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Complaints
This profile includes complaints for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 352 total complaints in the last 3 years.
- 74 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is the second time some random kid wearing a "Fox pest control" hat and shirt has wandered up to my property, walked all around the house, then came up to the door to ask, "Are you the homeowner? Great! I'm doing ******* house and she said you were having similar problems with carpenter bees and ants. As soon as I finish with ***** I can come over and get your house done today, is that good for you?" Um, yeah, it's 4:45pm and the kid thinks he's going to completely pest-proof my home "today"? And...wait for it...I DO NOT KNOW any "*****" and I do NOT believe there is ANYONE named ***** living within walking distance of my home. If Fox Pest Control comes sniffing around again I will just call the police, and I told the kid that.
Business Response
Date: 06/16/2025
Thank you for notifying us of this complaint. We apologize for the inconvenience ****** experienced when our representatives approached her. We have shared her comments with our Branch Manager, and our Sales Manager will instruct his team to not return to ******'s address. If she needs any other assistance, we encourage her to please call our office.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 06/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 23430948, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:05/29/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Wednesday May 28th 2025, a representative from this company knocked on my door to sell a pest control service. I was very busy and let them know I was not Interested but they would not leave. I had to state 3 times "no" and shut the door on them. She took a step toward me while in my doorway as if she wanted to come inside without me inviting them in. I have a "no soliciting" sign visible on my property as well. It was incredibly disrespectful. I did call the non emergency police line in town, as this representative from Fox Pest Control did not show any ID or permit (it was confirmed they did not have a permit to do so). I personally would like for them to stop harassing myself and others, and to respect people's property.Business Response
Date: 06/02/2025
Thank you for notifying us of this complaint. We appreciate ***** reporting her feedback to us so that we can address these issues, and we apologize for any inconvenience she experienced. We have shared her comments with our local Sales Manager, and he will instruct his team to not return to her address. If we can provide any other assistance to *****, we encourage her to reach out to our office.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 06/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **********Initial Complaint
Date:05/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Prior to receiving a bill for Termite Services from Fox Pest Control on 4/16 we called them to come remove their traps and to cancel service. They insured us that nothing more was owed. We then get the bill for $2307 from RAC (Rollings Acceptance Company) for the services which is the company they have do the billing for them. On 4/17/25 Fox said I needed to call RAC, but when I did I was informed that RAC could not cancel the contract for me and Fox would have to contact them. I then called FOX to let them know and I was told that the person that answered the phone would have to get with a manager. I called again on 4/22/25 and 4/29/25 to get the same response about FOX needing to get with a manager. I then receive another bill on 5/20 from RAC for the same amount. I called again on 5/21/25 (today) and got the same response about needing to get with a manger. I just want this to be cancelled so this doesn't go to collections and affect my credit at some point.Business Response
Date: 06/05/2025
Thank you for notifying us of this complaint. Our office is actively working to resolve this matter. Our Branch Operations Manager, **** *******, will contact **** directly with details on his RAC account closure.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been paying the company less than 90 days. They have a satisfaction Guarantee on their site. I have been experiancing the same pest activity from the start. I have reached and out been sprayed a total of 3 times and none of it has worked. When reaching out to schedule the next service I was informed the sales rep lied about the services and they are refusing to issue a refund. I have told them they there is still huge activity in fleas and my children are allergic and I have stated every call that the fleas and outside treatment was needed and it took them 3 months to tell me outside is not included. I was informed I would be fogged first session and was not done. I requested the sale call over a week ago and still have yet to receive it. I requested a manager to come out and still nothingBusiness Response
Date: 05/28/2025
Thank you for notifying us of this complaint. Our office has been in communication with ****** to address the issues with her service. A refund check has been mailed from our office to ******, and a no-charge flea treatment was performed 5/26. Her account is now closed and no further treatments or charges will occur. We appreciate ******'s willingness to work with us as we addressed her concerns. If she has any questions or needs any further assistance, we encourage her to contact us.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:05/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I told the first sales person that stopped by my house from Fox Pest Services that I am not interested in their services. This prompted me to finally put a "NO SOLICITING" sign on my door. Since this time, two MORE salespeople have knocked on my door nearly inches from my NO SOLICITING sign. I can send files from my outdoor camera if you would like them? Please do NOT knock on my door, call me, or email me trying to sell me your services. I am NOT interested!!Business Response
Date: 05/19/2025
Thank you for informing our office of this complaint. I would like to apologize to ****** for the repeat visits from our representatives. This is both frustrating for her and inefficient for our business. To ensure no further solicitation occurs, I request ****** please provide her full home address. If she is not comfortable sharing this through the BBB, she can contact me directly at ****************************. I assure her information will be kept confidential and only used to instruct representatives to avoid returning to her home.
Thank you,
******** ******
Customer Relations Manager
Initial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fox sales agents have stopped here to solicit my business so many times that I have called the company a number of times to ask them to stop and have hung a “no soliciting “sign specifically because of the frequency of their visits here. Today the agent told me that my neighbor had referred them. My neighbor tells me this is not true. (They service my neighbor at ** *********) I don’t know how to make this stop.Business Response
Date: 05/19/2025
Thank you for notifying us of this complaint. We would like to apologize to ***** for the repeat visits from our representatives and regret any inconvenience she experienced. I have shared her message with our local Branch Manager and Sales Manager and asked them to instruct their team to refrain from going to her address. She should not receive any further solicitations from our company. If there is any other assistance we can provide *****, we encourage her to please call our office.
