Complaints

This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fox Pest Control HQ

  1047 S 100 W Ste 210 Logan, UT 84321-6789

  
• 

  Fox Pest Control HQ

  380 Freeport Blvd. Ste. 16 Sparks, NV 89431

  
• 

  Fox Pest Control Rhode Island, LLC

  1296 B Park Ave Cranston, RI 02910

  
• 

  Fox Pest Control Acton

  43 Nagog Park # 200 Acton, MA 01720

  
• 

  Fox Pest Control Rhode Island, LLC

  1300 Jefferson Blvd Warwick, RI 02886

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 13, 2024 I signed a contract with Fox pest control. For some reason they put the contract in my daughters name which is Natalie Hallett HALLETT but I signed the contract and I paid the initial $260 fee.this fee was supposed to be for the first three month treatment for pets. After the initial spraying of the house for pest, they were supposed to come back in two weeks to do another treatment. They did not show up for treatment. My daughter called them and left messages and after numerous calls, she finally got a call back from someone who said they were the manager. Long story short they have never came back to the house after the initial treatment and they have my $260 that I did not get the service for. June 13 I’ve emailed them twice and I even put a review on Google, but I have not heard from them at all.

  

  Business Response

  Date: 09/05/2024

  Thank you for forwarding this complaint to our company so we could address it. Our Branch Manager has been in contact with Ms. Roberts, and he is directly coordinating her service. Our technician performed a full treatment today to address the ongoing pest activity. There will be no charge for today's service. We will continue to communicate with Ms. Roberts to ensure this matter is fully resolved. If she has any questions or concerns, we encourage her to please contact our office.

  Sincerely,

  Michelle Briggs

  Customer Relations Manager

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 12th evening. I dealt with a menacing salesperson approaching my home. I just pulled in the driveway after picking up groceries. He started to approach my vehicle and I told him Im not interested. He kept walking towards me across my lawn and to my vehicle parked in my driveway. He then said to me- Are you sure ****** he used my first name and it really unsettled me. Which was his intention. It was menacing I asked him how he knew my name and he smirked and chuckled to himself and I told him to back off. He eventually did so and sauntered across my lawn and started to go to the next house. I set off my car alarm and my husband came out to talk to him and the salesman was respectful and polite to him. It was a targeted attack towards me because Im female and he purposely intimidated me for his own pleasure. Its menacing and unsettling. I called the company and received more disrespect and I left messages with the company. Its not okay to menace people and it was threatening. I was told they had my name because Id used them in 2021 for pest control. Theyve permanently lost our future business. Im not letting this go. He intentionally made me feel unsafe on my own property. Nobody has the right to do that.

  

  Business Response

  Date: 08/14/2024

  Thank you for notifying us of this complaint. We apologize for the distressed caused by our representative. We have shared **************** comments with our sales manager so that he can address this incident with his team. We have also flagged **************** account with an alert to not solicit at this address again. If there is any other assistance we can provide, we encourage ************ to please contact our office.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday July 3rd a fox representative showed up at our house and spoke to us about their service one of their services I was interested in because we are having a mouse problem but I wasn't sure if I wanted to purchase the service or not but he pointed out and I looked up inside of where my vinyl siding corners are he looked me right in the face and said these areas would be sealed up the service was done on Monday the July 8th I was out of town but my wife was home when I got home I checked out some of the things they said they had done I found a little steel wool pressed in around our garage door I asked my wife if they open the door she said no and I looked into the corners and found they were not sealed I contacted *** and they said they were sorry but it was a misunderstanding because they're not licensed to do that work so I want to file a complaint because it wasn't a misunderstanding it was a direct lie from their salesperson to get me to purchase the service. In the agreement it states if I want to cancel my service I have to pay them $250 I'm willing to pay the initial $125 and forget about the rest but I don't feel where they did not fulfill what I was told that I should have to pay the $250 to cancel. But I also feel the better Business bureau should know about their deceptive selling practices because when somebody looks you in the face and says this is what they're going to do this is not a misunderstanding. It's a direct lie just to sell their product.

