Reviews

This profile includes reviews for Vivint Smart Home's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vivint Smart Home has 6 locations, listed below.

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  Vivint Smart Home

  3401 N Ashton Blvd Lehi, UT 84043-5307

  
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  Vivint Smart Home

  1800 W Ashton Blvd Lehi, UT 84043-5490

  
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  Vivint Smart Home

  1394 Ety Shops Way NW Lancaster, OH 43130

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  Vivint

  2854 Highway 55 STE 200 Eagan, MN 55121

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  Vivint Louisiana, LLC

  1701 Old Minden Rd STE 32 Bossier City, LA 71111

Review Details

• Review fromKatrina

  Date: 10/31/2024

  1 star
  Vivint is a rip off and the ******** bank they use to keep billing you for products and services no longer in use are scammers. They do not want to give you the option to send the product back because their mission is to solely take money from you when their has not been any income in the home for over a year. They want you to settle for an amount that is not reasonable. I told the representative it should be like having your vehicle repo from the dealer for non payment. If you have missed several payments then the equipment should be returned to the nearest **** with a return shipping label. The products were no better than the ringtone! It does not secure my entire home as suggested by the salesman and technician. This is unacceptable to struggling consumers who have to worry about mortgage, gas and food prices and paying high utility bills. This company should be closed immediately and sent to congress for a review.

• Review fromIsabella M

  Date: 10/31/2024

  1 star
  Vivint has the worst ************************ of any ********************** System. I have used all kinds of systems and never have I made so many calls on a particular system as I have on this one. I requested for an additional camera without a flood light and they went ahead and installed a flood light without my permission, and they promised to fix the issue and never did. I have spent of 10 hours trying to resolve multiple issues and I wish I had not transferred from my previous provider. Their technology is not bad at all, but many times their camera was down. I am very disappointed with Vivint. I would not recommend them to anyone I know.

• Review fromShaJuna J

  Date: 10/30/2024

  1 star
  Dealing with Vivint has been the worst ever. They charged my debit card for 3 separate charges that was unauthorized. When I called to inquire about the charges, they couldn't tell me how or why my card was charged. I requested to speak to a supervisor several times to no avail. They took my number down and lied telling me a supervisor would call me back. No one ever did. I called again inquiring why my card was charged without my consent and the lie changed to the charges were on a different placed on a different card. My issue is still unresolved and I now have to wait til the pending charges to go through so I can dispute it with my bank.

• Review fromPatricia S

  Date: 10/30/2024

  1 star
  Deceptive company I Was told I could return my equipment within a certain amount of days, I could never pull up the document documents which were supposed to be online and when I would call, I would get a runaround. Every month they would add additional costs for services. I did not want without permission Every month. Every month I would call and asked that my contract be canceled and I wanted to return the equipment, To quit adding features that I did not want. Well lo and behold they told me hey too bad youre a contract to return your equipment early ex expired two days ago. So now you either have to pay for all of that equipment out-of-pocket or over a certain period of time. I ended up paying for it, totally and canceled the subscription. I still have their s***** a** equipment, which they mess with on a daily basis. One time my keypad will work just great the next time it does this thing where it repeatedly locks, even though its already locked. The next time when I try to come in the house and use the keypad, it will not unlock the door, It doesnt do this every time Just enough to be annoying. Sounds like its unlocking, but its not. Theyre playing their effing games is what theyre doing! I would not use this company for anything, and I have told numerous people not to do business with them. I dont like being lied to Because thats exactly what has happened with the original person I signed up from he He out and out Lied about the cost. I am 82 years old and told him I was on a limited income and I could only spend so much a month. He told me it would be this certain amount every month but every **** month they would add extra charges and I would have to call and get it back. Worst financial decision Ive ever made in my life, and I have never made one before.

• Review fromMary C

  Date: 10/30/2024

  1 star
  I, **** *******, canceled my contract before the payment was due.... 2weeks prior to be exact, Because I am 93 years old they still took the payment out for September and October and both payments was ***** each. They are trying to take advantage of a 93 year old woman by taking money out of my account and my account is closed. I have a new system with ADT.....I would not recommend Vivint to anyone!

