Complaints
This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 345 total complaints in the last 3 years.
- 57 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Without scheduling an appointment, a service tech sent an email saying hed perform service on Wednesday, May 8, and no approximate time was given. I didnt see the email. There was no phone call or text. He arrived around 11 AM according to my ring doorbell camera. No one was home at the time. He may have sprayed around the outside of my home, but he did not spray inside. I received an email stating service had been completed. Thats when I saw the email saying hed be there on that day. I never received a phone call, text, or follow up email stating service could not be performed inside the home. I emailed them twice saying I wanted a refund and to cancel my account. I have yet to get a response. Id like to have my money back so I can afford to pay a reputable company to eliminate pests from my home.
Business Response
Date: 05/23/2024
Thank you for informing us of this complaint. We apologize for ********************** unsatisfactory service, and we are eager to make this up to her. Our Branch Operations Manager, ****, has been attempting to reach the customer by phone to address these issues. We encourage ****************** to please call our office at *************, and ask to speak with ****. We are committed to providing her with a positive resolution.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 05/24/2024
Complaint: 21711782
I am rejecting this response because:While I have received multiple voice mails from this company, *** tried calling back twice, but no one picks up the phone. I left a message stating I want a refund and that I no longer want to do business with them.
Sincerely,
***************************Business Response
Date: 05/28/2024
Our Branch Operations Manager, ****, has now made contact with the customer and come to a resolution. Her account has been closed and $50 has been refunded to her card (this may take 3-5 business days for the bank to process). An additional $100 refund will be sent to the customer via check. No further treatments or billing will occur. We apologize for the customer's unsatisfactory experience and hope our actions will help resolve her concerns.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 05/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:05/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aggressive and repeated door to door solicitation at 9 pm.
Business ignored multiple requests to stop. Salespeople do not introduce themselves but ask many questions.Business Response
Date: 05/13/2024
Thank you for informing us of this complaint. We apologize for the inconvenience caused by our sales representatives, and we will share this feedback with the sales managers. If Mr. ******* provides us with his address, we can mark his home in our system to prevent our reps from returning.
Sincerely,
Michelle B*****
Customer Relations Manager
Initial Complaint
Date:05/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see Attached documentBusiness Response
Date: 05/13/2024
Thank you for informing us this customer submitted a complaint. We are eager to address her concerns and come to a positive resolution. It appears the complaint documents failed to attach, so we do not have any information about the complaint. We encourage the customer to please try reattaching the documents so that we can address any issues.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:04/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are not in a contractual agreement with Fox. We have yard them regularly but I'm an adhoc fashion for pest services. On March 28, they solicited service at our door which we refused. The exchange was amicable and left that we would call them for future services. The next day, March 29th, they returned while we were away and applied product to our lawn without our permission. They have now charged us for this unauthorized application. We have attempted to reconcile this via phone but they have refused to credit our account and have not returned subsequent calls.Business Response
Date: 04/17/2024
Thank you for informing us of this complaint. We apologize for erroneously treating the customer's home. After the customer declined service on 3/26, our scheduling system automatically rescheduled the service for the next available time on 3/28. Our office did not catch this, and the residence ended up on a route. We have now refunded the customer's payment of $94.30. It may take 3-5 business days for the customer's financial institution to post the funds to their account.
We would like to clarify that while the customer is not under contract, their account has an active subscription, so their home will automatically be scheduled for service every 3 months. If the customer would like to adjust this, we encourage them to please call our office.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:04/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3/4/2024
I call and have company spray for spring tails / fleas on outside of house. Then I called after treatment to tell them that it didn't work and that 1st guy did sloppy job that I don't want him out here again or have him arrested for trespassing. Any way new guy comes out and tells me that I have indoor fleas and I called since I was covered under contract that they come and spray for indoor fleas. So I toke day off of work (a Thursday) and they sprayed and was good for period of weekend half and called to check in and at time was fine. Few days ago I see fleas on my dog and then on other days so I called frustrated and said that I couldn't take day off again and need this done dogs are suffering and was scheduled for 10 to 12 p today Saturday 4/6/24. Person spray fleas called and said they be here for 1030 and never showed up and got no call after I called office and they told me file was closed and no explanation given and I was on hold with plan's set in place to remove 4 dogs for 6 hrs and no one called and company has not done as promised and has tried to fix issue but at last second baled and left no reason.Business Response
Date: 04/09/2024
Thank you for informing us of this complaint. Our Service Manager spoke with Mr. ******** on 3/16 after he expressed dissatisfaction with his initial service. During that conversation, Mr. ******** was verbally abusing his original technician. Our Service Manager informed Mr. ******** that we don't tolerate that specific language and behavior. He apologized about his language, and we arranged a re-service on 3/20. We also refunded $100 of his initial payment due to his dissatisfaction. Mr. ********'s next service was scheduled for 4/6. When this technician called Mr. ******** to let him know that she was on her way to treat his home, Mr. ******** again began swearing and using threatening language, even indicating he would come to our office and assault our team members. Our technician contacted the Service Manager about this conversation, and he advised her not to go to Mr. ********'s home.
We regret that we are not able to finish resolving Mr. ********'s pest issue, but due to his abusive and threatening remarks, we will not be returning to his home. His April invoice has been waived, and the account has been closed indefinitely.