  

  Business Response

  Date: 07/24/2024

  Thank you for notifying us of this complaint. Our office has spoken with **************** to address his concerns. We have arranged an appointment for 7/27 to seal the entry points and discuss any other issues. If **************** has any further questions, we encourage him to please call our office. We appreciate him working with us and giving us the opportunity to set things right.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:06/28/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired fox pest control to get rid of a bee infestation on my property. After months of paying $64 and change monthly for almost a yr. I am severely allergic to bee/wasp/ hornet stings and even after paying an initial fee and then monthly payments, I continued to be stung and hospitalized on a regular basis. Once a employee came out and said he sprayed all around my house but lied. The manager reached out after I gave a 1 star ****** review stating my security cameras captured the employee did nothing, came out to view my footage and summed it up as one big misunderstanding. The branch manager *************************** said, "what can I do to get you to change your review from a one star." I said let me out of the contract, he said that is something he could do. I keep receiving calls about past due bills and someone came to treat spray 6/25 after I had cancelled. I wrote a email prior to not send anyone and that my contract was over after I change my review from 1 star to 5 while the manager was still in my driveway. Today I received an email that the conversation never happened and that we can discuss a payment plan. This company doesn't care that I almost died twice and continues to ask for money even though I changed a review to get out of a contract, which they refuse to honor.

  

  Business Response

  Date: 07/09/2024

  Thank you for notifying us of this complaint. I have reviewed ******************** account with our Branch Manager, and we felt it was appropriate to honor her request to waive the balance and close the account. This has been done, and no further treatments or billing will occur. We regret that we fell short of ******************** expectations and did not communicate more thoroughly with her. We hope she will feel satisfied with the above resolution and encourage her to contact our office if she has any remaining questions or concerns.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My last email to them (below) provides a good amount of context, however here are two important facts:The services provided produced zero impact on pest populations *********** has not responded to any of the 6 emails sent Latest email to Fox on Jun 24, 2024:Fox Pest Control,You have not responded to our email dated Friday, June 14, 2024, at 4:30 PM. Additionally, you have charged our card for services alleged to have been rendered on June 21, 2024. This is directly contrary to the instructions provided to you and a violation of your contractual obligations to cancel direct payments.Furthermore, on a call with your representative on June 13, 2024, I explicitly instructed that no visits to our home should occur unless an agreement was reached regarding your failure to provide service. Despite this, you visited our home without notice, without scheduling, and while we were on vacation. This action was against the instructions provided and was not authorized.You have consistently failed to respond to any written communication or address any service issues. Your refusal to follow direct written and verbal instructions exacerbates these grievances. The services you claim to have rendered were completely ineffective. Additionally, upon reviewing your contract, I noticed that your service terms do not cover wood-infesting organisms, which directly contradicts the verbal sales pitch given by your representative (redacted), who explicitly mentioned that termite and ********* ant damage would be mitigated by the specific service we signed for.

  

  Business Response

  Date: 07/02/2024

  Thank you for informing us of this complaint. We are eager to assist this customer and resolve his concerns. Unfortunately, none of the information provided (name, email, phone) is connected with any accounts in our system. We request that the customer please send us the service address so that we can identify his account and begin to resolve these issues. Thank you.

  Best Regards,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 07/03/2024

  Complaint: 21907209
  
  I am rejecting this response because:
  
  Fox-Pest has been provided not only with this BBB complaint ID but also our service address, the account number, the account holders name, the account holders email address and the account holders phone number.  This is evidenced by email correspondences and their response to them is confirmation of their receipt (snippet below).  This complaint response is simply a continuation of their dishonest behavior. 
  
  Note that there are a large number of online complaints and reviews describing in detail the same fraudulent sales and service tactics that were used on my family.  This complaint response and these similarities could point to these tactics being a part of the company's employee training in addition to its general culture.
  