Sincerely,
******** ******
Customer Relations Manager
Initial Complaint
Date:05/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am moving and I will be living with my Mom for a few months then moving into an apartment. I was told if I move I could cancel my contract with no penalty. I was told this by the technician that came to my home. Now *** wants me to have my Mom cancel her contract so they can service her house and when I move into an Apartment they expect me to tell the company that owns the apartment that *** is going to service them or they want me to pay a $250.00 fee. I could see if I owned the property, but I won't. I just want to cancel the contract.Business Response
Date: 05/07/2025
Thank you for notifying us of this complaint. It appears there was some miscommunication by our office when ******** called to discontinue her service. We have now closed her account as requested and waived the early termination fee. An email confirmation of this was sent to her today. We appreciate the time ******** spent as our customer and wish her the best with her move.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
Date:02/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for their service right after I purchased a new house from a salesman that approached me while cleaning the yard. Said I was locked in for 3 years but it was $50/mo. No upfront fees. Didn't know the area so I agreed. No overall issues besides constant vole issues.
So summer 2024 I had a bee issue badly. Contacted them to address the issue. Each time they were supposed to come out they rescheduled for a total of 4 times. Finally i took care of it AFTER I got stung twice trying to go into my house. I told them I took care of it. Magically they came out the 5th time and not sure if they actually preformed the service or not.
So now we move on to December 2024. I get a notice of another price increase. 2nd in a year maybe less. I looked to cancel online but they have nothing. So I sent them a message I want to cancel. They offered a discount. I said no. Haven't heard back. Then Jan 2025 they start contacting me about a past due balance for Jan 2025. I message them that I requested to cancel and they said they never received a request. So I sent a screenshot of my request and they offering a discount. Said deal is still available. I again said no. They wanted me to call them and I said no I want proof in writing since they just said I didn't request cancelation but I proved I did. If they can acknowledge my response then they can acknowledge my request.
They still are not canceling the account and continue to bill me. I am refusing to continue paying for it as i had requested December 11, 2024 to cancel and the prior contract had said request in writing atleast 30 days before next service. Next service is March 2025.Business Response
Date: 02/21/2025
Thank you for notifying us of this complaint. We apologize for Mr. ******'s unsatisfactory experience and appreciate the opportunity to set things right. Our Operations Manager, Cory, reviewed Mr. ******'s account and agreed that waiving the unpaid balance was appropriate. Cory also initiated a refund of Mr. ******'s last payment of $66.98, and a check will be mailed to his home for this amount. All services have been cancelled, and no further treatments or billing will occur. If Mr. ****** has any questions or needs any further assistance, we encourage him to please contact our office.
Sincerely,
******** ******
Customer Relations Manager
Customer Answer
Date: 02/24/2025
Better Business Bureau:
Fox Pest Control has reached out and addressed the situation.I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:02/05/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July 2024 I signed up for Fox Pest Control for my new home that I purchased. After noticing an increase of spiders in my back yard I called in October in an attempt to cancel my service and take care of it myself. The representative that I spoke with on the phone stated that I would have to pay a $270 early cancelation fee since I still have not recieved 3 services yet. She stated that if I continued my service until 3 treatment were made, I would not have to pay that fee. These cancelation charges were not mentioned upon signup.
I called today on the 5th of February 2025 to terminate my service as the price is too high for me for still having to deal with pest. They stated to me the same termination fee would have to be paid even though I was told different in October 2024. I asked to speak to a manager and they stated they were not available and would call me later. As a single father in the military I do not have time in between leaving all the time to keep attempting to contact them or continue to keep paying for an expensive service in which I still deal with pest. So far I have paid this company $448 dollars in monthly charges not to include activation fees. I would like to terminate my service and seek a refund for service charges I have made.Initial Complaint
Date:01/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started with Fox Pest Control on February 22,2024, I paid them a start up fee of 193.32. They came out to to my house they said I had weeviles they start treating for weeviles, the treatment was not working, weeviles were still active in the house, every month I call them about this problem, a tech came but no results. October I call them again about the same problem they sent out a service manager, he found out that I did not have weeviles, but silverfish, so he treated areas that should have been treated. I call back in November silverfish was still present
in the house he said they won't be able to get rid of them. So I told him I wanted to cancel my
service, he said there will be a cancellation fee of 250 dollars, I told him the sells rep. did not
offer me a one time treatment, which I would have taken, he said he would get back to me, I spoke to the service manager on Dec. 13 about a refund of my money, of the 5 months I paid
a total of $313.20 and start up fee $193.32 which totals $506.52 dollars. He said he will speak to the branch manger about my refund and have him to give me a call on Monday Dec. 16, I never
heard from the branch manager, So I call the service manager back on Friday Jan 3, I told him that I never heard from the branch manager, he said he will have him to call me or he will call me
back on Monday Jan. 6. Both the branch manager and service manager never did call me back. I feel like like they are giving me the run around here. I want my account close and the 250.56 dollars canceled on this account. These people do not care about the people, I had faith in this company and its people I have loss a lot of trust in them, it has taken a toll on me. I am a retiree
i have worked hard in my life, and to see my money wasted like this makes me upset !!!Business Response
Date: 01/10/2025
Thank you for notifying us of this complaint. Our Operations Manager contacted the customer to discuss her experience and find a resolution. During their conversation, they came to an agreement that Ms. ***** felt satisfied with. We have closed her account and waived the unpaid balance. A partial refund will be mailed to her home. We appreciate Ms. *****'s willingness to work with us to resolve her complaint. If she has any questions, we encourage her to please call our office.
Sincerely,
Michelle B*****
Customer Relations Manager
Customer Answer
Date: 01/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****
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