Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 211 Customer Reviews
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Review fromNishikawa N
Date: 06/13/2023
1 starSalesperson from Fox wanting to sell services entered my open garage and wouldnt leave. Told him we have someone for years and not interested. Had to yell at him to get out. Tried to close garage doors and he blocks it so it wouldnt close. Aggressive sales tactic noted in other reviews and seems to be a normal business practice.
Fox Pest Control HQ
Date: 06/16/2023
Hi *********, we apologize for the inappropriate actions of our representative. This type of behavior is not in line with our company values and standards. We appreciate you bringing this to our attention so that it can be corrected. If there is any assistance we can provide you, please reach out to **.Sincerely,******************* Relations TeamReview fromErik P
Date: 06/12/2023
5 starsOur tech ************** In ********************** is awesome. Super friendly, knows what hes doing and is quick about his job.Fox Pest Control HQ
Date: 06/14/2023
****, thank you for sharing your review. We are happy that you have been impressed with *****! He goes the extra mile for his customers!Sincerely,****************Customer Relations TeamReview fromKay W
Date: 06/11/2023
5 stars***** did a super job inside and out. Very cordial and attentive.Fox Pest Control HQ
Date: 06/14/2023
Thank you for sharing, ***! ***** goes the extra mile for her customers. We are lucky to have her on our team!Sincerely,************************ Relations TeamReview fromLea P
Date: 06/09/2023
1 starA salesman showed up to our door at 8:35PM on a Thursday evening. He knocked on the door before ringing the doorbell. I answered and told him I could not speak because my children were sleeping. He proceeded to try to sell me a deal on pest control and said that several of my neighbors were using his company. I asked for a business card or information pamphlet and he said he didn't have any. I am very annoyed and concerned that a company is soliciting business at that hour of the night. I would never use this company for that very reason.Fox Pest Control HQ
Date: 06/16/2023
Hi ***,We apologize for the inconvenience our representative caused you. Thank you for your feedback and helping us to improve our practices. If there is any assistance we can provide you, please feel welcome to call our office.Sincerely,***********Customer Relations TeamReview fromMike A
Date: 06/01/2023
5 stars***** did a super job on a dreary, drizzly day.Fox Pest Control HQ
Date: 06/05/2023
****, thank you for sharing your review! ***** goes the extra mile for her customers. We are happy that you were pleased!Sincerely, ****************Customer Relations TeamReview fromKevin J
Date: 06/01/2023
5 starsFox does a great job with my pest control. Our tech, ****, is very professional and meticulous. If I had a business, I would want **** on my team. *********************Fox Pest Control HQ
Date: 06/05/2023
Thanks, *****! We are happy that you have been pleased with ****. He is experienced and professional. We are lucky to have him on our team! Thank you for choosing ***!Sincerely,****************Customer Relations TeamReview fromANTHONY S
Date: 06/01/2023
1 starFirst, let me state this is the worst or very worst company we made the unfortunate mistake by picking themto spray our property for ticks and mosquitoes. The major problem i believe they have too many customers with very few qualified employees who understand the product thats being sold, and how its applied the customer properly. During the time we were unfortunate to be their customer no one would answer our call every time we called, but each time we were told to tap number 9 and someone would call us back. A call back was between 1 hour to maybe 1 day and some time we never got a call back. The next list describes all the problems we had with this company 1. First call we were told they didnt use organic Spray 2. Second call with a sales person, absolutely we do use organic spray 3. First service call he wanted us to sign a contract he did have organic spray 4. Second service call no organic spray 5. Third service call he had both organic liquid and granular spray, he did a great job covering the property 6. Yesterday service call, first he told us he didnt have granular spray and couldnt get any. When we told him what the last service call did he said he did it completely wrong and sprayed more properly then he should have, even though the first service call walked the property and gave us a price to spray everything. As of yesterday we stopped doing Business with them.Fox Pest Control HQ
Date: 06/07/2023
Hi *******, we apologize for your poor experience. I reviewed your account, and it sounds like some incorrect expectations were established at the start of your service. We are sorry that we could not deliver the type of treatments you were looking for. Your account has been closed as requested, but if we can provide any other assistance, please feel welcome to give ** a call.Sincerely,******************* Relations TeamReview fromCynthia L
Date: 05/26/2023
1 starThe door to door salesman who you speak to makes it sound like a great purchase to sign up for the 2 year contract. You get a $200 dollar discount if you sign today for $184.41 for 4 seasonal treatments. You have to give them a card to do autopay. They email you the receipt with a contract that states you are paying $60/** for 2 years and if you cancel before that.you have to repay the $200 discount AND a cancellation fee of $250. You have 3 days to cancel from the day you sign up. IF however, you dont check your email frequently, you are screwed. VERY SHIFTY MARKETING I MIGHT SAY! They went through an entire retirement community with this marketing strategy.Fox Pest Control HQ
Date: 05/29/2023
Hi Cynthia, we are sorry for the misunderstanding about your service pricing. We strive to clearly explain all service details so customer have a full understanding of their plan. We apologize that this wasn't your experience. One of our managers will be reaching out to you shortly to address your concerns and answer any questions you have.
Sincerely,
Michelle B.
Customer Relations TeamReview fromWiley L
Date: 05/26/2023
5 starsI truly over the past 3 years have enjoyed Fox Pest Control and ***** is the best Tech I could have. He is a professional and respectful of our house and property. If he has had to come back out it is within 3-5 business days and they spray and place down the granular for ant, spiders, and other insects. ***** thanks man and the calls to make sure we know the day of treatment is awesome truly appreciate the professional work. W ***Fox Pest Control HQ
Date: 05/27/2023
Wiley, we are so happy to hear that. Shahn goes above and beyond for his customers. He is an asset to our team. Thank you for trusting Fox with your home over the past three years!
Sincerely,
Rachel J.
Customer Relations TeamReview fromTimothy B
Date: 05/25/2023
1 starCompletely ignored a no solicitation sign in my neighborhood. Asked very politely for the sales person to leave and he said sure with a shot eating grin. ***** rep ******** to go down the block she saying that they would leave.Fox Pest Control HQ
Date: 05/26/2023
Hi *******, we apologize for any inconvenience our representative caused you. We appreciate your feedback and will share it with our Sales Manager. If there is any other assistance we can provide, please feel welcome to call our office.Sincerely,***********Customer Relations Team
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