  If the company wishes to make an honest response to BBB it will reference the email response it sent to me (to the same email address provided in this complaint) on Fri, Jun 28, 2024 at 11:22 AM.

  The redacted email snippet below provides further detail:

  -------------------------------------

  On Fri, Jun 28, 2024 at 12:18 PM ******* [redacted] <[redacted]@gmail.com> wrote:
  FX-Fox Pest Oxford Branch,
  Please direct your communications regarding this matter to the Better Business Bureaus until the complaint has been answered or settled. A principal at your firm should have received a communication from BBB in reference to complaintID

  [redacted].
  
  On Fri, Jun 28, 2024 at 11:22 AM FX-Fox Pest Oxford Branch <*******************> wrote:
  Thank you for reaching out to us regarding your concerns. [redacted]  I have also added several notes to your account, as well as included your previous emails so anyone who gets in your account will be aware of the situation.

  [redacted]
  
  On Mon, Jun 24, 2024 at 12:30 PM ******* [redacted]<[redacted]@gmail.com> wrote:
  Re:
  Account ********
  Phone 9xx.6xx.6xx
  Fox Pest Control,
  You have not responded to our email dated Friday, June 14, 2024, at 4:30 PM. Additionally, you have charged our card for services alleged to have been rendered on June 21, 2024. This is directly contrary to the instructions provided to you and a violation of your contractual obligations to cancel direct payments. [redacted]
  
  Sincerely,
  ******* [redacted]
  4xx [redacted] Avenue
  xxxxxx , CT, xxxxx
  
  
  [redacted]

  

  Business Response

  Date: 07/10/2024

  With this additional information we were able to identify ********************' account, which was previously under his wife's information. After reviewing his account, it is clear that our office was not as responsive to his concerns as we should have been. This was unintentional and due to the sheer amount of emails our office is receiving during our peak season. Nevertheless, this is unacceptable, and we apologize for the frustration our lack of follow up caused. To make amends, we have refunded ********************' June payments, totaling $170.15. We have also waived the early termination fees for both of his subscriptions. The account is closed and no further treatments or billing will occur. We hope these actions will help us part ways on more positive terms and wish ******************** the best going forward.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:06/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my account several times only to have them come again and bill me. At least 4 times this happened. The last time was February 2024 when I was informed my account was finally cancelled. Fast forward to June 2024 and a tech is at my house. I have told this company many, many times to stay off my property. Next time will be having the police arrest them for trespassing.

  

  Business Response

  Date: 06/11/2024

  Thank you for notifying us of this complaint. Our records show that ************************' account was closed in March of this year. No treatments have been scheduled or performed since that time. I believe the technician ************************ saw was possibly at the wrong address by mistake, from another company, or a sales representative. If the technician was from our company, we apologize for any inconvenience and would like to assure ************************ that his account is closed and he should not expect any further contact. If he has any other questions, our office is happy to speak with him.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fox Pest Control started treatments for moles and voles 11/2/23. They only set out bait traps on the surface. Activity and burrowing has increased and has never gotten any better. It has only gotten worse. I was told that their service was guaranteed for 1 full year on the phone. After the initial treatments, if anything wasnt resolved they would come back to the property. They are now refusing to do so or refund my money Ive paid. Do NOT use Fox!!! I will be more than happy to send photos to BBB via email if requested. Their site wouldnt load my home foundation pictures.

  

  Business Response

  Date: 06/07/2024

  Thank you for notifying us of this complaint. We regret that Ms. ***** was unsatisfied with her service and apologize for the misunderstanding about the warranty period. As described on the Service Agreement, the warranty period for mole and vole services is 90 days. This service consists of an initial inspection and treatment and up to two follow up treatments as needed. Because the customer continued to see pest activity, we performed an additional four treatments, which is above and beyond the Agreement. If Ms. ***** would like additional treatments, a new Service Agreement will need to be signed. We would be happy to send our Service Manager to the customer's home to personally evaluate the situation.