Sincerely,
Michelle B*****
Customer Relations Manager
Customer Answer
Date: 04/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ********Initial Complaint
Date:02/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over charging clients and not serving correctly. Also trying to bind a person to a non binding contractBusiness Response
Date: 03/06/2024
Thank you for bringing this to our attention. We called the customer on 3/5 and again on 3/6, with a message left each time and an email was sent on 3/5. We would love to talk with the customer over the phone or via email to find a positive solution!
Thank you,
****************
Customer Relations Team
Initial Complaint
Date:02/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally lodge a complaint against Fox Pest Control *** for imposing an unwarranted charge of $499.48 for services that were never rendered. It has come to my attention no services have been provided by the Fox Pest Control *** to me since May 2023, despite continuous collecting payment of $83.16 per month for ***** July, and August 2023.Upon discovering rodent intrusion in September 2023 after returning from vacation, I promptly reached out to Fox Pest Control. I was informed that services had allegedly been conducted in August 2023, a claim unsubstantiated by any evidence of contact or completed work. My request for immediate service as per our agreement was met with inaction, without any explanation provided.Dissatisfied with Fox Pest Control's failure to fulfill their contractual obligations, I sought the services of ****** Pest Control Company in October 2023, which satisfactorily addressed my pest control needs. Consequently, I initiated the termination of my contract with Fox Pest Control in November 2023 through both telephonic and written communication, including a certified mail on November 9, 2023, explicitly stating my reasons for cancellation. Regrettably, my attempts to communicate were met with silence.Currently traveling within the country, I was dismayed to receive a notification from A.R.M. **************** demanding payment of $499.48 on behalf of Fox Pest Control. This has not only caused undue stress but also threatens to tarnish my excellent credit rating.Given these circumstances, I demand immediate cessation of all collection efforts by A.R.M. **************** and the removal of any negative remarks related to this dispute from my credit records. I implore the Better Business Bureau to conduct a thorough investigation into Fox Pest Control's business practices and take necessary measures to prevent further instances of consumer deception.I trust that prompt action will be taken to resolve this matter satisfactorily.Business Response
Date: 02/29/2024
Thank you for notifying us of this complaint. We regret the frustration ******** experienced with her service. Our records show a treatment was provided at her residence on August 11 and a service report was emailed to her that day. Another copy was sent to her in October at her request. However, according to ************ comments here, she attempted to reach us in September for assistance with rodent activity. At that time our office was understaffed and customers were having difficulty reaching us. This is likely the reason we failed to respond to her request for a follow up treatment. Because we were unable to meet ************ need and she was then compelled to hire another company to address the issue, we have waived the full balance on her account. There is no amount due, and she should receive no further communication from A.R.M. If ******** has any questions or needs any other assistance, we encourage her to reach out to our office.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 03/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
I-*************Initial Complaint
Date:02/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fox pest control does NOT perform the work as they expect to do and the company reschedule my appointments as they pleased when my recurring appointment comes along. And the employees look like there intoxicated. Never again beware. VERY poor service. Discontinue my service.Business Response
Date: 02/29/2024
Thank you for informing us of this complaint. We regret to hear ****************** has been disappointed with his service, and we would like to set things right with him. Our Operations Manager, ****, has left a few messages for ****************** to discuss his concerns in more detail and work to resolve them. If ****************** has been unhappy with the quality of his treatments, we would be happy to arrange a complete reservice from our Service Manager at no charge. We can also ensure his future services are scheduled at times that work better for him. We encourage ****************** to contact our office and ask to speak with **** at his earliest convenience so that we can improve his experience.
Sincerely,
*****************************
Customer Relations Manager
Customer Answer
Date: 03/06/2024
Complaint: 21342907
I am rejecting this response because:
Sincerely,
*******************************i know longer want Fox pest control services.
Business Response
Date: 03/11/2024
We are sorry to hear ****************** does not want to discuss his concerns with ** further so we can address them. In order to resolve his complaint, I have closed his account with us and waived the balance. No further treatments or billing will occur. If we can provide any other assistance, we encourage ****************** to please reach out to us.
Sincerely,
*****************************
Customer Relations Manager
Initial Complaint
Date:02/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company wants to charge an extra month for no good reason because I like to cancel service with them ben with them sense 5/21 and was never told about an extra month if I cancelBusiness Response
Date: 02/13/2024
Thank you for informing us of this complaint. We apologize to Mr. *** for the frustration he experienced. We typically request 30-day notice of cancellation. However, it appears Mr. *** was unaware of this policy so we have removed the final charge from his account. We appreciate the time Mr. *** spent as our customer and hope he will reach out if he needs any future assistance.
Sincerely,
Michelle B*****
Customer Relations Manager
Initial Complaint
Date:01/28/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had Fox Pest Control come to my house to treat for yellow jackets nesting on my garage. What I thought was a one time treatment has turned into an annual contract in excess of $600. They bill my credit card monthly. When I asked to see a copy of the contract they sent me a contract that seemed to have my signature transposed from an iPad. When I told them I wished to cancel, I was told there was a $250 cancellation fee. This company clearly preys on the unsuspecting consumer. I cant believe that a company with over 330 complaints over a 3year period gets an A rating from BBB.Business Response
Date: 01/30/2024
Thank you for forwarding this complaint to us. Our Operations Manager, ****, contacted ****************** to discuss the misunderstanding about his service agreement. They came to a satisfactory resolution on the phone, and ********************** account has been closed. We appreciate the time he spent as our customer and hope he will reach out again in the future.
Sincerely,
*****************************
Customer Relations Manager
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