactic to continue billing me, requiring that I pick up a call from a random phone number at a time thats convenient for them, instead of canceling my account when I called them at my convenience. Clearly my account should have been canceled the first time I called. And the second time I called. I can only hope they got the message the third time I called.Buyer beware.
  

  Fox Pest Control HQ

  Date: 04/01/2025

  Hi *****,We apologize for the delay in closing your account and the resulting inconvenience you experienced. I reviewed your account and verified it has now been closed, and your last two payments were refunded. A check has been mailed to your home. We are sorry to lose you over the incident with our former technician who was terminated and is no longer with ***. If we can provide any further assistance, please reach ******** Wishes,******** *.Customer Relations Team

• Review fromAustin K

  Date: 03/10/2025

  1 star
  The first service, they sent out someone to help me 2 years ago. I then signed on to their monthly payment quarterly service.For the last 2 years I have not been getting my moneys worth what so ever. Ive paid them 63 a month for the last 2 years. All for them to spray around the house a few times a year.The service calls I did utilize throughout the years, where they would spray for bees and other specific areas. HOWEVER.Most recently, I had another issue where I found out there was a dead mouse in my basement. I called fox to have someone come out. They could not find the dead mouse, did not set any traps. They put a temp seal on the place where they thought they were coming in.Then within the next week, we found out mice were coming upstairs through our basement into our kitchen. I then called again and had someone come out. The service guy put down a trap (later come to find out this trap was not even set correctly and had no bait on it.)I then decided to call someonelse at a different company to try and help me out because *** does not do permanent seals, just temporary.Within 15 minutes of him being there, he found a very old pile of shrew p*** in my basement. *** did not catch this.He found the spot they were actually coming through into my basement, and other entry points that Fox also do not find. This company also showed me the trap that *** put down that was not set correctly Because of this I wanted to cancel my contract. *** said that would not charge me for the remaining 2 months I had on my contract. However, they charged me the first time. I had to call and get that refunded. Then once again, I have a 64 dollar bill once again for this past month they say I owe money ****** would be great if I could be refunded some amount of money for the fact that I paid to not get quality service or expertise.
  

  Fox Pest Control HQ

  Date: 03/12/2025

  Hi ******,We are sorry to hear of your disappointing experience. We appreciate you reaching out with your feedback so that we can correct these issues. Our manager will contact you shortly to further discuss your experience and resolve the billing issue on your account. We apologize for the inconvenience you have experienced, and we will work to set things right.Sincerely,******** *.Customer Relations Team

• Review fromMike R

  Date: 02/13/2025

  1 star
  Signed up for 1 year contract. If you dont cancel they automatically renew for another year. Nearly impossible to cancel, I tried multiple times and they just keep putting you on hold to extend the call so youll hang up. My cancellation fee was crossed off on original contract. When I call to reference it, they cant see that on the 2 copies in my file and ask me to find the original or Ill have to pay the $250 fee. I have the original so no worries, but I checked my customer portal and the first document they uploaded in there last year was said contract with cancellation fee crossed out. Would not trust this company. Keep receipts/records of everything with them or they will try to pull one over on you.
  

  Fox Pest Control HQ

  Date: 02/17/2025

  Hi ****, we apologize for the misunderstanding with your Service Agreement. The note about your early termination fee was on your Welcome Letter, which is saved in a different file than your contract, and this is why we did not see it originally. We regret this caused you to lose trust in our company. We have now closed your account as requested, and no early termination fee was charged. If there is any other assistance we can provide, please feel welcome to contact our office.Sincerely,******** *.Customer Relations Team

• Review fromWilliam P.

  Date: 01/20/2025

  1 star
  You give them a good rating, however they many complaints against them, so I appears that a complaint is useless.I canceled my service and they continue to withdraw funds from my bank account. I am 87 years old, but I will file complaint with ***************** for withdrawls. I have lost faith in your business.******* A. ******
  

  Fox Pest Control HQ

  Date: 01/27/2025

  Hello Mr. ********* are sorry that you were unhappy with your service. Our team member, ****, spoke with your wife last week and refunded your January payment. Your account is closed, and no further treatments or billing will occur. If you need any future assistance, please contact our office. We would be happy to work with you again and will do our best to ensure you are fully satisfied with your pest control *************** Regards,******** *.Customer Relations Team

• Review fromKathleen A

  Date: 12/10/2024

  1 star
  Terrible customer service. They pride themselves on it is the worst I have experienced!
  