  I have attached copies of the customer's Service Agreement and all Service Reports. If Ms. ***** has any questions, we encourage her to please call our office.

  Sincerely,

  Michelle B*****

  Customer Relations Manager

  Customer Answer

  Date: 06/08/2024

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: their treatments did nothing. Our issues only worsened. They also stated they covered 1 full yr over the phone. They should not be legally allowed to offer mole/voles service to customers. The manager even told me their treatments are to "lessen activity" which never occurred either. Im so disgusted. Ive paid $700 to $800 with zero results. Do not use this company!

  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:05/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  People coming to my door over and over. 2 times a day (830pm). This needs to stop! When I call the office,it's after hours! It's after hours for me as well. Stop coming! It's borderline harassment at this point. If I need pest control, I will call you.

  

  Business Response

  Date: 06/04/2024

  Thank you for notifying us of this issue. We apologize for any inconvenience our sales representatives caused. I have reached out to our Branch Manager and requested ****************-St.*****'s address be flagged in our system to ensure representatives do not return there. If there is any other assistance we can provide, we encourage her to please reach out.

  Sincerely,

  *****************************

  Customer Relations Manager

  Customer Answer

  Date: 06/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ************************************

• Initial Complaint

  Date:05/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well.I am writing to formally request the cancellation of my pest control service with immediate effect and to ensure that I am not charged for future services. Over the past two months, I have been extremely dissatisfied with the service provided, and I would like to outline the reasons for my request:Ineffective Pest Control: Despite your treatments, I have not noticed any significant reduction in the pest issues at my home. I continue to see spiders and ********* ants indoors and have experienced mosquito problems in my yard. The products used by your team have proven to be less effective than those I have personally purchased from Amazon.Misleading Information from ***************** Prior to subscribing, I specifically asked whether the service would cover the entire outdoor yard, and I was assured it would. However, the technician informed me that their responsibility only extends to a one-foot perimeter around the house. Additionally, I was told that outdoor treatments would include wasp control, but the technician only handles certain types of bees. This misinformation has been misleading and disappointing.Unmet Service Expectations: In our most recent service appointment, we requested that the team leader, whom we trust for his experience and expertise, handle the treatment. Unfortunately, this request was not honored, and a different technician was sent instead.Given these issues, I am extremely dissatisfied with the service provided over the last two months. I was assured by your customer service that I could cancel my service at any time if I was not satisfied, without incurring additional charges. Therefore, I request the immediate cancellation of my service and a confirmation that I will not be charged moving forward.

  

  Business Response

  Date: 05/28/2024

  Thank you for notifying us of this complaint. We regret that the customer was disappointed with their service experience. Our Branch Operations Manager contacted the customer to discuss these issues and closed the account as requested. No cancellation fee was charged, and no further treatments or billing will occur. If we can provide any other assistance, please reach out.

  Sincerely,

  *****************************

  Customer Relations Manager

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My home has been dealing with recurring fleas for the last 2 years. We have no pets, have had our attics checked multiple times, and still the bugs continue to come back. *** has been unable to help us resolve this issue. When we enlisted another company to put their eyes on our situation, they checked our attics first and it was completely obvious that our attics are completely infested with rats. Its so obvious I dont know how Fox Pest would miss this unless theyre are completely untrained and incompetent in what they offer in regards to rodents. Even the sticky traps they put out just in case are not what should be used to catch rats! Our home is now glowing with flea poison, our attics are full of rats, and we still have bugs! We have 2 little kids and this is just unacceptable for what they are advertising. Its been over 2 years with these issues and still ZERO resolve.

  

  Business Response

  Date: 05/24/2024

  Thank you for notifying us of this complaint. Our Branch Manager is now in direct communication with the customers to resolve this issue. We appreciate their willingness to work with us on a fair and positive resolution. We will continue to stay in touch with them.

  Sincerely,

  *****************************

  Customer Relations Manager