• Review frombarbara h

  Date: 10/29/2024

  1 star
  If I could give them no stars I would! ******** company and terrible customer support. I had a month to month contract. I was moving in June and called the end of May to cancel the service. They canceled my service and was not monitoring my home when I moved out June 17.I received a bill for $267 in November. I called to say that the service was canceled. They said that they showed that I called in HOWEVER they said they sent me an email that I had to fill out.I told them they never told me that and I never received that email. They said that it was my responsibility to do the two part cancellation process. I explained to them that they canceled my service the day I called them. They said that they had the right to keep billing me until they received the cancellation in writing by email. What a rip off! How do they get away with contiinuing to charge for a service they are not supplying. What a joke! Stay away from this company!

• Review fromSamuel D

  Date: 10/28/2024

  1 star
  Im extremely disappointed with Vivints service, which has been a nightmare. Despite having a contract until 2026, Vivint has consistently failed to provide the functioning security system I was promised. My cameras and other equipment have been essentially useless for the past six months. I contacted support multiple times, endured numerous visits from their technicians, and even had equipment replaced, but nothing has resolved the issues.When I tried to escalate to higher-level support and management, my calls were disconnected repeatedly, with no effort to address my concerns. Its appalling to see a company with such a lack of accountability and care for its customers. In my experience, ********************** takes your money but fails to deliver the basic service they guarantee. I would caution anyone considering their services to save yourself the frustration and choose a company that values integrity and customer satisfaction. ********************** has been a massive disappointment and feels like a scam that keeps you locked in a useless contract.

• Review fromCynthia K

  Date: 10/28/2024

  2 stars
  1st mistake was allowing the salesperson inside my home, because he was in my neighborhood. They tell you this, but wants to run a light credit inquiry. It's seems to see how much of a line of credit they can charge you. The Vivint employees keeps giving me the run around. I've sent a letter about why I'm exactly being charged over $3500 for equipment. No respond so I called & the ***resentative transferred me over to the company that opened up the line of credit. Found out that the Vivint *** lied by telling them I need to know my balance?!? This company sent me an email promised to credit my monitoring in August 2024, and I've called 3 times about this. They were in a lawsuit, just search the internet, but they seem to find other ways to get your signature on the dotted line to open and over price line of credit that they know exactly all it includes. The only good thing they have different than other security companies is a live person calls through your hub control panel. I am not happy with Vivint and may have to look into what they are hiding after getting $324 credit for 4 sensors and 1 motion sensor.

• Review fromJurgita C

  Date: 10/28/2024

  1 star
  Most horrible security company ever. Have been a client for 10+ years now and their ***resentatives are not honest people. On February of this year I renewed my contract and no one came to install the system. I called 3 times and finally in May ran in to someone walking in town and had their *** install it. My price of course was different on the new contract that I signed, but she assured us that she has it work out with back office and we our leader monthly monitoring price of ***** per month will be honored since we have been clients for so long. So here comes new billing in June and now it's 81 dollars for monthly service charge. And after 2 more phone calls nothing is still corrected. I will be contacting our city to stop giving Vivint permit for new installations as they are not an honest company.

• Review fromGeorgiana H

  Date: 10/27/2024

  1 star
  *This review depicts what happened; the legal components are excluded. * Vivint home security Technician **** ******* (Badge ID#: ******* arrived at my home to install my Vivint home security system. I did not track Erics every move, and he was not within my sight at all times.**** spent 4.5 hours at my home installing the two outside cameras and doorbell and 30 minutes installing the motion, door and window sensors, totaling 5 hours. He told me that if I had any issues with my system to call him and he would fix it for free.2 days later, I went into bedroom #1 and quickly felt overwhelmed with panic because my entire room smelled like urine. I struggled to believe what I was witnessing, and I called Vivint immediately! Bedroom#1 contained all my childhood toys, dolls, coloring books, games and cookbooks. Bedroom#1 looked like a kids room! Vivint technician **** ******* urinated in the corner and on the floor of my bedroom#1. I alerted my leasing office, and they sent maintenance men to my home to inspect what I found, and they confirmed that **** had urinated in the corner and on the carpet in my bedroom#1.Alongside the carpet and in the corner of Bedroom#1, **** had also urinated into the floor vent connected to my central heating and cooling unit. After further inspection, I confirmed that **** urinated and smeared his urine/bodily fluids on/in areas throughout my entire home from my walls, door cracks, 5 of my floor hvac vents, on my furnace, ceiling fan, in my kitchen, eating utensils, etc. I purchased a blacklight and glasses to help me avoid touching any of his urine and bodily fluids. I saw that **** urinated and left bodily in my laundry area where I watched him place adhesive door monitors, with his back facing me. At the time, I was unaware that I was watching him urinate in front of me.