  Fox Pest Control HQ

  Date: 12/11/2024

  Hi ********,We apologize for your unsatisfactory experience. We appreciate your willingness to speak with our supervisor, ****, about your concerns so we could work to address them. We have made the requested changes to your account. If we can provide any other assistance, please give us a ********* Regards,******** *.Customer Relations Team

• Review fromJoshua V

  Date: 11/21/2024

  1 star
  I am currently being harassed by this company. I was past customer who left on bad terms and left a negative ****** review for the way I was treated upon by departure and the reason I left. I left because I denied the opportunity to speak to a manager regarding my account upon trying to terminate my services. I have since been called and text NON STOP even after expressing my wishes not to be contact anymore I am still being called by their sales people who fail to note or delete my account. I am seeking legal actions for this harassment and will be filing suits agains the company as well as each sales person who is calling.
  

  Fox Pest Control HQ

  Date: 11/27/2024

  Hello ****,We apologize for inconveniencing you. We have now flagged your closed account so you will not receive any further contact from our office or representatives. If there is any assistance we can provide, please let us know.Sincerely,******** *.Customer Relations Team

• Review fromDianne K

  Date: 11/16/2024

  1 star
  Bad communication. Nothing explain. Never told you about the initial payment. And the management said it was refunded. That's a lie. Because I looked at my bank account. And they don't set up appointment?They just show up
  

  Fox Pest Control HQ

  Date: 11/18/2024

  Hi ******,We're sorry we haven't communicated better with you. Our office will reach out shortly to discuss your concerns and make sure we improve things going forward. We appreciate having you as our customer and are eager to give you a good experience.Sincerely,******** *.Customer Relations Team

• Review fromSara H

  Date: 11/11/2024

  1 star
  Run away from this company. I agreed to the normal pest control contract. And kept having them try to upsell me on termite protection. One of their sales **** called me the night before I was leaving for vacation and pushed and pushed me to take advantage of a promotion they had for the termite protection. I stressed that I was leaving for vacation and also didn't have the money up front. He said they had a payment plan. When I asked his there was anything in addition to the fee I was paying upfront for the protection he said no. And since they were coming out the next day to get this over with before we left, I had to sign all the paperwork quickly. I didn't realize that the "monthly fee" on the contract wasn't just the monthly payment plan for the initial fee. So now I am on the hook for 2 payments a month, to the tune of $1000 for the first year. And if I want to keep the stations that I already paid to have installed I have to continue paying the monthly fee or they will come take them out since they are a "rental". Had I known there was a monthly fee on top of the $500 installation I already paid for, I never would have agreed to this. And I called and there's basically nothing they are willing to do for me. I feel completely scammed.
  

  Fox Pest Control HQ

  Date: 11/12/2024

  Hi ****,We're sorry for the misunderstanding about your ****************** and we want to set things right. My teammate ***** let me know he spoke with you about these issues and is working to find a win-win solution. He will follow up with you and ensure we come to a good resolution.Sincerely,******** *.Customer Relations Team

• Review fromShawn C

  Date: 11/11/2024

  1 star
  Had a random charge of $0.20 to my debit card from their ***** UT office. Either someone isn't doing their due diligence when accepting payments or there's a fraudster in their office.
  

  Fox Pest Control HQ

  Date: 11/12/2024

  Hi *****,Thank you for bringing this to our attention. We would like to look into this further and verify there are no issues with your account. I am unable to identify your account based on the information provided here. Please call our office at your earliest convenience so we can take care of this.Sincerely,******** *.Customer Relations Team

• Review fromKevin R

  Date: 10/30/2024

  1 star
  Pretty terrible experience w/ Fox Pest Control. We've used them for several months, with no issues, but today an employee came to do a termite inspection. He insulted my wife, saying "call your husband, men usually have a better understanding of these things."He then recommended a $2300 service, and said we only had 24 hours to decide, or else the results of the inspection would no longer be valid. He also refused to give us anything in writing about his findings or the quoted services, saying it violated state regulations. When I talked to a manager at ***, he said "he wasn't sure about those regulations, but he'd look into it."All in all, just really high-pressure tactics that seemed very sketchy. I'd recommend avoiding Fox and choosing another pest control company in the area. We canceled our contract w/ them.